Thought I'd cross post this here since some of the ArcSoft guys seems to monitor this thread:
Here is what Arcsoft originally wrote back to me concerning my problem with no TrueHD audio after getting a Cinavia error:
Thank you for contacting ArcSoft. It's Josie to help.
Regarding your concern, we presume the case might relate to the sound card performance. We recommend you to have a try to reinstall/update your sound card driver to see if it can work. Please confirm that your sound card driver is installed completely. Your cooperation and patience would be very much appreciated.
We hope this information helps. Please feel free to contact us if you have any other questions.
Wish you a nice day!
I knew it was not a driver issue, but reinstalled my audio drivers just in case. No love of course.
So I sent them this back:
Its not a problem with my drivers or the sound card. As a test, I restored my PC to a date prior to when the Cinavia error occurred. (Full metal restore using WHS2011 backup) Everything plays fine (I did a test on Brave which has TrueHD and had worked before). When I played MIB 3 again, the Cinavia error comes up and I have no more TrueHD on ANY disc.
So I went back and restored again to pre-Cinavia error backup. This time, I uninstalled TMT184.108.40.206 (tested Brave again and TrueHD worked), and reinstalled TMT220.127.116.11, then upgraded to 18.104.22.168. I played Brave again, and once again NO TrueHD audio! It seems that 172 has installed Cinavia somewhere in my system that does not get uninstalled when removing TMT22.214.171.124. I tried deleting everything that that even looked remotely attached to ArcSoft in both files and registry. I assume there is probably some DLL or something remaining and causing this error. So please send me instruction on how to remove EVERYTHING that 172 has done to my system. The FAQ on your site is not thorough enough.
Seems that once TMT126.96.36.199 installs Cinavia on your system its staying there and there is no hope to get it out short of a complete rebuild from scratch. I'm pretty pissed. I get that ArcSoft had no choice but to include Cinavia in the newest version of TMT5. That's fine, but it is complete ******** for them to install something like that that doesn't uninstall once you remove TMT5. They have effectively destroyed my system and now I have to rebuild and lose any of my protected recordings. Gee thanks guys!
Looks like TMT5 will be the last thing I ever buy from them.