Cox Cable - whole Home DVR Cisco - Page 11

In order of importance
1. 4 Tuners on Host (Cox claimed this was possible with sw update but I'm not sure if this is possible)
2. Multiple hosts working together on same MoCA network(clients should see both hosts and combine their listings and tuners or more likely the hosts should negotiate a master/slave relationships so that tuner resources can be pooled across hosts)
3. Every once in a while one of the clients drops MoCA and either that client or the host needs a reboot to reestablish this is an annoying but rarely occurring bug that should be fixed.
4. Native resolution pass-through
5. Guide response speed(not sure if this possible I think the host is memory starved probably because of the new guide)
6. External HD attachment messes up client boxes(I haven't bought an ESATA drive for this yet to test if it has been fixed)
7. Activate the ethernet ports on the boxes and enable the DLNA DMP feature

where did cox say it has 4 tuners? The Ethernet ports are for the modems in them.

Cox sales originally told me they had 3 tuners. When I called to have tech support fix a tier issue I mentioned that I wanted to get another WH DVR because I needed more tuners. They told me that Cox didn't Support multiple hosts but that Cisco did have firmware that made these 4 tuner boxes. I'm doubtful as I don't think the thing has a fast enough HD setup to record 4 streams simultaneously.

The 8642HDC is a 2-tuner DVR. I don't think Cisco/SA has "firmware" to make it otherwise.

yhere is a update coming to add more streams.i thought i heard six

Cisco Explorer 8600 Series Overview - "This dual tuner DVR"
http://www.cisco.com/en/US/prod/coll...et-top-AAG.pdf

Cisco Explorer 8642HDC DVR - "Dual tuning, Dual Record"
http://www.cisco.com/en/US/prod/coll...3/7015625A.pdf

No software update can overcome a hardware limitation.

I don't believe Cisco even makes a DVR with more than 2-Tuners.

Their upcoming 87xx gateway has 6 tuners. But, you are correct. No current Cisco/SA DVR has more than 2 tuners.

OK, two more times in two weeks this has happened on the client box. I'm a little pissed now that essentially we've been paying beta testers AND this is an issue that was allegedly corrected. I get PAID at my job for software quality assurance; I sure as hell am not going to PAY for that same function while watching TV.

Anyone else have an issue recently where the box's clock is wrong by 2 or 3 minutes? I'm not sure if this is a bug in the Cisco or if Cox isn't using NTP to sync my headend.

My daughter and son in law are Cox Tulsa customers. When they moved into their house they inquired about Cox's Whole Home DVR but the Cox rep they talked to told them that it was still problematic. For obvious reasons, they opted for a regular Cox DVR, which they say is primitive but reasonably reliable. All of this reminds me why I have a TiVo DVR.

I figure they have till the Tivo Premier Elite is released next month and the Cox VOD that Tivo promised is implemented on there(Hopefully it's ready at launch). I figure they will lose a lot of their WH DVR customers(including me) if they don't fix the bugs and get at least a 4 tuner WH DVR solution in place by then.

If Cox rolls out software for the TiVo Premiere Elite that implements VOD, I will definitely buy an Elite. It would be a bonus if the Cox software could also handle PPV but that wouldn't be a deal breaker for me. My TiVo Series3 can't receive VOD programming. Period, paragraph, end of report. Consequently, in order to see the OU v. Ball State football game VOT telecast next saturday, I not only had to buy the game, I had to rent a Cox HD DVR. Cox's software is marginally better than it used to be but by TiVo standards it is still pitiful.

The Elite's 4 HD tuners and 2Tb of storage make it very attractive. The Elite also has a built in MoCA bridge. Still, if it can't handle VOD, I will nevertheless pass it over.

Doesn't the current TiVo handle PPV? The cox TiVo will handle ondemand

No. I have tried and failed to get PPV telecasts authorized for my TiVo Series3 on a couple of occasions. Although the newer TiVo boxes use multistream CableCards, which are capable of two way communication, it is my understanding that their architecture doesn't support it. Thus, no PPV on TiVos. If somebody had experience to the contrary, I would appreciate hearing about it.

How did you try? The PPV should work if ordered via phone

I've been sitting on the fence about getting one of these for a while, even thought I'd really like the increased disk space. Sounds like the most serious bugs are now fixed.

So is the consensus now that it's OK to get one of these systems installed, and it's usable now?

Just got off the Phone with tech support, complaining about recordings getting cut off a fee minutes early.
Tech said the standard, it's a known issue and we are pushing a new firmware this week to correct the issue.
I asked what else was coming, an he told me 4 tuner capability.
Knowing that the Cisco host only has 2 tuners, I asked him how that was possible....
He said there is software coming that will allow 2 installed host 8642HDC' DVR's to network, combinig the hard drives and allowing use of all 4 tuners at either TV, and that the upgrade would be available to customers who request it.
He went on to say it was supposed to happen at the end of the month, but likely will be pushed back a week or two.
He went as far as actually putting me on a waiting list for this upgrade.

I wonder what the price difference will be? $5-$25 more or better yet the same fee for the first dvr doubled.

So the 8642HDC will still be a 2-tuner DVR, but it will be able to network with another 8642HDC. Big deal. So instead of collecting one rental fee, and one service fee, Cox will collect two of the rental and service fees. Why am I not surprised?

It should also enable remote scheduling.

http://www.sandiegohdtv.org/forums/t...pdate?pid=1861

Trio supports remote scheduling nationwide! This is another update to enable a 2nd Trio WH-DVR.

You can't add tuners via software. It would require a different receiver. How many actually had multiple Dvrs before going to whdvr? Its the same concept.

Duh...that's what I've been saying since somebody in this thread claimed that Cisco/SA had a firmware update in the works to change the 8642HDC into a 4-tuner DVR.

does anyone know does cox allow customer owned cable boxes Motorola or Cisco since they now come with a cable card?

I had this cisco whole home system installed three weeks ago. Cox tech took 8 hours to install.

Everything worked fine for one week.

Numerous outages on the Cox plant end caused major disruptions. The signal strength was very low causing both host and client boxes to continually reboot.

Four days later signal returned to normal. Boxes stopped rebooting.

One problem though, client box could not access DVR list on host box - resulted in error message asking me to contact "customer service".

Tech comes out and swaps out all boxes for a new set. Same problem. He says they have to elevate the problem to Atlanta engineers.

And that's where I stand. I have not had a functional system in 2 weeks now and they keep saying that the problem is under review in Atlanta. Any reason not to cancel services with Cox?

Update: Cox engineers claim everything looks good on their end and suggest a tech comes out again. I'm guessing the field will be pointing fingers at the engineers and the engineers will point fingers at the field techs and I'll never have this resolved. What a piece of garbage. Oh, and the last tech that came out vented about this system as badly as those within this thread. This should be highly embarrassing for Cox.

Cancel! Cancel! Cancel! The only way Cox will completely overhaul their Whole Home DVR set up is if everyone cancels.

What a disaster! After all this time, Cox has fixed nothing. Missed recordings. Searches in the Trio Guide that lead to nothing even though what I am searching for is in the guide. I schedule a recording selecting the HD channel, yet the box records the SD station instead. So many issues that never get fixed.

Cancel!

I just called Cox to see if I could swap out a satellite for another host they told me that this still isn't supported in the CT market. Can someone running a 2 host setup check the software version and let me know what they are running? Also is running 2 hosts working transparently from a scheduling and playback of recordings perspective?(both on the host and the satellite?) Also on a side note I called Tivo about the Premier Elite and apparently the Cox VOD integration isn't expected to be available at launch and their they still have no idea when they are going to ship the client box to the Elite so I guess that solution won't work for a replacement for awhile at least.

San Diego is getting an update that will allow you to have a 2nd host. That update will be coming nationwide.

Anyone know when this is rolling out nationwide? I am in Tulsa, have 2 of these boxes and they know nothing about each other. Will my playlists just show up in the 2nd unit and will it offer to let me pick the DVR doing the recording? Is this out in any markets yet?

i am wondering how people rate the whdvr now that it has been out for a little while? what features would you would like to see. i would like to see bookmarks and what happened to widgetts?