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Anthem MRX Receivers - 300, 500, 700 Owners Thread & Tweaking Guide - Page 398

post #11911 of 14714
8/20/12 at 3:16pm
Quote:
Originally Posted by a1usedcomp View Post

Is a used D2 / Arc worth 1200.00 more than a MRX-500/Arc ? confused.gif

The D2 has twice the ARC processing than the MRXs do. For other features someone who owns or owned one could probably help more. You should probably post this on the D2/D2v thread.
John
Edited by jayray - 8/20/12 at 3:48pm
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post #11912 of 14714
8/20/12 at 5:54pm
I am trying to figure out how to post my charts, i dont think they look real good, my Fronts look weird. I cant find "print page" to paste? Help???
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post #11913 of 14714
8/20/12 at 5:56pm
Quote:
Originally Posted by vkowalski1970 View Post

I am trying to figure out how to post my charts, i dont think they look real good, my Fronts look weird. I cant find "print page" to paste? Help???

Use Print Screen or alt-Print Screen to take a screenshot of your charts, then open the Paint program and Paste (ctl-V) the screenshot and then save to a file.

Dan
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post #11914 of 14714
8/20/12 at 6:00pm
Win 7 has a snipping tool
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post #11915 of 14714
8/20/12 at 6:08pm


Ok this is my first run with it, Im a bit confuded, advice would be great.
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post #11916 of 14714
8/20/12 at 6:10pm


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post #11917 of 14714
8/20/12 at 6:15pm
What brand/model are your front L/R speakers? My first thoughts are either 1) your speaker placement has put the L/R in a 200Hz room mode null or 2) there's an out-of-phase issue with the cross-overs at 200Hz. Not knowing your room dimensions and speaker placement, or the make/model of speakers, we can only speculate.

Dan
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post #11918 of 14714
8/20/12 at 6:17pm
Quote:
Originally Posted by lerxst View Post

What brand/model are your front L/R speakers? My first thoughts are either 1) your speaker placement has put the L/R in a 200Hz room mode null or 2) there's an out-of-phase issue with the cross-overs at 200Hz. Not knowing your room dimensions and speaker placement, or the make/model of speakers, we can only speculate.
Dan

Focal 836 Chorus V

I was testing a Marantz with Audyssey and it told me they were out of phase, but the wiring is correct. My Onkyo with the same audyssey never showed it.
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post #11919 of 14714
8/20/12 at 7:00pm
Your Focal's have a lower crossover at 250Hz, but the null on your graphs appears to be dead-on 200Hz.

You could try using the real-time measurement feature of ARC to determine if moving the L/R has any affect on the null at 200Hz.

Dan
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post #11920 of 14714
8/20/12 at 7:37pm
Quote:
Originally Posted by vkowalski1970 View Post



Both the null and peak the low freq. can possibly be fixed by moving them further from the back and side walls as it did for me. Use quick measure to help locate them.
John
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post #11921 of 14714
8/20/12 at 7:42pm
Quote:
Originally Posted by jayray View Post

Both the null and peak the low freq. can possibly be fixed by moving them further from the back and side walls as it did for me. Use quick measure to help locate them.
John

They are pretty close to the back wall, but about 6 feet from the side walls. How does the rest look? Im confused about the cutoffs.....Especially on the music side and the cutoffs on the sub, should I make changes? How do the other look? Remember Im new to this...lol
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post #11922 of 14714
8/20/12 at 8:04pm
Quote:
Originally Posted by vkowalski1970 View Post

They are pretty close to the back wall, but about 6 feet from the side walls. How does the rest look? Im confused about the cutoffs.....Especially on the music side and the cutoffs on the sub, should I make changes? How do the other look? Remember Im new to this...lol

Move them out then.
John
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post #11923 of 14714
8/20/12 at 9:41pm
I purchased a brand new MRX-300 from a local dealer a couple of months ago. I have been very happy with it... until tonight. I finally got around to running the wire for my rear surround speakers ( running 7.1) and once hooked up I noticed constant crackling sound (loud static-type sound) coming from the left rear. I swapped speakers and cables (twice) and got the same result. This crackling sound is only coming from the newly hooked up left rear channel. The unit shipped with 50.23 firmware and I fear this is not a firmware issue. frown.gif

I dread the thought of returning it to the dealer and being without my theater. I just sold the perfectly functioning 7.1 receiver which the Anthem replaced. Figures. mad.gif

Any advice?
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post #11924 of 14714
8/20/12 at 10:22pm
Quote:
Originally Posted by goto10 View Post

I purchased a brand new MRX-300 from a local dealer a couple of months ago. I have been very happy with it... until tonight. I finally got around to running the wire for my rear surround speakers ( running 7.1) and once hooked up I noticed constant crackling sound (loud static-type sound) coming from the left rear. I swapped speakers and cables (twice) and got the same result. This crackling sound is only coming from the newly hooked up left rear channel. The unit shipped with 50.23 firmware and I fear this is not a firmware issue. frown.gif
I dread the thought of returning it to the dealer and being without my theater. I just sold the perfectly functioning 7.1 receiver which the Anthem replaced. Figures. mad.gif
Any advice?

Just to rule out the firmware, upgrade to 50.25. If it persists check the speaker wires to make sure it isn't the connections. If that checks out, call or email Anthem.
John
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post #11925 of 14714
8/21/12 at 8:37am
I just got an MRX300 and I love it. I do seem to have a problem, though. Every once in a while the entire video output appears to go through a purple filter. Everything, buttons, the image itself, everything looks purple. Sometimes changing inputs makes it go away and everything looks normal. Some other times I need to turn the unit off and back on to make it go away. PVR and BDP are connected via HDMI, as is the TV (an older 1080i rear projector). Any ideas?
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post #11926 of 14714
8/21/12 at 10:06am
Quote:
Originally Posted by jayray View Post

Quote:
Originally Posted by goto10 View Post

I purchased a brand new MRX-300 from a local dealer a couple of months ago. I have been very happy with it... until tonight. I finally got around to running the wire for my rear surround speakers ( running 7.1) and once hooked up I noticed constant crackling sound (loud static-type sound) coming from the left rear. I swapped speakers and cables (twice) and got the same result. This crackling sound is only coming from the newly hooked up left rear channel. The unit shipped with 50.23 firmware and I fear this is not a firmware issue. frown.gif
I dread the thought of returning it to the dealer and being without my theater. I just sold the perfectly functioning 7.1 receiver which the Anthem replaced. Figures. mad.gif
Any advice?

Just to rule out the firmware, upgrade to 50.25. If it persists check the speaker wires to make sure it isn't the connections. If that checks out, call or email Anthem.
John

Thanks. I called Anthem this morning. Their reccomendation is also to update the firmware as well as performing a system reset. Barring that solving anything, they said to bring it to the dealer for a no-hassle exchange for a new unit. This made me happy. I called the dealer and they put their last unit in stock on hold for me until I try the firmware/reset tonight. This also made me happy as I feel confident that I will not be without my theater for any duration if the receiver is defective in any way.

So far so great on the customer service angle, both from Anthem and my dealer. I'll report in on the end result.
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post #11927 of 14714
8/21/12 at 10:55am
Question, I am hearing a "crackle" when ever I start decoding Dolby Tru or DTS Master, it happens a few times at the start of the material and then goes away. Anyone had this happen? I am running the latest 50.25 firmware and it doesnt do it after about 30-45 seconds of playing. I just got the unit Monday and wondering if I should have them get me a new unit....I have changed HDMI cables and inputs and still the same. Outside of that, I love it. My Focals are performing like they never have before!
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post #11928 of 14714
8/21/12 at 11:25am
Quote:
Originally Posted by vkowalski1970 View Post

Question, I am hearing a "crackle" when ever I start decoding Dolby Tru or DTS Master, it happens a few times at the start of the material and then goes away. Anyone had this happen? I am running the latest 50.25 firmware and it doesnt do it after about 30-45 seconds of playing. I just got the unit Monday and wondering if I should have them get me a new unit....I have changed HDMI cables and inputs and still the same. Outside of that, I love it. My Focals are performing like they never have before!

Email Anthem with your info, they are the best to solve this. tech @anthemav.com
John
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post #11929 of 14714
8/21/12 at 1:18pm
Quote:
Originally Posted by jayray View Post

Email Anthem with your info, they are the best to solve this. tech @anthemav.com
John

WITHOUT the SPACE smile.gif
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post #11930 of 14714
8/21/12 at 1:28pm
Quote:
Originally Posted by drhankz View Post

WITHOUT the SPACE smile.gif

In all fairness, don't bother. Just contact your dealer. I had the misfortune to have a truly bad MRX300. I emailed Anthem and after about 3 seconds of troubleshooting, they told me to contact the dealer. Save yourself the trouble, this is why you buy from reputable dealers, they will talk to Anthem and have your problem rectified.
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post #11931 of 14714
8/21/12 at 2:23pm
Quote:
Originally Posted by RaggedEdge View Post

In all fairness, don't bother. Just contact your dealer. I had the misfortune to have a truly bad MRX300. I emailed Anthem and after about 3 seconds of troubleshooting, they told me to contact the dealer. Save yourself the trouble, this is why you buy from reputable dealers, they will talk to Anthem and have your problem rectified.

Dealers aren't tech support but if Anthem, in the end, wants replace the unit, the dealer will be involved.
John
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post #11932 of 14714
8/21/12 at 2:31pm
Quote:
Originally Posted by goto10 View Post

I purchased a brand new MRX-300 from a local dealer a couple of months ago. I have been very happy with it... until tonight. I finally got around to running the wire for my rear surround speakers ( running 7.1) and once hooked up I noticed constant crackling sound (loud static-type sound) coming from the left rear. I swapped speakers and cables (twice) and got the same result. This crackling sound is only coming from the newly hooked up left rear channel. The unit shipped with 50.23 firmware and I fear this is not a firmware issue. frown.gif
I dread the thought of returning it to the dealer and being without my theater. I just sold the perfectly functioning 7.1 receiver which the Anthem replaced. Figures. mad.gif
Any advice?

welcome to the club..
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post #11933 of 14714
8/21/12 at 2:32pm
Quote:
Originally Posted by esautomatix View Post

I just got an MRX300 and I love it. I do seem to have a problem, though. Every once in a while the entire video output appears to go through a purple filter. Everything, buttons, the image itself, everything looks purple. Sometimes changing inputs makes it go away and everything looks normal. Some other times I need to turn the unit off and back on to make it go away. PVR and BDP are connected via HDMI, as is the TV (an older 1080i rear projector). Any ideas?

you too..for both of you just contact the dealer.
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post #11934 of 14714
8/21/12 at 7:09pm
Quote:
Originally Posted by keefy6 View Post

you too..for both of you just contact the dealer.

I reset the unit, reloaded arc and the crackle during DTS Master and Dolby True went away.....Sounds great!!
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post #11935 of 14714
8/21/12 at 7:30pm
So...I have a Paradigm Sub 15 on order to replace my REL Storm. My question is whether I should just use ARC for bass management or buy the PBK for $250 to set up the Sub in the room first and then run ARC on top of the eq'd sub. On the one hand it seems redundant, but on the other it seems like I'd be eq'ing some of the room anomolies out of the sub by using the PBK first. Confused eek.gif
Edited by scirica - 8/21/12 at 8:27pm
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post #11936 of 14714
8/21/12 at 8:11pm
Quote:
Originally Posted by RaggedEdge View Post

In all fairness, don't bother. Just contact your dealer. I had the misfortune to have a truly bad MRX300. I emailed Anthem and after about 3 seconds of troubleshooting, they told me to contact the dealer. Save yourself the trouble, this is why you buy from reputable dealers, they will talk to Anthem and have your problem rectified.
Quote:
Originally Posted by jayray View Post

Dealers aren't tech support but if Anthem, in the end, wants replace the unit, the dealer will be involved.
John

I'm just telling everyone my experience. I had a unit that would not accept a firmware upgrade. The tech person at Anthem never had me do any diagnostics, he immediately had me contact my dealer. When I took my unit to my dealer, he called Anthem tech support and they walked him through a whole bunch of steps and after about 30 minutes determined that my unit was indeed defective. Why didn't Anthem have me do those steps? They immediately referred me to my dealer. Again, I'm just relating my experience with Anthem tech support.
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post #11937 of 14714
8/21/12 at 8:52pm
Well, I'm now running firmware 50.25 and the hissing/crackling persists. I can barely hear the audio track behind all of the static through the left rear surround. It's really bad. I spoke to my dealer and made arrangements to swap it for a new unit tomorrow.
Quote:
Originally Posted by keefy6 

welcome to the club..

Thanks. rolleyes.gif
Edited by goto10 - 8/21/12 at 9:07pm
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post #11938 of 14714
8/21/12 at 9:14pm
Quote:
Originally Posted by scirica View Post

So...I have a Paradigm Sub 15 on order to replace my REL Storm. My question is whether I should just use ARC for bass management or buy the PBK for $250 to set up the Sub in the room first and then run ARC on top of the eq'd sub. On the one hand it seems redundant, but on the other it seems like I'd be eq'ing some of the room anomolies out of the sub by using the PBK first. Confused eek.gif

I thought the PBK kit was $99. However I used both PBK and ARC to tame my sub 25. Run PBK to set the best position. After PBK has been set, then run ARC. My chart in the FAQ, shows my measurement with PBK and it is very flat from 100-20Hz. The sub 15 is an excellent addition to your system. Set it up right and you will hear and feel great LFE.
John
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post #11939 of 14714
8/21/12 at 9:17pm
Quote:
Originally Posted by RaggedEdge View Post

I'm just telling everyone my experience. I had a unit that would not accept a firmware upgrade. The tech person at Anthem never had me do any diagnostics, he immediately had me contact my dealer. When I took my unit to my dealer, he called Anthem tech support and they walked him through a whole bunch of steps and after about 30 minutes determined that my unit was indeed defective. Why didn't Anthem have me do those steps? They immediately referred me to my dealer. Again, I'm just relating my experience with Anthem tech support.
As long as you are served well, then that's what matters.
John
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post #11940 of 14714
8/21/12 at 10:02pm
Quote:
Originally Posted by jayray View Post

I thought the PBK kit was $99. However I used both PBK and ARC to tame my sub 25. Run PBK to set the best position. After PBK has been set, then run ARC. My chart in the FAQ, shows my measurement with PBK and it is very flat from 100-20Hz. The sub 15 is an excellent addition to your system. Set it up right and you will hear and feel great LFE.
John

Thanks John! Perhaps it went up in price but I believe the MSRP is actually $299! I'm going to get it so I can optimize my sub in the room. That should make it a breeze for ARC to dial in the full system. Can't wait to re-watch and re-listen to some of my favorite movies and music!
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