Originally Posted by crazed_z06
Oh that post was a long while back.. dont have the system anymore..
I'm about to that point... I am so fed up with this entire system. Why is it so difficult for the Cable industry to make a Box that does a simple thing... WORKS! As much as I dreaded those old Moto boxes, I would give anything to have them back.
This new guide takes advantage of a larger screen and fills it but..., it gives me NO NEW INFORMATION! You create a widescreen guide to show more hours of programing, not to put the Program information to the right of the Grid. And yes, I am on the Grid mode, the whole Trio thing is stupid. TV listings have been in grid form since the days of the TV Guide for a reason. On top of that, the Guide is just slow. Why does it take a second to change a page, and then another second to load content? It is just annoying. Lastly, when I click on a program that is currently on, that means I want to WATCH it, not have a menu tell me what I want to do. This whole reinvention of the guide "fixes" thing that didn't need to be broken. Cox could have saved a LOT of money by doing the one thing they needed to do, make an HD guide that takes advantage of the bigger screens, not try to reinvent the wheel.
I went to AT&T Uverse for 6 Months and left ONLY because of the limits, 4 streams and the slow internet had me beat, otherwise everything else was perfect, namely, the guide. I have never seen an easier to use, more beautiful guide. THIS is what Cox needs to do. Everything about the system was amazing, aside from the bandwidth limitation. For once, copy somebody Cox. For god's sake, the most hated cable companies Comcast and TWC are actually doing it right with their newer boxes and iPhone/iPad apps. Why can I STILL not record shows from my iPhone? Is it that difficult? Fast Forwarding and Rewinding on recorded programs? Good luck with that, I get one skip during a 5 minute commercial break, that tells me a lot about my location.
I maybe would be fine with all this if I didn't have to pay $80 to have something installed that CLEARLY shouldn't even be out of beta testing yet. They rushed this to market to compete, without any care about the Quality. Now, I love Beta testing things, I do it all the time. I would love to try this thing out, but when I am paying for a full working product, I expect it to work better than this, Period.
I don't mean to rant, but my frustration level with all this is just over the top now. I have called to complain about issues and only been told "We are working on fixes, we know about the issue." But nothing ever changes. I have been completely refused a refund of the installation cost or any of the fees a pay for things that don't work. Techs have come out to look a things, and there are no signal problems, they even had the audacity to try and charge me for that truck roll. I am to the point of going back to the old boxes, but we need the Whole Home DVR, hence why I even considered paying $80 for it. I am really here for some guidance, is everybody else having these problems and annoyances? My frustrations aren't even the half of it, If one more episode of Glee doesn't get recorded, I fear somebody in this household might start World War 3.