Originally Posted by ElwayLite
Compared to UPS Ground and Standard FedEx, they do suck. Their tracking is not as accurate, the love to come by your house, not deliver if you are not home, and leave no notification they were there. Their pickup policies are not the same either, in my area, as say FedEx. Where, if I miss a package, I can swing by on the way home from work and get it.
I've never not gotten a package, I just hate to see Fedex Home/Ground, but more and more are using them, so they will hopefully improve. I usually get some guy in a beatup van.
Some of this very much depends on where you live. My experience with FedEx Ground/Home delivery has been nearly flawless and I've both received and shipped a lot of stuff through them. Around here, the FedEx Ground / Home vans are usually in pretty good shape, the drivers are professional, they always leave a delivery notice if I'm not home and the package has a signature required, and I've found their tracking updates to usually be accurate.
OTOH, my experience with UPS Ground has been less than optimal - I've had hassles about shipping items in their original packaging (exactly as they were originally shipped to me via UPS, and the box and packing materials were in perfect shape) and had a case where they damaged a Mark Levinson CD transport and the claim process was an absolute nightmare - it took a LOT of perseverance (and unfortunately some yelling) to eventually get paid for the damage (in fairness, it wouldn't be a shock if it would be just as much of a hassle with FedEx).
An interesting tidbit is that I've had FedEx, UPS, DHL, and the USPS ALL deliver packages that were supposed to come to my house to another address in town that has the same street number, but a completely different street name. It turns out the other address is for a big business and when they're hurrying they see the number and jump to conclusions
. They know me by name at the post office because of this.
I really think the bottom line is that depending on where you live, one or the other or both might suck, but as a whole neither is probably any better or worse than the other.