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The Defective Mitsubishi DLP TV Owners Thread - Page 2

post #31 of 216
Quote:
Originally Posted by gtgray View Post

Well you better make the mental adjust and get ready as they move the price curve down and the features sets change drastically each year.. they are much more computers now than ever. Have you actually paid attention to the applications that come on many new TVs.. Dlps really are computers, more than anything else.. You can use keyboards with TVs some now and probably more soon. They will have full blown browsers on board by next year. Have you ever heard of convergence?

I have noticed some drop on prices. I have also noticed the computer functions of the newer T.V.s

I still think that there is going to have to be a bigger price drop and that the technology needs to improve even more in order to lure people into buying newer T.V.'s every 3 to 5 years.

I think that time is still way off. Computers change drastically in the technology they need and offer, whereas T.V.'s do not. I think there might even be a ceiling for T.V. technology that does not exist in computer land.
post #32 of 216
Quote:
Originally Posted by Darin View Post

Indeed, what the hell DOES the outside temp have to do with anything? You're the one who brought it up. He asked you what the temp was in the area where your TV is, not your part of the world. Might help if you read the post before going off on it. Your living room might be 78 where you sit, but what is it where the TV is? If it doesn't have room for good ventilation, it can be much hotter in the areas where the air gets sucked back into the cabinet.


Well said indeed.. Last night I decided to check the temp behind the TV and realized that I could not even get close to it. The temp in the back must have been close to the surface temp of the sun!!! I happen to have an asbestos suite I use for these circumstances. So, after ensuring that my will had been updated (I am leaving everything to you Darin), and using a state of the art IR Pyrometer, I measured the temperature at a sizzling 80F....clearly way too hot for the delicate electronics of my Mit DLP
post #33 of 216
Quote:
Originally Posted by shumi_9 View Post

I measured the temperature at a sizzling 80F....clearly way too hot for the delicate electronics of my Mit DLP

No need for the sarcasm. Someone offered a suggestion to you in an effort to help, and you ridculed his post. When it was pointed out that you apparently misunderstood his post, you offered sarcasm. Fine way to respond to those who are trying to help you in your unfortunate situation.
post #34 of 216
Quote:
Originally Posted by shumi_9 View Post

Well said indeed.. Last night I decided to check the temp behind the TV and realized that I could not even get close to it. The temp in the back must have been close to the surface temp of the sun!!! I happen to have an asbestos suite I use for these circumstances. So, after ensuring that my will had been updated (I am leaving everything to you Darin), and using a state of the art IR Pyrometer, I measured the temperature at a sizzling 80F....clearly way too hot for the delicate electronics of my Mit DLP

Well, if you are so sure that the temperature inside the bulb compartment and engine tunnel is "80F" (is this where you measured the temperature?), then do me a favor and stick your hand in there for a second. Take the cover off and stick your hand in there, go ahead, I dare you.

If you dont understand machinery, particularly electronics, and their need to dissipate heat, and if they dont, the repercussions, then there is little hope for you.
post #35 of 216
Quote:
Originally Posted by danielwd View Post

Well, if you are so sure that the temperature inside the bulb compartment and engine tunnel is "80F" (is this where you measured the temperature?), then do me a favor and stick your hand in there for a second. Take the cover off and stick your hand in there, go ahead, I dare you.

If you dont understand machinery, particularly electronics, and their need to dissipate heat, and if they dont, the repercussions, then there is little hope for you.

I bet I know a LOT more than you. My favorite course in chemical engineering school was heat transfer.. Regarding your silly question: a 73" tv is usually placed against a wall..right? Or is yours sitting in the middle of the room? Call me crazy but I decided to push the limits for waht this TV was designed for and placed my against a wall within a room air conditioned at 78F.Please go away and do not come back!
post #36 of 216
Quote:
Originally Posted by shumi_9 View Post

a 73" tv is usually placed against a wall..right? Or is yours sitting in the middle of the room? Call me crazy but I decided to push the limits for waht this TV was designed for and placed my against a wall within a room air conditioned at 78F.

Which is it: did you place it against the wall, or as the TV was designed for? As per the owner's manual:
Quote:


Allow at least four inches of space on all sides of the TV to help prevent overheating. Overheating may cause premature failure of the TV as well as shortened lamp life.
post #37 of 216
Quote:
Originally Posted by shumi_9 View Post

I bet I know a LOT more than you. My favorite course in chemical engineering school was heat transfer.. Regarding your silly question: a 73" tv is usually placed against a wall..right? Or is yours sitting in the middle of the room? Call me crazy but I decided to push the limits for waht this TV was designed for and placed my against a wall within a room air conditioned at 78F.Please go away and do not come back!

I keep my 82 two feet away from the wall behind it. I also use a USB powered fan to push more air into the lamp fresh air intake. Even with 2 feet behind the set, there is a significantly higher temp behind the set than in front ot it...
post #38 of 216
Quote:
Originally Posted by danielwd View Post

We are not ready to treat t.v.'s like computers.

Who is we?.... certainly not the people who hang out on this forum lots of them are busy ugrading in one way or another their av systems each and everyday. I have purchased begining April 2006
This is the current in house menagerie:

65" HP DLP
58" Panasonic Plasma
32" Sharp
28" Hanns-G LCD
72" Samsung DLP
82" Mits DLP
37" Panasonic LED LCD

Actually there are others that I own. A couple are placed in relatives living rooms, including a 56" Samsung DLP

The 82" Mits is my main TV and 37" Panny replaced the 32" Sharp as my main desktop PC's display.

I just purchased 3d glasses and emitter to support the Mits.. it is being fed by DVDO Duo Video processor so you and I are on different planets. It takes all kinds to make the world go around, so careful when you use the collective we. Nether you or I are the collective we. We might be part of it, so careful when you use we as how you approach things and how I approach things are gaps that are hard to bridge.
post #39 of 216
Quote:
Originally Posted by kevindb View Post

None of this has anything to do with what this thread is about...holding Mitsubishi accountable for selling tv's with a KNOWN defect.
I can easily argue that I have paid LESS for used cars than I did for my tv, and they lasted much longer, but it doesn't help the owners of these hunk of junk tv's, which is what this thread is for.

If you look at the list of TV there, you might surmise I have extensive ownership and use experience with DLPs. I know about how they behave and how they fail. I even worked for HP during the period when they experimented with selling DLPs.. a thing they were ill prepared for from a service perspective.

You have a right to your opinion about what is junk, but your broad brush throws out the all babies with the bath water. DLP rear projection is what it is, the current Mits DLPs are the best DLP rear projectors ever built period. Sorry, your personal bad experience not withstanding, DLP works for many, it needs extended warranties because light engines are exepnsive to replace out of warranty. Any particular model can stay in service for many years if you choose, but who today that is a home theater enthusaist is satisfied with component only. If you think TVs should last 10 years that is fine, 10 years ago we were all watching s-video if we were on the bleeding edge.
post #40 of 216
Quote:
Originally Posted by kevindb View Post

None of this has anything to do with what this thread is about...holding Mitsubishi accountable for selling tv's with a KNOWN defect.
I can easily argue that I have paid LESS for used cars than I did for my tv, and they lasted much longer, but it doesn't help the owners of these hunk of junk tv's, which is what this thread is for.

What is the KNOWN defect?

Geometry is a design consequence of rear projection, the larger the display the more engineering required to produce a perfectly square image. If you are given an unlimited engineering and manufacturing cost budget you design near perfect rear projection TVs. You can develop displays in large sizes that have very little if any noticeable geometerical distortion. On the other hand the sets would be so expensive as to not be of interest at the consumer level.

If you are talking about white dots, well that is not a major common problem on Mits displays. This was a very common issue with 2005-2006 Samsung DLP Rear Projectors. A large batch of TI DMD chipsets would begin to fail after some years in service. This failure was heat related, this particular problem was acute on the Samsungs because of the amount of heat they made inside the set. Later versions of the chipset were more robust and later rear projector systems had better cooling.

I don't know what you are trying to say about known issues. If you did not understand that rear projection is not the same things as a flat panel pixel based display than you did not understand what you were buying.

When you can buy 73" plasmas and LED LCDs with 3d for $1299 you can come tell us how bad DLP rear projection is. It is what is, it produces an amazingly good picture better, than all but the best LCDs and is on a relative basis dirt cheap and can be bought in sizes that are either not available in flat panel technologies or are astronomically expensive.

If you don't like what DLP is and if your size needs are 65" or under there are very good TVs that while having their own characteristci warts are probably better for what you want and what you need. I consider a 65" TV small, so again you and I are not on the same planet of needs and wants. You value safety, reliability and long life above size and price and so what is a viable value propsotion for you is not DLP. Time to move on friend. You have had your public outcry and we all feel your pain.

To sum up your known defect is purely hyperbolic whining.
post #41 of 216
If someone one wants to post about bad experiences with Mitsubishi customer service or product problems etc.. that is pretty legitimate. When you are start saying known defects it is clear that you don't really know anything about engineering and building complex systems. All systems have known and unknown deviations from ideal. If you build anything it will not be perfect. It is a very high hurdle to say the manufacturer knew the product was not fit fo the purpsose for which its sale was intened.

The concept is fitness for purpose. Does Mitsubish know that a significant portion of their sets may not meet a buyers expectation of how accurate the geometry should be, sure. They build it in there selling model, they know a certain percentage of sets are going to come back. Most people decide with a day of two whether the sets geometry is " good enough". Everything that is not a health safety, or regulatory parameter is not built to be perfect it is built to be "good enough", or "perfect enough" if you like. Some issues can't be resolved by product launch and since everything electronic these days is pretty much a computer, they can send firmware into the field after the product is sold to "improve" the products performance. Some issues with products are not discovered in the design phase. Some are and they get fixed later or you will here the phrase "it is working as intended". That means whatever the manufacturer says it does. So if you don't like the way Mits does business and I would not defend anything they do, then go with another vendor.

Sometimes vendors have to loose signifcant brand reputation and customer loyalty even market share before the react positively to something that is giving their customers a lot of heartburn. Look how long it took Sony to do something for their rear projection customers.. now they are really trying to mend fences, it took a class lawsuit before they opened their eyes.

I just don't know of an issue on the Mits that is as widespread or as significant to Mits DLP owners as the optical block failures on sonys and white dots on Samsungs. Mis DLPs have their fair share of reliability bugaboos and Mits is a quirky, small marketshare player in the TV business. So if there is only Amber answering the phone it tells you how small the DLP rear projection business is, and probably how little money they are making in it.
post #42 of 216
Quote:
Originally Posted by kevindb View Post

You obviously didn't read my posts. The white dots were ONE of the problems (and that IS a very widespread problem with the Mits) my biggest problem was the BGLOD (again, READ) I never even mentioned geometry, so where did you make that up from? Are you sure you don't work for Mitsubishi? Or is it as someone else on here has already mentioned, you fancy yourself as the "TV God"?

And your right, you are not even interested in what this thread is about, so it's "time to move on friend"

As for whining, that is exactly what you are doing as it seems NO ONE agrees much with you.

BGLOD on Mits TVs is such a big issue that if you search on Google it is not even a top page. You want a thread devoted to defective TVs by Mitsubishi. You need to back it up with more than just your personal experience. You may have a broken TV and you may have had a terrible experience with Mits customer service. I found them amatuerish when I spoke to them, so I am not surpised about that.

I don't know crap about Mitsubishi specifically internally or externally. I spoke to a rep one day at Fry's. I guess that is like staying in a Holiday Inn Express. If you think I work for Mits, you are out of your freaking mind. No one has been more critical of the LaserVue on this forum than me and that is their halo product.

I know how CE manufacturers work, because I lived in the customer service side from phone geek to product service manger and I heard the same old tired arguments about saving 15 cnets on something that ate up millions later for 14 years. Actually more if you count the company in Austin and a 7 year stint in all phases of service with a Caterpillar tractor dealer. I saw literally hundreds of thosands of service events, took escalations that came from executive offices, and from the field and from resellers and endusers. I have worked in the field selling service and arbitrating warranty with lare and stategically important customers. I managed people who worked cases for for Fortune 500 busineses involving sometimes 10,000 units that had to be repaired in the field both proactively and retroactively.

If you want to lump all Mits DLPs in the same bucket despite the year and model and imply they are all defective you are confused they are not the same. Mits does some things that I think are very weird and I don't understand the culture of their TV company at all. But then I thought Compaq and HP made moronic and short sighted decisions all the time while I was there, not the least of which was to outsource all their support to India and China, a strategy that backfired in a major way and which to some degree they have since changed course on.

So you are concerned about BGLOD... well judging from the 2009 and 2010 threads BGLOD is hardly a major discussion. I don't follow the older Mits displays, they are obsolete from my perspective just as I don't follow the threads on my 72" Sammy or HP DLP, they are older non current products.

Some people seem to have issues with TVs freezing on the 2010 and maybe 2009 sets during startup and there seems to be a firmware patch out now. Other than that I have no earthly idea what you are talking about.

If you think that Mits year xx model xx sets were sold with a specific product defect and you feel strongly enough about it to get your cohorts to join you and go after Mits with a class action suit, I say go for it.

I know I would if I felt as strongly as you do. Unfortunately, you don't seem to have any information to provide about the specifics and I don't see the hordes of people following you to this thread claiming to have the same problem, so the class may be very small. It doesn't mean there is not enough of you out there to convince a judge somewhere you have been grievously wronged. But if you make your case to him as eloquently as you have here you will get laughed out of court, even a small claims court.
post #43 of 216
Quote:
Originally Posted by kevindb View Post

If it were just MY experience that would be one thing...but it's thousands of owners who are experiencing the same problem. And if "todays Mits DLP's are the best ever built period", then that is a very sad state of affairs indeed!

And the only thing I "surmised" about your extensive list of tv's is that either you have WAY too much money to spend on tv's, OR you can't make up your mind.

It seems you are perfectly happy with your mits dlp, so why bother being on a thread that is for the owners of DEFECTIVE mits dlp's?

Dude. Where are you getting your numbers? "Thousands"?!

Seriously.
post #44 of 216
Quote:
Originally Posted by diggum View Post

Dude. Where are you getting your numbers? "Thousands"?!

Seriously.

With Samsungs, YES! With Mitsubishi owners, you are probably right, for now. It may be that it will begin popping up more and more. This is what happened with Samsungs and their DLP sets are very well known for their white spot issues and bad DMD chips.

It may be that here in the next few years, it becomes an epidemic with Mits. sets. It may just need a little bit more time to occur from sets purchased 3, 4, and 5 years ago. I hope not because I have relatives that own Mits. DLP's partly because of my advice.
post #45 of 216
Quote:
Originally Posted by gtgray View Post

Who is we?.... certainly not the people who hang out on this forum lots of them are busy ugrading in one way or another their av systems each and everyday. I have purchased begining April 2006
This is the current in house menagerie:

65" HP DLP
58" Panasonic Plasma
32" Sharp
28" Hanns-G LCD
72" Samsung DLP
82" Mits DLP
37" Panasonic LED LCD

Actually there are others that I own. A couple are placed in relatives living rooms, including a 56" Samsung DLP

The 82" Mits is my main TV and 37" Panny replaced the 32" Sharp as my main desktop PC's display.

I just purchased 3d glasses and emitter to support the Mits.. it is being fed by DVDO Duo Video processor so you and I are on different planets. It takes all kinds to make the world go around, so careful when you use the collective we. Nether you or I are the collective we. We might be part of it, so careful when you use we as how you approach things and how I approach things are gaps that are hard to bridge.


Hey, I envy your list. I am not sure where you are getting all of your money, but more power to you.

The general public, and many people on this forum, is the "we" that I am talking about. I would be one of YOU if I had the money. As of now I own a 73" Mit. DLP, 46" Samsung LED LCD, three nice computers (one is an Apple laptop that I dont really care for), one with a blu-ray burner that I can burn home videos in 1080P on blu-ray discs, a VERY nice SONY handicam that records in 1080P, a very nice Sony Cybershot that I use in conjuction with Photoshop for a part-time photography business, and VERY pissed off wife that remains pissed off because I keep buying toys. When I purchased my Samsung LED, I returned 3 various brands of TV's because of how picky I am, and ended up buying the way more expensive Samsung.

So, I am not against you. I understand your sentiment. I just dont think most people do. And I am still unwilling to accept that a VERY expensive (to me) 73" Mits. DLP only last me for 3 years. And I dont think most people would agree with you on your sort of whimsical attitude that I should just go upgrade.
post #46 of 216
Be careful not to conflate the issues of one model/year with another. They could conceivably be the same but a manufacturer won't necessarily see it that way. So if a 2005 product has a particular kind of failure occuring in big numbers, and they see a smattering of it on a 2006 equivalent it does not mean they will take the same approach to the 2006 failures, epecially if the particular part involved was reved or sourced from a different board maker.

Companies come up with wellness strategies when they uderstand their exposure. If people paid $5K for a set in 2005 and $1800 dollars for a similar product made in 2007, the manufacturer is likely to be much more generous with the folks who spent a bunch of money.

The reason I can talk like an expert about these kind of things is that I authored things like service bulletins at times and daily reviewed onea that were in process as part of the America team that made sure they were accurate. Some were for internal audiences only and others were for external audiences. Companies when they have a major problem always stall while they go through the deliberative process internally to understand their exposure. Exposure is the critical word. Does it involve just a few units, if so it is easy to replace units and make customers happy.

If it involves a thousand or ten thousand they are only going to do something like offer replacements or buybacks if they are backed in to a corner... But if the instances are sporadic and they don't have major clusters of failures many times they will often take a hard position on out of warranty product.

Even the same company will be different from month to month, issue to issue depending on financial pressures, what the press is saying, what legal is advising how many dollars they can get back from their vendors. You just can never really know what they will do, even if you are on the inside. I have had people work for me who had to deliver very carefully scripted response that service management and legal went over with a fine tooth comb. Can you imagine when you know for 6 months that xxx seagate or western digital or brand of the week is eating customer data and nobody knows how to fix it because the drive maker has not determined root cause yet and all the drives on the planet are bad. I have seen all that crap multiple times over. Bad caps, good lord, that is the bane of electronics industry. Dell is just now taking the write offs for over a billion dollars due to bad capicitors. I remember HP managed it better but we stonewalled the issue for months and months, changeing system boards out by the hundred for strategic customers knowing the new ones were likely to fail soon. I think it could HP several hundred million dollars. It was a nightmare that never seemed to end from the inside.

There were times we did would not acknowledge a problem we were seeing everyday and no amount of pressure would get a customer resolution. Then suddenly we are fixing thousands of machines in the field with an open straightfoward attidue about it.

So don't think Mits is the only company in the world that will stonewall people for a long time before they decide how to react in a customer friendly way. And depending on the internal culture, they can very well tell people to pound sand. This happens everyday. I recall my brother had a Dodge that had been to the dealer for major repairs dozens of times for major service under the warranty.

His wife was pregnant and he was out of town so I went with her to meet the zone manger. The car was still in warranty but about to run out. Here she was 8 monts pregnant and they had towed the care three times in two weeks leaving her pregnant and stranded on the highway in Houston's high summer. Did they do something about fixing the car? No they told her to pound sand. Actually they said "you know what? You should tade the car off". That was it, unless she was going to court, they did not give a damn. And even if you did go to court, they have an app for that.

She traded the car in that day and got no special consideration. It was the right thing to do under the circumstances. So sometimes it is best to just cut your losses and move on.
post #47 of 216
Quote:
Originally Posted by kevindb View Post

Here are a few links to various posts/threads.

http://www.my3cents.com/showReview.cgi?id=81390

http://www.consumeraffairs.com/home_...itsubishi.html

http://forums.cnet.com/7723-7596_102-257865.html

These are just some of the posts I found when I started searching due to my tv's failure.
There are others if you want to search for them.

Yes, the numbers are there, and yes class action is a possibility. (I believe one is already in progress in California, and one being contemplated in New Jersey)

I wasn't interested in a class action, I just asked Mitsubishi to do as much for their customers as Sony is now doing. They refused, saying it was "a waste of thier time"

I guess they will have to be drug through the court system to make them do the right thing.

The one thing I would caution people about is the assumption you know the numbers. I doubt Mits sold very many TVs over the last couple of years. If you just look at the post count on the 2008 units it is very small. Mits was almost driven out of the TV business by 2008, fortunately for them Samsung and everyone else stopped making rear projectors. Where you are thinking thousands think hundreds. As their rep recently said to me in the chance encounter at Fry's, it is a tough, tough, tough busines. Samsung is beating the snot out of everyone else and Mits market share isn't even a blip on anybodies radar. If they lost a reseller like Fry's or Best Buy they might have to fold up the tent on the consumer display business.
post #48 of 216
Sorry to hear of your troubles.

I will still be buying a 82738 or 82838 shortly though. We've all been done wrong by companies. Companies in this day and age will do anything to keep from having to spend money replacing something they're not legally liable for. So as a consumer we must cover our butt's as well as possible and take a chance.

I've heard of terrible LCD's, and terrible Plasma's as well. Is what it is. Buyer beware. I wish you luck but if I were someone with a broke Mitsu tv, or any brand tv that I insisted was defective I think I'd cut my losses at this point, switch to another brand, rather than stressing over trying to get Mitsu to give me a fix on what is a used unit in terms of today's electronics. Just IMO though. I'm doing the same with Palm actually after an unhappy solution to a week old defective phone.

Crutchfield is still carrying 1 mitsu TV as of today. Tigerdirect is still carrying them. As well as many other online shop's and retail stores. Mitsu may not be a huge part of the market but I don't think they're going anywhere soon, and IMO they have been big on bringing new technologies to the public.
post #49 of 216
Quote:
Originally Posted by kevindb View Post

Here are a few links to various posts/threads.

http://www.my3cents.com/showReview.cgi?id=81390

http://www.consumeraffairs.com/home_...itsubishi.html

http://forums.cnet.com/7723-7596_102-257865.html

These are just some of the posts I found when I started searching due to my tv's failure.
There are others if you want to search for them.

Yes, the numbers are there, and yes class action is a possibility. (I believe one is already in progress in California, and one being contemplated in New Jersey)

I wasn't interested in a class action, I just asked Mitsubishi to do as much for their customers as Sony is now doing. They refused, saying it was "a waste of thier time"

I guess they will have to be drug through the court system to make them do the right thing.

While I feel your pain in dealing with Mits on coming to a resolution with your TV, I think you are really in need of a reality check regarding the extent of the problem...at least the one YOU are experiencing. While you provide links to posts of disgruntled Mitsubishi customers, the products mentioned run the gamut from TVs to automobiles. Just browsing through the TV posts, I see dozens of different models mentioned. A majority of what I saw were people complaining about bulb life. And, the lawsuit in question in California is apparently for a model or models that were advertised as 1080p but only accepted 1080i which is a legitimate complaint.

So does it mean Mits makes inferior products? I wouldn't say any worse than a lot of other companies. Pick any company and you will find people complaining about its products all over the internet. Not every product a company makes is perfect so you have to allow for those bad eggs; it's just unfortunate that you got one. You also have to realize that those who get the bad ones are more likely to voice their opinion and post their experience online; so now, the numbers that you see are skewed towards the negative as those with positive experiences are not represented.

My advice for you is that if you have a legitimate problem with your TV, continue to work with customer service, working your way up the chain if needed, to try and resolve your problem. If you don't get anywhere, try the BBB or a local consumer advocate. And if nothing comes of it, then take it as a lesson learned and take your business elsewhere.

But if you really feel that there are hundreds or thousands of people with the same TV and issue as you and you want to take up the cause and fight the good fight....then God-speed my friend.
post #50 of 216
By the way, I dealt with the technician about my tv today. He ordered a new Light Engine and will be installing probably within a week or two. I'm up to 4 white dots and 2 black dots.
post #51 of 216
Quote:
Originally Posted by kevindb View Post

Are you having to pay, or is Mits going to cover it?

My warranty is good until next August, thank God.
post #52 of 216
Quote:
Originally Posted by kevindb View Post

Good, I hope it gets fixed quickly for you.

But...how long do you think the new light engine will last? And anyways, I treat this alot like getting a new engine in a car...what effects will occur to the device after having such a a large scale change?

This whole thing makes me nervous, not to mention that the technician told me that a new light engine is significantly more than I thought in terms of cost. So the next time it goes bad (in a year or 2 or 3 - after my warranty has expired), then WHAT????
post #53 of 216
After calling customer service, I sent an email as well Monday. Well I had a message on my machine when I got home from customer service saying that they would SELL ME A LAMP AT A DISCOUNT!! Even though on the phone as well as the email I explained that it IS NOT THE LAMP! I have replaced 2 lamps already...I know what it looks like when one goes out! I guess the Jedi mind trick(s) work on some of their customers.


Oh well, obviously they don't give a rats arse...they have too many customers like some of the people on this thread who just don't care they bought a crappy product and go buy something else cause "thats the way tv's are these days!
post #54 of 216
I'm so sorry some people are having issues.

I'm probably going to jinx myself, but I have a 2007 73833 and it's had no issues. Still on the original bulb. I think the picture has dimmed a little so I might go ahead and replace the bulb anyway.
post #55 of 216
Quote:
Originally Posted by Pacbellguy View Post

I'm so sorry some people are having issues.

I'm probably going to jinx myself, but I have a 2007 73833 and it's had no issues. Still on the original bulb. I think the picture has dimmed a little so I might go ahead and replace the bulb anyway.

Just to give this defective TV thread a little perspective, here's something from CNET about Panasonic Plasma black levels.

http://news.cnet.com/8301-17938_105-10447329-1.html

Ain't no perfection nowhere no place.

taichi4
post #56 of 216
Quote:
Originally Posted by taichi4 View Post

Just to give this defective TV thread a little perspective, here's something from CNET about Panasonic Plasma black levels.

http://news.cnet.com/8301-17938_105-10447329-1.html

Ain't no perfection nowhere no place.

taichi4

We're not asking for perfection, just a T.V. that will work many years. That's why we pay thousands of dollars.

Having black levels go haywire is one thing. My Samsung LED has some ghosting and strobe lighting issues, but it does not bother me to the point I cant watch it.

My Mitsubishi is starting to look like a GALAXY with white dots everywhere. When something of this magnitude occurs, it is not living with a subpar product, it is living with a BROKEN product.
post #57 of 216
Quote:
Originally Posted by danielwd View Post

We're not asking for perfection, just a T.V. that will work many years. That's why we pay thousands of dollars.

Having black levels go haywire is one thing. My Samsung LED has some ghosting and strobe lighting issues, but it does not bother me to the point I cant watch it.

My Mitsubishi is starting to look like a GALAXY with white dots everywhere. When something of this magnitude occurs, it is not living with a subpar product, it is living with a BROKEN product.

I didn't need to minimize your problem, or those of others. And I'm not one who believes that televisions should last two or three years. My attraction to rear projection in hard was based on the notion that a new bulb should bring the set back to its original brightness.

LED backlighting is not necessarily the answer, in that even though LEDs may be long-lived, they may age unevenly.

The compelling point in this thread for me has to do with how the various manufacturers treat their customers when the chips are down. The gentleman's experience with Sony sounds better than some peoples' experience with Mitsubishi.

Apropos of that, my girlfriend and I purchased a Mitsubishi 70 inch CRT rear projection years ago. Apparently at some point there was a "recall" or a replacement for a defective power supply. But no one from Mitsubishi ever contacted us, and when I finally found out about the replacement, Mitsubishi was no longer footing the bill. They offered to sell me a new set at a discount that was easily matched by a number of vendors. So that "discount" offer by Mitsubishi referred to in the thread had a certain resonance with me.

It would be good if corporations treated their customers better, and sometimes it's only customers that can remind them of that fact.

taichi4
post #58 of 216
Well I am in the white and black dot club.
started sat with one white dot. now 4 as of
last night, and a few black ones.
just over 10,000 hours on it sad.
Do not know what I will get to replace it
but not paying that much for a tv that
does not last.
post #59 of 216
Just a Question, I Purchased a Mitsu. Diamond WS-55813 ( $3000 ) Back in April of 2004 from ABT Electronics in illinois here....Died In 2008.....It was a Capacitor Issue...TV wasnt Abused Nor was it Struck by Rouge Lightning....I did atempt to Fix, But didnt Work, By that Time, Flat screen TV's were all over the Place and Bought My Pioneer Plasma, which Certainly Kicked My Mitsu Diamond Model's Ass...Does this Qualify for Class Action??? BTW, Im not just Jumping on the Bandwagon, but I cetainly Agree that my Mitsubishi Should have Lasted Much Longer than it did.....
post #60 of 216
Quote:
Originally Posted by Guy22 View Post

Well I am in the white and black dot club.
started sat with one white dot. now 4 as of
last night, and a few black ones.
just over 10,000 hours on it sad.
Do not know what I will get to replace it
but not paying that much for a tv that
does not last.

10,000 hours is roughly 40 hours a week for 5 years! It also means propbably that you have a DMD chipset that dates to around 2005-2006, maybe even earlier. Those are the chips that gave Samsung such headaches. If Paul's TV is selling a 73738 for $1299, it hardly makes sense to invest in a light engine. The DMD chip can probably be replaced for less than the price of the engine. Seems people were paying abut $200 for the chip from what I read in the Samsung threads.

If you got 10000 hours out a new model at $1299 that works out to 13 cents an hour to use. A 60" or 65" would cost even less to own and use.
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