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Anthem MRX Receivers - 300, 500, 700 Owners Thread & Tweaking Guide - Page 524

post #15691 of 16453
Sorry, I did mean the 300 for $700.
post #15692 of 16453

Hi

 

I just had the same problem with my mrx700...the audio says "no signal" I had a tech from  the dealer come to my house to see if everything was ok and everything WAS ok. So I gave my receiver to my dealer and he called Anthem to get a "claim number" and off it went...until I learned that they sent my receiver to Buffalo,NY. I called Anthem and they told me that was a mistake,it should have gone to Mississauga. Well,it's been over a week in Buffalo and no news. For a very expensive receiver,I don't think they give very good service. Plus I had much cheaper receivers in my life and never had a problem Only one who gave me one was a Nad which was always clipping for nothing...very annoying.

 

Anyway,I posted this so other people would know. I like to buy Canadian,but give me something for it...service...or quality...

 

Peter

post #15693 of 16453
Quote:
Originally Posted by hellraiser1951 View Post

Hi

I just had the same problem with my mrx700...the audio says "no signal" I had a tech from  the dealer come to my house to see if everything was ok and everything WAS ok. So I gave my receiver to my dealer and he called Anthem to get a "claim number" and off it went...until I learned that they sent my receiver to Buffalo,NY. I called Anthem and they told me that was a mistake,it should have gone to Mississauga. Well,it's been over a week in Buffalo and no news. For a very expensive receiver,I don't think they give very good service. Plus I had much cheaper receivers in my life and never had a problem Only one who gave me one was a Nad which was always clipping for nothing...very annoying.

Anyway,I posted this so other people would know. I like to buy Canadian,but give me something for it...service...or quality...

Peter
I would guess that either your Canadian dealer shipped it to Buffalo by mistake or Anthem did not realize your dealer and your MRX 700 were already in Canada. I would be upset as well, but I would not knock Anthem's service as I have had only the best of experiences with a past D2 and a subsequent D2v issue.
post #15694 of 16453
Quote:
Originally Posted by hellraiser1951 View Post

Hi

I just had the same problem with my mrx700...the audio says "no signal" I had a tech from  the dealer come to my house to see if everything was ok and everything WAS ok. So I gave my receiver to my dealer and he called Anthem to get a "claim number" and off it went...until I learned that they sent my receiver to Buffalo,NY. I called Anthem and they told me that was a mistake,it should have gone to Mississauga. Well,it's been over a week in Buffalo and no news. For a very expensive receiver,I don't think they give very good service. Plus I had much cheaper receivers in my life and never had a problem Only one who gave me one was a Nad which was always clipping for nothing...very annoying.

Anyway,I posted this so other people would know. I like to buy Canadian,but give me something for it...service...or quality...

Peter
I had the same problem with my 300. Mine would play static and display no signal. I tried everything but in the end it was a bad MCU board. Mine took four weeks due to the customs and shipping time. All my contact was with Piero Ferrari who is the Customer Service Supervisor. He was very fast at returning emails and kept me informed every few days as to the status of my unit. He was really great to work with. Here's his contact info:

T: (905) 696-2868
E: pferrari@paradigm.com
post #15695 of 16453

Thanks for info on Piero. I contacted him by email and he was very fast in returning my email with the answer I wanted to hear. They received my unit today from Buffalo and he said they would look into it in the next couple of days. Now that was excellent on the part of Paradigm (Anthem) to answer my email so fast.

 

Thanks for your info.

 

Pete

post #15696 of 16453

Hi Stan

 

someone on the forum here gave me a name to contact at Paradigm (Anthem) and emailed him today and a couple hours later he contacted me. So everything is fine now,thanks to that gentleman.

It also changed my point of view about Paradigm.

 

Pete

post #15697 of 16453
Quote:
Originally Posted by hellraiser1951 View Post

Hi Stan

someone on the forum here gave me a name to contact at Paradigm (Anthem) and emailed him today and a couple hours later he contacted me. So everything is fine now,thanks to that gentleman.
It also changed my point of view about Paradigm.

Pete
Pete, glad to read the you got hooked up with Piero. My dealings with Anthem customer support were actually several years ago with Nick before he was moved up from head of CS in the chain of command. Also, What I was trying to say to you was that I was really surprised that your Canadian Anthem dealer did not know that the unit needed to go to Mississauga for repair as I a pretty sure that Buffalo is just a US address/facility for customs clearance purposes. Hopefully, you have a spare receiver in the interim. I know that a tech issue with any receiver is a PIA.
post #15698 of 16453

You are absolutely right about that. And the same day that my dealer told it was sent to Buffalo,NY,I was on the photo to Anthem and had actually talk with Piero who told me that it was wrong.

When I heard that,I went back to my dealer and told the owner that I found it strange that when he told me they had sent the receiver to the states,the light bulb in my head flashed...I would have questionned that. Make a 2 minutes phone call to Anthem just to make sure. He said no,that it was the first time they were dealing with them and it could have been normal for Anthem to send units to the US for warranty repairs.

 

Personnaly,I don't think they are very professional. I bought the unit at Signature Audio,near Ottawa and they are way more professional then the dealer here. But it is a Stereo Plus outfit,so I guess you can't expect much. And the owner told me that they don't sell Anthem much here in Hawkesbury...no kidding

 

Thanks and long life to the blog. First time in my life I find one of them being very useful.

 

Peter

post #15699 of 16453
Hello guys,

I am a noob to this thread so please be patient with me butting in in the middle of pleasant debates. I have been thrown in the market for an upgraded receiver (onkyo TX-SR805) and I have been doing some research on what is current and out there right now. Along with offerings from Marantz, Onkyo and Denon I stumbled upon Anthem's "affortable" line of receivers. I immediately started searching their website for places to demo the MRX-300 or 500. It turns out, I would have to drive around 1.5 hours to demo. Which brings me to my question. Are there any owners in this thread who own one of these two receivers and live in the Bakersfield, California area (Kern County); and are willing to demo their equipment.

I would be using the MRX as a preamp as I have an ATI 1807 powering my SEOS setup.

Thanks in advance,
Justin
post #15700 of 16453
Hi Justin, unfortunately I'm in CT, so I'm a bit beyond your driving range, but if I was in CA I would definitely have you over for a demo. Everyone in this thread is pretty cool, so if there any members in your areas I'm sure you'll here from them. Good luck and if you get an MRX you'll be completely blown away by the sound.

Legairre
post #15701 of 16453
Quote:
Originally Posted by orcarola25 View Post

Hello guys,

I am a noob to this thread so please be patient with me butting in in the middle of pleasant debates. I have been thrown in the market for an upgraded receiver (onkyo TX-SR805) and I have been doing some research on what is current and out there right now. Along with offerings from Marantz, Onkyo and Denon I stumbled upon Anthem's "affortable" line of receivers. I immediately started searching their website for places to demo the MRX-300 or 500. It turns out, I would have to drive around 1.5 hours to demo. Which brings me to my question. Are there any owners in this thread who own one of these two receivers and live in the Bakersfield, California area (Kern County); and are willing to demo their equipment.

I would be using the MRX as a preamp as I have an ATI 1807 powering my SEOS setup.

Thanks in advance,
Justin

I live in tulare near the outlet, and I have the mrx300.
post #15702 of 16453
Hey guys,

So I just recently switched out my Paradigm Sub 25 for a Rythmik F25 (with plans to add a second F25 in a few weeks). Re-ran arc and here is what I got:


The one thing I noticed immediately after looking at the ARC results was that the F25 started to roll-off before 80Hz, something my Paradigm Sub 25 never did. This is backed up by ARC setting the Front and Center speakers to 60Hz crossovers and setting LFE to 80Hz.....whereas my Sub 25 had the standard 120Hz LFE setting.
On the Rythmik, I am using the LFE In jack, 14Hz/Mid, Rumble off, Limiter off, Crossover @ 120Hz, 0 phase, volume at mid, Auto on.
I also set the HPF to Flat for the Subwoofer Target.

On the low-end, the F25 rocks. Tron Legacy was just as good/slightly better than my Sub 25. However, on the upper end it seems to be lacking slightly. I assume this is due to the upper end rolling off well before 80Hz. Any idea if this was just an ARC measurement issue (I did use a new seat as my MLP for this measurement series than I had been using in the past with my Sub 25)? A setting I am overlooking? Or just the fact that this subwoofer doesn't play that high?

Thanks!


Here are the graphs for my Fronts, Surrounds, and Center as well, just in case they are relevant:


Edited by BigCoolJesus - 10/18/13 at 10:00pm
post #15703 of 16453
Also,

I am having an ARC installation issue on my girlfriends Windows 8 Toshiba Laptop. When I try to install ARC from the CD that came with my MRX 700, it DOES NOT install the Windows USB driver for the microphone, nor does using the install download from the Anthem website. This causes ARC to say no microphone can be detected, forcing my to drag my Windows 7 desktop out to my theater room to take measurements now.

Any thoughts? Is there anyway to extract the USB driver off of my Windows 7 desktop or download it individually to install? Is this a known issue?

Thanks!
post #15704 of 16453
Quote:
Originally Posted by BigCoolJesus View Post

Also,

I am having an ARC installation issue on my girlfriends Windows 8 Toshiba Laptop. When I try to install ARC from the CD that came with my MRX 700, it DOES NOT install the Windows USB driver for the microphone, nor does using the install download from the Anthem website. This causes ARC to say no microphone can be detected, forcing my to drag my Windows 7 desktop out to my theater room to take measurements now.

Any thoughts? Is there anyway to extract the USB driver off of my Windows 7 desktop or download it individually to install? Is this a known issue?

Thanks!

Disable driver signing in windows 8 and run the installation again. It shouldn't be an issue with ARC, but I know it is with PBK.
post #15705 of 16453
tongue.gif
Quote:
Originally Posted by BigCoolJesus View Post

Hey guys,

So I just recently switched out my Paradigm Sub 25 for a Rythmik F25 (with plans to add a second F25 in a few weeks). Re-ran arc and here is what I got:


The one thing I noticed immediately after looking at the ARC results was that the F25 started to roll-off before 80Hz, something my Paradigm Sub 25 never did. This is backed up by ARC setting the Front and Center speakers to 60Hz crossovers and setting LFE to 80Hz.....whereas my Sub 25 had the standard 120Hz LFE setting.
On the Rythmik, I am using the LFE In jack, 14Hz/Mid, Rumble off, Limiter off, Crossover @ 120Hz, 0 phase, volume at mid, Auto on.
I also set the HPF to Flat for the Subwoofer Target.

On the low-end, the F25 rocks. Tron Legacy was just as good/slightly better than my Sub 25. However, on the upper end it seems to be lacking slightly. I assume this is due to the upper end rolling off well before 80Hz. Any idea if this was just an ARC measurement issue (I did use a new seat as my MLP for this measurement series than I had been using in the past with my Sub 25)? A setting I am overlooking? Or just the fact that this subwoofer doesn't high? ]

BCJ...I noticed the same thing with my Rythmik sub...doesn't play as
High as my Paradigm subs. ( they aren't as nice as your sub 25)

1st thing I would do is re-measure using the same listening position
As you had with your sub 25. This will give us a better idea of how it
Measures compared to the sub 25. Beyond that it's all about adjusting
The placement of the sub.

Funny, usually we look to get rid of a null or improve bottom end performance,
Looking at the graph if you had to you could bump up the LFE to 100hz without
Issue.

I remember a similar situation in my system,none of my equipment had moved
Or changed....my LFE dropped from 120 to 80!!!! The reason was microphone placement
Differences....and I'm talking INCHES!!
Edited by grasshoppers - 10/18/13 at 10:29pm
post #15706 of 16453
So,
I'm thinking about a technology update from a 10 year old Rotel unit where I currently use SPDIF-in from an HTPC. One item I thought I saw on the 500 was the ability to play FLAC from a thumb drive - but I don't see that on the 510. Am I correct in my reading, or missing something?
post #15707 of 16453
Quote:
Originally Posted by lespurgeon View Post

So,
I'm thinking about a technology update from a 10 year old Rotel unit where I currently use SPDIF-in from an HTPC. One item I thought I saw on the 500 was the ability to play FLAC from a thumb drive - but I don't see that on the 510. Am I correct in my reading, or missing something?

You are not missing anything. They pulled all media player capability from the x10 series because "nobody wanted/used it" and it is considered redundant with all the other media players/streaming boxes out there.
post #15708 of 16453
Quote:
Originally Posted by BigCoolJesus View Post

Hey guys,

So I just recently switched out my Paradigm Sub 25 for a Rythmik F25 (with plans to add a second F25 in a few weeks). Re-ran arc and here is what I got:


The one thing I noticed immediately after looking at the ARC results was that the F25 started to roll-off before 80Hz, something my Paradigm Sub 25 never did. This is backed up by ARC setting the Front and Center speakers to 60Hz crossovers and setting LFE to 80Hz.....whereas my Sub 25 had the standard 120Hz LFE setting.
On the Rythmik, I am using the LFE In jack, 14Hz/Mid, Rumble off, Limiter off, Crossover @ 120Hz, 0 phase, volume at mid, Auto on.
I also set the HPF to Flat for the Subwoofer Target.

On the low-end, the F25 rocks. Tron Legacy was just as good/slightly better than my Sub 25. However, on the upper end it seems to be lacking slightly. I assume this is due to the upper end rolling off well before 80Hz. Any idea if this was just an ARC measurement issue (I did use a new seat as my MLP for this measurement series than I had been using in the past with my Sub 25)? A setting I am overlooking? Or just the fact that this subwoofer doesn't play that high?

Thanks!


Here are the graphs for my Fronts, Surrounds, and Center as well, just in case they are relevant:


The question is, why are you switching to a F25 from a Sub 25?

On another note, make sure you've disabled the crossover on your F25.
post #15709 of 16453
Hello,
It looks like your Rythmik's Cutoff freq is set to 80hz? Please post your target #s.
I have a Rythmik F12SE,,

post #15710 of 16453
Quote:
Originally Posted by Rock Danger View Post

Disable driver signing in windows 8 and run the installation again. It shouldn't be an issue with ARC, but I know it is with PBK.

Thanks. I'll try this for sure.
post #15711 of 16453
Here are the targets:
post #15712 of 16453
Quote:
Originally Posted by Giraffe View Post

The question is, why are you switching to a F25 from a Sub 25?

Future upgrades.

I have not been able to find another Sub 25 for sale anywhere to match the one I had and I want to have at the minimum dual subs, possibly triples. Had to make a linear upgrade to Rythmik to do this.
post #15713 of 16453
Quote:
Originally Posted by Thucydes View Post

Thanks for replying Nick,

So if you have just ARC enabled (no other processing) and are listening to say a 96khz stereo FLAC file through PCM it should process it natively and not down-sample? My understanding of the existing mrx x00 models was that with ARC enabled it couldn't process 96khz natively.

If so that is a noteworthy upgrade and makes the new mrx x10 models closer in line with your big boy D2v, AVM processor's abilities.
Quote:
Originally Posted by Nick @ Anthem View Post

Sorry I don't have enough details about conditions involved, so for now the answer is "48k or better". As well, these things may change over time. The idea is to run the DSP without running out of power resulting in pops or dropouts. That's when things need to get turned down.

Can someone please clarify this issue? Are Anthem MRX x10 receivers capable of processing high resolution FLAC files over HDMI, or do they need to down-sample the incoming signal? What about high resolution DTS-HD Master Audio (96 kHz, 24 bit, 5.1)? It is unusual that Anthem does not cover any high resolution audio formats in the specs. For example, if you read specs for sub $1000 receivers from Yamaha, Pioneer, and Marantz, you can easily tell that these receivers fully support 192kHz/24Bit AIFF/WAV/FLAC formats as well as DTS-HD Master and Dolby TrueHD multi channel audio decoding.

Are Anthem receivers peculiar in this respect so that when ARC is engaged during playback they will down-sample ALL high resolution audio to some lower resolution format? If so, that would be truly bizarre especially for a $2000 receiver like MRX 710.
Edited by sdv5 - 10/19/13 at 10:39am
post #15714 of 16453
Quote:
Originally Posted by BigCoolJesus View Post

Here are the targets:

Hello,
Just as an experiment try to recalculate your charts and manually change the Sub cutoff to 120hz. You do not have to re-run Arc to do this. Either you have some 80 cross over set on your sub, or. You might have to move the sub around to get a better reading.
Post your new charts after you recalculate.


Good luck
Jeff
post #15715 of 16453
BigCoolJesus,
ARC is seeing the peak at 30Hz and the big dip at 100Hz in your Sub's Measured output as an indication that the Sub is already rolling off by 80Hz. If you put a straight edge through those you'll see what I mean.

Now your Sub's output at bass frequencies HIGHER than 100Hz, indicates the Sub is clearly capable of doing better, so the question is why is it performing poorly through say 50 to 100 Hz?

The most likely explanation is that your Sub's internal Crossover is still engaged. So double-check that you have disabled the Crossover built into the Sub. If it does not offer a way to turn off the Crossover altogether, then crank it up to the highest possible frequency to get it out of the way as much as possible.

Next check whether there are any output shaping controls on the Sub. If so disable those as well. If the Sub has any output ports that can be manually opened/closed you may need to open them. You want to set your Sub to not manipulate the audio at all. A "flat" response.

Next check the Manual for your Sub regarding placement advice. Some Subs will specifically warn against certain placements -- too close to a wall or corner for example. For example, some Subs with "servo" feedback -- a process that improves the accuracy of the Sub -- have problems placed against a corner because the reflections confuse the servo.

If those don't provide an easy answer, then it would be wise to spend some quality time using the Quick Measure tool to see how your Sub's output changes as you move it around. You can also move the mic to the different ARC mic locations as you are doing this to see how much variation ARC is getting in Sub response at the different mic locations. You can mentally average these looking for a candidate Sub position that produces smoother output across 50 to 150Hz at the set of mic positions.

At these frequencies even inches matter -- even rotating the Sub in place. But typically people would look at candidate positions which are different in character. If on the front wall try a corner or along a side wall for example.
--Bob
post #15716 of 16453
Already ahead of you Bob!
Here are my results after doing a bunch of Quick Measuring:

This first graph is the Subwoofer in the Right Front corner of the room (where my Sub 25 used to sit) with the microphone at my MLP:


This second graph is the Subwoofer in the Left Front Corner of the room with microphone at my MLP:


This third graph is with the microphone 6" from the front of the subwoofer:



From the quick measurements it is easier to see that it is not a crossover issue, as these graphs show the subwoofer rolling off near 150-200Hz, not 80Hz. The graphs also show that at the MLP, whether the sub is in the left or right corner, I must be sitting in a null around 60-70Hz as there is a major dip on the graph there for either corner placement. I am keeping the subwoofer in the left corner though, as the overall measurement line pre-ARC is flatter than the right front corner.
I unfortunately do not have a PBK quick measure graph of my old Sub 25 to compare to, but I am trying to dig up the old PBK results graph none the less.

MORE NOTES:
-Moving the subwoofer closer to the center of the room makes that null at 60-70Hz worse and the overall measurement line is more up/down
-Standing the subwoofer up (vertical placement) does not change measurement at all
-Moving it further out from wall has same affect as moving it closer to center

I will be awaiting feedback from the Rythmik thread before re-running ARC and than will post my newest results here.

Thanks so far guys!
post #15717 of 16453
^ Try a placement up a side wall -- adjacent to the wall. (i.e., get it away from that front wall.) Also try rotating the sub in place (unless it is a style of Sub with a down or up firing cone).
--Bob
post #15718 of 16453
Quote:
Originally Posted by Bob Pariseau View Post

^ Try a placement up a side wall -- adjacent to the wall. (i.e., get it away from that front wall.) Also try rotating the sub in place (unless it is a style of Sub with a down or up firing cone).
--Bob

+1 on rotating the sub in place...solved my problem with a null.

Common sense tells us that the driver needs to face out into
The MLP...my Rythmik sub driver now faces into the entertainment
Center!
post #15719 of 16453
Quote:
Originally Posted by Bob Pariseau View Post

^ Try a placement up a side wall -- adjacent to the wall. (i.e., get it away from that front wall.) Also try rotating the sub in place (unless it is a style of Sub with a down or up firing cone).
--Bob

Thanks for making it difficult Bob eek.gif (have to run the subwoofer wire around the room to try this). Will report back soon.
post #15720 of 16453
Quote:
Originally Posted by Bob Pariseau View Post

^ Try a placement up a side wall -- adjacent to the wall. (i.e., get it away from that front wall.) Also try rotating the sub in place (unless it is a style of Sub with a down or up firing cone).
--Bob
My Rythmik is against a side wall, and that fixed all my problems. When I ran ARC it set the cutoff to 120hz.
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