To the OP
Maybe that should have been your first course of action.
This issue is currently being resolved, I will post the name and how it was handled after the manufacturer and I have completed the fix
I find it very refreshing to see ppl on this forum who have class such as Pete. That is one of the reasons I bought my ULS-15s from Hsu.
Second in case the OP needs other examples of shoddy work of high end products. How about a Velodyne HGS-12 ($1,800 new) that needed the amp replaced twice in a span of 7 years. Or maybe the Sony SXRD Rear Projection TVs ($2,000 new) that ended up in a class action law suit because the Optical Board that actually makes the TV work is of such shoddy design that the TV only lasts 4 years. And yes I own both products. But when they went bad I went to the manufacturer first. Now if they were not resovled, then by god, I will be posting like mad on every forum I can find.
But like I said some ppl have class and some ....