Charlotte, NC - TWC - Page 230

Yeah... looks like somebody was bored.

Next question. Is this a WCCB problem or a TWC problem?

TWC channel 126 is showing channel 18.2, but their program guide is for 18.3.

It's a TWC issue, they are aware and working on it.

Hopefully, they'll fix it in the more 'customer-friendly' way and let us watch 18.3.

You should call them and ask for MeTv, as they are not obligated to carry it
under the current contract.

How about the username/password needed?

I'm in Raleigh and currently have DirecTV, but am considering switching to TWC with their new "Signature Home" service which will save me money overall. BUT, my main question is, how does their "new and improved" DVR compare to DTV's DVR? I've grown to absolutely love DirecTV's DVR and would find it hard to get something lesser. I had a TWC DVR several years ago and it was slow, buggy, and downright awful.

For those who have the newest boxes being offered under this package, how do you like the DVR and have you ever had DTV to compare with?

I left SH in October for DirecTV. I don't think you're going to like the Cisco 8600 series DVR's they are handing out for SH (at least here in Charlotte). PQ on the Cisco box, compared to an H(R)24 is horrible. The H(R)24's are faster and allow remote scheduling and deletion from another STB. Oh yeah, you can't put external hard drives on TWC's Cisco DVR's either. Unless that's changed recently. And I don't think it has.

If you're looking to save money, plan on having a "get used to it" moment or three from TWC's offering.

Good info, thanks. The PQ on my HR20 and HR22 is out of this world - never a complaint from my end. I would never want to give that up. I don't mind not being able to add an external DVR and do enjoy remote scheduling and deletion (but can live without it if necessary). PQ, however, is not something I can live without, especially on a 73" DLP.

Let me clarify the remote scheduling comment.

TWC does offer one the ability to send a request to their DVR(s) to record a show from an internet portal (as does DirecTV).

What I was referring to by remote scheduling was an STB in one room could tell a DVR in another room to record a show. DirecTV can. TWC, can't (or couldn't).

I can live with that. Thank you for clarifying.

I went with with the standalone 30/5 service from TWC and they ended up installing a UBEE DWS3611 modem. As I mentioned above, I wanted it in bridge mode but the techs that showed up were clueless on this mode. They were certainly willing to find out however but when they called the "expert" he told them that bridge mode didn't work on the Ubees, so I relented and took the default install. After doing some digging I was able to get it into bridge mode myself and disable the radio. I can also switch it back. Here is how:

• You first have to logon to the modem. Make sure you don't restrict javascript to this address.
• In the default NAT mode, the address will be 192.168.0.1
• Once logged on, you can disable the wireless by going to the wireless panel, primary network, and disable it. Not intuitive, but this seems to turn the radio completely off.
• Next select the hidden menu, http://192.168.0.1/TlModeChange.asp (this was previously mentioned in this topic)
• You should see a page that lets you change it between Bridged and NAT. It should be defaulted on NAT. Changing it to bridge will cause a modem reset. When it comes back the ethernet ports will be on the WAN. You can no longer connect on 192.168.0.1
• From this point you can plug in your own router and proceed as desired.
• So how do you connect to the modem to change it back?
• Change the address from 192.168.0.1 to 192.168.100.1. This allows you to connect to the modem in Bridge mode. You can now reverse the above steps or simply view what is going on with your modem.

There was a response above that you couldn't connect to the ubee modem once in bridge mode, but the 2nd address allows you to do this. I hope this helps others. To be fair to the techs, who did try to help, there apparently are no user guides for this modem, and this seems to now be the only modem they are installing in Charlotte. I did try this modem in the default NAT mode, but the wireless radio isn't very good.

As usual, there are no guarantees with this and I suspect that TWC could reconfigure it not to work in the future.

TWC placed my Ubee in bridge mode with no problem so I know they're capable of doing it.

Score one for Time Warner:

On or about April 21st, WCCB Weather Radar D2 will be replaced by MeTV on channel 126.

Last couple of weeks we've had the sound disappear from certain FOX shows for all or most of the episode. Happened to AI and Glee (don't watch much else on FOX so it may be more widespread). I don't know if it's a TWC problem or a WCCB thing. Anybody else notice this?

Well I know for a fact it is not WCCB's problem with the audio, so that would leave....._ as the problem...

Rob

It's pretty serious, which is why I'm surprised nobody else has mentioned it. Pretty much the whole episode of 'Glee' was silent (at least the 5.1 soundtrack, don't know about stereo). Same with last Wednesday's AI. No other similar problems on any other channels that I've noticed.

Doesn't feel like a hardware problem (SA8300HD DVR w/ expansion drive), but if I'm the only one who's experiencing this, that's what it has to be, right?

Oh it's not just you trust me many calls taken on this, 8300 non-ocap boxes where the worst problem of them all. Plus Clear QAM calls (depending on the TV brand) Seems like the Audio Pids got shuffled on the TWC side and they are looking into this. Note that OTA was fine with audio just what was mentioned above.

Rob

Was fine on DISH too.

I wonder how long we'll be getting the Spanish version of the race on Fox?

As long as you have SAP selected..It's fine for me here on TWC and OTA.
But.. I see an issue in TWC that could cause some tv's to have issues.

You're not the only one..It's a TWC system config issue..I just wish the CSR's had a clue and would not instantly blame the stations when it's a TWC problem.

Same problem with the 8300HD box and no audio on fox recordings this week. Audio during the lead-in commercial for House/glee then it dropped immediately once the show started; Audio for the first 10 minutes of Fringe then it dropped after the first commercial break. TWC rep is claiming a technical issue between them and Fox, we'll see if it resolves - pretty annoying.

All other recordings from other networks working fine.

Hmmm... House, Chicago Code, Bones and Fringe recordings were all good here this past week (Cisco 8640HDC).

I have the Samsung HD DVR and I had the same problems for both Chicago Code and Fringe. Ended up watching them on-line.

Thanks Rob & Bob. I'm using the venerable SA8300HD running Navigator MSN. That's the version of Navigator that must be TWC's version of the abused & neglected red-headed stepchild. No updating of the software in, what?, 5 years now? Still has the same simple bugs that could be fixed with a couple lines of code and one lousy hour of a programmer's time, still using a GUI formatted for 4x3 screens, still only providing only 2 lines of truncated program information, tons of freeze-ups and dropouts spoiling show after show, etc., etc.

But it's the only version that still has a working eSATA port allowing expansion drives, AFAIK. And I have nearly a terabyte of programming stockpiled for a rainy month. Or three. So, I gamely soldier on, putting up with this crap, month after month, year after year. I'd move some of that stuff off to tape via my JVC 40k D-VHS deck, but they crippled the firewire ports back in '06 (and yes, I know all about the famed FCC mandate to provide working firewire ports - TWC evidently thinks it's a mere "suggestion", one they chose to ignore because I was the only guy who ever complained). Every once in awhile somebody at TWC offers to "look into it", then I never hear from them again. *heavy sigh*

I didn't choose SAP. The race came back from commercial and it was in Spanish. I let it go for a while thinking it was Fox showing us that they were catering to their Spanish speaking audience but it went on for quite a while, even through a multi-car wreck. This was on TWC channel 1125. I switched to channel 125 and it was in English and when I switched back to 1125 it was in English as well then. This was through my 3272 DVR but it also happened on a TV with a QAM tuner in the kitchen. I don't know who was responsible but it was a strange occurance.

We had multiple reports of what you describe from TWC viewers.. TWC, Cisco, and FOX are all looking into it. It appears to be config issue or software bug in the Raleigh headend.

Same audio cut-out on House tonight though this time it made it all the way till the last 15 minutes before dropping out. Happened during the second-to-last commercial break. Analog recording was fine straight through (set it up on my TiVo as a back up.) My next scheduled Fox recording is Fringe on Friday, hopefully it's fixed by then.

All other networks remain perfectly fine; just Fox failing. Was worried for a while it was my new receiver (Denon 3311) but the issue is isolated to Fox and Fox was fine for the first two weeks I had it.

/shrug

We just switched to TWC last week and I noticed these same audio problems on Fox 18 here in Charlotte. Happened over the weekend when I DVR'd COPs and played it later, only to find that the whole show was in Spanish!!! Sunday's race kept going in and out of spanish. And last night, the audio on House dropped out during the last 15 mins!!! (There were no issues with audio using my OTA antenna).

Thought the problem was my Explorer 8300HD box, but since others have the same problem, maybe not. I'll complain to TWC & Fox18 - they need more squeeky wheels.