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*Official* WD TV Live Hub Thread - Page 66

post #1951 of 2241
I have a problem I can't find an answer to.
Mine resets, not reboot, everything from resolution to timezone.
I've tried it with everything off and everything on. By that I mean media Library/DLNA server/theme/background, so on.
I do keep Network Share enabled.
After it resets I can not get things like resolution/timezone/audio through HDMI to remain selected.
I have to do a factory reset then reset all the options.
This is happening every night.
It runs fine all day after the reset, turn it on in the morning and everything has changed back. It even happens when I leave it on all night.
Any ideas?
I'm on the latest firmware and have no other problems.
I'm wondering if another remote is hitting an odd code sequence. Then again it doesn't happen when I use other remotes.
post #1952 of 2241
Quote:
Originally Posted by stepmback View Post

The instability I have encournterd occurs when playing a video file, in this case an uncompressed 1080p BluRay rip in MKV format. They play fine on my boxes under the older version but whenever I have upgraded to a newer firmware the videos all freeze after approx 30 seconds from when they start. Then the box locks up and I have to do a restart. I can stream fine under older version and on laptops and other workstations on my network just fine.
I will try your recommendation of updating firmware and then seeing if it works and if not, reset to defaults and clear everything out. I will post my findings.

I upgraded one of the boxes to latest firmware, reset to defaults, entered everything back in, cleared libararys and still no luck. Nearly identical freeze when watching the movies. I have had my boxes for about 1.5 years now. I am not sure what version of the Hub I have, could I have an older version of this model that is causing the problems?

The older firmware version is very stable on my two boxes. I never get lockups or freezes. It is very strange because all the hardware was replaced when I moved. except for the hubs. On my old system I had a different sever, different switch, different cables and got the same problem. Now with my new server, new switch and new cables, I get the same problem. Something is not right.
post #1953 of 2241
I'm sorry to hear that you're continuing to have issues. I have PM'd you.
post #1954 of 2241
post #1955 of 2241
I was prompted for a firmware upgrade yesterday (7/26/12) - sorry, i didn't write down the ver # (3.05 ish, I think). I decided to click "What's in the update" first, to see if I should execute the firmware update. I tried this 3 times and the only result was a (automatic) hard reboot each time! No info ever came up. Anyone else have this happen? I'm a bit scared to execute a FW update if the info won't even display properly...
post #1956 of 2241
same thing happened on the WDLIve! Gen3 update, no info. However, I installed it and frankly the unit is so much more responsive than it has been in the past, even when compiling the media library..

However, here's the info for the HUB:

Version 3.06.14:
Resolved Issues:
• Supports .aifc file types.
• Resolved Deezer not available in all supported countries.
• Resolved clear media library does a rescan issue.
• Resolved Netflix does not display in full screen after previewing a video in Redbull.tv.
• Resolved media library not scanning at set intervals issue.
• Resolved several issues with media library scanning on NAS storage.
• Resolved unable to display .jfi, .jfif,, .jif, and some .jpe photo files.
• Resolved FLV CODEC audio sync issue.
• Resolved unable to play ADPMC CODECS with the .WAV or .WAVE containers.
• Resolved playback issues with videos transcoded with Handbrake version 0.9.6.
• Resolved issue OGM playback missing audio or video stream.
• Resolved ID3 tag data not used for get content info in music.
• Resolved Spotify View Biography missing album cover issue.
• Resolved Spotify issue device UI will freeze when browsing artists with 100 or more albums.
• Resolved VUDU issue pressing options during video playback exits to home screen.
• Resolved VUDU issue video playback with composite video output reboots device.
• Resolved German translation issues.
• Resolved YouTube Leanback login credentials not saved after reboot or restarting.
• Resolved several general user interface and translation issues.
General Info:
• Note: YouTube Leanback will require login after firmware upgrade.
• Note: Yota service discontinued operation as of July 1, 2012 due to the current situation in the Russian
music market.

And here's the one for the WDLive Player (It's almost the same since they are essentially the same internally):

What's in this update? Release 1.10.13 (7/26/2012)
Supports .aifc file types.
Resolved Deezer not available in all supported countries.
Resolved clear media library does a rescan issue.
Resolved media library not scanning at set intervals issue.
Resolved several issues with media library scanning on NAS storage.
Resolved TV show filter sorting issues for season folders.
Resolved unable to display .jfi, .jfif, .jif, and some .jpe photo files.
Resolved FLV CODEC audio sync issue.
Resolved unable to play ADPMC CODECS with the .WAV or .WAVE containers.
Resolved playback issues with videos transcoded with Handbrake version 0.9.6.
Resolved issue OGM playback missing audio or video stream.
Resolved ID3 tag data not used for get content info in music.
Resolved Spotify View Biography missing album cover issue.
Resolved Spotify issue device UI will freeze when browsing artists with 100 or more albums.
Resolved VUDU issue pressing options during video playback exits to home screen.
Resolved VUDU issue video playback with composite video output reboots device.
Resolved German translation issues.
Resolved YouTube Leanback login credentials not saved after reboot or restarting.
Resolved several general user interface and translation issues.
General Info:
Note: Yota service discontinued operation as of July 1, 2012 due to the current situation in the Russian music market.
Note: YouTube Leanback will require login after firmware upgrade.
post #1957 of 2241
Thanks for that info, I will go ahead and let it update then. smile.gif
post #1958 of 2241
I updated to the latest firmware (3.06.14) last night, and now when I turn my WD TV Live Hub on, it is booting up like it had been unplugged, takes about 2 minutes or so to boot. And if it's off, I can't access the hard drive from my PC over the network, but once I turn it on I can see it from the PC. I looked at all the settings/options and don't see anything that looks like it was changed, but may have missed something. On the other hand, I don't remember having to set an option when I first set it up to let the hub drive be accessible when the box is off. Anyone have any suggestions? Thanks.
post #1959 of 2241
DLNA Media Server and Network Share Server were turned OFF perhaps by the firmware update?
post #1960 of 2241
Quote:
Originally Posted by erzak View Post

I updated to the latest firmware (3.06.14) last night, and now when I turn my WD TV Live Hub on, it is booting up like it had been unplugged, takes about 2 minutes or so to boot. And if it's off, I can't access the hard drive from my PC over the network, but once I turn it on I can see it from the PC. I looked at all the settings/options and don't see anything that looks like it was changed, but may have missed something. On the other hand, I don't remember having to set an option when I first set it up to let the hub drive be accessible when the box is off. Anyone have any suggestions? Thanks.

Are you using the WD Remote or a programmed remote? There's no change in firmware that changed the power behavior... But there's lots of people who use Harmony's that are having this type of problems recently (and not just after changes in WD firmware.)
post #1961 of 2241
Need some help please. I have read a few of the latest pages on here but couldn't find what I need.
I just bought a Mitsubishi 73" and am excited to get going.

I don't want to build a home server and want everything nice and neat with built-in hard drive. So here are my questions:

1. Does it have Wifi? It seems that it doesn't but the cheaper "LIVE" unit does? I want to be able to stream HULU PLUS via wifi on this thing and also Slingbox (possibly in the future)

2. Can it play 3D movie .mkv files? I have a few of those and can't wait to play them on a 3dtv, but I'm wondering if this unit would be able to output the 3d content mkv files.

3. I understand there's huge aftermarket support and firmware for these things (bought the original way back when). Is this unit still considered "hackable?"

4. Lastly, is it possible to replace the hard drive with a larger capacity?

Thanks guys
post #1962 of 2241
1) It does SUPPORT WiFi (with optional adapters) but does NOT have WiFi included.
2) Yes, if they're encoded in a supported profile.
3) Absolutely not.
4) Larger than 1TB? There is no such thing in that form factor.
post #1963 of 2241
Quote:
Originally Posted by WDFan1970 View Post

1) It does SUPPORT WiFi (with optional adapters) but does NOT have WiFi included.
2) Yes, if they're encoded in a supported profile.
3) Absolutely not.
4) Larger than 1TB? There is no such thing in that form factor.

Thank you for answering my questions!
I didn't realize it wasn't a 3.5" drive. Hmmm.

In terms of 3d. I didn't realize that there are different profiles that encode 3d? What is the typical 3d profile of the movies available?

If I decide to go with the Live PLUS then, any recommendation on an external that will automatically power off and on when WDTV gets turned on and off? The external hard drives usually have a power switch and it would suck to constantly have to get up to turn it on and off...
post #1964 of 2241
Quote:
Originally Posted by maxse View Post


In terms of 3d. I didn't realize that there are different profiles that encode 3d? What is the typical 3d profile of the movies available?

http://wdc.custhelp.com/app/answers/detail/search/1/a_id/9385/c/130/p/208,393

While the WD TV Live Line of products (WD TV Live Hub Media Center, WD TV Live Streaming Media Player, WD TV Live Plus HD Media Player, and WD TV Live (WDBAAx0000NBK) HD Media Player) do not officially support 3D videos, some of our users have reported being able to play some 3D content using their device. For more information about playing 3D movies using a WD TV Live product, please see the information below:

WD TV Live products can play many 3D videos that are encoded with the side-by-side (left & right) format.
A 3D ready TV is required to play side-by-side 3D videos.
WD TV Live products are not capable of playing frame sequential 3D videos or newer 3D formats defined by BluRay or the extra enhancement extension from 3rd parties such as RealD.
While WD Technical support is unable to assist with 3D related issues, users may be able to find assistance on the WD Community.
post #1965 of 2241
Oh wow, didn't even know there were different formats, love this place.

Would you guys so most of the video is encoded in SBS or the newer formats these days (the ones that are available online). Woud it be too difficult to re-convert to SBS profile if it was originally in a different profile?

Also, I have some Blu-Rays that I would like to digitize, particularly Avatar 3d. Is one profile higher quality than another? Should I learn about how to encoding in SBS?

Just want to make sure that I am as future proof as possible since I'm am getting the 73" Mitsubishi with 3d. Thanks so much guys
post #1966 of 2241
Quote:
Originally Posted by WDFan1970 View Post

Are you using the WD Remote or a programmed remote? There's no change in firmware that changed the power behavior... But there's lots of people who use Harmony's that are having this type of problems recently (and not just after changes in WD firmware.)

Yes, I am using a Harmony remote, in fact, just changed remotes. So what is the issue there? Is it sending a different command then the WD remote? I suppose I could try having my Harmony 650 "learn" the IR command from the WD remote.
post #1967 of 2241
The issue is that Logitech's database has the wrong IR sequence for the power button; they transmit the power-button code for > 3 seconds, which forces the WDTV to shut down completely. You'll have to modify the WDTV's profile in the Harmony software to correct it.
post #1968 of 2241
I've been having this problem recently too. Maybe I'll just have the Harmony 'learn' the power button code from the actual remote.
post #1969 of 2241
I realize what I am about to ask is contingent on several devices/protocols and I'm happy to provide as much info as I can at the time I write this (at work). My issue is the speed and drops in connectivity when writing to the internal drive of the Hub or any attached storage. I tried to download (from the internet) directly to the shared (via Win 7 Workgroup on a laptop) WD Live Hub internal drive. It started out ok, but didn't finish due to the "Network location unavailable" - The only fix to connectivity with the Hub was power-cycling the hub. So I reverted to Downloading to the PC and would copy across the network (10/100 wired, G wifi). This not only yield the same results after a while (network device lost) but even when is was transferring I had LESS than 1MB (megabyte)/sec transfer speeds. The communication between the laptop and the WD Hub is the only problematic thing on the network, wired or wifi. I have resorted to moving files to my attached storage externally, and given up on getting files to the internal drive.

Anyone experience the same thing? (And found a solution?)

Laptop: Dell XPS 15z
Router: Linksys wrt54G (Wd Hub connected to this device)
Switch: UGate ??
Same experiences wired/less.

I am about to upgrade to RR Lightning and will likely get a *nice* new gb Router and/or switch. And combos that work well with the hub are also welcomed.
Thanks.
post #1970 of 2241
Quote:
Originally Posted by WDFan1970 View Post

The issue is that Logitech's database has the wrong IR sequence for the power button; they transmit the power-button code for > 3 seconds, which forces the WDTV to shut down completely. You'll have to modify the WDTV's profile in the Harmony software to correct it.

Changed the command time from 3 to 1.5 seconds, worked like a charm. Thanks!
post #1971 of 2241
You could probably lower it a lot more than that and still work.

I think mine is set to 500ms.

Shorter times make the "Activity" Scripts execute faster.
post #1972 of 2241
Quote:
Originally Posted by bigbrain28 View Post

I realize what I am about to ask is contingent on several devices/protocols and I'm happy to provide as much info as I can at the time I write this (at work). My issue is the speed and drops in connectivity when writing to the internal drive of the Hub or any attached storage. I tried to download (from the internet) directly to the shared (via Win 7 Workgroup on a laptop) WD Live Hub internal drive. It started out ok, but didn't finish due to the "Network location unavailable" - The only fix to connectivity with the Hub was power-cycling the hub. So I reverted to Downloading to the PC and would copy across the network (10/100 wired, G wifi). This not only yield the same results after a while (network device lost) but even when is was transferring I had LESS than 1MB (megabyte)/sec transfer speeds. The communication between the laptop and the WD Hub is the only problematic thing on the network, wired or wifi. I have resorted to moving files to my attached storage externally, and given up on getting files to the internal drive.
Anyone experience the same thing? (And found a solution?)
Laptop: Dell XPS 15z
Router: Linksys wrt54G (Wd Hub connected to this device)
Switch: UGate ??
Same experiences wired/less.
I am about to upgrade to RR Lightning and will likely get a *nice* new gb Router and/or switch. And combos that work well with the hub are also welcomed.
Thanks.

UPDATE:
I have changed out the following equipment;
Router:ASUS RT-66U GigaBit 4 port + N WiFi
Switch: HP-1700-8 ProCurve GigaBit (x1) 10/100(x7
)

I currently have the WD Hub connected to the Asus Router. With the Laptop connected also directly wired to the router my transfer speeds between the laptop HDD and the internal WD Hub HDD increased to about 3MB/s (megabytes/sec) - Better, but not even the 10 MBs others have reported
Still sad at this point.
post #1973 of 2241
Looking to purchase one of these and have at least one question smile.gif

I have read that when you connect a USB stick to this device it asks if it can sync the files to its 1TB HD.

My question is what does the WD Live Hub do when I hook up my 3TB external USB drive with more then 1TB of avi files? Does it just sync 1TB worth to its internal drive or can it play them directly from the file structure on the external 3TB USB file structure?

Thanks in advance and sorry for the rudimentary question.
post #1974 of 2241
Quote:
Originally Posted by DonB2 View Post

Looking to purchase one of these and have at least one question smile.gif
I have read that when you connect a USB stick to this device it asks if it can sync the files to its 1TB HD.
My question is what does the WD Live Hub do when I hook up my 3TB external USB drive with more then 1TB of avi files? Does it just sync 1TB worth to its internal drive or can it play them directly from the file structure on the external 3TB USB file structure?
Thanks in advance and sorry for the rudimentary question.

In any case, it can ALWAYS play directly off the attached drive.

I don't know what happens if it tries to sync more than it can hold...
post #1975 of 2241
Quote:
Originally Posted by WDFan1970 View Post

In any case, it can ALWAYS play directly off the attached drive.
I don't know what happens if it tries to sync more than it can hold...

Okay great that should work fine for me.

I am looking for a way to watch movies that does not require booting up my computer for XBMC.

It looks like this may be the ticket.

And that raises another question - Does the WD Live Hub power up quickly and/or come out of sleep or standby or hibernate quickly? By quick I am thinking about the same amount of time a DVD player to power up.

Thanks again.
post #1976 of 2241
Quote:
Originally Posted by DonB2 View Post

Okay great that should work fine for me.
I am looking for a way to watch movies that does not require booting up my computer for XBMC.
It looks like this may be the ticket.
And that raises another question - Does the WD Live Hub power up quickly and/or come out of sleep or standby or hibernate quickly? By quick I am thinking about the same amount of time a DVD player to power up.
Thanks again.

Yes... about 5-10 seconds from standby power. A cold boot takes about 30-45 seconds.
post #1977 of 2241
I am finding that none of my avi files will play on the Hub with latest firmware (updated today). I am very disappointed, as I thought this unit had great support for different formats. Since I will need to convert all my files in order to get them to play, what is the preferred format for the WD Live Hub? I will be editing/converting with Adobe Premiere Elements 10, so if any one uses this software and has a specific out put option, kindly let me know.

If it matters, these avi's were created with Adobe Premiere Elements from old VHS tapes. I used a Canopus ADVC-100 interface unit. We are trying to convert a full historical library covering many years to a system that will make it easy to watch these films on television. Right now, the tapes are sitting in boxes all around the house (same problem everyone has). We have a lot more tapes to convert, so if anyone has a Premiere Elements input preset that works well, please let me know.)
post #1978 of 2241
Quote:
Originally Posted by DNW View Post

I am finding that none of my avi files will play on the Hub with latest firmware (updated today). I am very disappointed, as I thought this unit had great support for different formats. Since I will need to convert all my files in order to get them to play, what is the preferred format for the WD Live Hub? I will be editing/converting with Adobe Premiere Elements 10, so if any one uses this software and has a specific out put option, kindly let me know.

Video = h.264 main profile
Audio - 2 channel AAC

Container - MP4 or MKV.
post #1979 of 2241
Quote:
Originally Posted by almostinsane View Post

Video = h.264 main profile
Audio - 2 channel AAC
Container - MP4 or MKV.

Sorry to be dense, but I do not see these settings in Adobe Premiere Elements 10...I do not see anything labeled "Video = h.264 main profile"

Sharing options have a category for sharing for Computer. Sub categories include Adobe Flash Video, MPEG and AVCHD. The only one of these that mentions h.264 is the last one, AVCHD. It has a bunch of presets that include the phrase 'h.264', such as "MP4-H264 1440x1080p'. Basically, I cannot match up what you are saying with settings in my software..
post #1980 of 2241
The Last Content Source Has Been Removed

I have a new WD TV Live Hub. I spent the last few days copying photos, music, and home movies to it. I am ONLY using the local drive ... not connecting to any remote shares or DLNA servers. When I enable Media Library, it indexes for a few hours, then completes (the icon stops flashing, and the GUI does not say indexing anymore). But then when I browse my photos, only 70% of them show up (30% of the folders are missing) ... and the navigation takes 15-30 seconds between folders, and eventually I get the message "The Last Content Sourlast content source has been removedce Has Been Removed ...".

When I disable Media Library, and reboot, browsing the local folders works fast, and sees all photos. I have disabled DLNA, network shares ... but anytime I enable Media Library this happens.

I am on latest firmware, have about 120 gig photos, 100 gig MP3, 30 gig home movies (AVI, MP4, TS, etc). I have rebooted (soft and hard), powered down, etc .... same results each time.

Any ideas?

thx!
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