Quote:
Originally Posted by Neuromancer 
Again, revisit my statement. If MTK does not tell the engineers something, then the engineers can't give this information to the CSRs; if the engineers are not sure of an implementation (maybe it is buggy, can only be implemented for internal uses, is on their "to do list", or is something that needs to be considered later) they may not communicate this down to the CSR. The CSR's roll is to be an interface between the customer and the development group. Being ignorant of some facts is beneficial to ensure that incorrect or outright false information is not discussed outside of internal channels.
That, and there are some things that you, as a customer, never need to know. Sorta like how if you call/E-Mail OPPO they will not disclose what other streaming partners they are courting, or how many BDP-93 units they have sold.
You do realize that CSR just means Customer Service Representative? This applies to all degrees of face to face support, which includes E-Mail. You are not getting a special CSR because you are going through E-Mail. In fact, you may be talking to over the phone and E-Mailing the same individual.
Again, revisit my statement. If MTK does not tell the engineers something, then the engineers can't give this information to the CSRs; if the engineers are not sure of an implementation (maybe it is buggy, can only be implemented for internal uses, is on their "to do list", or is something that needs to be considered later) they may not communicate this down to the CSR. The CSR's roll is to be an interface between the customer and the development group. Being ignorant of some facts is beneficial to ensure that incorrect or outright false information is not discussed outside of internal channels.
That, and there are some things that you, as a customer, never need to know. Sorta like how if you call/E-Mail OPPO they will not disclose what other streaming partners they are courting, or how many BDP-93 units they have sold.
You do realize that CSR just means Customer Service Representative? This applies to all degrees of face to face support, which includes E-Mail. You are not getting a special CSR because you are going through E-Mail. In fact, you may be talking to over the phone and E-Mailing the same individual.
Neuromancer, I fully understand that its a CSR, but a CSR also should not give false information. If someone is asking a simple question that is going to help them decide whether or not they are going to buy their product, and the "CSR" isnt sure of the answer, I assume that Oppo is a small place, and the engineers may be an office or two away from the customer service room...so if they dont know the answer they can just walk over and ask an engineer before answering the email, couldnt they? I also assume that when they say "we are not aware..." they are not talking about the CSR group, they are talking about Oppo as a company, because if a CSR isnt aware of something, thats why they make engineers that they can ask the question before answering the customer. I would rather they take their time answering an important quesiton on a buying decision and sending a reply when they know something, even if it takes them a couple days to find out for sure. If the CSR needs to have an engineer confirm it with MediaTek prior to answering, then Id rather have them do that and be accurate.
As far as Cinavia, it is no secret what it is and there are no secret negotiations going on that are hush hush...its either in the player or it isnt and the CSR should confirm that with an engineer prior to answering, and I am taking them at the their word.. its already well known that the 83 doesnt have it and the the PS3 does, so whether the 93 has it or not is not a secret of national security proportions. I am actually hoping that someone on the internet confirms it prior to them shipping my unit, because I am sure there are people on other forums or even this forum that have the unit in hand and can check it.
