Official Sony Bravia KDL NX810 owners' thread (60NX810, 55NX810, 46NX810) - Page 104

Good to know it's still working! I think we save more than 30%..
Came out to more like 40 %..anyway, saving money is always a good thing...
Make sure you save that pdf they link you to. I used my sony card to get points .
FWIW - I ordered and paid for mine over the phone. I got an email confirming I bought it and a link to a pdf that spells out the terms. I DID NOT GET ANYTHING IN THE SNAIL MAIL. They told me I'm not supposed to. So, print out the warranty and save it and store the pdf. I used my sony card not just for points but so I had the transaction documented. For that case any credit card or paper trail is fine.

I did not get any link in the email they sent so far to any PDF, but they did send me a confirmation email so I will keep checking, Thank You

It took 2 days after the confirmations(you'll probably get a shipment conf.) in a few hours, 2 days later you should get this:
Dear Valued Customer,

Thank you for your recent Extended Service Plan purchase at Sony Style. Your decision to protect your investment is a wise one that will ensure long-term peace of mind and the assurance of continued enjoyment from your product purchase.


Click here for your official Terms and Conditions of your service agreement. This document can be saved or printed for your permanent records and contains all coverage details and instructions should you need service. If you need service or have any questions surrounding your Extended Service Plan, please call the toll free number printed on the first page.


We look forward to serving you.


Sony Extended Service Plans


NOTE: Please do not reply to this message. This e-mail was sent from an auto-notification system that cannot accept incoming e-mail.

do they actually ask for your serial #, or original receipt?

Yes ..all components (TV, cable box and BR6800 BD Player) are connected to the Denon AVR3808CI via HDMI .. the BD6800 shows up in the TV menu under HDMI control .. slick ..been away from new toys for awhile , so ..good discovery ..
From the network side, the TV sees and can interact with both the stuff on my Windows box, and my main Media server on my Mac (Twonky) , but the BR player is the box I'll use for streaming from inside and out .. No issues with my WAP and Router..
All in all , nice bells and whistles

+2 3d depth settings on tv removed all ghosting in GT5 cockpit view with a few caveats. +2 increases all game menus and replay with ghost images, almost as if you're wearing no 3d glasses. It's minor issue but I get headache just looking at that. Cockpit view looks beautiful without ghosting. Another caveat is to keep 3d effect to 3 in GT5 3d setting. Any more than that xtalk increases slightly. I just bought Xpand 103 universal glasses. They don't improve ghosting. Seem to be not that much different than Sony glasses.

Has anyone notice when you're watching 3d movies or games the remote seems to be a lot less responsive? Transmitter is definitely interfering with remote's IR. I mounted trans on top of tv.

Sorry to hear this, do you have filters in the Sony glasses?

I have tried a bunch of settings to get rid of it myself with no luck, what we are seeing is when an object ( being a person or picture or something) is poping out of the screen, we see the background image of it also, now I did notice on the plasma, the picture was dark and could bearly notice it, on this set so far if you turn the brightness up it seems to wash out.

Do you agree that the 3D is clear at +2?
what seems to be happening at 0 is the background does not go into the tv and it looks washy ( I do not know how else to describe it), when it is supposed to.
I do not have that game is it a demo?
I am going to try to play with all the adjustments I can and let you know if anything gets it to minimum, I did see so far during the night it looks better, this is going to make it harder now we may need day/night settings.

I received the shipment confirmation that you mention. but nothing after that. Maybe I should contact them, to verify that my coverage is in place...

You email from Sony is word for word the same that I received. The attachment is the certificate. I worried that the certificate did not specifically identify my 55NX810 as the LCD being warranted, but the dates line up in case I have to submit a claim

What I've found with the 3d depth settings is that they aren't much use at all for reducing crosstalk. All the setting does is alter the parallax. In other words, it merely changes where the crosstalk is visible. For instance, the 2 movies I tested the settings were Alice in Wonderland and Despicable Me.

In AIW, the scene where she first falls down the rabbit hole and lands in the room had horrible xtalk. With the 3d depth set at zero, the tiles on the ceiling of the room showed a lot of xtalk, but changing the settings to eliminate xtalk on the ceiling tiles caused xtalk to appear around Alice's face.

Likewise with Despicable Me, in the scene where he addresses the minions in his underground lair, you can see xtalk on the minions and the background pipes. Adjusting the 3d depth setting could eliminate xtalk on the background, but at the expense of introducing xtalk on him and exacerbating it on the minions in the foreground. Likewise adjusting the 3d depth setting in the opposite direction to eliminate xtalk on objects in the foreground exacerbated xtalk in the background and introduced xtalk in the main character in the mid-field.



Max

Are you using Sony 3D glasses with the lenses or not? Just curious.

I do agree with you, but it does not bother me as much as some. Now in my testing of AIW this morning I saw lots of xtalk until either the TV warmed up or my eyes/brain (for whatever brain I have) adjusted. Some content seems best at 0 some at +1 and some at +2, I do not know when and if Sony and the rest will get this perfect but like someone said this is like the 1st generation 3D, give it 3-5 years to get great, or we all have bad boards?
Seems the more I watched the more I got use to any of the 0,+1, or +2 settings.
These are the settings I use so far

Picture Modes
Setting Memory: Common
Picture Mode : Standard

Backlight :n/a
Picture/Contrast : MAX
Brightness : 50
Color : 55
Hue : 0
Color Temperature : Neutral
Sharpness : 15
Noise Reduction : Low
MPEG NR : Low
Motion Flow : n/a
Cinemotion : n/a

Advanced Settings Menu
Black Corrector : Medium
Adv. Contrast Enhancer : Medium
Gamma : +1
LED Dynamic Control : n/a
Auto Light Limiter: n/a
Clear White : Off
Live Color : Low
White Balance : all "0"

Color Temperature : Warm 2
Aspect Ratio : Full

Received a similar email confirmation; however, there was no attachment or link to any certificate. That was back in December.

The link isn't obvious. It says "click here".

No. But In the terms they tell you to have these ready if you need service. See the attachement.

I have my NX810 since december 20th and after reading many posts I can honestly say I'm confused about ghosting. First of all I'm confused if "ghosting" and "crosswalk" are the same. Now here is my problem: remember the cameras that use film. When you look at the film you see the image in negative, so when I'm watching something in 3D let's say the Bon Jovi video from PS3 Network the video is mostly in dark scenes and what I see is that each band member has a negative looking image from both sides. Bon Jovi is pretty much has no negative image since hes always in the fron of the picture, only in some parts. So I pause the video and I take of my glasses exactly where I see the negative I actually see the band member as 3 but the side images that appear like negative with glasses are just look transparent(without glasses).
Do I have the same ghosting everyone else has?
Also I went to best buy and asked the sales rep to show me their best 3D TV and he pointed to the Panasonic Plasma(don't remember which model but he said it's the best in the market and it's the only one that has no ghosting). I asked him to put in a 3D movie so I can see it in action and just in luck for me he put in one of those CDs that have several movie previews and I saw that some movies had ghosting same as my TV.

djbluemax1 sums up the problem with this TV or in general. I have Sony glasses w/o filter, they are coming. I did buy Xpand 103 but those did nothing to improve except tilting and turning head keeps 3D images. For games like GT5 chaning to +2 removed all ghosting on steering wheel but xtalk is still on closer graphics like speed indicator, maps, etc...also the TV menu is all double image. I didn't try to adjust that in movies, seem to improve one area but mess up the other. Better keep at 0 for movies. To me like 3D is not really ready for prime time for home usage, at least not with this set. I did get a chance to look at GT5 in a friend's plasma VT25 and not much xtalk like our set. But then again there's $1500 price difference you have to pay.

Unfortunately, the only "click here" link is for contacting Sony for questions regarding the order, which takes you to Sony Support "Ask a Question" page.

I think it does take a bit of time for my brain to get adjusted to 3D with the glasses. It seems like after I watch for a few minutes things start to improve.

http://www.servicenet.com/contractpr...umber=01234567&RequestID=389fc4af-5479-46f8-b723-c4dcbba082e2

The link translates to the above, I replaced my contract number w/01234567. If you know the contract number try the url using the contract number, all else fails, call them. Sony pays a flat fee to it's vendors based on the number of TV's sold, demo's etc. So, its in their interest to sell as many warranties as possible, the more the merrier as it's pure profit. that's how it was explained to me. So, giving us 30-40 % off, is money in the bank to them b/c without this discount they'd get zero most likely. Moral of the story..don't worry to much about it as you've got the confirmation email, you got the charge on your credit card and you're still under the original warranty anyway. Hopefully you won't have to use the plan..it's usually a week or so after warranty expiration when the thing breaks down. The alure for me was the price. I couldn't pass up a full replacement Manufacturers on-site warrany at those prices. For my TV they wanted 5 something for the 5 year(they used to offer that but they don't anymore). I paid less than 300.00, so the 60.00 a year was an easy decision for me.

Yep.. and I have a 12"er from 30 years ago. I've never had to use warranty service. But...after reading about the optical block issues and other stuff, my preferance was pice of mind. Hopefully I'll never need it but its there just in case. Same as fire and theft on my house. Haven't had a fire or a breakin, but yet I pay year after year. Personal preference..Your credit card might extend it out a year anyway, I like the sony warranty for the prices they're selling them for, I didn't like them w/o the discount.

I posted this in the EX700 thread but a lot of people here to have had the Sony optical block replacement and have a question:


Now that I have my tv, which is very nice, how do we go about getting the extended warranty? I have checked on Sonystyle and it asks for the date of purchase which is the day delivered, then it asked how much you paid. This is the problem. What price do we put? If we put the cheap price and the unit down the road cannot be fixed and they want to replace it, then is it only worth what you paid or what the retail price was? I would hate to pay for the cheaper price and they won't replace with an equivalent set of size. Or if you buy the more expensive price then it does not match what you really paid. Has anyone else purchased the extended warranty though Sony? I would like to stick with them since it was their deal.

Does anyone know if it's possible to use the TV remote to control a AT&T U-verse STB?

Confirmed. I had to call it in.
Then I got an email 2 days later after the order conf. I don't have a serial number atached.

I'd use the price they valued the ex700 at, then add whatever you paid.
Less aggressively you'd use the price of the ex700 that was listed on sonystyledotcom when you got the tv that's how you establish the basis(I'm not an accountant or lawyer but I watch tv. I'd ask a proffesional but I think I'm close ).. some bought the extended warranty. Some did not. Personal preferance.

I have the Sony glasses.

To the guy with questions about crosstalk,
Ghosting = after image trails from lcd panels with slow response rates
Crosstalk = the negative outlines you see on the left and right sides of a 3d image
Crosswalk = safe place to cross a busy street

Crosstalk is caused by a remnant of the residual right eye image being visible in the left eye lens. It's evident in most lcd displays because the current lcd panels still can't twist Off fast enough. In other words, when the left eye image is flashed on-screen, the right eye image hasn't completely faded out yet and is still partly visible when the left eye shutter opens. That's why if you close one eye, you see xtalk on only one side of the image. If you close the opposite eye, the xtalk is visible on the opposite side of the image.

Plasma Tv's have much faster refresh rates so xtalk is rarely an issue with them.


Max

Plasmas have xtalk issue too. Just came back from Bestbuy checking out their demo of VT25. It's not as bad as LCD but it is there.

Just bought a 55NX810 (@USApp). I plan to wall mount it and I ordered a low profile mount (Monoprice mod 5918 - leaves a 19mm/.75inch gap). It seems that a lot of people hide the connections - run the cables behind the wall, but I don't really want to do that - I am fine running the cables (power and 1 HDMI) vertically down from the TV to the AVR and power jack below. I read that Monoprice issues this warning:

**Warning ~ Low profile mounts are designed to provide the least clearance possible behind your display. If you have rear facing connectors on the back panel of your display, you may need angled or adjustable adapters in order to allow the cable connectors to fit between the wall and the back of your display. **

This seems to say that there will be sufficient clearance (19mm) so that the width of the cable can run down between the TV and wall and not prevent the mount from working. I want to have the mount installed by the time the TV arrives, so I just want to make sure no trouble awaits me here. Does anyone have experience with these? Will I likely have problems? Should I have not ordered a low profile mount ?

I'm going to call them because I didn't receive a link or attachment with my online purchase...