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Cox Cable - whole Home DVR Cisco - Page 8

post #211 of 879
ODN uses Axiom, and it hasn't been updated in awhile. In a couple of months Time Warner will deploy a new version of ODN which will add some features and fix a few bugs.
post #212 of 879
I have little problems here and there with the boxes, but nothing major.

One question I have is if I use a DVR expander, is it possible to save and view the recording on a separate source? ie I record House, can I transfer to a computer via the external HDD?
post #213 of 879
According to the Cox Cleveland Facebook account they are now offering Trio.
http://www.facebook.com/CoxCleveland

Cox Cleveland is a Cisco Market and the third Cisco Market after San Diego and Oklahoma City.

http://ww2.cox.com/residential/cleve...s-package.cox#
http://ww2.cox.com/residential/cleve...ckage/trio.cox

Currently they are not listing any Plus Package Channels.

2 New How to Videos have been posted by Cox
http://ww2.cox.com/residential/cleve...ckage/trio.cox
post #214 of 879
While on the subject of Cox Cleveland, do others have the problem of the program guide forgetting stuff at midnight? With any program that starts before midnight, all information is lost after midnight.
post #215 of 879
Quote:
Originally Posted by Speedskater View Post

While on the subject of Cox Cleveland, do others have the problem of the program guide forgetting stuff at midnight? With any program that starts before midnight, all information is lost after midnight.

Both my 8240HDC and 4240HDC running Rovi Passport both loose all (EDIT: The prior days info) guide info after midnight, for anything starting before midnight.
post #216 of 879
Quote:
Originally Posted by Speedskater View Post

While on the subject of Cox Cleveland, do others have the problem of the program guide forgetting stuff at midnight? With any program that starts before midnight, all information is lost after midnight.

What DVR? Which software/IPG?
post #217 of 879
A 8300HD and a 8240HDC both with Passport Echo.
post #218 of 879
Quote:
Originally Posted by Speedskater View Post

A 8300HD and a 8240HDC both with Passport Echo.

By "lost" I assume you mean it's no longer accessible from the guide?

That's my biggest gripe with most DVR IPGs, including Passport and SARA. Very limited (if any) guide content for any time previous to the present time. Reminds me of an old Star Trek episode where the Enterprise was slowly vanishing from front to rear.
post #219 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post

Both my 8240HDC and 4240HDC running Rovi Passport both loose all (EDIT: The prior days info) guide info after midnight, for anything starting before midnight.

This seems to be an intermittent issue, Last night I checked the guide after midnight and the info was still there up until the ending of the programs. Several movies starting at 11:30PM still showed info up until 1:30AM.
post #220 of 879
I just got one of these and found this thread. The most annoying thing I have found so far is how it treats new and repeats. My directv DVR would catch something when it was broadcast the same evening a couple hours later as new if it didnt get it the first time around. So I think, no big deal I understand technically it *is* a repeat at that point, I'll just set it to record New and repeats... it still won't pick up a show later that evening. It doesn't record it, and it doesn't show in missed recordings. Mythbusters was a good example of this, if 2 other shows are recording when the first run of mythbusters airs, the repeat at 11 or midnight never records. This after recording the repeat run earlier in the evening tho
post #221 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post

This seems to be an intermittent issue, Last night I checked the guide after midnight and the info was still there up until the ending of the programs. Several movies starting at 11:30PM still showed info up until 1:30AM.

Not only intermittent but also arbitrary. It will lose the date from some programs but not other. Or so it appears doing some quick checks in the midnight to 1 AM period.
post #222 of 879
I had some mild interest in the Cox Whole Home DVRs and found this thread. It seems clear to me at least that these new DVRs are not ready for prime time. After suffering with the old Scientific Atlanta DVRs and their truly horrible SARA software from the time Cox offered an HD DVR, four years ago I dumped my SA box from Cox and returned to TiVo, which I had used since 2000 back in the old SD days. I have a TiVo Series3 with a Western Digital 1TB eSATA drive and a Premiere XL. Thus, I have 4 HD tuners available, whereas the Whole Home DVR would give me only two. This thread has convinced me that the TiVos will give me better user satisfaction and as much or more bang for the buck that Cox's Whole Home DVR solution.

Although it appears that the user interface and software on the new Cox boxes is superior to the SARA software, what isn't, the apparent bugginess of these boxes chills me. For the time being, then, I'll stick with TiVo.
post #223 of 879
Quote:
Originally Posted by gwsat View Post

I had some mild interest in the Cox Whole Home DVRs and found this thread. It seems clear to me at least that these new DVRs are not ready for prime time. After suffering with the old Scientific Atlanta DVRs and their truly horrible SARA software from the time Cox offered an HD DVR, four years ago I dumped my SA box from Cox and returned to TiVo, which I had used since 2000 back in the old SD days. I have a TiVo Series3 with a Western Digital 1TB eSATA drive and a Premiere XL. Thus, I have 4 HD tuners available, whereas the Whole Home DVR would give me only two. This thread has convinced me that the TiVos will give me better user satisfaction and as much or more bang for the buck that Cox's Whole Home DVR solution.

Although it appears that the user interface and software on the new Cox boxes is superior to the SARA software, what isn't, the apparent bugginess of these boxes chills me. For the time being, then, I'll stick with TiVo.

Cox has abandoned SARA on their SA DVRs in favor of the much improved Passport Echo IPG. SARA is no more with Cox.
post #224 of 879
Quote:
Originally Posted by domino92024 View Post
Cox has abandoned SARA on their SA DVRs in favor of the much improved Passport Echo IPG. SARA is no more with Cox.
Yeah, I had understood that Cox finally abandoned SARA in favor of the much better Passport. My son lives in Milwaukee and his cable company, Comcast I think, uses Passport, which is indeed much superior to SARA. That's faint praise I know, but there it is.
post #225 of 879
Cox Las Vegas - 05/11 ??? (Cisco Market)

As of May 26, 2011 there is no notice of Plus Package availability on the Cox Las Vegas website, or Facebook.
http://ww2.cox.com/residential/lasve...s-package.cox#
http://ww2.cox.com/residential/lasve...ckage/trio.cox

Las Vegas Plus Package Channels posted as of May 2011
http://ww2.cox.com/residential/lasve...nel-lineup.cox

Las Vegas "Plus Package" Addt'l HBOs Addt'l SHOs Addt'l Starz Addt'l Cinemax
HUB HD None Currently Posted
Outdoor HD
DIY HD
Cooking Channel HD
SWRV HD
post #226 of 879
http://www.sandiegohdtv.org/forums/t...oftware-update

Cox is deploying a Trio update in San Diego tomorrow at 3AM to 5AM.
post #227 of 879
Nice to see they're actually supporting this somewhat.

I couldnt stand the slowness anymore, so I switched to most premium televisions package. It's waaaaaaaaaaaaaaaaaay better. Also, cancelling Cox cable is 10 times harder than breaking up with a girlfriend lol.
post #228 of 879
I should switch to most premium televisions package.
post #229 of 879
Quote:
Originally Posted by crazed_z06 View Post

Mine were off this morning also.. dont think there was any update pushed though.

On Dec 27th, mine had SW_REV: 1.6.4.25012 .. It's still showing that same version today.

After the latest software update what is the current SW_REV:?

The last one reported was SW_REV: 1.6.4.25012 as of March 1st, 2011.
post #230 of 879
Oh that post was a long while back.. dont have the system anymore..
post #231 of 879
Quote:
Originally Posted by hdtvfan2005 View Post

http://www.sandiegohdtv.org/forums/t...oftware-update

Cox is deploying a Trio update in San Diego tomorrow at 3AM to 5AM.

Has anyone tried an eSATA Ext HDD since this update to see if it fixed streaming to the clients?
post #232 of 879
The actual Trio version isn't the 1.6.4 number. It's different number. On my Cisco box it's in the APPL info page on the diagnostic menu. It should be mention the application version there.
post #233 of 879
when is remote record coming to the whole home dvr
post #234 of 879
Quote:
Originally Posted by crazed_z06 View Post

Oh that post was a long while back.. dont have the system anymore..

I'm about to that point... I am so fed up with this entire system. Why is it so difficult for the Cable industry to make a Box that does a simple thing... WORKS! As much as I dreaded those old Moto boxes, I would give anything to have them back.

This new guide takes advantage of a larger screen and fills it but..., it gives me NO NEW INFORMATION! You create a widescreen guide to show more hours of programing, not to put the Program information to the right of the Grid. And yes, I am on the Grid mode, the whole Trio thing is stupid. TV listings have been in grid form since the days of the TV Guide for a reason. On top of that, the Guide is just slow. Why does it take a second to change a page, and then another second to load content? It is just annoying. Lastly, when I click on a program that is currently on, that means I want to WATCH it, not have a menu tell me what I want to do. This whole reinvention of the guide "fixes" thing that didn't need to be broken. Cox could have saved a LOT of money by doing the one thing they needed to do, make an HD guide that takes advantage of the bigger screens, not try to reinvent the wheel.

I went to AT&T Uverse for 6 Months and left ONLY because of the limits, 4 streams and the slow internet had me beat, otherwise everything else was perfect, namely, the guide. I have never seen an easier to use, more beautiful guide. THIS is what Cox needs to do. Everything about the system was amazing, aside from the bandwidth limitation. For once, copy somebody Cox. For god's sake, the most hated cable companies Comcast and TWC are actually doing it right with their newer boxes and iPhone/iPad apps. Why can I STILL not record shows from my iPhone? Is it that difficult? Fast Forwarding and Rewinding on recorded programs? Good luck with that, I get one skip during a 5 minute commercial break, that tells me a lot about my location.

I maybe would be fine with all this if I didn't have to pay $80 to have something installed that CLEARLY shouldn't even be out of beta testing yet. They rushed this to market to compete, without any care about the Quality. Now, I love Beta testing things, I do it all the time. I would love to try this thing out, but when I am paying for a full working product, I expect it to work better than this, Period.

I don't mean to rant, but my frustration level with all this is just over the top now. I have called to complain about issues and only been told "We are working on fixes, we know about the issue." But nothing ever changes. I have been completely refused a refund of the installation cost or any of the fees a pay for things that don't work. Techs have come out to look a things, and there are no signal problems, they even had the audacity to try and charge me for that truck roll. I am to the point of going back to the old boxes, but we need the Whole Home DVR, hence why I even considered paying $80 for it. I am really here for some guidance, is everybody else having these problems and annoyances? My frustrations aren't even the half of it, If one more episode of Glee doesn't get recorded, I fear somebody in this household might start World War 3.
post #235 of 879
Rant away, Squid. You are entitled to, as the frustration level caused by both the Trio Guide and Cox's inability to quickly fix it are extreme.

I HATE, HATE, HATE the Trio Guide!

Did I mention I hate the Trio Guide?

I want to program my DVR recordings via the Search feature...but most of the time when I search for a program, the search results do not have what I searched for, even though the program is really there in the regular TV listings.

My DVR regularly still misses recordings with the typical error messages.

And everything else you wrote.

Maybe sometime in the year 2012 Cox will fix the many issues with this Cisco DVR.
post #236 of 879
My screen was blinking every 5 minutes I had to re-boot the master box. But works fine now. So far a learning experience.
post #237 of 879
Is anyone else having random reboots over the past several days?? I was just watching a recorded show and all of the sudden the picture went really weird.. and the box rebooted all by itself.. at 7:20 in the evening?? this does not sound correct at all.. think it may be time to exchange this box.... and yes i agree with everyone else here.... THIS SYSTEM SUCKS!!!!!!!!! Cox has some serious work to do... and they refuse to do it..
Search for my many other posts and see all the troubles i have had and all the run around i got from cox..... this thing is a JOKE!!!
post #238 of 879
So, just had it installed July 14th. A couple of first impressions, not necessarily in any order of importance:

1) Get a bigger clock display for the main box and get a clock display for the client boxes. I realize this is not your issue, it's Cisco's, but we use the clock all the time and the lack of the clock on the client boxes stinks. And the clock on the main box is ridiculously small to the point of being worthless in a living room sitting on a couch 20 ft away. You can't read it.

2) Can't pause live TV on client boxes. This seems like it should be an easy fix. As you've suggested, the supposed work around is record then pause. This would work if it was just one button (the record button) to record then a one button hit the pause button, thus only two clicks. But it doesn't work this way. Have to hit record, THEN GO INTO THE DVR List and play, THEN PAUSE. This is silly -- far too much work. Allowing us to pause LIVE TV on client boxes is a HUGE oversight. This should be 1st on your list to fix.

3) The guide grid needs to be bigger (wider). There aren't a lot of time frames listed. You have to hit guide twice to do see what's later on TV, but it constrains you to that specific channel.

4) Don't make me click "select" twice when I'm choosing a channel from the guide. One click on "select" and it should immediately change to the selected channel. Two clicks to confirm it is silly. It used to be only one click. Not it asked you to confirm the change in channel.

5) I can't seem to figure out how to skip ahead 15 min in a recording like I used to be able to by pressing FF then right arrow. On the old boxes, it used to skip to the next quarter hour when I hit FF and right arrow. Great feature that is missing on the new boxes.

6) The use of the arrows to get into guide and menu is nice.

7) More HD space changes the way I record shows. I'm no longer afraid to tape the British Open for fear it will cause my wife's shows to not record. The space is nice.

8) One of my client boxes continuously resets every 15 minutes or so.

9) The client boxes seem to have a timer -- they turn off themselves when not in use. I can't find a way to adjust this. I don't want to turn the box on and turn the TV on. The box should be fine left on all the time, just like the legacy boxes.

10) The boxes need the ability to separate users for the DVR so my kids shows don't hog the DVR menu. They tape a bunch of cartoons. I don't want to see those when I'm on another TV and I'm scrolling through the DVR List. There should be away to kind of assign the boxes to specific users (this takes the place of having separate DVRs for separate TVs).

11) I like the ability to hit the right arrow and it goes to a mini-settings icon. That's nice.

12) The service needs to offer an option to hit "up arrow" and it goes to a list of favorite channels you plug in. DIRECTV has this and its a GREAT feature. Cox needs to learn from FIOS and DIRECTV's menu features.

13) I notice when I was watching a recording of the Open Championship (British) which was an 8hour recording, I tried to FF to certain parts of the tournament, several hours in. As I FF, the show was not FF with me. The time line was moving, but the view was stuck -- so I couldn't follow the play to stop it at a certain point visually on the TV. I was forced to guess how long into the recording the place was that I wanted to stop -- only by the time line moving on the recording -- not being able to watch it FF visually (like you would on a VCR tape). This ONLY happens, I think, with very long recordings. It was not a problem with a 1 hour or 2 hour recording. Only the 8 hour one for the British Open. Frustrating.

14) The new way to scroll ahead days in the guide view is now very awkward and cumbersome. You used to be able to hit the FF button and the guide would jump ahead a day. No longer. You now have to use several buttons (the B button) then awkwardly scroll through some list of dates and times, then hit B again and it takes you to the date and time. First, this is awkward and difficult. Secondly, you can't scroll through days looking at the guide in case you're not sure what day the show is on. It's SO much easier just hitting the FF button to jump through the days.

Both my wife and I think the new TRIO guide and software is a step backwards. FIOS and DIRECTV are SO far advanced. This may make me go to Directv.
post #239 of 879
Thanks for the detailed review, Dholty.

Just wait until you search for a program and then get frustrated because of the missing results, especially in High Def...even though you know those shows are really in the Program Guide.

Just wait until you get a missed recording, with th excuse being BS.

You will be so frustrated, the size of the clock will be so far behind in your negatives.

Oh, and regarding the Trio Guide? Everything you wrote is so true. I cannot tell you enough how much I hate the Trio Guide. (Just waiting, and waiting, and waiting for Cox to fix it. Fix something. Even just one thing.)
post #240 of 879
My wife complained about this:

We need more than two tuners. If my kids are recording something and my wife is recording something, I can't change the channel on ANY TV with a client box. This, again, is silly. I replaced 3 HD DVRs. That's 6 tuners for recording. I now only have 2. Cox has a ton of work to do.
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