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Official Roku HD/XD/XDS Owners Thread - Page 14

post #391 of 646
Quote:
Originally Posted by hps70w View Post
One of the Roku engineers has confirmed that an active network connection is NOT required for USB playback. The tech support person gave you incorrect information. See the following thread:

http://forums.roku.com/viewtopic.php...252159#p252159

I know that doesn't solve your problem, but at least it rules out one possible cause. If your box is still under warranty, I'd push for a replacement as much as possible. With all the rebooting you're experiencing, I would suspect you have a defective unit. It's definitely not supposed to behave that way, that's for sure.
Thanks for clearing this up.

To be honest, I've given up on my Roku streaming my MKVs, too much frustration.

It's obviously in a beta mode and I don't have the patience to be a tester.

I've since gone back to my Samsung USB and my plasma's ConnectShare feature, it's playing back my MKVs much better.
post #392 of 646
Quote:
Originally Posted by hps70w View Post
One of the Roku engineers has confirmed that an active network connection is NOT required for USB playback. The tech support person gave you incorrect information. See the following thread:

http://forums.roku.com/viewtopic.php...252159#p252159

I know that doesn't solve your problem, but at least it rules out one possible cause. If your box is still under warranty, I'd push for a replacement as much as possible. With all the rebooting you're experiencing, I would suspect you have a defective unit. It's definitely not supposed to behave that way, that's for sure.
If your confirmation is correct, their tech supports must have not got the memo from their engineer. Now, I'm not sure who to believe. They seem to confuse among themselves. I called them the third time last weekend, and they still think that my internet causes XDS to reboot. I told all of them that there is nothing wrong with my internet. It streams HD fine on my other HD media players in the same house. The third person still tries to help me setup my wireless router. The XDS still reboots itself during HD streaming and playback HD MKV. I still believe that there is some flaw in XDS firmware. I wish that they send me another XDS to confirm it. If it happens the same way with another XDS, it is definitely the firmware. I'll call them again this weekend to request a replacement!
post #393 of 646
Quote:
Originally Posted by MVLJR View Post

Thanks for clearing this up.

To be honest, I've given up on my Roku streaming my MKVs, too much frustration.

It's obviously in a beta mode and I don't have the patience to be a tester.

I've since gone back to my Samsung USB and my plasma's ConnectShare feature, it's playing back my MKVs much better.

I keep hearing so many of these- "XDS is not for HD playback through USB. It is for internet streaming purposes." To me, it is a lame duck excuse. If they sold it with USB and they provided firmware to support it. It has to work right. Some of us bought it for both USB and internet streaming purposes. I hope that Roku can provide solution, because my XDS is not working for both USB playback and internet streaming.
post #394 of 646
Quote:
Originally Posted by new04quest View Post

I keep hearing so many of these- "XDS is not for HD playback through USB. It is for internet streaming purposes." To me, it is a lame duck excuse.

You can call it a lame duck excuse if you want. Personally, I see it as relying on user's input over a company's marketing.

Quote:
Originally Posted by new04quest View Post

Some of us bought it for both USB and internet streaming purposes.

Yeah, we know You're the only person that is incessantly complaining about it.

Quote:
Originally Posted by new04quest View Post

because my XDS is not working for both USB playback and internet streaming.

Host a small (200 to 300MB max) .mkv file, that is causing your roku to hiccup, somewhere and provide the link. Maybe you can get a few people to try it on their roku and tell you how it works for them.

-Suntan
post #395 of 646
Quote:
Originally Posted by new04quest View Post

If your confirmation is correct, their tech supports must have not got the memo from their engineer. Now, I'm not sure who to believe. They seem to confuse among themselves. I called them the third time last weekend, and they still think that my internet causes XDS to reboot. I told all of them that there is nothing wrong with my internet. It streams HD fine on my other HD media players in the same house. The third person still tries to help me setup my wireless router. The XDS still reboots itself during HD streaming and playback HD MKV. I still believe that there is some flaw in XDS firmware. I wish that they send me another XDS to confirm it. If it happens the same way with another XDS, it is definitely the firmware. I'll call them again this weekend to request a replacement!

Did you read the post I linked to on the Roku forums? It clearly says that the customer service agents were dispensing incorrect information, and it will be corrected. This is coming directly from one of Roku's engineers, so I don't quite understand your hesitance to believe the source. The post was from Monday, so the customer service people probably hadn't been given the corrected information when you called for the third time this past weekend.

Again, if this were a fundamental flaw with the firmware, you would see tons of posts about this issue on the Roku forums. Given that there really aren't any that I've seen, I don't believe it's a firmware issue, but rather an issue specific to you -- most likely a defective unit.
post #396 of 646
Quote:
Originally Posted by Suntan View Post

You can call it a lame duck excuse if you want. Personally, I see it as relying on user's input over a company's marketing.

-Suntan

It is still a lame duck excuse. I expected that the product I paid for to work. In my case, both USB and streaming is not working. If they just replace my unit with another unit, I might not be so upset. For the three times I called their customer supports, they all think that my internet connection is bad. I told them that it is verified by COX communication and it work fine with my other HD media players.
post #397 of 646
Quote:
Originally Posted by new04quest View Post

It is still a lame duck excuse. I expected that the product I paid for to work. In my case, both USB and streaming is not working. If they just replace my unit with another unit, I might not be so upset. For the three times I called their customer supports, they all think that my internet connection is bad. I told them that it is verified by COX communication and it work fine with my other HD media players.

I'm not arguing that Roku is correct, I'm arguing that you're wasting your time just bellyaching about it to us when you are the only person seeing it and nobody else is.

-Suntan
post #398 of 646
Quote:
Originally Posted by hps70w View Post

Did you read the post I linked to on the Roku forums? It clearly says that the customer service agents were dispensing incorrect information, and it will be corrected. This is coming directly from one of Roku's engineers, so I don't quite understand your hesitance to believe the source. The post was from Monday, so the customer service people probably hadn't been given the corrected information when you called for the third time this past weekend.

Again, if this were a fundamental flaw with the firmware, you would see tons of posts about this issue on the Roku forums. Given that there really aren't any that I've seen, I don't believe it's a firmware issue, but rather an issue specific to you -- most likely a defective unit.

I'm always thought that there is something wrong with the unit software or hardware, but I have nothing to go by to prove it. I'm almost to the point to open up the unit and bring it to my work lab to look at it myself. I have all kind testers there. Since it is brand new, I want to get it resolve through Roku first. I wish that I can talk to their engineer. Since I talked to three Roku technical support person, I have to by the information they gave me. I'll call them again this weekend, and I'll request for a new unit. Oh each time I talked to them, they guaranteed that I will not have any more problems.
post #399 of 646
Quote:
Originally Posted by new04quest View Post

I'm always thought that there is something wrong with the unit software or hardware, but I have nothing to go by to prove it. I’m almost to the point to open up the unit and bring it to my work lab to look at it myself. I have all kind testers there. Since it is brand new, I want to get it resolve through Roku first. I wish that I can talk to their engineer. Since I talked to three Roku technical support person, I have to by the information they gave me. I'll call them again this weekend, and I'll request for a new unit. Oh each time I talked to them, they guaranteed that I will not have any more problems.

If you want to talk to a Roku engineer directly, I would start by making a post in the Roku forum thread I referenced earlier, or sending a private message to the Roku engineer who responded (RokuJamesL). Make sure to let them know the thread is talking about you and the problem you're experiencing.

Here's a link to the thread again: http://forums.roku.com/viewtopic.php...38296&p=252159
post #400 of 646
Quote:
Originally Posted by Suntan View Post

I'm not arguing that Roku is correct, I'm arguing that you're wasting your time just bellyaching about it to us when you are the only person seeing it and nobody else is.

-Suntan

Since this is my favorite forum and I trusted user rating more than anything else, I want to voice my opinion here. If Roku read it, I hope they can find solution for it. I want it to work, and I want to be a good customer.

There are several PM messages by other owners to me, and they are having the same problem with the HD MKV playback. I'm pretty sure that it is not just me.
post #401 of 646
Quote:
Originally Posted by new04quest View Post

Since this is my favorite forum and I trusted user rating more than anything else, I want to voice my opinion here. If Roku read it, I hope they can find solution for it. I want it to work, and I want to be a good customer.

There are several PM messages by other owners to me, and they are having the same problem with the HD MKV playback. I'm pretty sure that it is not just me.

Why would you expect Roku engineers to read a third-party forum, let alone use it to give technical assistance? That's what their forums are for. If you're not willing to go to the Roku forums and make contact with their engineers for more detailed troubleshooting, I don't know what else to tell you.
post #402 of 646
Quote:
Originally Posted by hps70w View Post

Why would you expect Roku engineers to read a third-party forum, let alone use it to give technical assistance? That's what their forums are for. If you're not willing to go to the Roku forums and make contact with their engineers for more detailed troubleshooting, I don't know what else to tell you.

If their technical person on the 800 number cannot help me, they are not supposed to be there. It said to call the number for help, and that is what I did. It doesn't say to go to their forum for help. I'm not going to their forum for get assistant. I don't think that they can walk me through in their forum as their technical support person on the phone. As I said in my previous message, one of their technical support put me on hold and he talked to their high level guy (I'm assumed their engineer). He came back to me with the same answer. That is why I said that I don't know who to believe.

I'm in here to voice my opinion, and that is all. If you don't have an answer, I'm not expecting to get help from you. Just as I said, I'm sure there are owners with this kind of issue. They might find some home remedy. I received several PM's, but unfortunately they all looks for help too. They said they got the same answers as me.
post #403 of 646
Quote:
Originally Posted by new04quest View Post

If their technical person on the 800 number cannot help me, they are not supposed to be there. It said to call the number for help, and that is what I did. It doesn't say to go to their forum for help. I'm not going to their forum for get assistant. I don't think that they can walk me through in their forum as their technical support person on the phone. As I said in my previous message, one of their technical support put me on hold and he talked to their high level guy (I'm assumed their engineer). He came back to me with the same answer. That is why I said that I don't know who to believe.

I'm in here to voice my opinion, and that is all. If you don't have an answer, I'm not expecting to get help from you. Just as I said, I'm sure there are owners with this kind of issue. They might find some home remedy. I received several PM's, but unfortunately they all looks for help too. They said they got the same answers as me.

Not that it's your fault or anything, but Roku's phone technical support is not exactly known to be the most adept. It sucks, and it shouldn't be that way, but it is what it is. In general, you are much better served getting help through their forum, where there are many knowledgeable users who can offer help. If the users can't answer your question, there are several Roku engineers who chime in from time-to-time. You can also send a private message directly to an engineer, and they usually do a pretty good job of getting back to you in a reasonable amount of time.

Again, I know that's not your fault. Just trying to get you connected to the right people and get your problem resolved.
post #404 of 646
Quote:
Originally Posted by hps70w View Post
Not that it's your fault or anything, but Roku's phone technical support is not exactly known to be the most adept. It sucks, and it shouldn't be that way, but it is what it is. In general, you are much better served getting help through their forum, where there are many knowledgeable users who can offer help. If the users can't answer your question, there are several Roku engineers who chime in from time-to-time. You can also send a private message directly to an engineer, and they usually do a pretty good job of getting back to you in a reasonable amount of time.

Again, I know that's not your fault. Just trying to get you connected to the right people and get your problem resolved.
They will probably ask me how my internet speed is again. I know SpeakEasy by heart now, and this is Roku favorite speed test site. I'm not sure that I want to repeat myself so many times that my internet connection is okay. They have all the information from my previous calls. I'm not sure that Roku internet work request is the best way to go. I submitted a work request through Roku website last Sunday, and they replied with another phone number. I think Roku preferred that we call them for help and not through forum. Again, I'm just in here to voice my opinion and it is not necessary looking for an answer here.
post #405 of 646
Yeah, reading the post on the roku forum it sounds pretty cut and dry that the phone CS gave you wrong info... ...doubly so when you just stop and use common sense w/ regard to network speed needing to be equal to USB speed...

So have you PMed that roku engineer (RokuJamesL) and asked him for more info?

Have you uploaded a clip for anyone else to look at?

Heck, what encoding settings are you using to make your mkv's?

Are you doing anything proactively to solve your problem other than throwing up your hands and whin... I mean, "voicing your opinion?"

-Suntan
post #406 of 646
Quote:
Originally Posted by Suntan View Post

Yeah, reading the post on the roku forum it sounds pretty cut and dry that the phone CS gave you wrong info... ...doubly so when you just stop and use common sense w/ regard to network speed needing to be equal to USB speed...

You might want to forward your comment to Roku technical support team. I have no clue why they asked me three times for the same question, and it is clearly laid out in their notes on three separate calls. Please make sure to tell them to use common sense.

Quote:
Originally Posted by Suntan View Post

So have you PMed that roku engineer (RokuJamesL) and asked him for more info?

I have no clue who is he. If he know everything about XDS USB playback, why is he not training or pass his knowledge to his technical support? Why do they pay these guys to embarrass themselves? I'm using their proper protocol to contact them with the provided phone number.

Quote:
Originally Posted by Suntan View Post

Have you uploaded a clip for anyone else to look at?

What clip?

Quote:
Originally Posted by Suntan View Post

Heck, what encoding settings are you using to make your mkv's?

H.264/AVC 9000Kbps It supposed to be fine.

Quote:
Originally Posted by Suntan View Post

Are you doing anything proactively to solve your problem other than throwing up your hands and whin... I mean, "voicing your opinion?"

-Suntan

I read a lot of thing on Roku.com, and I thought that live phone call is the best way to get help. They can walk me through it while I'm in front HDTV with Roku playing.

I usually don't complain on a lot of thing, and I like to fix stuff with my own hands. I haven't brought my vehicles to service for anything other than warrantee stuffs. I built most entertainment cables and worked on several HTPC for the past several years myself. I work in hi-tech for 20+ years now. I own numerous of HD players and this is the first one is giving me problem. I converted all kinds of HD formats from my blu-ray disc, and I never encountered any playback problem with my other HD media players and HTPC. I want to work with Roku technical support staff to resolve it. I have no intention of embarrassing any of them. If they don't have proper training or don't know the answer, I wish that they tell me so. I'll be happy with their answer. When they said that they guarantee me to work and they asked me to call them again if I encounter any more problem. I'll continue to work with these guys to resolve it, and hopefully they'll learn something new too.

I want to thank several of you for trying to help. If you don't have similar issue on your XDS and you don't know specific answer to fix this type of problem, please try not to reply. I don't want to waste your most precious time either.
post #407 of 646
Right, just so we're all clear, you don't want to:

1) Acknowledge that you can PM that engineer on the roku forums that hps70w linked to

2) You want to play dumb about the notion of posting a sample mkv for other people to try out

3) You don't even want to take a minute or two to give detailed info on how you are actually encoding your MKVs so other people can try and replicate your problem

But you do want to:

1) Bellyache about how unhappy you are with Roku's phone support.

Show of hands, has anyone *ever* been happy with any company's phone support?? You in the back? No? Ok, that's what I thought

-Suntan
post #408 of 646
Quote:
Originally Posted by Suntan View Post

Right, just so we’re all clear, you don’t want to:

1) Acknowledge that you can PM that engineer on the roku forums that hps70w linked to

2) You want to play dumb about the notion of posting a sample mkv for other people to try out

3) You don’t even want to take a minute or two to give detailed info on how you are actually encoding your MKVs so other people can try and replicate your problem

But you do want to:

1) Bellyache about how unhappy you are with Roku’s phone support.

Show of hands, has anyone *ever* been happy with any company’s phone support?? … … You in the back? No? Ok, that’s what I thought…

-Suntan

I'm curious, have you try to play HD MKV movie on your XDS? How is it? Since you seem to be a smart guy, what should I do with my XDS? It reboot itself once in a while when stream HD movie on Netflix and Amazon and when playback HD MKV movie through USB?

Sorry, I don't play dumb. I provided all the information to Roku during our phone calls. If Roku technical staff is not synchronized with each other, it is not my problem. I use the proper protocol to resolve it. I have plenty of time to resolve it. I can always playback HD MKV movie and stream HD movie on Netflix on my other HD media players. I'm not hurting for an HD player, but I want to get Roku XDS to work properly so I can get rid some of the duplication HD players. I want to get it fix, because I like the small size and features of the XDS.

I'm curious, are you here to defend XDS? If you are, I have nothing against XDS. If I do, I would not want to get it fixed. If you are here to blame me on everything and give me a hard time, I'll not deter by it. I'll continue to call Roku technical support staff to resolve it. They'll get it right. Worst case, they replace it (and I think that they will because there is flaw in this unit)!
post #409 of 646
Quote:
Originally Posted by new04quest View Post

I'm curious, have you try to play HD MKV movie on your XDS? How is it? Since you seem to be a smart guy, what should I do with my XDS?

[Bangs head against wall] I was waiting for you to provide a sample, or at the very least, tell me how you encoded them to see if it can be replicated Offer's over now though. You don't seem to really want help to get this sorted, you just want to complain.

Quote:
Originally Posted by new04quest View Post

It reboot itself once in a while when stream HD movie on Netflix and Amazon and when playback HD MKV movie through USB?

I've never used the USB port (when I bought it I heeded everyone else's suggestions that it not be relied on as a local media player, just a network streamer) but I have never had it reboot on me when streaming. Not HD, not SD, not even when it rebuffers from HD to SD

Quote:
Originally Posted by new04quest View Post

Sorry, I don't play dumb.

Fair enough you're not playing

Quote:
Originally Posted by new04quest View Post

If Roku technical staff is not synchronized with each other, it is not my problem.

Ah, but it seems like it is

Quote:
Originally Posted by new04quest View Post

I'm curious, are you here to defense XDS?

No I'm not. If I'm here to defend anything, I would be here to defend common sense. Your device is most likely flaky and should probably be replaced. Roku's call support is ignorant of the product in question and should most likely be circumvented until you have sufficient info to educate them about the need for replacing your unit.

You've been given other contacts at Roku that you could try to reach out to in an effort to get this resolved, you've been given suggestions on what you can do to so other people could try and replicate your problem so you have more proof to get them to replace your unit faster. You continue to ignore these suggestions while choosing to bellyache here and steadfastly insist on continuing to call their phone line.

Good luck with all that.

-Suntan
post #410 of 646
Quote:
Originally Posted by Suntan View Post

[Bangs head against wall] I was waiting for you to provide a sample, or at the very least, tell me how you encoded them to see if it can be replicated Offer's over now though. You don't seem to really want help to get this sorted, you just want to complain.

Good luck with all that.

-Suntan

It is funny when you want to help me, but you didn't offer any help or suggestion. You keep referred me to Roku engineer. I don't want to contact Roku engineer. Roku engineer and their technical staff have to work out their different. They are working for the same company, and phone support is what I preferred. As you might have noticed, there isn't any company suggested that we go to the forum to get help. I used Roku proper protocol for help. If you preferred Roku forum for all your help needs, please do so.

Since you never used USB to playback HD MKV movie, I'm not going to mention it to you. Since you have experiences with HD streaming XDS, what cause my XDS to reboot itself when streaming HD movies on Netflix and Amazon? As I mentioned many times in here, the HD streaming and USB playback rebooted the same way. Since HD streaming is what you claimed XDS is built for, do you know why it rebooted when I streamed HD movies? It happened at the beginning, middle or the end of the movie (it is pretty much can happen at anytime). You can rule out the internet connection. It happened on both wire and wireless connections. I streamed HD movies through wire and wireless on HTPC, PS3, DirecTV2PC (this is the pickiest one when come to internet connection and it still stream flawless), laptops and two other HD media players in the house flawless. The internet is fine.
post #411 of 646
Quote:
Originally Posted by new04quest View Post

It is funny when you want to help me, but you didn't offer any help or suggestion. You keep referred me to Roku engineer. I don't want to contact Roku engineer. Roku engineer and their technical staff have to work out their different. They are working for the same company, and phone support is what I preferred. As you might have noticed, there isn't any company suggested that we go to the forum to get help. I used Roku proper protocol for help. If you preferred Roku forum for all your help needs, please do so.

We've told you that Roku's phone support is not known for being very good. Your experience with them giving out incorrect information is a testament to that. We've given you an alternate and more knowledgeable outlet to try and troubleshoot your issues, but you refuse to pursue it. There's not much else we can do for you, I'm afraid.
post #412 of 646
Quote:
Originally Posted by new04quest View Post

It is funny when you want to help me, but you didn't offer any help or suggestion.



http://www.avsforum.com/avs-vb/showt...4#post20199634

Quote:


Host a small (200 to 300MB max) .mkv file, that is causing your roku to hiccup, somewhere and provide the link. Maybe you can get a few people to try it on their roku and tell you how it works for them.

http://www.avsforum.com/avs-vb/showt...8#post20203708

Quote:


Have you uploaded a clip for anyone else to look at?

Heck, what encoding settings are you using to make your mkv's?

http://www.avsforum.com/avs-vb/showt...2#post20205222

Quote:


You don't even want to take a minute or two to give detailed info on how you are actually encoding your MKVs so other people can try and replicate your problem

Next I suppose you'll say those don't count because I didn't send you a gold lined envelop with a custom invitation requesting the honor of being able to help you out?.... or maybe you're just ticked that I didn't give you my Customer Service Phone Number to call

I'm done with this. If anyone else has some actual Roku topics to talk about that would be cool.

-Suntan
post #413 of 646
Quote:
Originally Posted by Suntan View Post



http://www.avsforum.com/avs-vb/showt...4#post20199634



http://www.avsforum.com/avs-vb/showt...8#post20203708



http://www.avsforum.com/avs-vb/showt...2#post20205222
Next I suppose you'll say those don't count because I didn't send you a gold lined envelop with a custom invitation “requesting the honor” of being able to help you out?.... or maybe you’re just ticked that I didn’t give you my Customer Service Phone Number to call…

I’m done with this. If anyone else has some actual Roku topics to talk about that would be cool.

-Suntan

Have you even read my message #410? If you don't have experience in HD MKV playback, I gave you chance to provide information on HD streaming on Netflix? It rebooted XDS during HD streaming on Netflix. If the HD Netflix streaming works right, I’ll be happy. Since you have experiences setting up your XDS to stream HD video on Netflix, is there any suggestion?

Since you want to help; for you, let not worry about HD MKV for now and let get one thing working at a time.
post #414 of 646
Quote:
Originally Posted by hps70w View Post

We've told you that Roku's phone support is not known for being very good. Your experience with them giving out incorrect information is a testament to that. We've given you an alternate and more knowledgeable outlet to try and troubleshoot your issues, but you refuse to pursue it. There's not much else we can do for you, I'm afraid.

When I call Roku back on Saturday, I'll tell them to connect me to the engineer you suggested. How is that sound? I want to get him on the phone instead of getting help from him in the forum.
post #415 of 646
Quote:
Originally Posted by new04quest View Post

When I call Roku back on Saturday, I'll tell them to connect me to the engineer you suggested. How is that sound? I want to get him on the phone instead of getting help from him in the forum.

First of all, I wouldn't count on phone technical support being willing or able to do that. From what I understand, they are in India and most likely a completely separate company sub-contracted to do the technical support. In which case I would guess there's a significant chain of command they are supposed to follow that is probably marred by red-tape. Secondly, I wouldn't expect an engineer to be working on the weekend.

Do yourself a favor and just contact RokuJamesL by private message on the Roku forums, and make sure to reference the thread I posted about on their forums discussing your problem. That's probably the best way to initiate contact. Perhaps he would be willing to get on the phone with you after that.
post #416 of 646
Quote:
Originally Posted by hps70w View Post

First of all, I wouldn't count on phone technical support being willing or able to do that. From what I understand, they are in India and most likely a completely separate company sub-contracted to do the technical support. In which case I would guess there's a significant chain of command they are supposed to follow that is probably marred by red-tape. Secondly, I wouldn't expect an engineer to be working on the weekend.

Do yourself a favor and just contact RokuJamesL by private message on the Roku forums, and make sure to reference the thread I posted about on their forums discussing your problem. That's probably the best way to initiate contact. Perhaps he would be willing to get on the phone with you after that.

Since their technical support team want me to call them with any problem, I'll give them another crack at it. Maybe, they might already get the new memo this weekend. If they can connect me to the engineer, it would be great. If they don't, it is fine with me too. I'll PM the engineer with the call reference number, so he can see the entire histories. If I get a hold of him by phone, I'll let him know to give proper training to their technical support staff too. It is embarrass for Roku to pay for services without provide proper training to the person they hired. I'll get to the bottom of it this weekend. It is very highly that they'll have to replace my XDS. If no one is having the same problem as I have, it must be a flaky unit and it should be replaced!
post #417 of 646
I'm not a moderator, but you guys need to take this "outside".....
post #418 of 646
I called Roku technical support today. It turned out very well. They're finally having the proper firmware to support XDS HD MKV playback and HD Netflix streaming. My XDS is updated with the latest firmware, and they released it this week.

So far, it streamed HD Netflix (Kiss of the Dragon) and played HD MKV (The Sorcerer's Apprentice and Avatar) flawless.

It turned out my thought in the earlier posts #365ź and other earlier posts are correct. There was flaw in the previous firmware of the XDS. The hardware, internet and my HD MKV files are fine all along.

This is the reason why I want to give Roku technical support staff chances to handle it. I don't think that their technical support staff is lack of knowledge. They didn't have proper firmware to tackle the issues with HD MKV playback and HD Netflix streaming. They gave me the run around with internet connection to buy time or waiting for the release of the new firmware. If I contact the Roku engineer through their forum, I don't think that he can fix my XDS without the latest firmware update either.

I know some of you have PM me on this issue. Please go to your XDS Setting, Player Info and Check for Update to update the latest firmware. When you playback HD MKV movie through USB, it'll update USB firmware automatically. There are some of you that wanted me to post HD MKV clip or afraid to play HD MKV movie on XDS due to known issues. I am suggesting updating the latest firmware to give it another shot. You'll be impressed with XDS HD MKV playback from USB external drive. I’m using 750GB USB drive to store all my HD MKV files, and it used to be HD AVI files. I converted it to HD MKV files for XDS.

To some guys that tried to help me, please don't get personal. You tried to help me, but you might not have the answer for it. That is why I said all along; please don't waste your precious time on this issue. It is up to Roku to fix it. I think that Roku are lurking in this forum, and the firmware is very specific. It seems to take care of the rebooting problem that I encountered with my XDS.

My conclusion- I knew all along that giving Roku enough time they will make it work. We paid for XDS and all the options, and we deserved to have a working product. I'm very glad that they found solution for it!
post #419 of 646
Here is the latest firmware from Roku:

Firmware 2.9 build 1553 Release Notes

My Roku XDS is streaming HD contents from Netflix and playback .mkv files using external USB drive flawless.

I'm glad that Roku is keeping their eyes and ears open for improvement. I'm a happy Roku XDS owner now. I knew I made the right decision to dispose my previous HD media players and replaced it with this little Roku XDS (it surpassed my expectation). It took Roku a while to get it to work properly, but they did!
post #420 of 646
It had been a few weeks but last night I wanted to watch a movie via USB and was informed that there was an update for the Media Channel. I upgraded and since then there are many movies that I could play before but don't play now. As a point of reference the last upgrade that I had was the big one that allowed for playing mkv files. That one worked like a charm but this one seems to have revoked my ability to play mkv files.

Anyone else have a similar experience?
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