What do you think about JVC's warranty service?
Here is my story:
My RS50 failed a few days before the Super Bowl. The unit came on for a few seconds and then the bulb went off and the LEDs started flashing red. I did everything I could think of but the unit would not come on. I ordered a new bulb, but it did not make a difference. The lens cover was stuck at the open position too.
I called JVC who referred me to a website; the latter forwarded me to Mendtronix. I packed my projector with more bubble wrap than what Mendtronix recommended and went to a double box packing just in case.
Unfortunately, the unit arrived according to Mendtronix with cosmetic damage. It looked like it was dropped hard on one corner where the rear fan vent is located. Mendtronix send me the pictures of the box and projector, and I didn't see any physical damage to the box itself but its hard to say from low res images.
Mendtronix diagnosis for the original problem was a bad power board which has taken over a month to fix. The cosmetic damage which more than likely will involve a new cabinet has not been even ordered... It's a mess. One of the main issues is that my unit is in a facility in Atlanta and the supervisor is in California. Although this person has tried to help, I just don't think these guys are reliable; I have to call every week to get things moving. The story with FedEx is even more complex since Mendtronix in Atlanta is just a repair shop with no administration personnel; therefore, the supervisor in California has to coordinate with some FedEx inspector in Atlanta to get access to Mendtronix so the inspection can happen. Again, it is been more than a month and am about to pull all my hair out.
To summarize it has been over month since my projector failed with less than 700 hrs of actual usage. Someone damaged my projector and not even an inspection has taken place.
I had an Epson projector and although the JVC is by far a superior projector in the picture quality, Epson's warranty was awesome; basically, Epson overnights a unit to your home at their expense and you simply ship your defective unit back. And BTW, I paid less than half for my old Epson than what I paid for my JVC.
Has anyone had a similar experience? Does anyone have a good contact over at JVC who I can speak to and voice my opinion?