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Help! Screen issues with Sony KDL52W5150

post #1 of 5
Thread Starter 
We purchased a new bravia kdl52w5150 on Feb 2, 2010 and on Sunday while we were sitting down to eat dinner, we turned the tv off. Turned it on 20-30 minutes later and there was/is a nice red/blue/green line going down the left side of our screen along with what looks like a crack. Nobody was near the tv, nobody has touched the tv, and it is placed on a tv rather than mounted.

I've done some research and have found a few others that have had this issues as well. I've contacted Sony and did some troubleshooting (nothing helped) and they sent me to an authorized tech to schedule a service call.

Can anybody shed any light on what might have happened? Has anyone had this issue? Also note: there is NO physical damage to the tv. I hoping that it won't take me forever to get this issue resolved, but by the complaints that I see, I'm gonna have along road ahead of me.

Any ideas?
post #2 of 5
Quote:
Originally Posted by GooseNix01 View Post

....there was/is a nice red/blue/green line going down the left side of our screen along with what looks like a crack.
Any ideas?

picture speaks a thousand words...

Boky
post #3 of 5
Thread Starter 


Well, how bad do you think it is?
post #4 of 5
Thread Starter 
I should also say that "crack" that you see, is on the inside of the screen. The screen glass is smooth as the day we got it.
post #5 of 5
It wasn't really clear from your initial post, but now with the photo... the screen suffered damage beyond repair, it has cracked for whatever reason, and this is very unusual. I can only speculate why... maybe it was slightly damaged during transport, maybe it is over tightened in its frame and/or that frame is over tightened to the TV frame...the TV was moved around and the panel was flexed... you will need new LCD panel unfortunately - this pretty much means you'll be better of getting the new TV because LCD panels bought as spares cost MORE than the whole, brand new TV.

Boky
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