Cox Cable - whole Home DVR Cisco - Page 14

No the tuners are associated with live viewing.

Just received the 8642HDC from Cox here in Phoenix. It has a 500gb internal hard drive, yet only able to access 160gb. So I can only record 20 HD shows which I think is terrible. The Cox rep I spoke with had no idea when this will be fixed. Plus any show I record skips which is very annoying and the External E-sata drive won't recognize my Western Digital DVR 1TB expander.

Sure glad I upgraded.

That wasn't an upgrade. The passport software is not going above 160GB. You are going to have to go to a Trio box for more storage.

See this post: http://www.dslreports.com/forum/r267...-DVR-Cable-Box

Well the tech came out today as promised;

To start with ;he had no idea how i even initiated the receiver test i was having problems with?? Really??
Said they had only a 5 minute group meeting of new features with update.. (way to train your techs Cox!!)

So after me training the tech... lol... we verified the trouble codes i had.
I asked him... what do the codes mean.. his response.. NO CLUE!!!???
Serious??
He called many co workers who all said the same thing... no idea!!
He then called his lead "tech guru" who had no idea what we were even talking about??
Really??
Do these guys have any idea of what is in the field and how it works??


Tech changed some filters... and verified all cables were new as i described in an above post.
It was decided to change the Host box ... which did absolutely nothing !!
So back to more troubleshooting and phone calls...
Once again it was noted that no one had a clue what the troubleshooting codes meant??

At one time... i was on live phone via nextell.. and obviously the guy on the other end had no clue i was standing next to the tech... and his response was..
"what the hell is he (customer --me) doing looking at that stuff anyway?? tell him it's normal"!!!
I piped in and said, "i just heard what you said and that's not acceptable."
his reply..." ummm, welll, ummm ...hmmm... uuuuhhh " !!!!

These are my friends in the digital age huh?? !!!!!!! lol..

They ran the same test.. (after i explained how to do it) on their office boxes and they said.. hmm...everything passes on ours... ok.. yup you have a problem..

No kidding!!!!!!!!!!!!!!!!!!!

So another appointment was set up ,,, this time with a lead tech and engineer to show up on Monday at 10am!!

Trouble codes were copied and an email was sent to "someone" to try and figure out what the codes even mean?? lol... too funny.

Will keep posting and letting everyone know about the "tell him it's normal" service i am receiving!!!

Gosh i hope someone in Management reads this stuff!!!!!!!!!!!!!!!!!!!!!!

Well Cox cable showed up as promised on Monday morning to troubleshoot problems with receiver test.

2 techs.. area lead tech and regular tech.
They replaced all coax connectors from the street tap to the TV's
All coax cables inspected and verified good.
They changed the configuration of some MOCA filters and cables.
All levels checked and well with-in range.

Performed receiver test after work accomplished and still have 1 code remaining.

Code 10.1.9
This error code has been there from the beginning and it never goes away.

Both techs completely baffled.
Talked to more people who still have no idea what these codes mean or how to interpret them.

It has finally boiled down too
1) House coax wiring is good and solid.
2) No more truck rolls to troubleshoot these error codes will happen.
3) Code was copied and supposedly sent to Cisco and others for help.

Was basically told to live with it... because they have no answers at this time.

Well; alrighty then.... I guess life goes on..
And i'm sure i will never hear an answer.... EVER!!

I believe a host box swap is in my future. Does Cox have the ability to copy the contents of the old box's disk to the new disk so that recorded programs and series manager settings are preserved?

Since that's not an option for the regular dvr boxes. I would say no

Trio Whole Home DVR and the Plus Package HD channels are finally available in Phoenix and Tucson. I was told the WH-DVR equipment in AZ was $10/mo extra, not $5, like most other makets.

Cox Arizona (Phoenix/Tucson) - 01/17/12 (Cisco Market) Switch Digital Video (SDV) Market - Plus Pak channels in MPEG4 (H.264) format
http://ww2.cox.com/residential/arizo...us-package.cox
http://ww2.cox.com/residential/arizo...ckage/trio.cox

http://ww2.cox.com/residential/phoen...nel-lineup.cox
http://ww2.cox.com/residential/tucso...nel-lineup.cox

Arizona (Phoenix/Tucson) "Plus Package"	Addt'l HBOs	Addt'l SHOs	Addt'l Starz	Addt'l Cinemax
1101-The Hub HD	1202-HBO Signature HD	1242-Showtime Showcase HD	1262-Starz In Black HD	1222-Action Max HD
1133-DIY HD	1203-HBO Family HD	1243-Showtime Extreme HD	1263-Starz East HD	1223-Thriller Max HD
1134-Cooking Channel HD	1204-HBO Comedy HD	1251-TMC Xtra HD	1264-Starz Kids & Family HD	1225-Cinemax East HD
1161-Outdoor Channel HD	1205-HBO Zone HD		1265-Starz Cinema HD	1226-MoreMax East HD
1900-SWRV HD	1210-HBO East HD		1266-Starz Comedy HD	1230-5 Star Max HD
	1211-HBO2 East HD
	1212-HBO Latino HD

Plus Package HD Channels & Retail CableCARD Devices

The Plus Package HD Channels are available to Retail CableCARD devices at no additional cost above the HD service and a Subscription to corresponding programming Package or Premium channel. You do need to call and have the Plus Package added to your account and have your CableCARD correctly Authorized for these channels. Most employees are not aware of the new channels or policy regarding CableCARDs and will need to be educated.

In Arizona the channels are MPEG4 (H.264) so the Officially supported list of Retail CableCARD devices are:
• TiVo Premier
• TiVo Premier XL
• TiVo Premier Elite
• Ceton InfiniTV 4/6 OCUR PC digital cable tuner
• SiliconDust HDHomerun Prime

Ive been unsuccessful educating my CT Cox group on the Plus Package with Cablecards. Any suggestions?

Bryan, Have you had any luck getting the Plus channels on your Tivo? Mine are "unauthorized" and I don't know the best approach to dealing with Cox Phoenix to get it done. Thanks.

NO, Cox has not been able to Authorize the Plus Package channels, on my TiVo Premiere. The last word I received on Friday, was that there was some issue and it may take two weeks.

One odd issue I noticed a while back was that all the Plus Package channels were Copy Freely: CCI Byte=0x00, all Premium channels should be Copy Once: CCI Byte=0x02 I have wondered if this might be part of the issue.

Thanks, Bryan. I e-mailed Cox for some info but only got this unhelpful reply:

"Thank you for your recent e-mail to Cox regarding your cable service.

We regret any inconvenience this may be causing you. The agreement between Cox and TiVo has been completed, but this feature is not ready to launch to TiVo Premiere customers in Cox Arizona yet. Regrettably, we do not have an estimated time of arrival.

Please note, we are not charging accounts with CableCARDs only for the Plus Packages channels as they are not available. To confirm, no credits will be issued for this concern at this time.

Thank you again for contacting us via e-mail. Please let us know if we can be of further assistance."





Sincerely,



Brett P.

Cox E-Care Specialist

Sounds like the CSR is confused between the TiVo & Cox VOD agreement and the Plus Package channels.

Two completely separate issues

I do believe Cox AZ is the very first cable market where TiVo will need to support MPEG4, so perhaps TiVo was not quite ready for that. Assuming the issue is with TiVo and not Cox.

Why would you say that any Trio market will need to have it

I just got the explorer 8642hdc and I connected the Audio out to my HIFI Rotel Stereo and I get a buzzing type feedback through the speakers... Any Idea why this is happening??

Make sure the RCA connectors are pushed all the way in, otherwise you may get some ground loop issues. If that isn't it, you may want to try a different cable.

I called to add this service but the phone operator told me there was a $79.99 installation fee. I asked if he could waive the fee since I am paying $5 a month for line protection and he said no. He explained that it was a complicated install and takes about 2 hours and that is why they charge for the installation. I'll wait till the install is free or significantly less. I can get whole house DVR service from the satellite companies with FREE install. I've just been with cox for so many years I don't want to switch.

I'm in the Phoenix market.

I don't think they will ever offer free or even reduced installs.

When I was in the store over Christmas break, they offered a free install for the whole home DVR. I didn't take them up on the offer then since it looked like there were still some bugs in the system, but I'm about ready to give it a shot. So I'll see if the free install is still available for me or not soon.

called cox here in kansas and ended up getting transferred to retention. got a rate lock on my account and started asking about the whole home dvr. sounded great now that it would only cost five bucks more, instead of the pricing when they first came out, but she said she couldnt waive the install fee, which was 80 bucks for the first host and then another 50 bucks for the second host. i explained how i've been a customer of cox since they came to kansas, so she put me on hold and came back saying that she cant waive the install fee, but she will put a credit on my account for 130 bucks, so it ended up costing me nothing to install.

the install took all of about a half hour, the tech put a couple filters on my lines where the hosts would be and put a filter on my modem. these things take forever to boot up, but once they're up, they've worked great. i havent had any issues, both dvr's see each other fine and i can play recordings on both with no issues. my only complaints would be that while watching a recording on another host, fast forward and rewind can be kinda laggy, like fast forward or rewind while watching on demand shows, so not that big of a deal. also when you stop watching a recording and two shows are recording, it wont automatically switch to one of those channels, you have to either cancel a recording or punch in the channel of one of the shows recording. quick setting is gone too, so you cant just turn on captions real quick, or set the sleep timer, you have to go through the menu. one last annoyance is they seemed to have done away with frame advance when paused and slow motion. like i said these are tiny little annoyances, overall all i'm extremely pleased with the setup, no lag at all in the menus and works like advertised, definitely worth five bucks more a month.

1/2 an hour? I wish! I'm on Time Warner, but I'm sure it's a similar system. I had them upgrade me to whole house DVR the other day, with two players. The tech was there for over 10 hours before I kicked him out so we could go to dinner. He still wasn't finished, but a call to tech support when I got home had everything working fine within a few minutes.
He said he was "toning" lines and trying to figure out where existing cables in the attic went.
I think he was just trying to bill more OT.
I agree about the speed, the menus are much faster now (Cisco DVRs), there is some lag when accessing the remote DVR.

I just had my WHDVR installed. There are two User Interface issues I've noticed.

1) While watching Channel A, I'm scrolling through the guide and stop on Channel D then change the guide style the channel reverts to back to Channel A. It should stay on channel D.

2) When the synopsis of the channels displays it doesn't display the date or who's in the movie. The older style of details was much more informative. There seems to be plenty of room.

Had a truck out today to look at an internet issue i was having. Tech was a nice guy gave me his cell # incase i had any other issues. He mentioned they now have the whole home system which I have been waiting for but hadn't seen anything about it being available in northern virginia yet. So i called to get them out here to install and the sales woman i spoke with tried to convince me not to get it stating i'll loose 2 tuners and won't be able to watch as much. I set it up anyway a $75.00 install fee and $5.00 less a month than having my two HD DVR box's.

After reading this thread however i've learned some markets can get more than one host box. Which sounds much better assuming it is supported here. I am going to call back in the morning and find out if its possible. For now i connected with the "sales support" via chat and they claim:

Mandy: You can only get one box for the whole home DVR.
You: is it not yet supported in northern virginia? other markets can have up to 5 hosts in one house
Mandy: We do have our tech support who can assist you with that.
Mandy: Let me get their number for you.


My call tomorrow may end up something like that as well especially if they just launched the service here.

Anybody else in nova get it installed yet?


spoke with tech support at cox today and they say i should be able to do two host box's as opposed to a host and a client

I had an 8642/1642 combo installed about 2 weeks ago. I had an initial problem with bad cable up the street. Then my slave box went through an episode of rebooting and not working. It may have been exacerbated flaky HDMI cable.

I noticed at first a quick twitch in the picture about every 20-30 seconds but not pixelation. Turns out the tech said I needed High Speed HDMI cables.

UI speed is just OK. What do you expect from JAVA? It will never be a speed demon. I've done JAVA work and can almost guarantee that that is what is causing the sluggish UI.

I'm curious how you get into the diagnostic mode on the 1642. I saw the tech do it. I asked him how to do it and he said "You can't" (dickweed).

Interestingly the Harmony One configuration doesn't have a User button.

Cox Cable Broken Arrow, Ok

thats my 2cents.

I am in the San Diego market.
I had to go to my local Cox store today to exchange my Scientific Atlanta HDDVR Explorer 8300 for the 3rd time in 3 years due to pixalating and screen freeze while either watching live TV or recorded programs. Talked to the rep about Whole Home DVR as I want the additional recording space and was quoted a price that would be $0.65 more than what I now have and they are waiving the installation fee (I am guessing because they have the record of all the box exchanges). On 3/24/12, The installation will be switching out the replacement Explorer 8300 on my HD TV as the host box and the additional receiver will replace an old basic cable box I have on an analog TV. Will post my experiance once the switch has been completed.

the only menu i know of is turn the box off push and hold the power button till it starts blinking then press it again. then use your remote and press page + or - to page thru the different screens

i havent gotten around to reprogramming the harmony link but I'm sure it'll be missing stuff if the configurator for the One doesn't

Cox is just killing me with this 2-tuner nonsense, it's gotten to the point where I have to play "air traffic controller" with the missed recordings each night, juggling finding and scheduling repeats with what's available on demand.

Can't believe they've gone to the whole-home package without giving us an additional tuner as a part of that upgrade...christ just one more Cox, that's all we ask...

That's all Cisco offers 2tuner DVR's

But you can use two master boxes to get 4 tuners, right?