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Cox Cable - whole Home DVR Cisco - Page 6

post #151 of 879
Quote:
Originally Posted by eci View Post

I'm talking about the GUIDE. Pull up the guide, change it to grid view, then press down repeatedly. BTW the 8240 is a POS.

For your viewing pleasure! View the AMAZING Cox Trio at work!!!

http://www.youtube.com/watch?v=bPSU7GEPxRI

My son is sleeping in our bedroom, I'll do the same with the 8300HD later - it works flawless. No delay.

Never had a 8300HD so I cant speak to that. For the past 6 years Ive had a 8240 HDC on Cox that sported the same IPG from over a decade ago. It worked fine but was very limited. They recently upgraded the 8240 to Passport and it got slow and was prone to lockups if you changed the channel too fast, so from my perspective, the new Trio guide is head and shoulders better than the Passport guide.

Your experience may vary..
post #152 of 879
Quote:
Originally Posted by gulf979cb View Post

HMMMMM
Woke up this morning and found both boxes not in the "ON" position.
This is usually indicative of a system upgrade??
Also all the guide data was completely wrong.
Had to do a hard reboot of box...
Now all is OK.

If indeed it was an upgrade that was pushed through last night i don't see any improvements at all.
Still a sluggish POS that it has always been.
Still no Native Pass-through option...

I am interested to see if an upgrade was pushed and what it contained...

Mine were off this morning also.. dont think there was any update pushed though.

On Dec 27th, mine had SW_REV: 1.6.4.25012 .. It's still showing that same version today.
post #153 of 879
Thread Starter 
The best news out of all of this (for me) was when Cox wanted $60 for an install fee AND then one of their reps almost signed me up for a bundle that would have locked me into a 2 year 'agreement' without telling me (certainly could have been an honest mistake).

Those 2 items plus the monthly cost made it a whole lot easier to switch to DirecTV. For a long time, I didn't want to be the jerk with the satellite dish trashing up the neighborhood, but I looked around and found a spot between the chimney and the peak of the roof. It is actually hard to see the dish even on my 1 story house.

Anyway, the HR24-500 DVR has a 500GB drive (eSata is accessible but I haven't needed it), is much faster than my old Motorola 3416 in every function. It feels like a pentium 3 vs a quad core... they have the same or more channels than I used to have, I haven't had a weather related issue (even through our big snow storm), and it is going to still be ~30% cheaper once all of the discounts expire. It is $25 a month now and will be $65 after 2 years. Pay attention to what they are actually saying in their commercials, they have lots of neat features...

I have more good things to say but I don't want to get too OT. But, I hope maybe this info will be helpful for someone...
post #154 of 879
Quote:
Originally Posted by crazed_z06 View Post
Never had a 8300HD so I cant speak to that. For the past 6 years Ive had a 8240 HDC on Cox that sported the same IPG from over a decade ago. It worked fine but was very limited. They recently upgraded the 8240 to Passport and it got slow and was prone to lockups if you changed the channel too fast, so from my perspective, the new Trio guide is head and shoulders better than the Passport guide.

Your experience may vary..
My 8240HDC running Passport runs faster than with SARA, and has had no lockups.
post #155 of 879
Just got this email the other day..
Quote:
Originally Posted by Cox View Post

Dear xxxxx
You were among the first customers to subscribe to the Cox Advanced TV service with the Plus Package. In an effort to better serve the needs of our valued customers, we would like to understand your perceptions about the Cox Advanced TV service with the Plus Package as well as obtain feedback about the features and functionality of the service.
Please take a moment (about 15 minutes) to complete our online survey. Your objective feedback is important as it will help us identify improvements to the Cox Advanced TV service with the Plus Package as well as provide insight about the features that are most appealing to customers.

Anyone else get one?

There was one question that asked what's the one thing that you'd improve and I said the guide and tuning needs to be faster.
post #156 of 879
Quote:
Originally Posted by crazed_z06 View Post

Just got this email the other day..

Anyone else get one?

There was one question that asked what's the one thing that you'd improve and I said the guide and tuning needs to be faster.

Do you have a link to the survey? or was it an account/market specific URL?
post #157 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post

Do you have a link to the survey? or was it an account/market specific URL?

This was the link that was in the email..
https://www.coxdigitaltownhall.com/R...qA&m=600000273
post #158 of 879
Quote:
Originally Posted by crazed_z06 View Post
This was the link that was in the email..
https://www.coxdigitaltownhall.com/R...qA&m=600000273
https://www.coxdigitaltownhall.com/
It does not recognize my cox email address, it must be set-up for Trio Customers only and other specifically targeted surveys.
post #159 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post

https://www.coxdigitaltownhall.com/
It does not recognize my cox email address, it must be set-up for Trio Customers only and other specifically targeted surveys.

Once crazed_z06 responded to the survey, his link will no longer access the survey. I left an email at the "digital town hall" email address given.
post #160 of 879
I keep seeing people say this saves them money? I was told that it adds 5 dollars onto the bill and you still have to pay 7.25 per client. Is that correct?
post #161 of 879
Quote:
Originally Posted by bake7907 View Post

I keep seeing people say this saves them money? I was told that it adds 5 dollars onto the bill and you still have to pay 7.25 per client. Is that correct?

Saves money versus having a second or third DVR in the other rooms and having to pay the $10/month DVR service fee on each one in addition to the $7.25 equipment rental fee on each one.
post #162 of 879
Quote:
Originally Posted by bake7907 View Post

I keep seeing people say this saves them money? I was told that it adds 5 dollars onto the bill and you still have to pay 7.25 per client. Is that correct?

Yes, but they charge $10-11 per DVR on top of the normal 7.25 box rental.

So it adds $5 to your bill, which means you essentially get another DVR for $5-6. If you have a house with like 3-4 DVRs, youd actually end up saving a good amount off of your bill. I dont know anyone like that, but Im sure there are so serious TV types out there who have setups like that.
post #163 of 879
Hi all...

OK... i have been using my new WHDVR service with the Cisco boxes now for a while now,... and it is just absolutely horrible.
I call and complain to Cox every week now.... for which they send out a tech to "check things"... so with .. let me count... 9 truck roll outs for my "problems".. still nothing has changed.... and every tech that gets sent out to the house says the same thing... yup.. we know the boxes are terrible and still no word on when firm/software upgrades will be available.

Now this week they have marked out my yard for a complete Cable replacement... from the box across the street .... under the road..... under the sidewalk... to my house.... LOL.... yup, more money Cox is spending to try and "help" my problem.... This company just doesn't get it??
Oh and yes... after my new line is installed they will send out another tech to double check line levels to make sure it is now not "TOO GOOD"... HAAA!

With all this money being spent on truck service calls and line replacements... it makes you wonder??? Just what the hell is going on at COX cable???

Oh and by the way..... NO truTV HD for me either... and i just did a hard reboot of the box.... hmm.... perhaps i should have them roll another truck out to my house tomorrow.....
Or perhaps i'll wait until Sunday evening so they can pay their guys double time.. LOL....
post #164 of 879
Quote:
Originally Posted by gulf979cb View Post

Hi all...

OK... i have been using my new WHDVR service with the Cisco boxes now for a while now,... and it is just absolutely horrible.
I call and complain to Cox every week now.... for which they send out a tech to "check things"... so with .. let me count... 9 truck roll outs for my "problems".. still nothing has changed.... and every tech that gets sent out to the house says the same thing... yup.. we know the boxes are terrible and still no word on when firm/software upgrades will be available.

Now this week they have marked out my yard for a complete Cable replacement... from the box across the street .... under the road..... under the sidewalk... to my house.... LOL.... yup, more money Cox is spending to try and "help" my problem.... This company just doesn't get it??
Oh and yes... after my new line is installed they will send out another tech to double check line levels to make sure it is now not "TOO GOOD"... HAAA!

With all this money being spent on truck service calls and line replacements... it makes you wonder??? Just what the hell is going on at COX cable???

Oh and by the way..... NO truTV HD for me either... and i just did a hard reboot of the box.... hmm.... perhaps i should have them roll another truck out to my house tomorrow.....
Or perhaps i'll wait until Sunday evening so they can pay their guys double time.. LOL....

What's wrong with it? If the guide is slow, no amount of changing wiring out is going to help. That's just how it is for now. I would expect the techs to know that. I havent had any issues as far as the signal/picture is concerned. We did get all new wiring installed in my condo complex a couple years ago though. We're also getting TruTV HD right now in San Diego. If you're not getting it, I doubt it's anything to do with the box. Are they even offering it in your area?
post #165 of 879
Quote:
Originally Posted by crazed_z06 View Post

What's wrong with it? If the guide is slow, no amount of changing wiring out is going to help. That's just how it is for now. I would expect the techs to know that. I haven't had any issues as far as the signal/picture is concerned. We did get all new wiring installed in my condo complex a couple years ago though. We're also getting TruTV HD right now in San Diego. If you're not getting it, I doubt it's anything to do with the box. Are they even offering it in your area?


As far as what's wrong with it?? I'll let you scroll back to all my posts on here and see for yourself.

Yes the guide is slow... and i agree 100% with you that no amount of wiring changes are going to solve that problem..... but at this point .. let Cox spend it's money and time chasing their tail.... and yes you would think that the Techs would know this information. ???????

Just think of the money Cox could be saving themselves if all they did was a software/firmware upgrade to the box to end all the complaining with these new Cisco boxes.....

And yes TRU-TV HD is offered in my area... and it is listed on my guide... but no reception... I actually know of another Cox customer 3 streets down from me who is having Cox roll a truck to his house today to troubleshoot the problem with non reception of the Tru-Tv HD channel ...
It March Madness and people want their Basketball.....
If Cox is offering it (which they are for the playoff's) then they should make sure it works....

HMMM... perhaps they will rewire his house??? lol....
post #166 of 879
Yea, I hear you. Im not too confident that they can fix the slowness with a simple software patch or firmware upgrade. I mean, when they were testing it themselves, they had to have noticed how slow it was.. if they could have done better in the first place, I dont see why they wouldnt have. They might have to go back to the drawing board and write some all new code or something like that.. could take awhile.
post #167 of 879
Quote:
Originally Posted by crazed_z06 View Post
Yea, I hear you. Im not too confident that they can fix the slowness with a simple software patch or firmware upgrade. I mean, when they were testing it themselves, they had to have noticed how slow it was.. if they could have done better in the first place, I dont see why they wouldnt have. They might have to go back to the drawing board and write some all new code or something like that.. could take awhile.
What is really bothering me a lot more than the slow menus is the flawed search feature.

One great feature of the Cisco box is the ability to search by title or keyword, which makes it so much easier to schedule recordings. The results can be filtered to show just HD or First Run, etc.

But the damn thing does not work accurately so many times. It is really upsetting me.

I will search by title or keyword and the results list will say no results, yet I know damn well the show is in the TV Guide listings. I then must manually tell the TV Guide to go to the specific date, and then pinpoint the channel and time manually, and there is what I want to record, and what should have come up in the search result.

If Cox cannot make the search feature work accurately 100% of the time, this will be a total fail. I really hope they fix this when they release the new software update.
post #168 of 879
Quote:
Originally Posted by midas89 View Post


What is really bothering me a lot more than the slow menus is the flawed search feature.

One great feature of the Cisco box is the ability to search by title or keyword, which makes it so much easier to schedule recordings. The results can be filtered to show just HD or First Run, etc.

But the damn thing does not work accurately so many times. It is really upsetting me.

I will search by title or keyword and the results list will say no results, yet I know damn well the show is in the TV Guide listings. I then must manually tell the TV Guide to go to the specific date, and then pinpoint the channel and time manually, and there is what I want to record, and what should have come up in the search result.

If Cox cannot make the search feature work accurately 100% of the time, this will be a total fail. I really hope they fix this when they release the new software update.

The search feature works well with CenthryLinks Prism.
post #169 of 879
Quote:
Originally Posted by mark613 View Post

The search feature works well with CenthryLinks Prism.

Some of the searching works perfectly. But many times for me, it has failed badly.

And on another note: Infrequently, if Cox sends through an EAS message while you are watching a recorded program, that program stops playing. When the EAS is over, you are not returned to where you left off. And in fact, the box doesn't remember where you left off when you go back in to play what you were watching. You have to fast-forward to where you left off.

Also, if the EAS comes up while the box is recording a scheduled recording, my recordings get messed up...and completely stop.
post #170 of 879
I'm done. Cox is coming out to replace the Host and Client with a standard DVR. I'll move my Sony DVRs back to the Family and MBR where the host and client are. Cox is refunding all fees.

I was speaking to the manager of Tulsa sales who said he turned his back in after 3 weeks. I don't think there is a firmware or software update on the horizon. The NDS software is too flawed. Cox will probably have to write off their investment.

My opinion is the software is the main problem but I don't have confidence in the hardware as well. The scaler in the Cisco boxes is horrible and the picture is far inferior to my Sonys. Cox has never been able to work out the problems with the channels above 860Mhz.

I still am very dissappointed I will not be able to get the additional HDs above 860Mhz. In disussing this with the manager, I asked why I could not get the HD versions of channels for which I subscribe. He mistakenly said "No, Cox does not charge for HD, you will get all HD versions of channels you subscribe to". I pointed out how this was false and he changed to "With the Plus Package, you subscribe to the guide and the additional channels are free".

Convoluted double speak...

I think, ultimately, Cox will have to move the channels below 860Mhz as they will not have reliable equipment.
post #171 of 879
Quote:
Originally Posted by midas89 View Post

Patience.

I know for a fact that Cox is 100% aware of every issue posted here, and that they are working on software updates that will correct the issues.

Of course it would have been better if they got all the bugs out of the system before release. But it did not happen that way, of course. We early adopters are the ultimate testers.

The Cisco DVR has great potential...and when the new software updates are created, tested, and released, I am confident the DVR will work so much better.

Every DVR released in the past, whether it was the ReplayTV, Moxi, TiVo, etc., has exhibited problems when first released. If you doubt me, check the AVS forum that deals with the Moxi. And all of them have received numerous software updates to fix issues.

There are great people at Cox who have responded wonderfully to the Cisco DVR issues, I promise.

They know. They agree. They want it to work as it should. They are working on it.

I am going to be patient.




Any further information on when these "updates" are coming out??? From reading the other posts here... it seems people are running out of patience... and returning their WHDVR's and stepping back to the Moto boxes.....
Is Cox paying attention to anything being said here??

Get these things fixed ASAP.
But I'm sure Cox doesn't care because all these people are doing, are switching back to Moto boxes and still staying with Cox... it's a win-win for Cox...
post #172 of 879
Any Cox techs on here know when the new Cisco DVR will work with Cox's new Mobile Connect App? When I log in and select TV/DVR I get an error message that says "Your account does not include a Digital Set-Top Box subscription..."
post #173 of 879
Quote:
Originally Posted by OKCrew View Post

I'm done. Cox is coming out to replace the Host and Client with a standard DVR. I'll move my Sony DVRs back to the Family and MBR where the host and client are. Cox is refunding all fees.

I was speaking to the manager of Tulsa sales who said he turned his back in after 3 weeks. I don't think there is a firmware or software update on the horizon. The NDS software is too flawed. Cox will probably have to write off their investment.

My opinion is the software is the main problem but I don't have confidence in the hardware as well. The scaler in the Cisco boxes is horrible and the picture is far inferior to my Sonys. Cox has never been able to work out the problems with the channels above 860Mhz.

I still am very dissappointed I will not be able to get the additional HDs above 860Mhz. In disussing this with the manager, I asked why I could not get the HD versions of channels for which I subscribe. He mistakenly said "No, Cox does not charge for HD, you will get all HD versions of channels you subscribe to". I pointed out how this was false and he changed to "With the Plus Package, you subscribe to the guide and the additional channels are free".

Convoluted double speak...

I think, ultimately, Cox will have to move the channels below 860Mhz as they will not have reliable equipment.

I'm testing out the WHDVR in the Omaha market right now and it's working great so far. Didn't have OnDemand for a few days, but that got sorted out within a week. I've just seen a few minor playback glitches on the client boxes and was even able to play 2 on demand movies simultaneously over the weekend with no playback issues. Sorry to hear you were having so much trouble, but to me it seems they'll eventually get it all worked out.
post #174 of 879
Quote:
Originally Posted by midas89 View Post

Patience.

I know for a fact that Cox is 100% aware of every issue posted here, and that they are working on software updates that will correct the issues.

Of course it would have been better if they got all the bugs out of the system before release. But it did not happen that way, of course. We early adopters are the ultimate testers.

The Cisco DVR has great potential...and when the new software updates are created, tested, and released, I am confident the DVR will work so much better.

Every DVR released in the past, whether it was the ReplayTV, Moxi, TiVo, etc., has exhibited problems when first released. If you doubt me, check the AVS forum that deals with the Moxi. And all of them have received numerous software updates to fix issues.

There are great people at Cox who have responded wonderfully to the Cisco DVR issues, I promise.

They know. They agree. They want it to work as it should. They are working on it.

I am going to be patient.

Hey Midas89, I'm having a great experience with the WHDVR at our house. We just got it 2 weeks ago. We are in the Omaha market.

If the Cox techs do listen to these forums as you say, I just have one minor quibble with one of the remote functions. With the old Guide you used to be able to advance to the next days programming by simply pressing the FFW button on the remote. With the new Trio software, it now takes several button presses just to advance to the next days programming. Please return this functionality to the Trio Program Guide!
post #175 of 879
Quote:
Originally Posted by Bistroengine View Post

Hey Midas89, I'm having a great experience with the WHDVR at our house. We just got it 2 weeks ago. We are in the Omaha market.

If the Cox techs do listen to these forums as you say, I just have one minor quibble with one of the remote functions. With the old Guide you used to be able to advance to the next days programming by simply pressing the FFW button on the remote. With the new Trio software, it now takes several button presses just to advance to the next days programming. Please return this functionality to the Trio Program Guide!

I so agree with you about the issue of skipping to the following days in the Trio Guide. (I do that often when I have to locate the program I desire to record because said program won't come up with the Search By Title or Keyword feature.)

I have personally spoken to one of the top software guys who consulted on the Trio software. He is going to have me give feedback once the update is finally released. The problem is there is no set release date.

Sometime in April is the latest hope.

I am using my DVR daily, so I know all the issues. In spite of the issues and frustrations, I am able to watch and record successfully most of the time.

Unfortunately, the first software update might not include a faster way to forward, as the most important issues need to be addressed:

1. No missed recordings due to software failure

2. The search feature has to work 100% of the time. Heck, it is this search feature they are bragging about a lot.

3. The Trio Guide must be more responsive when scrolling by pages up and down, or forward in time.

4. The Trio Guide is awful when after you go forward in time, you attempt to go to the left...the thing jumps and then you have to go back right, etc. (It is just a mess.)

Cosmetically, I would love if they redesigned the grid guide. It is just too narrow when showing the TV listings, in my opinion.

And if an EAS message--such as if there is a test of the Emergency Broadcast System or a flood warning--comes up during the time both tuners are recording, it cannot be where one of the recordings stops completely. Come on!
post #176 of 879
Quote:
Originally Posted by midas89 View Post

1. No missed recordings due to software failure

2. The search feature has to work 100% of the time. Heck, it is this search feature they are bragging about a lot.

3. The Trio Guide must be more responsive when scrolling by pages up and down, or forward in time.

4. The Trio Guide is awful when after you go forward in time, you attempt to go to the left...the thing jumps and then you have to go back right, etc. (It is just a mess.)

Cosmetically, I would love if they redesigned the grid guide. It is just too narrow when showing the TV listings, in my opinion.

And if an EAS message--such as if there is a test of the Emergency Broadcast System or a flood warning--comes up during the time both tuners are recording, it cannot be where one of the recordings stops completely. Come on!

I agree these are major bugs. There are also many others. The ones that tipped me to returning my boxes also include distorted sound and picture on the channels above 860 Mhz, failed playback of recordings on client and poor scaling by the boxes.

After I put back my Sony boxes last night, even my wife said "Isn't the picture better?" I don't know about your spouse, but mine often watches the SD channel from habit because she does not see that much difference. For her to notice a difference confirms for me how poor the hardware itself is. She also said she was much happier to have "the good guide back".
post #177 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post

https://www.coxdigitaltownhall.com/
It does not recognize my cox email address, it must be set-up for Trio Customers only and other specifically targeted surveys.

To Join the Cox Digital Town Hall, click on the link and fill out the survey.
https://www.coxdigitaltownhall.com/join/
post #178 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post
To Join the Cox Digital Town Hall, click on the link and fill out the survey.
https://www.coxdigitaltownhall.com/join/
Have coffee nearby.
post #179 of 879
Holy mackrel... these Cisco WHDVR boxes are driving me NUTS!!!!!!!!! The guide is horrible...not accurate at all... plus it is slow as HELL.... really annoying...

COX needs to really get their act together and start pushing out some serious firmware/software upgrades soon; before this ends up being returned as most everybody else is doing.. with these state of the art systems.. LOL>>>
THEY ARE JUNK!!!!!

Oh by the way..... they did come over and changed the entire coax cable from the drop to the house.. which by the way is all underground.... NO HELP at all which is what i told them would happen.... but hey.. what do i know..???
So another complete waste of cox's money and time for not a single benefit....
All because their Engineers can't seem to get their act together to push out upgrades as needed for their new Cisco boxes....

WHAT A JOKE!!!!
post #180 of 879
Quote:
Originally Posted by gulf979cb View Post

Holy mackrel... these Cisco WHDVR boxes are driving me NUTS!!!!!!!!! The guide is horrible...not accurate at all... plus it is slow as HELL.... really annoying...

COX needs to really get their act together and start pushing out some serious firmware/software upgrades soon; before this ends up being returned as most everybody else is doing..

Please, please take it back. Please?
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