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Originally Posted by Tim McCune 
Like others, I tried for over 3 days and over 2 hours on the phone to get a 7232, all to no avail. I took the high road and after a while it was obvious Vz's policy in this area was ludicrous. So, reluctantly, I did what I had to do to get the box.
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I wouldn't lose sleep over it. Verizon is the "bad guy" believe me. In 100 years or so we'll look back on the current state of Corporate America with the same disdain that we now look back on Corporate America at the turn of the 20th century. Props to you for gaming them.
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| Well, in my opinion, it's a sad state of affairs when a company forces you to lie to them about needing a service call, or you have to cancel your service, then sign up again (so that you're considered a new subscriber) just to get their latest equipment. That said, I lied to a VZ tech support yesterday, got a tech out today, and now I have a QIP7232P2. I would never recommend to someone else to lie, but it very much appears the 7232 game is rigged. |
Hey it worked for you - why not tell others to use it? I would imagine this is a great way to get some of those new account incentives as well! Not sure if these are for first time customers or not but it's worth a try:
I dumped Comcast in favor of Verizon when they finally started offering FIOS where I live (at least to the knowledge of Verizon themselves -- my building, in the Capitol Hill neighborhood of Washington DC, is new, but that said, Verizon insisted that my building didn't exist until I "spoke with a manager" at Verizon's customer service and got my building's manager on the line in a conference call who gave them the building's Verizon account number as they have digital voice service with Verizon -- it is to laugh!).
I digress... but I am very happy to say that not only did I get far superior internet speed with FIOS, even with the bottom of the barrel 5mb selection, but I also once again after 5 years have a digital land line. I live in the bottom floor of a 14 story building and have suffered for 2 years with poor phone service in my place... nice to have a good old land line to use when I'm at home! And for all this I pay $79 a month plus taxes, etc - I literally slashed my bill in half!
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Although I'm happy I have the new box, I posted the following on the VZ web site in case an employee saw it and would care - no breath holding here:
Re: 500GB Motorola QIP7232 HD DVR Coming soon!.
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abhi_col wrote:
As I said , It is only for new installs. Eventually the inventory from where the STBs are shipped will slowly get the new STBs...
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I understand what you said. That doesn't change the fact that Vz has chosen to embark on a policy that gives preferential treatment to new customers at the expense of customers like myself who pay them nearly $400/month for bundled services and have for almost a decade. Further, this policy is without exception, or any kind of appeal process. |
For heaven's sake, how in the world could someone end up with a $400 monthly bill for Verizon's bundled consumer products??? See above to see what I pay -- did I mention this includes a multiroom DVR and a Verizon supplied wireless switch/router, plus free technician to come to my home and install, and no setup fees?
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To my knowledge, Vz is the only company that insists on policies that reward those who spend less, for a shorter period of time, in favor of those who spend more for longer. Think airline, credit card, or numerous other reward programs. It runs counter to common business sense. It's an absolutely ludicrous marketing strategy and will likely result in the loss of my business. This "shoot yourself in the foot" strategy is unparalleled in business and is yet another example of V's disregard for their loyal customers.
Yeah, I certainly know what the policy is and it's just plain wrong. |
It won't be long before some young whippersnapper startup comes along and kicks Verizon right onto their bloated corporate ass. Hard to fathom I know, but it happens all the time.