Originally Posted by luclin999
Yes, that is what Projector central posted last year.
However, 2 days ago an Epson CSR told me that didn't apply anymore.
Thus my question as to whether anyone had a recent comment directly from Epson.
Not all that recent, but I did have a direct communication at the National Distribution level back in Mid-December and was told specifically that the decision to offer Replacement bulbs was extended to all Epson 8000-9000 series PJs due to the proliferation of Bad Bulbs that were obtained from a Chinese supplier. It was also noted that the Bulb Warranty Extension (two years) would only apply to PJs purchased from early 2010 to a date as yet specified when Epson could irrevocably state that the newer Bulbs were at least performing up to the expected standards of Bulbs that were previously O.E.M'd prior to the reported spate of failures.
It would seem that date has come. To many prospective purchasers it was viewed as being an open-ended offer, and something that helped such Consumers make a Buying decision. But in fact, it was the activism on A/V Forums such as AVS over first the 6100's - 7100's - 8100's, and later the 8500s Bulb failure rate that prompted Epson to go down a road other PJ Mfg have steadfastly refused to venture. That...and the cries for help at addressing the issue that came from bona fide Epson Dealers themselves. A One-Two punch that Epson was hard pressed to ignore.
It is in itself that only 70 people on AVS have reported a Bulb failure at / under the 1750 hour point. (...with such occurrences spiking up to 20% at 900 hrs)
Comparably speaking, out of the Thousands of Epson PJs sold, that doesn't amount to being statistically a very large number of failures per units sold. Especially since the Bulb in any PJ has always been it's weakest link. In fact, it's not out of keeping with the percentage of premature Bulb Failures PJs have historically had.
However a few LOUD
voices directed at willing & listening ears can have an disproportionate effect. ("Minority Rules" rule). Combine that with more sensitivity to such issues due to the expanded Customer Base (...many more varied individuals are purchasing PJs than ever before...) and the resulting surge in sales, and one should fully understand why Epson hasn't chosen to loudly and publically herald the fact that they have ceased to offer unlimited Bulb Replacement to those who have just/or are just now purchasing PJs, of whom whose Bulbs are coming from a Bulb Mfg whose QC is up to normal standards.
Now then...have I any irrefutable proof positive the Bulb Replacement program has ended. No...not yet. But I can see where Epson's Bulb Replacement Policy has NOT
been matched by any other PJ mfg, (...and they would have by now if it was deemed prudent to do so...) so it's not really to be construed as being a Selling point as to if people will purchase a Pj or not. Leastwise not unless those people read this Thread...
The "newer PJ models" PJ Bulb prices are way down. The practice of buying a Aftermarket PJ Bulb Warranty has fallen off as a result.
But.....it's a plain fact that Consumer awareness, and the desire to research a buying decision by visiting a Forum such as AVS has indeed made many more aware of potential issues, and generated more activism (..and Bile...) by those whose voices might never of otherwise been heard.