or Connect
AVS › AVS Forum › Video Components › Home Theater Computers › TotalMedia Theatre 5
New Posts  All Forums:Forum Nav:

TotalMedia Theatre 5 - Page 114

post #3391 of 3674
Quote:
Originally Posted by Mopar_Mudder View Post

Quote:
Originally Posted by ArcSoft_Jason View Post

The actual bit of content is not copy/paste because it includes a timeframe. Point taken on the phrasing.
That's an unrealistic expectation for Blu-ray on the PC (unless you're willing to invest in AnyDVD.) Blu-rays haven't stopped selling and we haven't had to close up shop yet. biggrin.gif And there are even a few rare cases where AnyDVD or a hardware player aren't perfect/instant though there's no denying they are much much more bulletproof than barebones PC playback through a commercial player.

I think we all need to get our pitch forks and torches and go on a witch hunt for all this copy protection crap we have to deal with biggrin.gif

Either way I still love TMT and wouldn't be with out it. I even get to use TMT5 now that Media Browser has it launching correctly I have no issues.

Hey I'm still trying to get media browser and Tmt 5 to play nice together with the newest version for both.

What versions are you using for both Tmt and MB?
post #3392 of 3674
Quote:
Originally Posted by applesandrice View Post

There were a number of things which I found unsatisfactory about that response. First, the response is poorly worded and difficult to understand. Second, the message appeared to be a generic dismissal of the issue, especially since it didn't specifically address the problem. Third, there wasn't a clear time frame given as to when a patch might be delivered. "Several weeks" is an entirely subjective response. Is that three weeks? Five? Ten?

Thanks for clarifying. (The answer to the last bit is that it could be 3 or 5 or 10 weeks because it's unclear prior to the point where everything is done and passed QA when it will be done and passed QA. So there is no defined date and that's why I recommend CS not give out any timeframe at all because there is no satisfactory answer from the customer's perspective. The only accurate answer is "when it's done" which is also unsatisfactory. But CS doesn't always listen to my advice as you can see. smile.gif )

There isn't much we can do about ESL for now so the wording is going to be imperfect but I think I might be able to get some traction on improving the messaging. Maybe something like...
Quote:
ArcSoft QA [HAS/HAS NOT] confirmed there is a problem with [DISC X].

[OPTION]Engineering [HAS/HAS NOT] resolved the issue at this time.

A. We expect a fix will be included in the next release.
B. Please try the attached hotfix.
C. We're working on [VERIFYING/FIXING] the problem, but have no further information at this time.

I'm not sure you'd find that script much more satisfying, but if you did it's likely possible.
Quote:
This is hardly the first time that Fox has released a disc which has caused TMT to choke. Why is it that they continue to catch Arcsoft so ill-prepared? How is it that PowerDVD suffered the same issue with this title, but was able to correct the problem so quickly?

PDVD (apparently) has a level of retail sales that supports a level of resource dedication to make that type of process financially viable. TMT (while being among ArcSoft's top retail products) does not have sales that make such support financially viable. So the resources are shared which means that only a certain amount of time can be dedicated and not always at a moment's notice. So that's, at times, an advantage of PDVD (but do note they've had numbers of problems that weren't so quickly solved so this is a something of a cherry-picked example.)
Quote:
After purchasing a Blu-ray drive for my HTPC, a copy of TMT5, and all of the various Blu-ray titles, why should I need to purchase yet another product (AnyDVD) in order to make all the others work?

You shouldn't need to, but the reality of how Blu-ray interacts with PCs is that you often do. The powers that be for Blu-ray could likely eliminate 99.5% of this if they chose to (supported by the fact that AnyDVD eliminates 99.5% of the problems.) To this point, they've chosen otherwise.
post #3393 of 3674
Quote:
Originally Posted by ArcSoft_Jason View Post

Thanks for clarifying. (The answer to the last bit is that it could be 3 or 5 or 10 weeks because it's unclear prior to the point where everything is done and passed QA when it will be done and passed QA. So there is no defined date and that's why I recommend CS not give out any timeframe at all because there is no satisfactory answer from the customer's perspective. The only accurate answer is "when it's done" which is also unsatisfactory. But CS doesn't always listen to my advice as you can see. smile.gif )
There isn't much we can do about ESL for now so the wording is going to be imperfect but I think I might be able to get some traction on improving the messaging. Maybe something like...
I'm not sure you'd find that script much more satisfying, but if you did it's likely possible.
PDVD (apparently) has a level of retail sales that supports a level of resource dedication to make that type of process financially viable. TMT (while being among ArcSoft's top retail products) does not have sales that make such support financially viable. So the resources are shared which means that only a certain amount of time can be dedicated and not always at a moment's notice. So that's, at times, an advantage of PDVD (but do note they've had numbers of problems that weren't so quickly solved so this is a something of a cherry-picked example.)
You shouldn't need to, but the reality of how Blu-ray interacts with PCs is that you often do. The powers that be for Blu-ray could likely eliminate 99.5% of this if they chose to (supported by the fact that AnyDVD eliminates 99.5% of the problems.) To this point, they've chosen otherwise.

Appreciate your efforts, but I am REALLY tiring of hearing basically how TMT is not "worth" supporting on a reasonable time scale because of some revenue insignificance.

Then don't sell it.
post #3394 of 3674
Quote:
Originally Posted by ArcSoft_Jason View Post

Thanks for clarifying. (The answer to the last bit is that it could be 3 or 5 or 10 weeks because it's unclear prior to the point where everything is done and passed QA when it will be done and passed QA. So there is no defined date and that's why I recommend CS not give out any timeframe at all because there is no satisfactory answer from the customer's perspective. The only accurate answer is "when it's done" which is also unsatisfactory. But CS doesn't always listen to my advice as you can see. smile.gif )
There isn't much we can do about ESL for now so the wording is going to be imperfect but I think I might be able to get some traction on improving the messaging. Maybe something like...
I'm not sure you'd find that script much more satisfying, but if you did it's likely possible.
PDVD (apparently) has a level of retail sales that supports a level of resource dedication to make that type of process financially viable. TMT (while being among ArcSoft's top retail products) does not have sales that make such support financially viable. So the resources are shared which means that only a certain amount of time can be dedicated and not always at a moment's notice. So that's, at times, an advantage of PDVD (but do note they've had numbers of problems that weren't so quickly solved so this is a something of a cherry-picked example.)
You shouldn't need to, but the reality of how Blu-ray interacts with PCs is that you often do. The powers that be for Blu-ray could likely eliminate 99.5% of this if they chose to (supported by the fact that AnyDVD eliminates 99.5% of the problems.) To this point, they've chosen otherwise.



Thanks for the clarification. And, yes -- that script you suggested is a vast improvement, as it allows the CSR to address the specifics of a given situation. And, while I'm not crazy about the indefinite waiting period aspect, I appreciate the honesty.

Having owned and used PowerDVD before, I do prefer TMT, particularly for the continued support of HD DVD. I look forward to hearing that this issue has been fixed.
post #3395 of 3674
Cool.

I checked on Prometheus for you.

The issue is verified by QA.

It's not fixed in the build going through QA right now and it's unlikely to be a showstopper there.

It's not fixed in the latest internal build I checked either so there's no potential argument to restart QA ASAP with an updated build.

Best guess given the info available, not in the next release. Assuming my guess ends up being correct, I'll see if there's a hotfix opportunity rather than waiting for another full round.
post #3396 of 3674
Thanks for being an advocate for us on this issue, Jason!
post #3397 of 3674
Quote:
Originally Posted by thrang View Post

Appreciate your efforts, but I am REALLY tiring of hearing basically how TMT is not "worth" supporting on a reasonable time scale because of some revenue insignificance.
Then don't sell it.

You are reading his post wrong. He is saying they do not make enough profit on the sales of TMT to warrant hiring a bunch of people to work on the security changes the studios blindside them with. If they hire enough people to fix it in one day (for example), they will go out of business due to the costs involved.
post #3398 of 3674
Quote:
Originally Posted by cybrsage View Post

You are reading his post wrong. He is saying they do not make enough profit on the sales of TMT to warrant hiring a bunch of people to work on the security changes the studios blindside them with. If they hire enough people to fix it in one day (for example), they will go out of business due to the costs involved.

They could always triple the price of the product. I'm sure that'd go over well, right? smile.gif I'd argue that the anger over this kind of nonsense is misplaced anyway. ArcSoft created a player that works perfectly fine....right up until the studios change something fundamental in their protection that causes problems. Software players are hardly unique in this situation. You'd LOVE hardware players that take 6-8 weeks to address problems like this through firmware updates. Yet that's the reality.
post #3399 of 3674
Quote:
Originally Posted by cybrsage View Post

You are reading his post wrong. He is saying they do not make enough profit on the sales of TMT to warrant hiring a bunch of people to work on the security changes the studios blindside them with. If they hire enough people to fix it in one day (for example), they will go out of business due to the costs involved.

Ha. Yeah, that's the sort of hyperbolic end result of a decision so awful no reasonable manager would ever make it. tongue.gif So my point is a bit more nuanced about shared resources and scheduling and meeting promised deadlines and cost/benefit analysis based on revenue generation. And even about imperfect human decisionmaking with complex and competing opportunities. (Like, I think ArcSoft gives up on some stuff too soon, always chasing the next big thing instead of concentrating on getting something from "good enough" to "great". And I argue about that kind of thing when the opportunity presents. But when somebody points at $$$ vs $ and wants to invest resources in the former it's kind of hard to argue.)
post #3400 of 3674
Quote:
Originally Posted by ArcSoft_Jason View Post

Ha. Yeah, that's the sort of hyperbolic end result of a decision so awful no reasonable manager would ever make it. tongue.gif So my point is a bit more nuanced about shared resources and scheduling and meeting promised deadlines and cost/benefit analysis based on revenue generation. And even about imperfect human decisionmaking with complex and competing opportunities. (Like, I think ArcSoft gives up on some stuff too soon, always chasing the next big thing instead of concentrating on getting something from "good enough" to "great". And I argue about that kind of thing when the opportunity presents. But when somebody points at $$$ vs $ and wants to invest resources in the former it's kind of hard to argue.)

The other problem is that people don't seem to get what "SMALL" business means. To a lot of people, every software company has the resources of a google or microsoft. You're selling a product, so you MUST be raking in the bucks. LOL! Managing limited resources that are shared across products provides a unique set of challenges. The idea that there's ever going to be a perfect balance between balancing customer's needs in a time frame they can accept vs keeping costs down is laughable at best. Some companies are better at it than others. Some have more resources than others. It's just the nature of business.
post #3401 of 3674
For those suffering from the Prometheus bonus disc playback problem, just an FYI that I posted a hotfix over on our forum today.
post #3402 of 3674
Quote:
Originally Posted by ArcSoft_Jason View Post

For those suffering from the Prometheus bonus disc playback problem, just an FYI that I posted a hotfix over on our forum today.


Excellent! Can't wait to try it out. Thanks for your attention to this, Jason!
post #3403 of 3674
hi, what catalyst AMD graphics firmware version is considered the most stable for the latest upgrade of TMT 5? . thanks in advance
post #3404 of 3674
Quote:
Originally Posted by jorsan View Post

hi, what catalyst AMD graphics firmware version is considered the most stable for the latest upgrade of TMT 5? . thanks in advance
I've had good results with Cat 12.8 for the past couple of months. I just upgraded to 12.10 earlier this week, and so far it has worked OK, too.
post #3405 of 3674
Has anybody got "Invalid Security Certificate" when trying to get to the information center? My 7MC hard drive failed & I got a new one. Got everything working except Blu playback. This is the registered version or TM5, but whenever I go to the unlock trial button, I get the below. I set security in Internet Explorer 9 as low as it could go & made sure that TM5 was allowed by Windows Firewall. If anybody has a solution it would be greatly appreciated.






arcsoftinvalidsecuritycertificate.png
post #3406 of 3674
TMT 5 suck, i wasted my money. I email them and ask them if this software will play 3D over DVI cable, they told me yes so bought it. NO they fking lied, it doesnt work with 3D over DVI cable. I email their tech support and they told me "sorry but TMT 5 only support 3D over HDMI at the moment". So i email them back asking for refund attached with their tech email "told me it work over DVI cable". They won't me give me my refund and told me to use HDMI instead of DVI.


Bought Cyberlink PowerDVD, problem solved. 3D work on DVI and HDMI.
post #3407 of 3674
^^^ That's what the trial version is for, to see if it works before buying.
post #3408 of 3674
Jason: I have a problem getting hardware acceleration to work when playing a 3D Blu-Ray on my HTPC

It's equipped with an AMD A6-3500 (AMD 6530D graphics) which according to your own site as well as some other sources should be able to accelerate 3D BD over HDMI 1.4.

I'm running Windows 7x64

2D work great, and hardware acceleration states "2.0" when playing in TMT, but as soon as I switch to 3D it changes to "false"

I've tried almost everything, changing drivers, reinstalling Windows, reinstalling TMT, nothing works.

Any ideas?

Cheers!
post #3409 of 3674
Quote:
Originally Posted by charlievoviii View Post

TMT 5 suck, i wasted my money. I email them and ask them if this software will play 3D over DVI cable, they told me yes so bought it. NO they fking lied, it doesnt work with 3D over DVI cable. I email their tech support and they told me "sorry but TMT 5 only support 3D over HDMI at the moment". So i email them back asking for refund attached with their tech email "told me it work over DVI cable". They won't me give me my refund and told me to use HDMI instead of DVI.

PM me your info and the ticket ID#. I'll look into it. No promises, because I don't know the whole story, but that doesn't sound right to me on the surface.
post #3410 of 3674
Quote:
Originally Posted by e2zippo1 View Post

Jason: I have a problem getting hardware acceleration to work when playing a 3D Blu-Ray on my HTPC
It's equipped with an AMD A6-3500 (AMD 6530D graphics) which according to your own site as well as some other sources should be able to accelerate 3D BD over HDMI 1.4.
I'm running Windows 7x64
2D work great, and hardware acceleration states "2.0" when playing in TMT, but as soon as I switch to 3D it changes to "false"
I've tried almost everything, changing drivers, reinstalling Windows, reinstalling TMT, nothing works.
Any ideas?
Cheers!

I've seen discrete 6xxx series cards that have old firmware that doesn't support MVC decoding from vendors who didn't offer firmware upgrades. I'd be very surprised if that was true of an AMD branded solution but it wouldn't hurt to check. I also don't know the APU stuff all that well compared to the discrete cards but I think they support Blu-ray 3D when connected to an appropriate display via HDMI.

You can isolate a TMT problem by giving a trial version of PDVD a spin. If PDVD fails too, it's pretty likely a card issue. If PDVD does 3D fine, it's pretty likely a TMT problem.
post #3411 of 3674
I recently had to replace my old TV, bought a Panasonic Viera 65" GT50, 3DTV. 3D Blurays work great, no problems playing from an attached Sony BD/3D player at 1080p24. Also no problems playing 1080p 3D MKV's with SBS or OU 3D from the HTPC. These play fine in MPC-HC, Zoomplayer (both with MadVR/Lav Filters) and also in TMT5. However! When I try to play actual BD/3D disks or ISO's extracted from those disks on the HTPC, TMT5 plays them fine, 3D is detected, image is great, but... the video is shrunk about 1" to 1.5" on all 4 sides. IOW... the full 3DTV screen is not being used. I can find no setting anywhere to fix this.

I've discovered the same thing happens if I go into the Catalyst Control Panel for my HD6450 graphics card, which is usually set to 1080p 60. When I change it to 1080p 24 the screen shrinks. If I go in to the HD custom resolutions section and bring up the size adjustment screen, that does fill the whole screen. I feel I'm missing some small setting somewhere that will allow 1080p 24 to fill the screen.
post #3412 of 3674
In Catalyst, you have to manually change the overscan for every refresh rate you're going to be using. So adjust the overscan, change refresh rate, adjust overscan, change refresh rate, adjust overscan, etc. It's really obnoxious.
post #3413 of 3674
Quote:
Originally Posted by lockdown571 View Post

In Catalyst, you have to manually change the overscan for every refresh rate you're going to be using. So adjust the overscan, change refresh rate, adjust overscan, change refresh rate, adjust overscan, etc. It's really obnoxious.

Omigod! Thank you so much! See, I knew it was probably something simple! Yes, really obnoxious, but at least it works! biggrin.gif
post #3414 of 3674
Quote:
Originally Posted by Pagali View Post

Omigod! Thank you so much! See, I knew it was probably something simple! Yes, really obnoxious, but at least it works! biggrin.gif

No problem. This problem comes up all the time. Catalyst is really user unfriendly, and it drives me nuts. I wish AMD would address this one day.
post #3415 of 3674
I have a problem with TMT 5. I use it combined with ReClock. When I play a movie with DTS-HD Master Audio soundtrack, ReClock shows it's only receiving 16-bit/48kHz audio, instead of the full 24-bit DTS-HD track. Why is that?

Isn't TMT able to decode DTS-HD MA to PCM and output it in full resolution?

Thanks. Seems strange because MPC-HC and VLC are able to do this, for example.
post #3416 of 3674
I currently have 5.3.1.146 installed but refuse to let the updater update to the latest 2012-10-22 patch. Is there somewhere (preferably direct from Arcsoft) I can download 5.3.1.146 so that I can save for the future, if needed?

EDIT: Never mind...it turns out I did indeed save the totalmediatheatre_5.2.1.119_5.3.1.146_update_all.exe file after all.
Edited by DigitalAV - 12/31/12 at 10:51am
post #3417 of 3674
So did anyone ever find solution to the WMC crashing problem upon closing TMT5 and returning to media browser with auto refresh rate switching enabled?
Edited by khalid7412002 - 1/3/13 at 6:41pm
post #3418 of 3674
Quote:
Originally Posted by khalid7412002 View Post

So did anyone ever find solution to the WMC crashing problem upon closing TMT5 and returning to media browser with auto refresh rate switching enabled?

I turned off the auto refresh by default and the play everything in 3d, namely because, anything playing at 23.979 (or what ever the exact frame rate is), my TV would think it's 3D (believe this was fixed in the latest version of TMT 5) so I would turn on the play all 3D in 3D and refresh modes only when I was about to watch 3d via the settings, but I was still having periodic crashes even then.

I was never a fan of media browser, and gave My movies a try, I'm still in the process of fine tuning everything, but after getting over the learning curb, I much prefer mymovies, so I switched, no more media browser, and no more crashes.

Problem solved.
post #3419 of 3674
Quote:
Originally Posted by dbailey75 View Post

I turned off the auto refresh by default and the play everything in 3d, namely because, anything playing at 23.979 (or what ever the exact frame rate is), my TV would think it's 3D (believe this was fixed in the latest version of TMT 5) so I would turn on the play all 3D in 3D and refresh modes only when I was about to watch 3d via the settings, but I was still having periodic crashes even then.
I was never a fan of media browser, and gave My movies a try, I'm still in the process of fine tuning everything, but after getting over the learning curb, I much prefer mymovies, so I switched, no more media browser, and no more crashes.
Problem solved.

Aside from having the crashes, everything plays for me from media browser, 3D and 2D blu-ray ISO rips. It bitstreams HD audio, no dropped frames, mounts automatically, subtitles work perfect. Only issue is 24p causes it to crash. I could disable that feature and use 60hz for everything and everything would work 100% but I would really like to play it in its native format.

I tried to get mymovies set up, but found it difficult to get ISO rips setup and I did not like the aspect of paying for each individual feature that I wanted, like cover view, screen rate switching and so on.

I might however give it another try and see if can get proper 24p playback in a decent UI, like cover view.
post #3420 of 3674
Why does this player crash so much?

I have had to do repair or re-install it more times than I can count.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Home Theater Computers
AVS › AVS Forum › Video Components › Home Theater Computers › TotalMedia Theatre 5