The Defective Mitsubishi DLP TV Owners Thread - Page 3

Sorry to hear the news. Mine started last week with one single white dot and now I have 8 with a couple black dots.

Do you have a warranty? If you do, take advantage of it because from what I understand a new light engine, which is what you'll need, is very costly. I would predict them to be between $750 and $1000. I do not know yet, because I am under warranty and the tech. is going to order it. I will probably know within a week or so.

If you do not have a warranty, then you are SOL. You could attempt to fix it. If I were forced to fix mine, I would of course start by trying to find a light engine for cheap. Then its a pretty simple process. From what I understand, the light engine sort of slides out, and the new one slides in. You could attempt to change out the "DMD chip" that Samsung owners have done with their white spots on their DLP sets. That would be more labor intensive although cheaper. I have read that those who changed out "DMD chips" also had picture quality issues.

Anyways, I am sorry about this for you, and Mitsubishi basically SUCKS.

Good point!

I was happy with my Mitsubishi 65734 .
I have found light eng online for about 450 .
But after Talking to a repair tech That told me I would be better off
buying a new one In his opinion. as the new Tv's are really cheap this year
and you will get a better Tv in the End.
This Tv was well used more the 10 hrs a days so it did ok.

That's how mine went.
Bulb got dim so replaced it about a month ago.
Now I have Dots.
wish dots showed before spent money on the bulb.

I hope you meant Rogue Lightning. Rouge Lightning is an image that could keep me up at night.

Happy to hear your good experience with the Pioneer Plasma.
Too bad they left the scene.

taichi4

Update 11 white dots so far and 14 black dots.
So Black Dots are Winning.......So far.
with A millon Mirrors this may take some time.......LOL
Got to have a sence of Humor some time.

An update for those of you interested in the white dots issue. I now have about 12 white dots and 3 black dots. Some white dots "sparkle". And I even have a reddish dot.

I talked to my warranty company's contractor and they said they entered a request for a new light engine to my warranty company. But what I'm curious about, as is the contractor, is will the warranty company cover the $700 light engine + labor or are they just going to cut me a check - and how much would this check be?

Was a big day for the dots
White= 21
Black= 20
At this rate dots should fill the hole Tv in a week.

Yeah, mine are gaining too. From what I understand, it increases exponentially, kind of like human population growth. I guess each dot has a little "baby", which in turn has another little "baby" and so on and so on.

Did your dots start on the same side of the screen and move over to the other side? Mine started on the left and are now moving to the right.

Another update - I called my warranty company and they said they need more time to assess the situation (translated - they need more time in compiling the proper terms in an attempt to rip me off as easily as possible)

Yes Mine started on left. working there way to the right side as we write.
There is so many dots tonight not even trying to count them all.
has to be over 100 of them now.
will be getting new tv just want a 65 inch don't think I will get another dlp set. Becouse of the moving part the dlp mirrors move 5,000 times a second
so you know it will not last long with all that wear from moving so fast.
so will check out out tv,s for the replacement.

I'm glad you had a good experience with SONY, many have not. Ask the thousands of Qualia owners and SXRD LCOS owners what they think of Sony. I'm one of those owners and will never purchase another SONY product. I wish our experience with them was the same as yours.

I too do not think I will get another DLP. Of course, this all depends on what my warranty company will do. I think I am going to push for some settlement and I guess they could cut me a check. I am not sure what is fair, but I guess we'll have to tackle that issue when we get to it.

If I get a check, I'm going with an LED LCD. I have a 46" Samsung LED LCD 240 Hz in my bedroom and it kicks butt! I would love to have a 65" but good night, the COST!

Now I'm included. I've a 57733. Got one white dot 3 days ago, then another the next day. Customer Service quoted me just over a grand for a new light engine, and gave me a couple of service centers to call.

I did, and the tech rep there (very polite lady) told me she had a few they were already doing, and Mitsubishi was covering them under a recall if they were under three years old.

She took my info, called Mitsubishi, who told her they were only covering the "larger" sets. Are they serious? Unless I'm missing something, the larger amount of plastic has NOTHING to do with the light engine.

A new light engine (by Mitsu's part number) on-line is around $400-$450, but my worry is that it's going to be just a direct replacement for the one I have, and not a newer, bullet-proof version.

I still think these DLPs are the best bang for the buck, and if they've fixed this problem, would consider a new one, as the deals on them are pretty good.

Problem resolved - warranty company is sending me a new 3D WD 73738 after a Better Business Bureau claim.

We'll see how long this one lasts.

I just purchased a 73C10 through Dell. I am hoping it does not have any of the issues everyone has mentioned. One thought is if you purchase the T.V. through your credit card it can extend the manufactures warranty an additional year so you would get 2 years. I would be interested in talking to Mits. to see who they recommend as a third party extended warranty company since there are so many diff companies out there.

[quote=shumi_9;19263491]I bet I know a LOT more than you. My favorite course in chemical engineering school was heat transfer.. Regarding your silly question: a 73" tv is usually placed against a wall..right? Or is yours sitting in the middle of the room? Call me crazy but I decided to push the limits for waht this TV was designed for and placed my against a wall within a room air conditioned at 78F.Please go away and do not come back![/QUO......

I'm certainly not happy to be joining you all. We own the Mit WD-65733, purchased on Black Friday of 2007. About two weeks ago I noticed our first white dot. We are now up to five. Our TV is on well below average, about 3 hours/day or less.
We are out of warranty, of course. What should my first step be? Contact Mit customer service? It makes me a little ill to think about purchasing a new TV after just 3 years. We are otherwise very happy with the set. We did replace the bulb about two months ago, but understand that comes with the territory.

I had a couplke of issues with the 1st ND RPTV I bought. While some of the issues were partly addressed, most were not with what I have now. My 3rd set is a Mits (the 2nd was a Sammy).

I did a thread regarding the still current problem of watching 4x3 analog material; namely the width is narrower than what it should be. here is the thread (archived) and the letter I sent to the top of Mits America;
http://archive2.avsforum.com/avs-vb/...d.php?t=593005

Though the letter needs some more refinement, I believe you can get my point. Throw back the PR BS they try to sell back at them when the unit doesn't perform as advertised.

So get this. My brother has the Mit WD-65733, bought less than 30 days after I purchased mine... so his is also three years old. And guess what- he got his first white dot yesterday. I almost fell out of my chair when he told me.
I am calling Mit today, as soon as they open. I am also going to the local store where I purchased mine. (Bjorn's here in San Antonio.) They are known for their great cust. service and I'm hoping they can possible help me out is some way.

I guess I'm (or was) the latest victim of the war on white dots. My also started with 2 dots on the left upper side, and quickly became 18. By luck, I had bought a service contract, and the tv was picked up this last monday, and returned today with a perfect picture. They did replace the light engine. So, it definitely paid off paying the service contract for me. My only question is, wondering if the new light engine will have the same problem..

Geo

Well, I have a WD 65833...my first white dot started around Spring Break when my kids were here...at first I thought they did something...but one dot turned to 5, now its over 40...fn sucks...bought mine at fry's and my friend bought hers around the same time, but the 70" version...no problem with hers...

I just got off the phone with customer service and they're a joke...they said they would provide "financial assistance" but not pay for 100% of it...I asked if they were aware of this problem and he said yes, but it wasn't a recall issue...f'n bullsh$t...

I'm somewhat vested in this TV as I paid $$$ to just throw it away... It's been great for over 3 years so I can't complain, but I thought i'd only have to replace the bulb, now its the bulb (at some point) and possible the light engine from what I've read...might as well buy another tv for that kind of money...f'n sux...

Edit: just called tech and I described the problem (white dots) and they've seen a lot of these and its $275 for the chip and $299 for the install...according to mitsu CS i have to get an estimate/diagnosis which is $95...fock! I love my mitsu, but the next thing that will have to be replaced will be the bulb...that's another $300 so I guess i'm at a point to where I need to decide to spend money to fix it or just buy an LCD or something for the same amount of the cost to repair...

You had me fooled about not complaining.

1. How many hours?
2. Have you read my thread in the 'Repair sticky' regarding writing to the President of MGA describing your problem as I did years ago and received a full refund??

haha...yeah, i was complaining...stupid Mitsu CS...I don't know how many hours, but I did just check your repair sticky...very nice post...

Upon further review, I ended up calling Fry's and they did have my info there and low and behold, I did buy the warranty...Which is strange, because I NEVER buy the warranty...I guess since it was expensive, and it only costs an additional $380, knowing the bulb would costs about that much, I ended up buying it...

I've had the TV for almost 3 1/2 years...after digging some more, i believe the problem is the DLP chip, DMD board & optical engine...Fry's is aware of the issue and of the ones he's seen, they usually replace the TV...but I'll believe it when I see it...I'll provide an update to what I find out...

Update: Well, the technician came out yesterday, took the model & serial # down and he visually looked at the white dots and said its the dmd chip...I explained I thought it was light enging based on some research, but he was like I've repaired a number of them, blah blah blah...Of course he's going to say that...replacing the chip is cheaper...

Called up Fry's and they said they would replace the TV if it was the light engine, which according to some of my research it is, but i'll have to wait and see if the chip works first...I'm afraid I"ll have picture quality issues but I digress...anywho, scheduling the guy for next week and praying it works, but if I can get a new TV, that would be even better...

The "chip" never gets replaced in the field. The whole LE goes back to a 3rd party to get re-built. I have a thread on the subject if you look thru the sticky on repair.

you can buy the DMD chip from online venders.

Go right ahead and install one and lets us know how you make out.

Well, that's what happened...he replaced it in the field...Real nice guy, took it apart, took out the chip from within the LE, and replaced with a new chip...I took a couple of pics I'll have to upload later...

Works great now, however, I've noticed when the credits roll (movie or tv) and the screen goes all black, it looks like the screen has been paint brushed..I know that sounds weird, but its like a lot of swatches all over the screen...weird

I have a new 65-738. Out of the box the TV would not work with any bluray player. I am stretching the any a little because I only tested it with 4 bluray players, all different manufacturers, from 3 years old to brand new.

I found advice in an Amazon review that suggested doing a Menu 1,2,3 reset. I did that and it fixed the problem. That is until I turned the TV off for more than 4 hours. Then the problem would come back.

It took numerous calls to Mitsubishi. Their line was if any hdmi device worked then it couldn't be the TV. Finally they authorized a repair. After a new main board the TV works with bluray players.

The repair center claimed they had never seen this issue. My reply was if any one else have the issue they would have just taken the TV back and bought a different brand. Which is what I would have done if I hadn't bought if from the store close out at Ultimate Electronics.

Of course, the new main board also has a problem. It will lose sync on HDMI when switching from 1080 or 720 to 480p. So I have had to disable native mode on my Directv box so it always sends 1080. This is not a major issue, so I have not chosen at this time to complain to Mistubishi about it. I am sure they would have another lame excuse that this is "normal".

I have pondered whether to get an extended waranty. I am leaning towards not. After the issues with the brand new TV when this TV breaks again I will just have fun putting my boot through it and then I will go and buy a plasma.

I like the picture. Especially in a darkened room it is awesome. In daylight it washes out a bit. I would recommend this TV for picture quality. But I will never recommend this TV to anyone based on reliability.

Add my WD-65733 to the list of bad light engines. Purchased the set in 5/07 and replaced the light engine in 7/10. And now this light engine is failing. MItsubishi does not want to admit they have issues with these DMD chips. Yet Samsung owned up to it right away. Mitsubishi's solution: offer me a new set at a laughable discount. Is there anyway to speak to a US rep for them, the overseas call center rep is so scripted? The obvious solution is to just replace the chip and apopgize for the inconvenience. But they don't want to admit an issue even though it's very document across the interweb. Any suggestions or help would be appreciated, but I feel most of us are getting the same run around.