Originally Posted by ArcSoft_Jason
Unsupported functionality is unsupported for a reason. We never claimed it would work. (In fact, we said the exact opposite: That it will crash. Don't do it.) We can't stop people from reverse-engineering it and/or doing it anyway. You're entitled to your opinion, but it doesn't seem like a fair critisism to me when we offer an alternative that does work (as far as I can tell so far.)
I would call clicking on the mce player pretty normal functionality that should not cause a crash, we discussed this once before but as i mentioned with auto refresh on, and simply clicking on the mce tmt player to launch it with a mouse will even cause it to crash, or assigning a hotkey to launch it on my mce remote.. Reverse engineering is not whats being done, people just dont always use it exactly like arcosft wants and launching a player a certain way should not cause it to crash (IMO), especially something as archaic as a simple double click or a hot key to launch the player (i dont consider any of that reverse engineering). I would gladly use your other player if you would easily allow me to use my mce remote with it....unfortunately this is not the case.
And if i am not mistaken didnt this particular way mce tmt player needs to be launched just change in the last while, it was not always like this and people were not always complaining and having issues.
Their are people who are trying to launch it the way arcosft wants and still cant get it working, the links I posted discuss that.
But its arcsoft choice I guess.... Me the customer and support seem to have a different view on this.Edited by Murilo - 9/17/12 at 5:29am