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The official Epson 8700UB thread - Page 93

post #2761 of 2825
2/1/13 at 7:13am
Quote:
Originally Posted by CheapB View Post

Just out of curiosity: why did you decide to have it repaired instead of taking a refurb with a new lamp? I was a bit torn as I had perfect convergence on my original 9700 and it took 3 attempts to get a a good replacement, but it doesn't seem like your repair experience is particular nice either.

Epson had recommended either shipping to them or bringing it to the projector doctor. Since I live in driving distance to the repair place, I decided it would save on shipping and maybe get it back a little sooner.... frown.gif

Epson replied saying the lamp IS under warranty, Now im going back and forth with projector docto who wants to charge me 300 dollars for a new lamp......arggg
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post #2762 of 2825
2/1/13 at 9:15am
ugh, possible dust blob worse last night. Had suspected it the other day, but it's getting worse. At first I only noticed what looked like a smear of lighter color on an all black screen but last night I was noticing it during regular viewing too. Back on the carousel, they're shipping me another one right now.

Aggravating, because otherwise the image on this one was great. But I can't stop looking at that imperfection now and I suspect it might worsen with time.
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post #2763 of 2825
2/2/13 at 11:30am
Quote:
Originally Posted by MississippiMan View Post

Just for the record, I personally have installed over 20- 8350s and 8- 8700s, and gosh, golly....none of them have had any single issue so often related on either Epson 8000 threads.
No Dust. No visible color banding or shadowing on sides or edges, and no noticeable Convergence issues.

At least 4- 8350s have in excess of 4000 hrs on the original lamp...one has almost 6K. To date, not a single 8700 has had a premature lamp Failure ( - 2000 hrs )
1 8350 did have an electrical failure after a surge from a lightning strike, that blew out both HDMI inputs, but it was exchanged for a Refurb that also has performed with distinction.

8350 Lamps that have failed at 1800 to 2300 hrs and were replaced @ N/C

Most all of the 8350 units installed are used daily....lot's of TV viewing. The 8700s are to a one all installed in "Theaters"

I did just replace one of those (8700) for a 5020, but it's still cherry looking in every respect, still has it's original Lamp in place, and still has it's freebee lamp in the Box. Gonna list it up on AVS Classifieds soon. cool.gif

As Musicalfox stated, the Threads on AVS contain activist individuals who are both adept at searching for a venue to find solutions to issues, and VERY adept at expressing their dismay if such relief is not had.....yesterday. They are by far the most outspoken, and usually the most antagonistic as far as the content and expressed feelings contained within their posts.*** Such is the nature of such Forum venues, and while they most certainly do NOT represent the mainstream of consumer experience, they can indeed influence a Mfg attitudes and effective actions. I've seen it happen, as have many others. One cannot discount the effect even a limited number of complaints coming from such "activist" quarters have on the sensibilities of a Mfg who actually cares, and it's quite apparent that Epson USA does care..

What is lamentable is how all too often, a few individuals take personal affront, and become determined to ward off any / all others from even considering the same purchase they themselves made. Usually it's really all just a case of frustration *** (...some have had to get 3...even 5 units replaced...) and in such cases some "Mfg directed" ire is absolutely deserved. But in the end, even after having finally gotten resolution, even a upgrade, such response that would NOT be expected from any other PJ Mfg, still they continue to rant against the Mfg / product.

Redundant expression of a personally developed attitude is also a Internet standard. Subjectivity and objectivity flies out the window if anonymity can be / is used as a shield. But what I see happen the most on the Epson Threads is just a case of continual Venting to express ire by a relative few.

+12.

As a long time avs member, I'm very well aware that no CEM is "safe" from then nearly unbelievable scrutiny and expectation from a good sum within our community- there are dozens who actually purchase, return, and re-purchase the same television 7+ times- but PJs are by FAR the most hammered. It seems that a 100+" image is just begging for it, lol.

Working strictly off these threads, it is nearly impossible to find a single unit that's not getting dumpstered by scads of folks- like, none.

It's ok, I'm not telling people they don't have a right to vent, it's just so disarming when you're looking for a new PJ that you either say "f it" and don't get anything, or say "f' it" and just buy a PJ without sweating the living hell out of it...like 99.8% of the population.

The latter is what I'm doing next week, lol.


James
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post #2764 of 2825
2/2/13 at 1:55pm
To the members that have recieved replacement PJs from Epson. Do the replacements come with a new lamp or do you have to pull the lamp from your defunct unit and install in the replacement?
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post #2765 of 2825
2/2/13 at 4:05pm
replacements come with their own lamp. The hours are reset to 0, whether or not they're new I don't know.
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post #2766 of 2825
2/5/13 at 8:41am
accessed the service menu and changed the dip switch. but still can't find the function to align pixel. any help?
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post #2767 of 2825
2/5/13 at 10:36am
This probably has a lot to do with my geographical location to Epson's replacement ship location, but yesterday morning I made the call to get a replacement under warranty. By noon they had already called me back to confirm the receipt of my proof of purchase and to inform me they've sent a unit my way. Today by lunch the unit was at my door. That is a 28hour time from initial call to unit in possession.

I'll fire it up tonight and hopefully I'll keep it.

The lamp in my existing unit had a weird issue where it dimmed significantly so I put my brand new spare lamp in to get me through the superbowl. I'll obviously be sending the dimming lamp back with the returned unit. Do you guys think I should put the lamp I'm currently using in the replacement unit since it's had some use and shelve the one currently installed for later? Do these lamps have a degraded shelf life after they have a few hours on them? I essentially will have 2 very low life lamps in my possession and I'd hate to shelve one only to find out that by doing so I've degraded.
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post #2768 of 2825
2/5/13 at 10:47am
Quote:
Originally Posted by yipchunyu View Post

accessed the service menu and changed the dip switch. but still can't find the function to align pixel. any help?

How do you access the service menu? I searched the thread using the forum tools.
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post #2769 of 2825
2/5/13 at 1:17pm
received my 4th replacement today and saw this immediately after firing it up



that's 3 distinct red, blue, and green lines. There's also a large red blotch on the left side of the image.

on hold with 2nd level support now.
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post #2770 of 2825
2/5/13 at 6:57pm
Quote:
Originally Posted by yipchunyu View Post

accessed the service menu and changed the dip switch. but still can't find the function to align pixel. any help?

The dip switch setting change, (allowing lcd alignment), was for the 3010, I don't think any others had that feature accessible using a dip switch.
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post #2771 of 2825
2/6/13 at 5:55am
Quote:
Originally Posted by jnabq View Post

The dip switch setting change, (allowing lcd alignment), was for the 3010, I don't think any others had that feature accessible using a dip switch.

Do you know the details (usage) of the other dip switch?

For the other interest to access the service menu, you can follow below steps (but someone replied only the 30xx, 50xx & 60xx are new Epson projectors that came with pixel alignment.)

1. Switch on the PJ


2. Press and hold the Menu-Button for 8 sec.


3. Press the ESC-Button twice


Now a new Window with Informations about the Beamer appears. With the

"Arrow-right" and "Arrow-left"-Button you can see several other Information-Windows.


4. Press again the Menu-Button for 8 sec.

5. Press again the ESC-Button twice.


Now a new Windows appears. On the left side you see 6 lines named

"DIP-SW1" to "DIP-SW 6". Move with the "Arrow-down-Button" to "DIP-SW 6" and press "Enter".


On the right side there are 8 lines named "Bit 0" to "Bit 7" and then "0" and "1" with a white (=deactivated) or green (=activated) Rectangle before the 0 or 1.


Move now with the "Arrow-down"-Button to the line named "Bit 5" and then activate with the "Arrow-right"-Button.


Don't change other bits or DIP-Switches!


Now press Enter and then leave the menu by pressing ESC twice.


Now switch off the PJ and then on again.


Now you can find a new submenu named "LCD Alignment" in the "Advanced"-Submenu. Here you can adjust the pixel alignment, you can activate or deactivate the adjustments or reset them.


The "LCD Alignment"-submenu will appear now permanently in the "Advanced"-Submenu until you deactivate "Bit 5" in DIP-SW 6.
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post #2772 of 2825
2/6/13 at 10:32am
Quote:
Originally Posted by clevername View Post

received my 4th replacement today and saw this immediately after firing it up



that's 3 distinct red, blue, and green lines. There's also a large red blotch on the left side of the image.

on hold with 2nd level support now.

I doubt this is any consolation, but I fired up the replacement I received yesterday and the convergence was about as good as it can get. I was very reluctant to bother with a replacement because the convergence on my original unit was so good, this replacement I got was every bit as good.
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post #2773 of 2825
2/6/13 at 10:32am
Quote:
Originally Posted by clevername View Post

received my 4th replacement today and saw this immediately after firing it up



that's 3 distinct red, blue, and green lines. There's also a large red blotch on the left side of the image.

on hold with 2nd level support now.

I doubt this is any consolation, but I fired up the replacement I received yesterday and the convergence was about as good as it can get. I was very reluctant to bother with a replacement because the convergence on my original unit was so good, this replacement I got was every bit as good.
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post #2774 of 2825
2/6/13 at 2:59pm
Quote:
Originally Posted by yipchunyu View Post


Do you know the details (usage) of the other dip switch?

For the other interest to access the service menu, you can follow below steps (but someone replied only the 30xx, 50xx & 60xx are new Epson projectors that came with pixel alignment.)

Only Epson knows, but the switches on the 3010 were compared to my 6010 settings. They were all the same settings, with the exception of the "lcd alignment" switch. http://www.avsforum.com/t/1377321/official-epson-powerlite-home-cinema-5010-6010-thread/1650#post_21938665

I guess you could start toying with the settings, if you want to buy a new pj. smile.gif
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post #2775 of 2825
2/7/13 at 12:12am
Quote:
Originally Posted by clevername View Post

received my 4th replacement today and saw this immediately after firing it up



that's 3 distinct red, blue, and green lines. There's also a large red blotch on the left side of the image.

on hold with 2nd level support now.

Clevername, let us know what happened with your Level 2 Support call. You might want to see if they will issue you a different model in the line, which seems to have been the case with several posters on this forum. The 5010, for example, has a slightly softer picture, but equally stunning blacks and contrast, a very bright lamp and a much more robust casing. (Dare I say it, I also think the Theater Black and THX modes on the 8700 in a controlled room are just a tad too dim in ECO mode on a 90-100" screen.)
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post #2776 of 2825
2/7/13 at 6:15am
yeah, I tried but the rep I got simply said that since the 8700UB is discontinued they couldn't give me a new projector. If the replacement that arrives today is defective, I'll try again with the next 2nd level agent and see if I can.

I do have some worry about the 5010/5020 line since I game on my projector as well and the lag is much worse on those. If I can get a good 8700UB I'll be pleased.
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post #2777 of 2825
2/7/13 at 11:18am
Quote:
Originally Posted by clevername View Post

yeah, I tried but the rep I got simply said that since the 8700UB is discontinued they couldn't give me a new projector. If the replacement that arrives today is defective, I'll try again with the next 2nd level agent and see if I can.

I do have some worry about the 5010/5020 line since I game on my projector as well and the lag is much worse on those. If I can get a good 8700UB I'll be pleased.

Yes, I get it. I think it's interesting that Epson checked so many of the required boxes with the 8700UB, including the throw ratio, contrast, THX certification, HQV processor, anamorphic option etc. and all at a very appealing price point. I wouldn't be surprised if a new product with similar price/performance specs doesn't re-emerge from their factory in the coming months.
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post #2778 of 2825
2/7/13 at 3:48pm
that's my hope.

my replacement overall looks good, good convergence, no audible issues (if anything, it's the quietest 8700UB I've had yet), but it does have two smaller dust blobs in the center/upper portion of the screen I can see when I press the blank button on the remote to give me an all black screen. Doing some regular watching right now and I haven't noticed them, but I haven't been able to watch something with night time/dark scenes.

I'm to the point that if I can't see these blobs on regular viewing I'm just going to roll with this one. If I notice them during regular viewing this weekend, I'll be calling back again unless you guys know of a way to get those dust blobs out without opening it up/voiding my warranty.
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post #2779 of 2825
2/9/13 at 8:17pm
just mount my pj last night. will start calibrate it if i have time. Which mode should I start with? I heard that Natural mode / Theater black 1 is ok?
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post #2780 of 2825
2/11/13 at 9:05am
Quote:
Originally Posted by clevername View Post

received my 4th replacement today and saw this immediately after firing it up



that's 3 distinct red, blue, and green lines. There's also a large red blotch on the left side of the image.

on hold with 2nd level support now.
What test pattern did you use for the above image?
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post #2781 of 2825
2/11/13 at 10:59am
just the pattern button on the remote for their generic crosshatch image.

My 6th 8700UB should be arriving today.
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post #2782 of 2825
2/11/13 at 4:22pm
unreal. Projector #6 has a stuck focus ring.
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post #2783 of 2825
2/17/13 at 2:44pm
Seriously thinking about not getting a epson 8500ub refurbished for 999 after reading about all the problems with this brand. Thoughts?
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post #2784 of 2825
2/17/13 at 5:55pm
Quote:
Originally Posted by swirl54 View Post

Seriously thinking about not getting a epson 8500ub refurbished for 999 after reading about all the problems with this brand. Thoughts?

I know you posted about this on another thread I answered some time ago but...

You roll the dice. Remember that people that post on forums usually only take the trouble to post BAD experiences. For every bad post there are likely 100's of trouble free projectors out there.
So far, mine is one of them. Got my 8700ub refurb which is basically a slightly upgraded 8500ub for $1450 shipped. Despite the bad posts HERE, I took a chance because other vendors will NOT go out of their way to cover you for 2 years for any problems. And I mean ANY problem.

Well, I got my refurb and it is essentially flawless. I was kind of surprised after all the reading... I was fully prepared to send a few back to get a good one. YES, a few people have had to do this, and it sucks big time, but how many thousands of these units are out there running just fine?

So you roll the dice.... you could get a better projector for more money and hope it's perfect the first time around, but will they ship you another immediately if you have an issue? Bad pixel? I don't know of anyone else that does, so I was prepared to put up with this possibility for the money. Most major electronics retailers just want to wash their hands of you once the check clears. I will not name names here.

I would not let the bad posts scare me, as the Epson really does put out a phenomenal image, especially for so little money. But be prepared to gamble with exchanges to get it. Or you might get lucky like I did. There is no telling.

Or, wait out the LED sets which should eventually be better and last longer.

I bought my Epson knowing this, and as an interim projector anyway until a good laser or LED set becomes available. Bulb technology is doomed. It was lousy and short lived to begin with.

Well, that's MY opinion even though I agree that Epson needs to (vastly) improve their QC, but overall they are worth the hassle if you are on a budget and want a LOT of bang for the buck.
Edited by Tinman - 2/17/13 at 6:12pm
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post #2785 of 2825
2/17/13 at 7:29pm
Yes it could have been me and your point is very good. I appreciate the time you took to reply. It is between a 8500ub and a Benq w1070
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post #2786 of 2825
2/18/13 at 5:45am
Quote:
Originally Posted by swirl54 View Post

Seriously thinking about not getting a epson 8500ub refurbished for 999 after reading about all the problems with this brand. Thoughts?
is it refurbished by Epson and has Epson Warranty? Otherwise I am not sure I would do it for $999
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post #2787 of 2825
2/18/13 at 10:03am
it's definitely a roll of the dice. I'm 6 projectors in and waiting for the 7th (which I still haven't received yet; they told me this one they were going to test and check before shipping, so I've given them some leeway on the delivery but if it isn't here today, a week later, I'll have to call again) and have officially given up.

I've bought a Sony HW50 from AVS. Obviously a big step up financially, but I'm ready for it now and I'm tired of dealing with Epson's QC. I'll continue the return game with Epson until I get a unit that doesn't have major problems, then I'll be selling that unit.
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post #2788 of 2825
2/18/13 at 10:49am
Quote:
Originally Posted by clevername View Post

it's definitely a roll of the dice. I'm 6 projectors in and waiting for the 7th (which I still haven't received yet; they told me this one they were going to test and check before shipping, so I've given them some leeway on the delivery but if it isn't here today, a week later, I'll have to call again) and have officially given up.

I've bought a Sony HW50 from AVS. Obviously a big step up financially, but I'm ready for it now and I'm tired of dealing with Epson's QC. I'll continue the return game with Epson until I get a unit that doesn't have major problems, then I'll be selling that unit.

Not sure where you are located, so I am assuming you are in US since you are buying from AVS. If you haven't yet, you should ask to be escalated to customer service/2nd level support. Some people on this forum were upgraded to a newer model after a couple of failed replacements. Not that is necessarily solves the problem.
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post #2789 of 2825
2/18/13 at 12:58pm
I've been on 2nd level support for a while, since projector 3 arrived grossly defective easily visible when turning it on the first time. I've pushed for an upgrade and have been denied. If this latest one has an issue, too, I'll push again and hope I'll get an upgrade to sell for more, but I'm not optimistic.
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post #2790 of 2825
2/18/13 at 8:37pm
Quote:
Originally Posted by clevername View Post

I've been on 2nd level support for a while, since projector 3 arrived grossly defective easily visible when turning it on the first time. I've pushed for an upgrade and have been denied. If this latest one has an issue, too, I'll push again and hope I'll get an upgrade to sell for more, but I'm not optimistic.

Yours seems to be an extraordinary case. I'd push for a full refund. Some others have gotten one. It shouldn't be this way, but it is obvious that Epson's refurb "shop" isn't doing their job right.
I have worked at a service center for 2 years..... it's NOT pretty. To my horror, I was the most skilled tech in the building. ( I am a certified master tech )
The hacks that work in these places are NOT real technicians. Most of the work is/was done on a best guess basis.

Man, oh man.... but this is what happens when big corps don't want to pay for experienced labor.

I really hope you get this finally resolved.

Good luck with Sony, btw.... I worked with them. rolleyes.gif
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