Originally Posted by Geof
This makes no sense to me. If the problem is the lamps JVC is certainly getting the lamp mfgr to supply replacements. If the problem is in the chassis JVC would have to pay for the replacement lamps. What you say may be doable for awhile but eventually the real truth would be revealed. Six months from now if the 45/55/65 have few lamp issues but the 40/50/60's do it'll be pretty obvious and at that point JVC would have to recall projectors or possibly be slapped with a CA Lawsuit. Eventually they'd have to deal with the chassis issue (IF it's a chassis issue) so why make this more expensive by delaying the inevitable with free (& expensive) lamps.
I work for a company and QA products from multiple vendors. Whenever there are issues with products each vendor is quick to point the finger at the other and getting them to work together to resolve an issue is like pulling teeth. If there is a design flaw with the JVCs and they admit it they can't point the finger at anyone but themselves. If however they say it's a lamp issue they don't make the lamps themselves and they can blame shift. If JVC blames the lamp manufacturer and since the lamp manufacturer in this case JVC is the customer I'm sure they have some pull to get the lamp manufacturer to pony up some new lamps.
It also may seem that you aren't taking into consideration that this is AVS. Personally, I've had an RS2 clone for 2.5 years and I haven't hit 600 hours on the lamp. In my case I wouldn't see issues until over a year later and at that point I wouldn't have a leg to stand on if I weren't keeping up with forums and such. I'm sure there are others out there who may have had the issues but may have no idea they are not alone.
Originally Posted by Geof
It's an assumption on my part. If you were a projector mfgr and had a lamp supplier delivering a lot of lamps that don't meet specifications would you just continue to buy them and dispense them without asking them to replace their defective merchandise?
Regardless my argument stays the same...trying to "cover up" a design issue in the chassis by supplying replacement lamps would eventually come home to bite them in the ass. How exactly would they be able to explain no issues in the 45/55/65 if they continue to have issues with the 40/50/60? Blaming the lamp only works so long if it's not the lamp......
When you say "How exactly would they be able to explain no issues in the 45/55/65 if they continue to have issues with the 40/50/60?" you need to clarify who JVC is explaining these issues to. If their customer service isn't that great then they may not give a hoot what happens until it starts effecting their sales. "Hopefully" these issues won't be seen in the new models. There is certainly no guarantee and more than likely I will still get the JVC as of now the Sony HW30 is the only other model that I see in this price range that I am interested in and it still seems priced a bit high for the feature set compared to the fantastic pre-order price for the RS45.
If anyone can swing it I think the RS45 is worth the risk considering the price but in the upper models I'd by the Sony VW95 over the upper end JVCs any day of the week but that's just me.
Originally Posted by jim2100
To me, this does not sound convincing at all. I am not doubting that Ron Jones is reporting what he was told. But apparently the JVC rep said it was "unofficial" information, and there was some vague notion of changes to the bulb design or manufacturing process or QC, but the lamps have the same part number. In other words, nothing that can be verified by purchasers. Another JVC rep claims that the problem is small and the failure rate is normal. In fact, the second rep is apparently contradicting the first, since if the problem is small and "normal", then there would be no reason to change the lamps to fix it. To me, this sounds like reps just BSing. We do not even have the names of these reps so that they can be asked for further details. I bet JVC would officially deny any such things were even said.
I agree. This rep may not even have a clue technically but overheard someone who told someone else who heard them say they believe the lamp issues are resolved.
In the end we can only speculate and the only way we will really know what root of the problem is with the RS40 is if the RS45 has no lamp issues while using the same lamp that the RS40 uses. It that's the case I expect there to be some very unhappy RS40 owners out there.