Originally Posted by AnthonyB
Jason, why was version 6 released right before the Chinese New Year when a good portion of your support staff would be out of the office and the bugs still are so bad that most people with modern computers have had to un-install it?
It was released because it passed QA and "end of year" was a good general purpose target in a vaccuum. Their was no anticipation that the amount of support required would have an urgency that would be problematic. We didn't do any direct marketing. They just posted the banner on our site and we MissingRemote early access to a build which, after allowing for their time to write an article only ended up preceding availability by a day. It was a very "quiet" launch. It seems like a lot of users found it right away because it was our daily forum crowd that found it and thus were commenting about it en masse.
Not making a good name for the company.
The fact that your software department didn't test this on a computer with an ssd is mildly appalling.
SSDs are cheap now, if you need me to send one for you and your team, let me know. . . .
Two months is even more appalling to wait for a fix.
You're entitled to that opinion. Personally, I think the boot issue is a minor annoyance and it wouldn't surprise me if we'd have passed it if we had known about it. (<---Highly speculative, and not a claim that it would have been the correct choice.) The MCE crash is pretty bad, and we deserve whatever flack we get for it.