Originally Posted by gulf979cb
OK another up-date...
Same error codes as before... and believe it or not... the Cox tech did actually call me back and verified that the box is at fault.
He described it as an internal stall where the software upgrade is not talking 100%.
The value indicates the time in the software grid that the error occurred??
Whatever... sounds like mumbo-jumbo to me...
He also said that this is the first "master" box error that he has fielded today.
All the rest of the problems have been the "slave" box not taking the upgrade and it having to be force-fed.
But of course... it's never that simple for me.
Truck rolls out tomorrow to resolve issue... of which he said will most likely be a "Master" box replacement. he said all boxes carried on trucks have been fed the update before public release and have been tested and are good to go!!
We shall see....
Well the tech came out today as promised;
To start with ;he had no idea how i even initiated the receiver test i was having problems with?? Really??
Said they had only a 5 minute group meeting of new features with update.. (way to train your techs Cox!!)
So after me training the tech... lol... we verified the trouble codes i had.
I asked him... what do the codes mean.. his response.. NO CLUE!!!???
He called many co workers who all said the same thing... no idea!!
He then called his lead "tech guru" who had no idea what we were even talking about??
Do these guys have any idea of what is in the field and how it works??
Tech changed some filters... and verified all cables were new as i described in an above post.
It was decided to change the Host box ... which did absolutely nothing !!
So back to more troubleshooting and phone calls...
Once again it was noted that no one had a clue what the troubleshooting codes meant??
At one time... i was on live phone via nextell.. and obviously the guy on the other end had no clue i was standing next to the tech... and his response was..
"what the hell is he (customer --me) doing looking at that stuff anyway?? tell him it's normal"!!!
I piped in and said, "i just heard what you said and that's not acceptable."
his reply..." ummm, welll, ummm ...hmmm... uuuuhhh " !!!!
These are my friends in the digital age huh?? !!!!!!! lol..
They ran the same test.. (after i explained how to do it) on their office boxes and they said.. hmm...everything passes on ours... ok.. yup you have a problem..
So another appointment was set up ,,, this time with a lead tech and engineer to show up on Monday at 10am!!
Trouble codes were copied and an email was sent to "someone" to try and figure out what the codes even mean?? lol... too funny.
Will keep posting and letting everyone know about the "tell him it's normal" service i am receiving!!!
Gosh i hope someone in Management reads this stuff!!!!!!!!!!!!!!!!!!!!!!