Cox Cable - whole Home DVR Cisco - Page 23

Let me add that I am not a fan of DirecTV, mainly due to their pricing methods. I am happy with Cox and have been a customer since they were Prime Cable. I am only suggesting that this would be a nice addition to their settop boxes.

So, leave your grid as SD/HD, and push the ONE button on your remote to go from SD to HD.

Cox now only distributes HD DVRs, and maybe just HD STBs, too. I think they're trying to phase the old stuff out. All TRIO capable STBs are HD now.

I don't think that all boxes are HD only what about SD channels that don't have an HD version?

wow, is that right? so if I call my local Cox office and tell them I'm having trouble with my HD DVR (its the old Motorola DCH model, I don't have WH DVR yet) they'll replace it with the newer Cisco one? That would be cool because I'd have much more capacity and also might finally be able to get the plus pak extra HD channels.

I didn't say HD only. I said HD DVRs. HD DVRs can also receive and record SD channels.

Hardly. More likely with another Motorola HD DVR. But if you tell them in advance that you want the Plus Pak programming, they will probably OK a Cisco with TRIO if your cable head-end will allow it.

Actually we are transitioning to where the only receivers on trucks are trio in some markets. Soon they will be available in solution stores too for self install.

are the self installs going to carry the trio fee if they aren't networked? Will they just allow for the extra HD?

I assumed a truck roll would be scheduled when he called and said he needed to have his defective Motorola DVR replaced, and he wanted a Cisco/TRIO for the Plus Pak.

It's not a trio fee, it's a networking fee.

You wouldn't really call in, you would just take the receiver & swap it.

Yeah...if/when they allow such a thing. At the moment, my above scenario holds true, correct? Or are you saying that Cisco 8742/8642 DVRs with TRIO are NOW available for self-install?

I did talk to local store; they have scheduled a truck roll install later this week (at no charge to me) to swap for Cisco HD DVR unit - they don't carry them in the store yet so had to schedule it. I don't know which guide it will include but will report back after the swap. Supposedly the extra HD stations will be now available on that unit, again at no extra charge to me.

Definitely didn't say now. We will probably test it in a few areas to see if it works out. There is a reason we didn't launch self installs from the beginning. Customers are asking for it so we're going to test it out.

If you get the 8240/8300 DVR, it will not receive the Plus Pak as they don't have the 1GHz/H.264 capability and run on Passport only. The 8642 comes with either Passport or TRIO. The Passport 8642s will NOT get the Plus Pak. The TRIO 8642s and all 8742s will get the Plus Pak. In other words, the DVR MUST have TRIO.

Cox in Omaha isn't going to allow self installs for it yet bummer. So the only reason they need pro install is if people want them networked and if they don't want them networked they will be able to self install maybe a trio box just for the extra HD?

Again this is only a trial. If the proper filters aren't in place the trio won't work properly either from my understanding. We are hoping this won't lead to too many truck rolls. All we can do is try and see if it works.

Andrew are you double checking what I say on here, on Facebook? You realize that I'm part of the social media team.
Edited by occasio - 2/26/13 at 5:29am

ok thanks; thats good to know (although I don't think my market area ever had the older Cisco models, eg 8240/8300)

so the installer just left - the installed box is Cisco 8642HDC and it works fine. I do now get all of the plus pack channels! He said this model has a 500gb drive and suggested that if/when I do upgrade to WH DVR (which I will probably do soon after using this one for a couple of weeks) to request the 1000GB model which is more suitable for the WH environment. The install was quite simple, although he did have to add a couple of filters here and there. My other Motorola STB still works fine also as does the internet, so there wasn't any cable replacement necessary. I still don't get 1002 (CBS) or 1009 on any of the boxes but that's been an ongoing problem. The only issue for the moment is that my universal remote control does not, for some reason, control the new Cisco, even though its remote control is exactly the same as the one I had been using for the Motorola (in fact that one does control the Cisco box with no problems so it would seem that the codes are the same).

If you have the Cox remote control I believe you have, look on the top part of the back of the remote. In very small writing there may be instructions to press "Swap" & "A" for Cisco and to press "Swap" & "B" for Motorola. My guess is you just didn't see the tech do this.

The 8642HDC is a 57MHz IR device. The standard is 38MHz. The newest Cox remotes are dual frequency remotes, the best for the 8642HDC DVR is the URC-8820 (black) remote. You might have to find a dual frequency universal remote or get a conversion kit. Do you have the URC-8820 (black) remote? You should for some of Trio's features.

Rumor has it that the Cisco IRE3812M IR Extender will work on 38MHz universal remotes and with the 8642. I have no first-hand knowledge of this, however.

http://www.cisco.com/en/US/docs/video/at_home/Cable_Accessories/78-4014665-01_D.pdf

thanks to both of you for these replies! The "old" remote is in fact the URC-8820 and it does have the very very small print on the back so the tech must have swapped its code set. I also confirmed this by using that remote on my other remaining Motorola box and of course it didn't work. I did add the generic Cisco STB device to my universal remote and it now works fine with the new box, so I guess the mystery is solved. Thanks again!

so I've been using the Cisco dvr box for about a week now. I like the new guide in general, especially that its search integrates programs, od and dvd-recorded content, but I must admit that there are a number of minor inconveniences with it compared to older guide. EG:

(1) doesn't show ratings for movies
(2) doesn't show in movie description that it is a "premiere" although you can use search results to display "first run"
(3) when you're watching a movie and want to find out when its on again, you have to enter the movie name in the search function (old guide pre-populated search with current title)
(4) CC on/off takes more steps (why can't they just enable the CC button on remote?)

user guide indicated you could see Guide View for HD channels only, but I don't see that as an option or setting (except in search results)

but I like the extra HD channels, 14-day view of programming and the extra dvr capacity.

Also, just out of curiosity, does anyone know what an error 10.1.8 means on the test report? I've run it several times and always get this error.

We also missed the On Demand movies "Just in" features, we really used it to see what NEW movies were in...Not that there are any new movies any more...

And last even with the extra HD Channels, THERE STILL IS NOTHING TO WATCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am getting 1000 more movies and old TV shows off my computer and netflex and hulu.

Even the main networks are not running anything we care to watch, out small DVR is no were getting any use...what a glut of worthless shows this year.

And to think about 5 years ago I needed three DVRs and a terabit add on drive...we had shows though the summer from our savings...

NOT any more...

Rich

On mine, if I press the guide button four time, the guide view is, "Guide: List HDTV View:" with the guide showing only the HD channels (and for some strange reason channel 108 and 496).

If this is what you would like to have as your default, press the Settings button>>Guide Options>>Default Guide View>>List HDTV Channels View and then press Select to save this as your default. If this is your default, you can still cycle through the other Guide Views by pressing the Guide button multiple times.

One of the features I miss from the old ROVI guide is displaying the actual time the program was recorded on the DVR list. It lists the channel, the day/date and how long the recording is, but the the actual time the recording took place is missing.

Among other things, I like the fact that the 16:9 format allows exposure of the entire primetime in the grid view, and that by using three user names I can have three favorite lists (Sports, News, and Primetime.) Not many minuses in features that I actually use.

If you mean "PG", "R", etc., it sure does. If you're referring to "**", "****", etc., I don't think Tribune Media provides those in the Trio data. The old Passport guide had its data provided by Rovi.

yes - I meant the *** type ratings;

ok - that does work for me too - I just didn't realize it because the first set of channels listed are all below 1000 so I didn't think it was showing just HD

. Nope Tribune provides the data for the passport guide.