I think the customer service is catching up to their quality control.
My 8700 developed a severe red tint on the bottom/right and blue on the top left. Fortunately, it was just before the warranty expired. They sent a replacement. Out of the box, the replacement had a blue shadow; blue was about 2-3 inches off from red/green on a 120" screen. Another call, an overnight replacement.
2nd replacement looked great (better convergence than my original), but when I put it into eco mode to calibrate, there was a buzzing, possibly a bad ballast. Another call, another overnight replacement.
3rd replacement, when turned on, made a loud whining sound; obviously a bad fan. Also obvious, they do nothing to check their "refurbs" before sending them out. Another call, another replacement. This time, they said they would note it as "Code 52," meaning they would take it out of the box and check it for all the issues I've had previously. Added another day to the shipment, but fine.
Received the "quality checked" 4th replacement. Looks good, quiet operation. Put it into eco mode to calibrate, and hear a loud buzzing. Another bad ballast, most likely. My wife, 2 rooms away, laughed because she could hear it.
They offered another "Code 52," but a supervisor finally came on the line and offered an upgrade to a refurb 5020. Sent it overnight. It even came with the 2 pair of 3d glasses. I was pretty excited . . . until I tried to use it. Looked fine at first, then an error message for the "Epson Cinema Filter" appeared. I called Epson. They suggested I turn it off, unplug it, replug it, and turn it back on. 2 flashing red lights. Dead.
So, they offered to send a replacement overnight (this was last Wednesday), but said due to the time, it would not be shipped until Thursday, for Friday delivery. Fine.
Friday I get home, no projector. Call Epson; they're sorry, but a processing error occurred, and the replacement order did not go through. I have to give my cc info for the hold again, and they reprocess the order; again, due to time, it would not be packaged until Saturday, for Monday shipment, arriving on Tuesday.
I get home yesterday, no projector. I call Epson; again, they're sorry, but there was a processing error, and will need my cc info again to reprocess.
This morning, I call to see if the order was processed. No, there is an issue with their system that is not allowing orders to be processed, and someone from "corporate" (I freaking hate that term) will be contacting me in 24-48 hours. Not to give me a tracking number, but to explain why I continue to have no working projector over a week after mine was DOA, and over a month since this ordeal began.
Does any of this info really help anybody on the forum? No, but I needed to vent. Sorry! I am deeply disappointed in Epson, and really can't see myself buying another product from them.