Originally Posted by buc18
I have had my 8350 for a couple of months now and I have never experienced any issues with it until tonight. While watching a movie the picture kind of flashed to a full screen of "snow" and then the picture came back to normal. About an hour later it did the same thing as well as going to a completely black screen before returning to normal. I have an oppo 83 and an onkyo 605 with the HDMI running from the onkyo. Could it be some sort of hand shake issue. If so, why is it just showing up now? HDMI length is approx 25 feet. The 8350 replaced an HD70 Optoma. I never experienced this kind of issue with it. Any help would be appreciated.
This is a post I found on the Best Buy website that describes exactly what I have experienced. It happened initially when I first posted this and did not re-occur until last night for a very brief (maybe a few seconds) period. I am wondering if this is a HDMI hardware failure described below:
What's great about it: Picture
What's not so great: On the third one in 2 months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I did a lot of research before buying this epson projector. It does have a great picture when it works. I am on my second one sent to me by epson. I only had the first 8350 for a month before there was a "hardware failure" according to epson. The picture would just go to a white snow screen while viewing the movies. There was an issue with the hdmi inputs. I tried both inputs before trying another source, same problem.
Then epson did send me another unit. Granted it was not a new unit like I paid for at BestBuy, but a refurbished unit that was used and obviously someone else's old problem! Just like I figured the was something wrong with the refurb. The Image projected on the right of the screen especially when it had to project whites against a black background causes a white shadow effect that is very noticeable and washes out the color during normal scenes.
I am now getting a third 8350 from epson, which they gave me a harder time by the way on the customer service line to get, I hope this will be the last one.
So good luck and beware.
I am wondering if I should contact Epson about this and see what they say.