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The official Epson 8700UB thread - Page 95

post #2821 of 2878
I pretty much had the same thing only vertical.

Epson is now sending me my 4th unit in about 3-4 months. After about 2 hours on the phone with them, they "upgraded" me to a 5010 unit.

It should be here tomorrow, i'm excited and nervous at the same time. I really did like the 8700 when it was working!!
post #2822 of 2878
I think the customer service is catching up to their quality control.

My 8700 developed a severe red tint on the bottom/right and blue on the top left. Fortunately, it was just before the warranty expired. They sent a replacement. Out of the box, the replacement had a blue shadow; blue was about 2-3 inches off from red/green on a 120" screen. Another call, an overnight replacement.

2nd replacement looked great (better convergence than my original), but when I put it into eco mode to calibrate, there was a buzzing, possibly a bad ballast. Another call, another overnight replacement.

3rd replacement, when turned on, made a loud whining sound; obviously a bad fan. Also obvious, they do nothing to check their "refurbs" before sending them out. Another call, another replacement. This time, they said they would note it as "Code 52," meaning they would take it out of the box and check it for all the issues I've had previously. Added another day to the shipment, but fine.

Received the "quality checked" 4th replacement. Looks good, quiet operation. Put it into eco mode to calibrate, and hear a loud buzzing. Another bad ballast, most likely. My wife, 2 rooms away, laughed because she could hear it.

They offered another "Code 52," but a supervisor finally came on the line and offered an upgrade to a refurb 5020. Sent it overnight. It even came with the 2 pair of 3d glasses. I was pretty excited . . . until I tried to use it. Looked fine at first, then an error message for the "Epson Cinema Filter" appeared. I called Epson. They suggested I turn it off, unplug it, replug it, and turn it back on. 2 flashing red lights. Dead.

So, they offered to send a replacement overnight (this was last Wednesday), but said due to the time, it would not be shipped until Thursday, for Friday delivery. Fine.

Friday I get home, no projector. Call Epson; they're sorry, but a processing error occurred, and the replacement order did not go through. I have to give my cc info for the hold again, and they reprocess the order; again, due to time, it would not be packaged until Saturday, for Monday shipment, arriving on Tuesday.

I get home yesterday, no projector. I call Epson; again, they're sorry, but there was a processing error, and will need my cc info again to reprocess.

This morning, I call to see if the order was processed. No, there is an issue with their system that is not allowing orders to be processed, and someone from "corporate" (I freaking hate that term) will be contacting me in 24-48 hours. Not to give me a tracking number, but to explain why I continue to have no working projector over a week after mine was DOA, and over a month since this ordeal began.

Does any of this info really help anybody on the forum? No, but I needed to vent. Sorry! I am deeply disappointed in Epson, and really can't see myself buying another product from them.
post #2823 of 2878
I feel your pain bro!

I have been having issues with the lamp buring out prematurly since I bought this thing. Withing the first 2 days of getting it, the first lamp blew. The next lasted a few months. I've had 5 or 6 bulb replacements in that time and my lamp hours were no where near the point that it should have burnt out.

Every time I called Epson's so called great customer service line, they assured me that the problem isn't with my unit, it's the bulb. They had a bad batch and this new bulb is new and improved and will last much longer. The last 2 or three times, they assured me that the warranty on the bulb is a year and would extend beyone my units warranty.

I was worried that once my 2 year warranty was over, all of a sudden they would sing a different tune. I didn't want to send in my unit for a replacement becasue of all the horror stories. I would have rather just kept sending in bulbs for replacements.

Today my latest bulb crapped out and what a shock, my warranty is expired as of 12 days ago. This time there were no assurances that it was the bulb. They turned around and told me that the warranty is expired and they cant send a replacement or any additional bulb replacements. After pleading with the rep on the phone the best I could do was get a replacement with a 30 day warranty. This was after initially being told that they couldn't do anything. Then when I told him about my history with this unit, he told me to hold while he talks to a customer relations rep. Then he came back and again said, sorry they declined to send you a replacement. I told him I want to talk to a supervisor or someone in charge. He put me on hold again. This time the same guy came back and told me that they are going to send me a one time replacement with one of there wonderful refurbs, with a 30 day warranty. I told him that instead of getting a refurbished projector could he some how work out a deal with me to sell me a new 5020 that I was considering upgrading to. Nada, no dice! They don't do that. So now I'm probably going to get sent countless refurbed 8700s that obviously haven't been properly serviced or quality checked. I'll probably get the same ones that were sent to the previous poster and other frustrated 8700 owners.

Yeah I'm not too happy with the much celebrated Epson customer service. I'd much rather have the experience I had with my first projector. I had my ESanyo Z4 for 6 years and never once had to call for any kind of service. The bulb ran out when it was supossed to. I replaced it and it went on fine. Since upgrading to 1080P, aside from the first month after I got my new bulb, I've had nothing but aggravation with my 8700. Sanyo wasn't as famous for customer service as Epson is but not having to deal with customer service is probably a better way to determine what brand to buy.

I would have definitely bought a new 5020 in the next 6 months to a year. It probably would have been my christmas present. As of now, I could see a Panny 800 sitting under my tree.
post #2824 of 2878
I understand where you guys are coming from, But i heard that Epson has an issue with their stocks currently, thats why most of the items are on back order mad.gifmad.gifmad.gifeek.gif
post #2825 of 2878
Well the issue is that they send out broken projectors and called them "refurbished." Thats why I wanted no part of there "refurbished" projectors and instead elected to keep getting bulb replacements, so I wouldn't have to get one broken projector after another. No matter how you cut it, if you want to be known for top shelf customer service, this is not the way to be.
post #2826 of 2878
Well I recieved my first "refurbished" projector. It went about as I expected. After powering it up the first time, there was an obvious green band on the left side of the screen. It covered about the entire left side of the screen from about 3 inches in. I called in for "refurbished" projector #2. It coming tomorrow. I'm sure it's going to be a wonderful unit! I powered the first "refurbished" projector up today and got a message saying "error with the cinema filter. Contact Epson Support." Then I got flashing red lights!!! This is absolutely hysterical! They really call these "refurbished."?!?!

Maybe other companies customer support suck pretty badly but I'm sorry. Epson's customer support is nothing great. Maybe people think it's nice that they send out replacements, but what good is a replacement there all faulty? It seems that there Projectors aren't very reliable to begin with. At this point I've decided to upgrade to a Panny 8000. I'm just hoping I get a replacement 8700 to use as a backup in case anything happens to my 8000 when I get it. No more Epson crap!
post #2827 of 2878
OK. I got the second one. I just got it set up but so far it looks fine. I hope I get lucky and this unit is good to go. I just need it to last a few months until I figure out what to replace it with. Then it will be a backup. I do want to have a good backup so I won't have to worry about going without a projector for a while (which is like torture!).
post #2828 of 2878
I think I found some faults with the second replacement. At first it seemed totally fine. Now I notice when the screen turns black there are a few splotches that look green on the screen. The screen has to be almost completely black to notice it but sure enough, there's some green marks there. It almost looks as if the inner lens has finger prints or is smudged somehow. I'm also noticing that the fan noise sounds slightly different. It is slightly louder than on my older unit. Maybe that's why my bulbs kept burning out after a couple hundred hours. Lol! Anyway, can anyone help with this? Should I return this unit? I can live with the green splotches and the slightly higher fan. I'm just worried that this problem is going to get worse and this PJ is going to turn out to be useless. Thanks!
post #2829 of 2878
Quote:
Originally Posted by engelba View Post

Just thought I would post a photo if what is going on with my projector.... pretty nasty cyan and magenta color fringing on the top and bottom.

I called Epson and they are sending a new projector... wasn't much hassle (thus far).

400



Does anyone know for certain if this problem will get any worse long term or if this is an annoyance that you would just have to live with? Mine has it to some extent but not quite as bad as engelba's. My projector is out of warranty so Epson won't replace it.



Thanks.
post #2830 of 2878
hey people - long time no see ...I've been enjoying my movies and not on here in quite some time. ANyway, my Epson 8700UB has been working great for sometime now. I have 1200+ hrs on it and I need to bump up the brightness. When I use the remote the "image" and "signal" areas of the menu are grayed out and I cannot select them. I can change the other settings. If I press the "color mode" button on the remote nothing happens. What am I missing? Do I have something set blocking from accessing these areas? How can I bump up my brightness?
post #2831 of 2878
Quote:
Originally Posted by FendersRule View Post

First Bulb is out. Was a bit dim for about a day, and then just gave out.

Projector has been in use for nearly 1.5 years. 1300 hours, or about.

Spare bulb is installed.

Bulb that I replaced this with just went out.

1105 hours.

Now I actually have to buy a Bulb. frown.gif

First Bulb: 1300 Hours
Second Bulb: 1100 Hours

I'm finally now on my "promotional" spare that Epson sent me.
post #2832 of 2878
post #2833 of 2878
I have a dust bunny not too far from the middle at ~10:00. Is there a way to blow that out? I used to do this routinely with my Sanyo PLV-Z2. I've yet to clean the filter. How do I do that?
post #2834 of 2878
According to all I've been reading and my own personal experience, between 800 and 1300 hours seems to be the norm for these projectors. I have no idea how Epson arrived at the 4k number (unless they did their testing in a vacuum or perhaps in outer space).

All kidding aside, the image from my projector has been flawless for two years and I'll gladly settle for the 1100-hundred hour bulb life that I've been experiencing. Epson had suggested that I'd see a longer bulb life if I use the "high altitude" mode, but the louder fan noise isn't acceptable in my case. I'll live with the true bulb life as long as the image quality remains stellar.

I'm using a 120" Stewart Firehawk screen which really brings out the best in the 8700; the result is no less than breathtaking. I also should mention that the 8700 runs circles around my former Seleco, which cost many times the price of the Epson.
post #2835 of 2878
Hey guys,

I would imagine many have had this issue but I can't find any info on this - I'd like to go wirelessly with my 8700UB, i.e. to mirror with my PC to my projector without a HDMI cable.

I researched online it seems to be doable with many devices but it's difficult to find any resource on the compatibility with devices...

Has anyone of you found a device that works and can get it done at a reasonable speed (i.e. with good quality and no lag between PC and projector)?

Thank you in advance!
post #2836 of 2878
Quote:
Originally Posted by Tinman View Post

The light engine only needs cleaning when you see obvious dust blobs in the picture. LCD projectors are generally NOT sealed, so even with the filter on the air intake dust can get in and deposit
on the panels. You don't see dust on the mirrors, only on the panels, since those are in the focal plane.

Dust blobs are usually round "blobs" or colored shadows in the image. Usually a little compressed air takes care of it.

Marc
With my Sanyo Z2, I cleaned the panels quite a few times with compressed air. Someone posted pictures. Is there anything for the 8700ub? I have a dust blob that I see with dark background, it's at 10:00 not far from the middle. I could open the unit but I have no idea what I'll find. Is there anything out there to help me or should I just try this seat of the pants? Thanks for help!
post #2837 of 2878
To my understanding, the 8700UB has a sealed light path. If you blow air, you could make it worse. There's a guide for taking it apart, but it seems complicated.

Make sure you remember to clean your air filter periodically. I didn't do mine for a year, and it could have been part of the reason for my low bulb life.

Good to know about the high altitude mode. My projector sits pretty far back., so that may be a good option.
post #2838 of 2878
Martin G wrote: [QUOTEI would imagine many have had this issue but I can't find any info on this - I'd like to go wirelessly with my 8700UB, i.e. to mirror with my PC to my projector without a HDMI cable.[/QUOTE] Last year I bought the Belkin wireless unit and it worked perfectly when I tried it.
post #2839 of 2878
Quote:
Originally Posted by FendersRule View Post

To my understanding, the 8700UB has a sealed light path. If you blow air, you could make it worse. There's a guide for taking it apart, but it seems complicated.

Make sure you remember to clean your air filter periodically. I didn't do mine for a year, and it could have been part of the reason for my low bulb life.

Good to know about the high altitude mode. My projector sits pretty far back., so that may be a good option.

No, it does not have a sealed light path. The LCD block is certainly not sealed or it would over heat. I have yet to see a truly sealed light path in an LCD projector. They are "enclosed", yes... but not sealed. A lot of DLP units are actually sealed.
post #2840 of 2878
Thanks Hank! Appreciate your help here.

Have a good day!
post #2841 of 2878
Hey guys, where is a good and reliable place to buy a bulb/lamp for the 8700ub? Mine's got nearly 1000 hrs and getting almost unwatchable. I'll probably get a 3D projector in the near future, but wanted to get a new bulb for the time being. I see a bunch on eBay for less than $100, and wanted to see if anyone's tried them, or if I should look to another site. Thanks for the help!
post #2842 of 2878
Check with avsforum, purelandsupply.com, projectorlampsource.com, projectorlampexperts.com and projectorsuperstore.com. Also make sure you stay with the original lamp (Philips / Osram / Ushio) with the housing for your Epson. I got mine from purelandsupply.com and no problems with the lamp.
Edited by jsil - 10/19/13 at 8:31pm
post #2843 of 2878
Quote:
Originally Posted by Muse View Post

I have a dust bunny not too far from the middle at ~10:00. Is there a way to blow that out? I used to do this routinely with my Sanyo PLV-Z2. I've yet to clean the filter. How do I do that?

Muse, I would take the PJ to an approved service center if you still have your dust blob issue. Also, for general maintenance and another line of defense, I keep an elasticated vinyl cover over my PJ in between use which protects the intakes. Visual Apex sells one for $29 (which is a rip-off), but it does what it says on the tin.
post #2844 of 2878
My 8700 UB developed a "Green tint" and dimmer pic in the last 3 weeks. Its 8 months past the 2 year warranty and Epson told me to call a service center. I called and the tech said its either dirty or more likely a bad LCD panel which he said means the entire light engine needs replaced! Cost of repair would be $1900! ...so he said it would be a "Throw away" at that point.

If paying $2000 for an Epson PJ means it only gets me 2 years 8 months of use I need to find something cheaper and I'm not likely to be willing to try Epson again being quality is this poor. Its really a shame, cause my PQ was nice up to 3 weeks ago and I have 2701 hours on the original bulb running in THX and ECO mode.

Any reccomendations?

Thanks
post #2845 of 2878
Quote:
Originally Posted by musicalfox View Post

Muse, I would take the PJ to an approved service center if you still have your dust blob issue. Also, for general maintenance and another line of defense, I keep an elasticated vinyl cover over my PJ in between use which protects the intakes. Visual Apex sells one for $29 (which is a rip-off), but it does what it says on the tin.
I bought my refurb from Visual Apex and they included (no extra cost) a cover, and I ALWAYS put it on the PJ after each use.

Yes, I still have that dust bunny, it's only one and I only notice it when I fire up the PJ, so it's not a particular annoyance. I haven't tried to fix it yet, I used to do that regularly with my Sanyo PLV-Z2, which had serious dust bunny issues, and I became proficient (pretty much) at blasting them out with compressed gas canisters (bought 3 packs at Costco, and still have some). I even fashioned a curved straw that's optimal for blasting dust bunnies. I just haven't addressed the dust issues. I imagine that I could clean the filter on the Epson. Is that easily done? Is that in the manual? I haven't looked yet. Is the filter replaceable too, or do I just want to clean it?

Anyone clean out dust bunnies from their 8700?
post #2846 of 2878
Quote:
Originally Posted by Muse View Post

I bought my refurb from Visual Apex and they included (no extra cost) a cover, and I ALWAYS put it on the PJ after each use.

Yes, I still have that dust bunny, it's only one and I only notice it when I fire up the PJ, so it's not a particular annoyance. I haven't tried to fix it yet, I used to do that regularly with my Sanyo PLV-Z2, which had serious dust bunny issues, and I became proficient (pretty much) at blasting them out with compressed gas canisters (bought 3 packs at Costco, and still have some). I even fashioned a curved straw that's optimal for blasting dust bunnies. I just haven't addressed the dust issues. I imagine that I could clean the filter on the Epson. Is that easily done? Is that in the manual? I haven't looked yet. Is the filter replaceable too, or do I just want to clean it?

Anyone clean out dust bunnies from their 8700?

In my 6010 manual Epson recommends cleaning the filter with a small 'computer-type' vacuum cleaner, but they are typically quite expensive if you have no other use for one. I have got into the habit of replacing the filter every 250 - 300 hours with a brand new one because usually they are quite discolored after that amount of use. They're $20 a pop, but I figure it's just part of ongoing ownership costs. I'm not sure if my strategy is the right one, but that's my current thinking. Does anyone have other ideas on this?
post #2847 of 2878
I just cleaned the filter (Wasn't even dirty) reinstalled and powered it back up. Blue lights were on for 1 min, no pic at all, then blue lights went off and red lamp light came on flashing and fan is running. Still no pic now at all!

Whats going on now with it?!eek.gif txh eco.jpg 355k .jpg file

Here is the "green" pic I had right before I cleaned the filter and reinstalled...urgggg
post #2848 of 2878
Espon fixed me up! here is the image with the new refurbed PJ!
post #2849 of 2878
IF ANYONE HERE IS OUT OF WARRANTY AND HAS NOT REGISTERED THEIR PROJECTOR AND NOW U ARE IN NEED OF FIXING IT, I CAN HELP GETTING IT FIXED THROUGH EPSON FOR A SMALL FEE . . PM ME FOR DETAILS:). .
post #2850 of 2878
Quote:
Originally Posted by Billy Gun View Post

My 8700 UB developed a "Green tint" and dimmer pic in the last 3 weeks. Its 8 months past the 2 year warranty and Epson told me to call a service center. I called and the tech said its either dirty or more likely a bad LCD panel which he said means the entire light engine needs replaced! Cost of repair would be $1900! ...so he said it would be a "Throw away" at that point.

If paying $2000 for an Epson PJ means it only gets me 2 years 8 months of use I need to find something cheaper and I'm not likely to be willing to try Epson again being quality is this poor. Its really a shame, cause my PQ was nice up to 3 weeks ago and I have 2701 hours on the original bulb running in THX and ECO mode.

Any reccomendations?

Thanks

Same here ! Developed a reddish band on top and a greenish band on bottom. Tech says its due to HUMIDITY creeping in the LCD panels ?!?! and recommends the purchase of a new projector since repair costs are extensive eek.gif

Completing my third year with this projector and warranty is good for 2 years... so tough luck to all of us I guess ?
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