Originally Posted by conan48
So my projector hasn't been working for almost a month and I dropped it off at my dealer 2 weeks ago and he still hasn't contacted me. It seems JVC is giving the runaround to my dealer and he is doing the same to me in turn.
What should my next step be? Should I contact the better business bureau?
If you can find out the names of the head of service and the President of JVC US, write them to explain what is transpiring, with all documentation, and that if you don't get progress or resolution, you will take them to court (small claims or superior, not sure which it falls) for failure to provide warranty service.
This may spur them. If not, you must be prepared to follow through and actually take them to court.
You can usually download the forms to file with the court online in most states, and you'll have to pay a few bucks to file, but they will have to either show up or settle. I've done this and it works. If they show up, judges typically don't look favorably on corporations screwing the little guy in these kind of situations.
HOWEVER, two weeks is not that much time to have elapsed, so you might need to work the dealer more first - do everything in writing so you have a paper trail to including with your court filing.
Do you have a case number? I've dealt with JVC customer support in the past for a bad RP, and they weren't the worst in the world. Maybe your dealer sat on the box for a while. He should at least be able to give the case or repair number for it, which should then have a date when they received the item.