Originally Posted by sbx007
You're not the first to report this problem. But I forget what the solution was because it was so long ago. I think replacing the panel did the trick for some. I'd start there and then if that don't work then go for the exchange. If you drag it out long enough they might come out with the 60hx929 or whatever that they could offer as another option, or even a 65"er. I'm thinking they're offering the 60nx710 b/c its 60 inches and comes closest to the 810. the 820 is not available in a 60". I would make it clear that MSRP for the 60nx810 is 4999.00 wheres the 710 is in the 3's I think. Just my 3 cents.
Turns out they won't supply the panel to fix the problem. Claim is with the NX810 out of production, the panels don't exist anymore. Turned down the 60NX720 due to price difference and only 120hz display and wanted to ensure pedestal swivels like the one I have.
Was at CES in Jan. and SONY didn't have any 240hz 60" to show. Claimed the 720 model was top of the 60" line for 2011. Doubt an HX is coming.
So a refurb 60NX810 is on the way. Due to higher cost, they didn't want to do that at first. Roll of the dice with a refurb but choices are narrow. Will see.