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Official JVC RS40/X3 Owners Thread - Page 307

post #9181 of 9663
5/29/12 at 9:08am
Is it risky to buy b-stock RS40 from AVS ? Will they come with 003 bulbs ? Thanks.
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post #9182 of 9663
5/29/12 at 9:17am
That's a tough call that only you can make. I figured that if the RS40 didn't work out, it could be sold for close to what the B-stock price is. That made me feel like i had an "out" if the bulb business is not solved. The image the RS40 produces is worth that risk to me.

Now the first round of B-stocks had the 002 bulbs. Only AVS could say what this batch has.

Both AVS and JVC claim to be standing by these (as per AVS). But AVS can't fix something if it is inherently wrong.....if the bulbs, even the newest 003's, are just faulty. I have more faith that AVS will try to make it right if things continue to look bad for these lamps than I do of JVC doing so.

The way I look at it, I'll have 500 hours by the end of the summer. Hopefully, if it's going to die, it will happen before then and I can get an 003 replacement.
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post #9183 of 9663
5/29/12 at 9:43am
AVS did not check which bulb was coming or the bulb hours on the 1st batch.

Though I hate that there have been so many bulb issues others have reported, I feel more comfortable with AVS in the loop and the price I paid.
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post #9184 of 9663
5/29/12 at 12:11pm
Quote:
Originally Posted by russ_777 View Post

How do you KNOW the newest version (003 w/flapper) has fixed the issue? If you do have proof, I'm sure a lot of folks here would like to see it, me included.

On the 2nd bolded point, this (quality issues) is certainly not unique to electronics, and it's not a result of anything unique about designing and manufacturing electronics or bulbs. In principle it's no different than Ford selling Pintos with gas tanks that explode or Chinese companies selling drywall that is defective (other than the consequences obviously being much less severe). The OEM failed to commit due diligence in developing their design, in managing their supplier and in verifying and validating their product. This is straight out of ISO 9001, AS9100, CMMI, etc. -- pick your favorite quality management system standard.

It is not rocket science to model or test thermal characteristics of a design. There are many good simulation applications available that a competent ME can use to determine if a cooling design is adequate. In my opinion, the fact that JVC has modified the enclosure design to alter the airflow after two configurations of the assembly have proven to be faulty shows that they did not adequately model or test the design before going to market. So don't count me as one who thinks this is the supplier's fault -- ensuring that a product meets its requirements is always the OEM's responsibility.

To their credit, they appear to be accepting responsibility and making it right. It appears to be a textbook case of inadequate quality assurance in planning the product.

Ditto. I feel like we're JVC's beta tester for their first gen 3D projector with these new lamps. I was lead to believe that the 002 series of lamps was the answer, so forgive me if I'm not holding my breath that the 003 lamps are any better. And while JVC is replacing the lamps, how long will they continue to do so? And what happens if/when they stop? Compared to lamp for the Sony HW30, these JVC lamps aren't cheap. When we have to start paying for them, then what?

JVC has long held a great reputation on AVS forums for being excellent PJs with superb value. Personally, I'd like to see that continue. Sadly, I don't think that's going to be the case until they provide a permanent resolution to this issue. Call me nuts, but I think the only solution is a refund or an exchange for their next model which is hopefully a better engineered, redesigned model, not an RS*5.
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post #9185 of 9663
5/31/12 at 10:57am
Quote:
Originally Posted by stevenjw View Post

Call me nuts, but I think the only solution is a refund or an exchange for their next model which is hopefully a better engineered, redesigned model, not an RS*5.


NUTS! just kidding. If it were a fair world, and JVC could not fix this for us, you would be right. Unfortunately this is not a fair world and this is purely a numbers issue for JVC. What costs more:

1) Replacing all units with this issue with newer units. And if the bulbs are the issue, not the PJ, then this does nothing as the RSx5 series uses the same bulb anyway. If it IS a PJ issue, then they are certainly not going to replace two generations of PJ's.....not a chance.

2) Continuing to bandaid fix the issue with replacement bulbs until we all upgrade....even if they lose some customers.

It has to be cheaper to go with number 2. So we're stuck until/unless the bulbs are really fixed. I hope they are and that my 002 dies soon so I can replace it, recalibrate, and stop worrying about this issue and just enjoy the thing!
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post #9186 of 9663
5/31/12 at 12:42pm
I picked up one of the B stock RS40s from AVS a couple of days ago. I plan on ceiling mounting the projector with about a 16' throw to a 120" screen. I'm having trouble finding information on how much vertical and horizontal lens shift the projector will allow. The entry into my theater is the middle of the back wall where I would like to mount the projector, so I will need to move it a couple of feet to the right.

I've search many threads and JVC's website but can not seem to find the answer. Can anybody help me out or point me in the right direction?
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post #9187 of 9663
5/31/12 at 2:02pm
Maybe this can help: http://www.avland.co.uk/aasp/jvc/102...9/lenshift.jpg
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post #9188 of 9663
5/31/12 at 3:43pm
FYI the B-Stock RS40 I purchased from AVS last week has an 002 bulb. Firmware was 1.4. Lamp had one hour on it.
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post #9189 of 9663
5/31/12 at 3:55pm
Quote:
Originally Posted by Justins123 View Post

FYI the B-Stock RS40 I purchased from AVS last week has an 002 bulb. Firmware was 1.4. Lamp had one hour on it.

If all of the second round of AVS B-Stocks have 002 lamps, seems JVC is asking for trouble.
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post #9190 of 9663
5/31/12 at 5:10pm
Quote:
Originally Posted by curlyjive View Post

If all of the second round of AVS B-Stocks have 002 lamps, seems JVC is asking for trouble.

I called today and AVS is out of RS40 B stock now. They do have a B stock RS45 for a few hundreds more than a B stock RS40.
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post #9191 of 9663
5/31/12 at 6:00pm
Quote:
Originally Posted by richardyc View Post

I called today and AVS is out of RS40 B stock now. They do have a B stock RS45 for a few hundreds more than a B stock RS40.

Any difference in pic quality between the rs40 and rs45?
What are the differences between the two?
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post #9192 of 9663
6/1/12 at 7:56am
Quote:
Originally Posted by curtishd View Post

Any difference in pic quality between the rs40 and rs45?
What are the differences between the two?

I don't think there is much difference in PQ. The 45 does have lens memory, possibly better 3d performance, and it looks like a LAN port. but not 100% sure on that one. They both use the same bulb.
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post #9193 of 9663
6/1/12 at 3:55pm
Quote:
Originally Posted by curlyjive View Post

NUTS! just kidding. If it were a fair world, and JVC could not fix this for us, you would be right. Unfortunately this is not a fair world and this is purely a numbers issue for JVC. What costs more:

1) Replacing all units with this issue with newer units. And if the bulbs are the issue, not the PJ, then this does nothing as the RSx5 series uses the same bulb anyway. If it IS a PJ issue, then they are certainly not going to replace two generations of PJ's.....not a chance.

2) Continuing to bandaid fix the issue with replacement bulbs until we all upgrade....even if they lose some customers.

It has to be cheaper to go with number 2. So we're stuck until/unless the bulbs are really fixed. I hope they are and that my 002 dies soon so I can replace it, recalibrate, and stop worrying about this issue and just enjoy the thing!

Of course, they've chosen option 2. I don't like BEING STUCK and just HOPING. That's not conducive to my ability to stop worrying. It pisses me off that we should even have to worry in the first place and not simply enjoy the damn thing!
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post #9194 of 9663
6/1/12 at 4:18pm
Quote:
Originally Posted by stevenjw View Post

Of course, they've chosen option 2. I don't like BEING STUCK and just HOPING. That's not conducive to my ability to stop worrying. It pisses me off that we should even have to worry in the first place and not simply enjoy the damn thing!

Hey if it turns out that they have not fixed the bulb issues, we can arrange a mass call into JVC and complain day. IF we can get all the RS40/50/60/45/55/65 owners one the forum to call the same day MAYBE (I doubt it but...) they would take more notice. Heck even for those without the issue YET, they are likely to have it.
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post #9195 of 9663
6/1/12 at 5:17pm
My RS40 belched again last night. I've been having hdmi handshake problems with it and I have heard that the system board may be the culprit. We were watching a movie when all of a sudden the picture started to flicker between norm and slightly darker. It was intermittent and would go for a minute and then flicker for five seconds, and so on throughout the movie. I thought it might be the bulb, a 003 with the flapper and with 197 hours on it. However, when I tried to bring up the menu I found that it was very slow to come up and then slow to move left to right in order to get to the column with the hours listed. I have also noticed lately that the projector was not responding well to the remote. At the time I blamed it on needing new batteries(which I didn't have) but now I not so sure.

Anyway, we finished the movie and when I switched back to Directv the handshake reared it's ugly head and I had to pull the plug to turn it off. Tried to start it up again so that I could put it through a normal shutoff cycle but no luck. Went to bed and will try again tonight.

How long are we going to have to put up with this disaster?

BTW, tried to call JVC Customer Care for warranty claim and could not find anything resembling the right place. Anyone have the right number to call?
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post #9196 of 9663
6/1/12 at 5:43pm
Here's a direct number to JVC repair center in Long beach, California. phone number 562-295-1142.
They replaced my Processor PWB assy. I haven't had even a hint of issues with lock ups. No firmware update needed.
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post #9197 of 9663
6/1/12 at 6:47pm
I received a call just a minute ago from an important manager of JVC responding to an email I sent in earlier to JVC asking for an RA. He was extremely professional, listened to all of my concerns, and suggested several things to try to alleviate/ diagnose my handshake issue. I have two weeks before I plan to drop the unit off at their repair facility in Long Beach so I am going to try his recommendation for the diagnosis. The recommendation was a direct connection between the Directv box and the projector. This works for me as my AVR does not have HDMI. The Directv is a good test because of the frequent change in resolution between the stations. I still have to figure out how to hook up my PS3 for watching a movie.

I tried to plead our case as honestly as possible concerning the issues we have discussed here on this forum. Hopefully, there will be merit in what I related and we will all be happy owners for the foreseeable future.
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post #9198 of 9663
6/4/12 at 7:36am
Quote:
Originally Posted by JackB View Post

My RS40 belched again last night. I've been having hdmi handshake problems with it and I have heard that the system board may be the culprit. We were watching a movie when all of a sudden the picture started to flicker between norm and slightly darker. It was intermittent and would go for a minute and then flicker for five seconds, and so on throughout the movie. I thought it might be the bulb, a 003 with the flapper and with 197 hours on it. However, when I tried to bring up the menu I found that it was very slow to come up and then slow to move left to right in order to get to the column with the hours listed. I have also noticed lately that the projector was not responding well to the remote. At the time I blamed it on needing new batteries(which I didn't have) but now I not so sure.

That sounds like more than just a handshake problem.
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post #9199 of 9663
6/4/12 at 8:42am
I just installed my RS 40 over the weekend. I have to say I'm very impressed with this thing! Aside from the fact that it's a beast (and so much heavier and bigger than my Sanyo Z4), it has more than exceeded my expectations!

I did notice an issue, though. I am noticing that it doesn't want to sync at 1080/24p with my Panasonic blue-ray player(DMP-BD35). It has NO problem synching at 1080/60p, but when I turn on 24p output at the player, and put in any blue-ray disk, it starts blinking like it's struggling to sync every 5 seconds or so. I did a few searches on synch problems and 1080/24p, but didn't find results that were quite what I am experiencing.

If this has been discussed, can you point me at the posts? Could this be a problem with the cable? I was thinking this might be the problem, but why would it work just fine on 1080/60p? Also, how do I check the firmware level? I went through the menus, but somehow missed it.

Thanks for any help you might be able to give me!
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post #9200 of 9663
6/4/12 at 3:43pm
Are you going directly from the player to the projector? I have a BD-35 and it syncs up with the 45 no problem. Time to find the culprit, component or cable.
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post #9201 of 9663
6/4/12 at 3:54pm
I'm going through a Pioneer ELite VS -84tXsi receiver in "bypass" with no video conversion but handling sound through HDMI.

You are right though. I'm going to try going directly from the player to the RS 40 and see what happens. If it doesn't work, I"ll try another cable. I hope that it's the cable and not the receiver or the projector.
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post #9202 of 9663
6/4/12 at 4:54pm
Quote:
Originally Posted by Karl Englebright View Post

I'm going through a Pioneer ELite VS -84tXsi receiver in "bypass" with no video conversion but handling sound through HDMI.

You are right though. I'm going to try going directly from the player to the RS 40 and see what happens. If it doesn't work, I"ll try another cable. I hope that it's the cable and not the receiver or the projector.

Do you have a link or description of the cable that you are using?
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post #9203 of 9663
6/4/12 at 7:57pm
No link but if I recall correctly, it was a blue jean cable. 25 footer, I think.
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post #9204 of 9663
6/4/12 at 10:20pm
I haven't been on this forum in almost a year, but I bought my RS-40 back in March of 2011. My bulb is to the point of having it in 3D mode to even see it since other modes are so dark. I am noticing a few comments saying some people have gotten replacement bulbs even after warranty and that they are on version 003 now. What are you guys doing to get replacement bulbs? Do I need to email or call JVC directly? Sorry if this has been answered already, but 307 pages are a lot to go through. If I am out of luck, any place to get a new bulb that isn't $400-$500 dollars? Thanks.
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post #9205 of 9663
6/6/12 at 9:54am
Well, did some testing last night and it appears to be the Pioneer Elite VSX-84TXi that is causing the problem. When connecting the Panasonic player to the JVC, 24p works just fine. Hook it back up to the Reveiver, and the problem returns. Dang it, I was hoping it was the cable. The Pionneer needs a firmware upgrade (and apparently a daughter card fix) that requires dropping it off or mailing it to the nearest authorized repair shop. frown.gif

1080/60p so far has been very impressive in terms of picture quality, so I may just leave it knowing that sometime I will have to upgrade the receiver.
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post #9206 of 9663
6/6/12 at 11:07am
Quote:
Originally Posted by jbolt View Post

I haven't been on this forum in almost a year, but I bought my RS-40 back in March of 2011. My bulb is to the point of having it in 3D mode to even see it since other modes are so dark. I am noticing a few comments saying some people have gotten replacement bulbs even after warranty and that they are on version 003 now. What are you guys doing to get replacement bulbs? Do I need to email or call JVC directly? Sorry if this has been answered already, but 307 pages are a lot to go through. If I am out of luck, any place to get a new bulb that isn't $400-$500 dollars? Thanks.

If you bought from a good dealer like AVS, contact them first. They might be able to facilitate a faster replacement. If need be you can contact JVC directly. JVC has acknowledged a lamp issue, so if you bulb was under say 1000 hours, chances are good they will replace it. You may get the rare CSR that is not helpful, and need to ask for a manager, but you have a reasonable expectation for a replacement.
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post #9207 of 9663
6/7/12 at 4:37pm
Quote:
Originally Posted by JackB View Post

My RS40 belched again last night. I've been having hdmi handshake problems with it and I have heard that the system board may be the culprit. We were watching a movie when all of a sudden the picture started to flicker between norm and slightly darker. It was intermittent and would go for a minute and then flicker for five seconds, and so on throughout the movie. I thought it might be the bulb, a 003 with the flapper and with 197 hours on it. However, when I tried to bring up the menu I found that it was very slow to come up and then slow to move left to right in order to get to the column with the hours listed. I have also noticed lately that the projector was not responding well to the remote. At the time I blamed it on needing new batteries(which I didn't have) but now I not so sure.


Anyway, we finished the movie and when I switched back to Directv the handshake reared it's ugly head and I had to pull the plug to turn it off. Tried to start it up again so that I could put it through a normal shutoff cycle but no luck. Went to bed and will try again tonight.


How long are we going to have to put up with this disaster?


BTW, tried to call JVC Customer Care for warranty claim and could not find anything resembling the right place. Anyone have the right number to call?

I had all of the same symptoms in the past with my X3. JVC Canada finally performed the circuit board fix for me after I pointed out the existence of the service bulletin. So far none of the symptoms have returned.

As an aside, I also asked for them to replace my old bulb with the 003 since I was getting pretty severe ghosting with 3D, but all they offered was a discounted 003 bulb.
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post #9208 of 9663
6/9/12 at 4:55pm
Hi, please, how can i identify the latest (1.5) version of firmware in the service menu? What string should I read? Thanks.
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post #9209 of 9663
6/10/12 at 10:00am
Quote:
Originally Posted by caliv7 View Post

Hi, please, how can i identify the latest (1.5) version of firmware in the service menu? What string should I read? Thanks.

I'm not sure how to read it from the service menu, but you can check it with a PC via the updater program and USB cable.

http://pro.jvc.com/prof/support/productupdate.jsp
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post #9210 of 9663
6/11/12 at 1:54pm
Hello folks,

I have an RS40 going well with aproximately 400hs. I am planning to move from an 84" screen with 0.8 gain to a 100" screen with 1.0 gain. I am concerned 3D may get a bit dark.

Anybody here with a 100" 1.0 gain screen happy with 3D brightness ?

(unfortunately I cannot purchase a screen with gain here in Brazil)

Thanks in advance !
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