Originally Posted by MrMan2k7
I also just purchased this model BD-HP24U(A) from Sears. I am having trouble with it, though. If I have the ethernet cord plugged in, then none of my Blu-ray discs load (forever black screen, time on front of unit stuck at 00:00:00, no response to any buttons), and I get an error when I try to run Netflix: "Failed to connect to Internet."
When I unplug the ethernet, Blu-ray discs run fine, but obviously I won't be able to update firmware to ensure future discs will work, and I won't be able to use Netflix.
The problem seems related to the ethernet. Make sure the ethernet cable is not damaged, a crossover cable or on gigabit network only. I have mine on 100Mbs network on a CAT5e cable. Make sure the cable is rated for the speed you use. Try another cable, check all connections.
I plugged the network cable BEFORE booting the player the first time. I had DHCP and it worked directly out of the box. Try unplugging the player and starting it up while connected. Is your player behind a proxy server?
EDIT: I experimented with my firewall last night and when I tightened security on the firewall, my player also refused to connect to the internet
. Tonight I will try and have tighter security and uPNP enabled on the firewall tonight or find out if I can make an exception. Of course the easiest would just to add the MAC of the player to a DMZ (de-militarized zone), which means the firewall just passes all traffic from the player. I might do that, since I don't think hackers will be interested in the content of my Blu-Ray player
EDIT: Watching the firewall log I found the issue. The player tries to ping the Netflix server first, my firewall blocks ICMP. Solution is to watch the firewall log and add exceptions for the protocols it tries to use. I did a more crude solution. I solved this by allowing all outbound traffic from the player after I gave it a fixed IP address. Now I can have high security on my firewall again
BTW. There hasn't been an update yet for BD-HP24U(A). You can update with USB flash drive, but don't update with the BD-HP24U firmware (huge warnings on their website that its not for BD-HP24U(A)). I've tried 3 Blu-Rays so far and they all worked great!