I am not sure what exactly you are referring to. Is it ordering bulb? I talked to JVC and provided requested photos of the lamp. He said lamp is defective and charged $350 for the bulb. I only used 950 hours, but bought projector last year April.
I was so careful to use projector based on recommendations from avs forum. For example out of 950 hours, many hours I just left projector on for 20 or 30 minutes when I am taking short break. I was told turning on/off projector will reduce lifespan of the bulb. At least I should have saved electricity;-) It is too expensive for me to spend 40 cents for 1 hours of movie.
JVC should have honored at least prorating of hours.
Edited by sukumar - 10/21/12 at 8:05am