Originally Posted by bdfox18doe
He-He..installed an HD set for our business manager here at home several years ago when TWC had first started VOD and the QAM's were unencrypted.
Her husband was channel surfing the new Tv that evening, and just as she walked into the room he had landed upon one of the QAM's with adult VOD.
He had a hard time explaining to her how he got those two girls going at it...
We had quite a fiasco here when it blew up
The big powder keg occured when a couple got a high end LG (I want to say 52in) from a local Speciality TV and Electronics shop -
All was great until thethe kids were watching Spongebob squarepants one moment then double-x and a half (yeah, they make half ratings...) porn the next... randomly and unexpectedly...
They called our support which walked them through Vchip blocks and removing the channels - all's fixed right?
Nope, here's where it got WORSE, because LGs will delete channels from it's lineup if there was no feed and auto re-add them when there was - so if you locked out the channel it was deleted and re-added with the next video stream... and ON TOP OF IT ALL... apparently VOD movie content (other than stuff provided for Subscription services on normal channels) carrys it's metadata differently - so VChip parental controls would not apply to 90% of the adult content...
So there was *NO* blocking of it on the TV without installing a cablecard or forcing the TV to connect through to a box.
but call center had no idea of course and figured the TV was at fault (most would assume a faulty V-chip not knowing that LG treats each stream as the creation of a new channel... nor knowing that VOD movie suppliers put ratings information in a spot other than line 24 of the programming metadata...) - heck I didn't know till I got our corporate testing labs in on it...
But the customer didn't blame us, since we showed them how the TV should be blocking it, they blamed the TV... and when a second one did the same thing, they demanded a refund. The store owner did so, but then came to the local office (he kept in touch with local management as well as me personally) and was very, VERY unhappy.
We finally tested the very same TV with a Card - which forced it onto our channel map - and offered it up to the customer (without a card rental charge on their account) and all was good for them.
But it's encrypted now
Though that is much to the dismay of all the OTHER people who were digging it *L*
I had one guy who's only complaint was it kept changing titles on him, often without finishing the current one. I told him he'd have to find out who's ordering it and tell them "Watch the entire movie dang it"
Most of the people who brought it to our attention were visibly upset until I explained it was an issue on our side, they were not being billed for it, would not be billed for it and we can offer then a free card or box if they want to keep the content from kids... after that they were like "um... do you mind if I keep watching it then?"
(to which I'd say "Hey, it's out there and it's unencrypted, if you like what you see, enjoy it while it's out there... Just bear in mind the content is completely random!)