I bought 2 pair of Viewsonic PGD-150 glasses and the Mits adapter on Nov 27, 2010. The glasses from Amazon. The adapter from Electronics Expo. I received everything about Dec 7. The combination works wonderfully with my 2009 Mits 73" DLP. We used 6 times prior to the BCS game Monday, Jan 10, 2011, night.
When we took them out for the game, the plastic on the right ear stem was broken through on one of the glasses. The rubber backing was holding it on. When not in use, the glasses are kept in the original boxes surrounded by foam; the boxes kept under a table away from any traffic. The plastic just broke, like so many others here have experienced.
On Tuesday, Jan 11, 2011, I contacted Viewsonic Customer Support hoping they would quickly replace them. Well, after 4 days, 3 reps and a couple promises of a resolution time, I received the following from Viewsonic:
Dear Mr. Durnin:
Thank you for contacting ViewSonic Technical Support. The pictures have been reviewed and the glasses would need to be sent to our repair depot for evaluation. The glasses also have a serial number which is needed to setup the RMA.
Should you require additional assistance or would like to speak to a Technical Support Engineer directly, please contact our Technical Support Dept. at 1-800-688-6688 and choose the Technical Support menu option. A Technical Support Engineer will gladly assist you.
Thank you for choosing ViewSonic.
Technical Support Engineer
381 Brea Canyon Road
Walnut, CA 91789
When I called Tech Support to inquire about this process, I was informed that I would need to ship them to Walnut, CA at a my expense, they would "evaluate" whether the break was due "customer induced" and then determine they would replace them. If not, they would return the glasses to me. When speaking with the Tech Support rep, she had seen the pictures and acknowledged that there was no visual evidence of any abuse, she described the frame as "pretty".
So, 4-5 days to ship to Walnut, CA, 10-14 days to get answer, 4-5 days to return them to me in FL. If I choose this option, in all likelyhood, I will end up with my broken glasses back after the return window for Amazon closes. The rep also acknowledged this possibility.
I am not a happy camper. I am entering this using a Viewsonic monitor, my second and last monitor from Viewsonic...
I will update this saga with my experience with Amazon...
Update: Amazon is replacing the glasses, no questions asked! They are shipping a new pair while I am returning the broken pair. No waiting. No hassle. Guess with whom I will continue to do business?