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Cox Cable - whole Home DVR Cisco - Page 29

post #841 of 879
Just had mine installed Wednesday of this week.

Things I noticed from the start:

  • Increase in responsiveness of the guide.
  • Trick modes (FF/RW/etc) seem smoother at higher trick speeds
  • OD is MUCH faster

I recorded five shows at once last night without an issue. I've recorded several shows with no issues so far (granted I've only had it three days now).

So far, nothing adverse to report. However, keep in mind, if you've read my history in this thread since Feb 2011 (when I first had WHDVR installed) it's been constant service calls until finally a field supervisor noticed that the wiring was not done correctly.

For those of you switching from regular DVR to this, make sure your tech wires the house properly or you will have issues. I cannot stress that enough. If you have bad wiring, MOCA will not function as it should. You'll have the worst problems on the client boxes, for obvious reasons.
post #842 of 879
Quote:
Originally Posted by usmcfiredog View Post

Has anyone figured out how to stop this cable box from interfering with HDMI control?

To stop this box from messing with cec control you need to disconnect the cec pin in the hdmi cable plugged into the box. The easiest way to do this, and how I did it, is with the following adapter...

http://www.lindy-usa.com/hdmi-cec-less-adapter-female-41232.html
post #843 of 879
I find that ON DEMAND WITH CONTOUR TO PRETTY MUCH WORTHLESS, my personal experience is about 90% of what I "attempt" to watch has either broken, audio, video or both, even hard reboots or cox system resets are of little or no help, in early NOV customer support blamed it on Atlanta servers and that COX was moving to new servers, still an on going problem, definitely NOT ready for prime time, ONLY reason I have NOT gone back to a SA rcvr is the 6x recording
post #844 of 879
Quote:
Originally Posted by Memphoman View Post

I find that ON DEMAND WITH CONTOUR TO PRETTY MUCH WORTHLESS, my personal experience is about 90% of what I "attempt" to watch has either broken, audio, video or both, even hard reboots or cox system resets are of little or no help, in early NOV customer support blamed it on Atlanta servers and that COX was moving to new servers, still an on going problem, definitely NOT ready for prime time, ONLY reason I have NOT gone back to a SA rcvr is the 6x recording

The 6-tuner DVR is a Cisco/SA product (9865HDC.) Your OnDemand problems are not universal. Others have no problem at all.
post #845 of 879
I currently have DirecTV and am thinking about jumping ship for the "new" 6 tuner DVR with Contour, but have some questions that surprisingly enough Cox has not been able to answer. I was hoping someone here who has had the box for a few months could answer:
1. In the "Series Manager" the 2 tuner DirecTV DVR I have only allows a maximum of 50 series to be added to be recorded, is there such a limit on the Contour 6 tuner box, if so, what is it?
2. I have 4 televisions, so 1 DVR and three clients, can I record 6 things while watching recordings from the DVR on each of the 4 televisions at the same time; if not, what are the limits there?
3. Do the client boxes have tuners to watch "live" television or is everything pulled from the DVR box?
4. In real world use, are you really seeing 300 hours of HD being able to be stored on the DVR?

Anything else i should know before jumping ship?

Thanks in advance.
post #846 of 879
I am considering switching to cox next year when my current commitment end. is there a limit to the number of shows that can be program to record. With DTV you are limited to 50 shows being setup to record with two at a time.
post #847 of 879
I've had 52+ shows setup for series recording and did not run into a problem.
post #848 of 879
what I am complaining about is the ON DEMAND,with CONTOUR, not recorded shows, I never had a problem prior to getting a contour box
post #849 of 879
I just got the Record 6 DVR. I have the digital audio output set to Dolby Digital on one of the client boxes. I am using HDMI to the receiver at that location. The receiver is showing PCM pro logic or something like that. Can anyone confirm that these boxes can/do output dolby digital over HDMI with content that supplies it? If I use the optical digital output from one of the client boxes to a different receiver it is showing dolby digital.

Could the HDMI be reverting back to PCM if the handshake is bad or something or does it just not output dolby digital over hdmi?

I tried to find a manual for the Cisco 9865HDC but no luck.

EDIT: I read a post confirming it does output Dolby Digital over HDMI so not sure what the issue is.

Thanks, Brian
Edited by fingersdlp - 12/11/13 at 6:59am
post #850 of 879
I'm thinking of ordering the Record 6 tuner. Is it true that I'll see speed improvements in guide navigation? The regular Whole home DVR tuner is pretty sluggish right now.
post #851 of 879
Quote:
Originally Posted by jake9 View Post

I'm thinking of ordering the Record 6 tuner. Is it true that I'll see speed improvements in guide navigation? The regular Whole home DVR tuner is pretty sluggish right now.

Yes, but how much varies. The 9865HDC has more RAM and faster CPUs than either the 8642HDC or 8742HDC.
post #852 of 879
Quote:
Originally Posted by jake9 View Post

I'm thinking of ordering the Record 6 tuner. Is it true that I'll see speed improvements in guide navigation? The regular Whole home DVR tuner is pretty sluggish right now.
Yes It is true the new record 6 contour box has many improvements over the 2 tuner boxes, I work for cox as a tech in Az. The rec 6 box works very well and will even get better as more firmware updates get released
post #853 of 879
I currently have a two-tuner DVR and two client boxes. Wired for Whole Home DVR. That means I already pay for DVR service, and whole home DVR (I think they call it advanced TV on the bill). I want to know how much my bill will go up if I switch the current 2-tuner box for the new 6-tuner variety. The CSR said it would be $35 more, but that seems excessive. I wonder if she realized I already have the service and just need to increase for the new box. If anyone else out there has switch, how much extra was it? Thanks
post #854 of 879
About a month ago, when I inquired about the 6 record service the lady quoted me an extra $10/month. I currently have the Whole Home DVR service w/ two boxes.
post #855 of 879
Quote:
Originally Posted by glenngreen View Post

I currently have a two-tuner DVR and two client boxes. Wired for Whole Home DVR. That means I already pay for DVR service, and whole home DVR (I think they call it advanced TV on the bill). I want to know how much my bill will go up if I switch the current 2-tuner box for the new 6-tuner variety. The CSR said it would be $35 more, but that seems excessive. I wonder if she realized I already have the service and just need to increase for the new box. If anyone else out there has switch, how much extra was it? Thanks

It depends if your present 2-tuner DVR is running Trio (Contour) or Passport. If it is already running Trio (Contour), the DVR service fee will increase $5/month. If it is a non Trio (contour) DVR, the service fee will increase by $15/month. Cox is constantly changing its Contour/DVR pricing.
post #856 of 879
Quote:
Originally Posted by glenngreen View Post

I currently have a two-tuner DVR and two client boxes. Wired for Whole Home DVR. That means I already pay for DVR service, and whole home DVR (I think they call it advanced TV on the bill). I want to know how much my bill will go up if I switch the current 2-tuner box for the new 6-tuner variety. The CSR said it would be $35 more, but that seems excessive. I wonder if she realized I already have the service and just need to increase for the new box. If anyone else out there has switch, how much extra was it? Thanks

I just chatted with Cox support and I was quoted $57/month extra! and I already have the WH DVR w/ trio service. Not sure what they are charging so much for the Record 6 tuner.
post #857 of 879
Quote:
Originally Posted by jake9 View Post

Quote:
Originally Posted by glenngreen View Post

I currently have a two-tuner DVR and two client boxes. Wired for Whole Home DVR. That means I already pay for DVR service, and whole home DVR (I think they call it advanced TV on the bill). I want to know how much my bill will go up if I switch the current 2-tuner box for the new 6-tuner variety. The CSR said it would be $35 more, but that seems excessive. I wonder if she realized I already have the service and just need to increase for the new box. If anyone else out there has switch, how much extra was it? Thanks

I just chatted with Cox support and I was quoted $57/month extra! and I already have the WH DVR w/ trio service. Not sure what they are charging so much for the Record 6 tuner.

That certainly is much higher than it shows on their website:

http://ww2.cox.com/residential/tv/prices.cox
post #858 of 879
I don't know why on earth Cox cannot get the website to match billing / CSR information. The packages don't match up, the pricing doesn't match up, and the billing doesn't match any of the package bundles their website shows. No wonder a customer cannot get a straight answer from anyone. I have Contour (trio). So far, the increase for the 6-tuner box could either be $5, $15, $35 or $57! Is anyone in charge at Cox?
post #859 of 879
Quote:
Originally Posted by glenngreen View Post

I don't know why on earth Cox cannot get the website to match billing / CSR information. The packages don't match up, the pricing doesn't match up, and the billing doesn't match any of the package bundles their website shows. No wonder a customer cannot get a straight answer from anyone. I have Contour (trio). So far, the increase for the 6-tuner box could either be $5, $15, $35 or $57! Is anyone in charge at Cox?

Well, Cox has again changed its online price list. Add $8 to your list.

http://ww2.cox.com/residential/tv/prices.cox
post #860 of 879
Well, I had the 6 tuner DVR installed today and it's zippier rolling through the guide the the 2 tuner box. The client box wasn't replaced. The phone rep quoted me an additional $3 for it after I had wasted my time with chat support. I expressed my concern at the wide range of quotes, and he said the chat support folks often don't have access to your account so they can't always see how much more it would be, so they quote off the board. We'll see for sure after the first statement comes.
post #861 of 879
Quote:
Originally Posted by jake9 View Post

Well, I had the 6 tuner DVR installed today and it's zippier rolling through the guide the the 2 tuner box. The client box wasn't replaced. The phone rep quoted me an additional $3 for it after I had wasted my time with chat support. I expressed my concern at the wide range of quotes, and he said the chat support folks often don't have access to your account so they can't always see how much more it would be, so they quote off the board. We'll see for sure after the first statement comes.

I'll bet it's more. The current price list on the website lists the difference as $19.99 versus $12.99.
post #862 of 879
Check the comcast dvr threads. Getting straight answers from a cable co car must be a really hard!
Best,
Jeff
post #863 of 879

I'm in OK too, and thinking about jumping from DishTv to Cox with the new 6 tv system (which they said could be upgraded to 8 or 10 recordings/watchings??)

 

My question concerns the DVR saved recordings and the format that they are viewed.  

 

   Currently, with Dish the recorded shows are shown with Pictures/Icons and is very easy for my small children to Navigate threw.

I've been told that the new contour does not do this and only uses a folder file system with verbiage and no pictures, which would make it very difficult for my small children to know how to get to their shows.  Meaning lots of "Daddy, i need help! " calls???

 

can you confirm and/or deny this?? 

post #864 of 879
It's true, the recorded programs are listed only by text. What is worse, there is no option to alphabetize them so it is difficult for people who CAN read to find what they are looking for.
post #865 of 879

Wow, really.  That does make it much worse!  Thank You very much for the insight.

post #866 of 879
Quote:
Originally Posted by hero5005 View Post

I'm in OK too, and thinking about jumping from DishTv to Cox with the new 6 tv system (which they said could be upgraded to 8 or 10 recordings/watchings??)

My question concerns the DVR saved recordings and the format that they are viewed.  

   Currently, with Dish the recorded shows are shown with Pictures/Icons and is very easy for my small children to Navigate threw.
I've been told that the new contour does not do this and only uses a folder file system with verbiage and no pictures, which would make it very difficult for my small children to know how to get to their shows.  Meaning lots of "Daddy, i need help! " calls???

can you confirm and/or deny this?? 

A picture of a folder is not an icon? Plus, it list the number of shows within the folder. Kids would learn that easily, IMO.

Read http://media.cox.com/support/print_media/tv/interface/general/Cox-Trio-Guide.pdf starting on Page 49.
Edited by domino92024 - 3/28/14 at 1:20pm
post #867 of 879
I think he's looking for something like this:



and what Contour is offering is something like this:

post #868 of 879
TiVo offers both a Text and a Program Thumbnail, Best of both.

post #869 of 879
Quote:
Originally Posted by Bryan_CoxPHX View Post

TiVo offers both a Text and a Program Thumbnail, Best of both.


Are we still discussing the "Recorded Programs" list?
post #870 of 879
Quote:
Originally Posted by domino92024 View Post

Are we still discussing the "Recorded Programs" list?
Yes - The TiVo "My Shows" Menu is the same thing as the DVR List or My Recorded Programs List Menu.
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