Quote:
Originally Posted by Babylon 
Can you elaborate what kind of 'support' you offer to your customers? So you buy local to have that 15-30 day in-store return/exchange policy. OK, that's worth something. But beyond that, what else? Ok, presumably I can bring the projector back to you and you will ship it off to the manufacturer for repair. But I can do the same myself with little effort. 25-30% markup hardly outweighs my desire to sit on my bottom and do as little as I can. You can say you offer knowledge to your customers... well, I can find any answer from the collective knowledge of Internet in a matter of seconds... perhaps way more than I could from a local dealer, and no bias toward the products that that dealer carries.
Whatever one may chose to do, I still buy from the US, virtually everything.
Some examples. I saved close to $2400 on Canon SLR body and 3 lenses two years ago compared to buying local. I bought my old Mitsubishi projector for $899 from a US dealer when the best offer I got locally was $1465.
No local 'support' is worth thousands of dollars in savings I will have over the years. I may have have to deal with warranty issues, drive to buffalo and back for repairs/shipping off/pickup, but the associated expenses are dwarfed by the overall savings.
Now, I am not against buying locally. I will, only when the prices are reasonable. It is because of irrational people who continue to pay outrageous markups that we are being shafted by every last manufacturer and dealer here. When the majority smartens up and refuses to buy here, that's when we will see fair and reasonable prices.
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One Major thing that i do is offer Calibration settings for each unit per there individual room...
I will bring certian calibration discs to every install for Intial calibration settings setup ...
the next sept would be to offer ISF Calibration ,
But again with projectors as the bulb gets life on it you will always be tweeking settings ...
Also different Home Theater Consulting Tips that come to me naturally that i do thru with every one of my customers...
And thats what most Home Theater dealers offer....
Its a more Personal level of service that helps the customer come away with confidence in regards to there investment.
If your technical then you can buy off the self spend time on forums and set things up your self..
Awesome Great ,
But for those that want more personal service thats what i offer...
I really believe in supporting the local dealers.
If there is some who wants to get a home theater setup but they are in a different area , i would rather help them get intouch with there local dealer than have them buy a unit from me...
Or buy there unit from AVS Forums ......
Jason Terk Does an amazing job taking care of everyone hear.....