Originally Posted by auburndmbfan
That's great advice - now. Unfortunately it is useless advice by the time someone is to the point of having the option of buying from an authorized reseller because they already own a device they can do nothing with.
I understand your frustration about the situation and i agree the advice is useless to you. But it hold value for the next guy who stumbles upon this thread.
When i bought the URC, I was replacing a Crestron system because I got sick of having to pay someone $200 to come to my house to change a button behaviour every 3 months or to add a device. So I picked URC because it came with the programming software,
Are you saying it did come with programming software or that you assumed it came with programming software?
and at the time I had no idea of their agreement with their resellers, and no one told me that fact then, not even the authorized retailer where i first saw the device in use.
I support your frustration because of this. This silly software policy came about because URC wants to be the DIY choice but they also want to be the go to remote for CI's. They leave it to the dealer to offer software so they dont have to deal with tech support calls and so they dont have dealers angry at them.
Pronto was #1 until CI's decided they didn't want end users having access to the software. The last pronto we sold was 10 years ago. Making the software available to everyone is what has shady resellers offering things at 50% at Amazon and Ebay. Pronto went out of business this year and one of the reasons is because the CI channel lost interest in them.
So on one hand i blame URC for the silly software policy but on the other hand they have no choice if they want to play in both markets.
If I'd known that relationship existed, i'd have paid a little more to buy from Tweeter and then probably have been more pissed off, because I've read from a boatload of people who bought at Tweeter (or similar) who have the same problems I do having bought off eBay.
This is the problem with the policy. No one knows about it and Tweeter isnt going to make you aware of it because then you dont need them for upgrades.
Nothing is hard to find on the internet, so i've found the software since I posted my question - found several versions of it and settled on the MX3000 Editor with Live Update enabled.
Exactly. It has always been this way. But rather than post "hey i need software" and wait for it.. people use the forums as a place to vent frustration about a non existent issue.
So I just don't understand why the 'haves' act so high and mighty to the 'have nots' when it comes to this software. it's not a country club membership, it's not government secrets, it's an app that runs on Windows and helps you to use your purchase as it was intended, and with no Google skills at all, it can be found pretty easily.
For the same reason the kid in 5th grade thought he was special just because he had the official trapper keeper and i had the off brand holding my homework. LOL.
And if you're inclined to try to program your own remote in the first place, you're likely not going to call URC or your 'authorized' reseller for support anyway. You're going to read the manual and then come to a forum and find your answers there
This is where you are mistaken. I would guess that 1% of the people who want to save money on a professional remote are able or willing to program it themselves. That built in part of them that said "go to ebay and buy for 50% off" is the same part of them that will call up URC and DEMAND service and support.
- hopefully from someone with a smaller chip on their shoulder than the folks who respond to requests for the software with snide, obvious and untimely comments about 'shoulda bought from an authorized reseller, tisk tisk tisk', as if someone who drops a grand on a remote without knowledge of the reseller relationship is going to just drop another grand to buy another device from a 'real' reseller just to get free software you should have been given with the purchase.
Shouldn't someone dropping a grand on a remote do a little research? The software policy does not say you SHOULD get it. It says that an authorized dealer CAN give it to you if they want to. This means its a privileged not a right.
Again.. i understand your frustration and i agree that the software policy is a joke but most of the blame here is on you for buying something you knew nothing about.
if URC wants to curtail the support calls from John Q. Public, they should just require that you provide your reseller ID number when you call. this will cheaply eliminate non-resellers calling for support, and would allow them to provide the software to the end users. VERY few people would call an authorized reseller where they DIDN'T actually purchase the device and ask for support, so that's clearly not a valid justification.
URC created a software policy to curtail support calls and look what a great job its doing. Every day a new angry customer posts about the software. Just as many people call up URC every day angry when they are told "sorry".
Your assumption that VERY few people would call them is incorrect. The sense of entitlement doesn't just end after the ebay purchase. Here you are angry that you didn't get something that wasn't rightfully yours.
Im not blaming you and i understand you but here you are. There is a post like this every day so thats 365 of you per year at least and i would guess many more who read these threads and give up.
Also, it's clear they offer Consumer and Professional versions of the software, so they're basically just being dicks, and giving you guys on the 'authorized reseller' bandwagon an excuse to imitate them.
The different versions of software is over. That was another failed attempt to keep everyone happy. The only difference was the stupid/useless live update feature. Its a freaking learning remote.. who the hell needs to update the IR data base. You have the remote.. teach it to the URC remote Done.
Now there is CCP. Master software app for most devices. The stand alone editors exist for existing/older products but they will vanish when the products life cycle is over.
the remote i've had is decent - it's currently struggling with the ability to duplicate the controls it learned from my Seagate Theater+, so i may take it down to my basement and bring my Harmony upstairs to the bedroom. i'll never buy another one though, but solely because of the software thing. it's the principle of it at this point. I HAD the software, I actually originally got it from URC support. but updates were disabled, so I was running old firmware for 4 years, and had to learn every code when i bought new stuff, which all told, means i got to use about 75% of the value for which I purchased the device in the first place.
I have never updated the firmware on a URC remote in my life. There has never been a reason to. The only real use for live update is the ir codes which you don't need anyway because you can just teach your device to the remote.