Here is an update. The signal coming into our neighborhood has started acting up again, and I called Cox and they started monitoring the situation again. We have had fewer and less serious problems since then, but I have not heard back from the lead tech working on the problem. However, we still have problems with the Whole Home DVR - freezes and hangs, failing to find programs I can see in the program guide, etc. The other issue is that it can only record two HD programs at the same time - and our experience is we can go several days without anything to record, and the next day, there are three programs on at the same time. So, we started thinking about alternatives for TV service. Coincidentally, we had a CenturyLink Prism sales guy going door-to-door in our neighborhood and we spoke with him - and decided to give CenturyLink a try (phone, internet and TV). Internet is actually slower than what I have from Cox, but the TV sounds much better. For example, they are running lots of commercials about how they can record four programs at the same time. But beware! After signing the contract to have the install done (the appointment to install was next week) I did some internet searches and discovered that it can record only _two_ HD programs at once - not four. Then I found out that they want to replace the modem/router with a Cisco DDR2200 residential gateway - which includes wireless - but only 802.11g - not 802.11n - which I have now. That would be a step backward in wireless performance - and I have a number of wireless devices running. I went to a local (Las Vegas) CenturyLink store to ask some more questions, and they told me that HD TV was not even available in my area! I called their sales support and they confirmed that while the order included HD, HD was not available. So, I cancelled the order. I sure hate dealing with these phone/cable companies. I talked to the salesman who did the order, and he swore that HD was available (and he said he had sold 17 installations in my neighborhood - those people might be surprised). The whole process just reduces confidence. CenturyLink was cheaper than Cox (and they are handing out $150 gift cards for signing up), but it just didn't make any sense to continue the order. Now, I am looking at satellite as an option. DirectTV has a new DVR that sounds nice, and when I was in California I had Dish for many years without any problems - a good DVR and good, reliable performance. So, I will keep the Cox phone and Internet (both of which have been reliable - and the internet is fast - close to 30 mbps). I just hate having to split companies for this service. Given what Cox is charging me for TV, though, it looks like DirectTV might even be a little cheaper. We will see. As I have noted, we have a lot of satellite customers in our neighborhood.