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Official JVC RS40/X3 Owners Thread - Page 323

post #9661 of 9680
5/20/13 at 10:26am
I thought I would post this for people who have had their front remote sensor quit working only to have it work again once projector is unplugged/plugged back in. My warranty was about up so I sent projector in to Mendtronix, who now handles JVC warranty repairs. They initially replaced the PROCESSOR PWB but after getting projector back front remote sensor would still quit working. The second time they had the tech call me who was the one working on projector and he made sure he could duplicate my environment so he could diagnose/fix correctly. The 2nd time he replaced the LED & IR PWB. I have had my RS40 back about 2 1/2 weeks and front remote sensor has worked every time now. So, I hope the original defective LED & IR PWB was the culprit and mine will now continue to work every time. Hope this post helps someone else get theirs fixed correctly.

Mike
Edited by mbw23air - 5/20/13 at 12:19pm
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post #9662 of 9680
5/20/13 at 5:17pm
Thought I'd ad my 2c worth. I went through this dead IR problem too. I'm in Australia so dealt with Kenwood the JVC distributors here who were great.

First my 002 lamp died at 450 hours and less than one year old. Was replaced under warranty no questions. The pj was never the same again.

With new 003 lamp installed I had random intermittent freezing issues at startup. The PJ went back for repair (at end of warranty period) and the power supply was changed which didn't fix the problem. PJ then went back for a new cpu board which fixed the freezing problem but not the front IR problem. PJ went back for new IR board which fixed the IR. After a few weeks the front IR died again (same issue of being able to be restored by unplugging the pj for a while). At this point I was about 9 months out of warranty and the pj had spent about 9 weeks either being repaired or in transit.

Kenwood then offered to replace my pj with a new (old stock never used) X3. I asked them nicely if I could have something other than an X3 as I had no faith in their reliability. JVC then offered me an X35 replacement at no cost which is now on my ceiling!

I measured the light output of the X3 with the 003 lamp before returning it to Kenwood. It had declined by 60% from when it was new after only 750 hours use on low setting.

I live in a rural area and for the first repair I drove 3 hours to take the pj for repair and again to pick it up.
Each time after that, Kenwood paid for a courier to pick up the pj and return it (I refused to use the first repairer again due to a variety of problems I had with them). I can only commend Kenwood/ JVC for their customer service. They turned around a bad situation and have created a loyal customer despite having initially sold me a faulty product.

The JVC repairer told me the best way to stop the front IR sensor from failing is to unplug the pj when not in use. This wasn't an option for me as the power point is in the ceiling cavity.
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post #9663 of 9680
5/21/13 at 5:36pm
Quote:
Originally Posted by pajoam View Post

Thought I'd ad my 2c worth. I went through this dead IR problem too. I'm in Australia so dealt with Kenwood the JVC distributors here who were great.

First my 002 lamp died at 450 hours and less than one year old. Was replaced under warranty no questions. The pj was never the same again.

With new 003 lamp installed I had random intermittent freezing issues at startup. The PJ went back for repair (at end of warranty period) and the power supply was changed which didn't fix the problem. PJ then went back for a new cpu board which fixed the freezing problem but not the front IR problem. PJ went back for new IR board which fixed the IR. After a few weeks the front IR died again (same issue of being able to be restored by unplugging the pj for a while). At this point I was about 9 months out of warranty and the pj had spent about 9 weeks either being repaired or in transit.

Kenwood then offered to replace my pj with a new (old stock never used) X3. I asked them nicely if I could have something other than an X3 as I had no faith in their reliability. JVC then offered me an X35 replacement at no cost which is now on my ceiling!

I measured the light output of the X3 with the 003 lamp before returning it to Kenwood. It had declined by 60% from when it was new after only 750 hours use on low setting.

I live in a rural area and for the first repair I drove 3 hours to take the pj for repair and again to pick it up.
Each time after that, Kenwood paid for a courier to pick up the pj and return it (I refused to use the first repairer again due to a variety of problems I had with them). I can only commend Kenwood/ JVC for their customer service. They turned around a bad situation and have created a loyal customer despite having initially sold me a faulty product.

The JVC repairer told me the best way to stop the front IR sensor from failing is to unplug the pj when not in use. This wasn't an option for me as the power point is in the ceiling cavity.

I like you have very little faith in the reliability of my RS40 as I also had my 002 lamp die at 500 hours and JVC did send me a 003 lamp but my RS40 is very quirky and I was hoping to get a newer model during my warranty service as my optical unit also had to also be replaced but never got that chance. I am now out of warranty so I just hope I have no more problems.

Mike
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post #9664 of 9680
5/26/13 at 9:45pm
I just bought a RS40 and I was under the impression that the RS40 featured "Lens Memory" for CIH screens! It does according to JVC's FAQ but I just got done reading it doesn't feature this on various web forums.... mad.gif Please tell me this is something that has been added via a firmware upgrade?

http://www.usjvc.com/faq/index.php?action=artikel&cat=20&id=278&artlang=en

I can't return (or cancel order) according to the terms and conditions... I think I'm going to be sick! frown.gif


Edit: Now that I've had some time to calm down, I thought of a couple upsides to ordering the RS40... It's motorized lens should make life easier while using the "zoom method". That and It's price point should make swallowing this oversight easier.
Edited by saginawjuggalo - 5/27/13 at 4:21pm
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post #9665 of 9680
5/27/13 at 7:58am
Quote:
Originally Posted by saginawjuggalo View Post

I just bought a RS40 and I was under the impression that the RS40 featured "Lens Memory" for CIH screens! It does according to JVC's FAQ but I just got done reading it doesn't feature this on various web forums.... mad.gif Please tell me this is something that has been added via a firmware upgrade?

http://www.usjvc.com/faq/index.php?action=artikel&cat=20&id=278&artlang=en

I can't return (or cancel order) according to the terms and conditions... I think I'm going to be sick! frown.gif


Edit: Now that I've had some time to calm down, I thought of a couple upsides to ordering the RS40... It's motorized lens should make life easier while using the "zoom method". That and It's price point should make swallowing this easier oversight.

Sorry, no lens memory on the RS40. It became a feature with the next year's models, the 45/55/65. I use my RS40 with my 2.35 screen and even though I have an anamorphic lens now and don't have to use zoom function, I previously did use the zoom method and its easy with the motorized zoom and focus to change between aspect ratios.

Mike
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post #9666 of 9680
5/27/13 at 4:12pm
Quote:
Originally Posted by mbw23air View Post

I previously did use the zoom method and its easy with the motorized zoom and focus to change between aspect ratios.

Mike


Thanks Mike, that's exactly what I was hoping to hear!

I'm also hoping a 133" (2D use) acoustically transparent Spandex (dual layer White over Silver) will provide the lumens I'm looking for. I'm not a brightness nut (due to sensitive eyes) but I still want the image to pop. I have a false wall painted Black behind the screen, Black front wall/ceiling/side walls, darkish Brown carpet and will be placing the RS40 at it's nearest throw range of 14.3ft. The screen gain should be around 8.5 (IIRC). I'm fully light controlled. I could always move on to Seymour XD with it's 1.2 gain if need be.

So much on the mind, but that helped ease things a bit! cool.gif
Edited by saginawjuggalo - 5/27/13 at 4:43pm
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post #9667 of 9680
5/27/13 at 4:16pm
Just got back from vacation and found stove clock blinking. Means something went amiss with house power while we were gone. Naturally the RS40 is acting up. Thought I read recently that JVC has moved warranty work to 3rd party. Who is it and where are they located?
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post #9668 of 9680
5/27/13 at 6:42pm
Quote:
Originally Posted by JackB View Post

Just got back from vacation and found stove clock blinking. Means something went amiss with house power while we were gone. Naturally the RS40 is acting up. Thought I read recently that JVC has moved warranty work to 3rd party. Who is it and where are they located?

It's Mendtronix. They have 3 locations in U.S. which are Pittsburgh, San Diego, and Atlanta. When you go through the claim process at JVC.com it will direct you to the exact location and instructions of where you will send your in to. For me, both times, they were relatively fast and I had my RS40 back in 10-14 days.

Mike
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post #9669 of 9680
5/27/13 at 6:52pm
Quote:
Originally Posted by saginawjuggalo View Post

Thanks Mike, that's exactly what I was hoping to hear!

I'm also hoping a 133" (2D use) acoustically transparent Spandex (dual layer White over Silver) will provide the lumens I'm looking for. I'm not a brightness nut (due to sensitive eyes) but I still want the image to pop. I have a false wall painted Black behind the screen, Black front wall/ceiling/side walls, darkish Brown carpet and will be placing the RS40 at it's nearest throw range of 14.3ft. The screen gain should be around 8.5 (IIRC). I'm fully light controlled. I could always move on to Seymour XD with it's 1.2 gain if need be.

So much on the mind, but that helped ease things a bit! cool.gif

On my 125" diagonal 2.35 1.5gain(its been stated that it is really a 1.2 gain) screen with lamp at almost 600 hours with iris at -11(measured it today) and lamp power at Normal I am getting about 9 ftL, this is also with the projector calibrated using Chromapure with advanced auto calibrate for a 2.2 gamma, which in my completely darkened room is adequate brightness for me but everyone's preferences are different.

You surely didn't mean a 8.5 gain screen, did you? wink.gif

Mike
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post #9670 of 9680
6/2/13 at 1:30pm
I tried to open the projector today but it was not responding. replaced the remote control batteries and still nothing. after some searching, I toggled between code A and B in the remote but still no luck. after pointing the rare IR sensor of the projector it worked. seem the front IR sensor is not responding anymore, just a month after my warranty period and not living in the states so shipping back to replace a sensor will be very cost. After reading through this board, this seems like a common problem!
Is there an easy fix for this? am I missing something?
appreciate the help smile.gif
Edited by ana_moo_ana - 6/2/13 at 1:38pm
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post #9671 of 9680
6/2/13 at 7:31pm
Quote:
Originally Posted by ana_moo_ana View Post

I tried to open the projector today but it was not responding. replaced the remote control batteries and still nothing. after some searching, I toggled between code A and B in the remote but still no luck. after pointing the rare IR sensor of the projector it worked. seem the front IR sensor is not responding anymore, just a month after my warranty period and not living in the states so shipping back to replace a sensor will be very cost. After reading through this board, this seems like a common problem!
Is there an easy fix for this? am I missing something?
appreciate the help smile.gif

It is the LED & IR PWB. If your warranty is up the only thing I can suggest is to place an IR repeater behind projector and the other IR repeater in front where you would point remote.

Mike
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post #9672 of 9680
6/2/13 at 8:38pm
Quote:
Originally Posted by mbw23air View Post

It is the LED & IR PWB. If your warranty is up the only thing I can suggest is to place an IR repeater behind projector and the other IR repeater in front where you would point remote.

Mike

Thank you Mike for your feedback, unfortunately the warranty ended about 10 days ago eek.gif I contacted the seller, but not getting my hopes up.
Do you have any idea how much the repair of LED & IR PWB costs? can they send the parts and I do the fix in local repair shop?
I'm really disappointed about JVC quality, lamps failure, freezing and now this, no way my next projector will be from JVC.
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post #9673 of 9680
6/3/13 at 12:26pm
here is a little update:
yesterday, I switched off and on the power cord that the projector is connected to, but the front IR wasn't responding. Today, I physically removed the power plug of the projector and then return it back and this seems resolved the issue; tried the projector twice today without any problem. it seems that the front IR was freezed for some reason and the unplug resolved it. I remember last time I was watching 3D movie maybe the front IR was jammed because of the 3D transmission! (just a guess).
Anyhow, hope I don't face this very often, I need this projector to survive at least another year till I upgrade, since I pretty happy with this and don't see a reason to upgrade till the 4K become wildly spread.
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post #9674 of 9680
6/3/13 at 7:40pm
Quote:
Originally Posted by ana_moo_ana View Post

here is a little update:
yesterday, I switched off and on the power cord that the projector is connected to, but the front IR wasn't responding. Today, I physically removed the power plug of the projector and then return it back and this seems resolved the issue; tried the projector twice today without any problem. it seems that the front IR was freezed for some reason and the unplug resolved it. I remember last time I was watching 3D movie maybe the front IR was jammed because of the 3D transmission! (just a guess).
Anyhow, hope I don't face this very often, I need this projector to survive at least another year till I upgrade, since I pretty happy with this and don't see a reason to upgrade till the 4K become wildly spread.

Yes, unplugging power cord to projector will fix the front IR sensor as it will start working again only to quit working again. I don't know how much the LED& IR PWB costs as mine was fixed under warranty. Unplugging the power cord always fixed my problem but again it would always quit working and mine would quit working sooner and sooner over time. The 3D emitter has nothing to do with problem as I don't have 3D emitter and have never watched a 3D movie.

Mike
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post #9675 of 9680
6/3/13 at 7:47pm
Quote:
Originally Posted by ana_moo_ana View Post

I'm really disappointed about JVC quality, lamps failure, freezing and now this, no way my next projector will be from JVC.

I too have had a lamp fail early and then had this problem but even after these problems my next projector will definitely be a JVC. All projectors have problems, some a little more than others, but I make sure I buy from an authorized dealer with warranty cause it is all about image quality and for 2D I have found nothing in this price range that satisfies me like a JVC does. Maybe if Sony/Epson can improve native contrast to equal or surpass JVC then I might jump ship but I look forward to see what JVC announces in September.

Mike
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post #9676 of 9680
6/14/13 at 3:15pm
I recently purchased a used RS40 and I'm having what I think is an issue with the lamp. The problem involves the light output of the projector dropping considerably all of a sudden. This lasts for about ten minutes or so, and then the projector suddenly regains its brightness. The lamp is relatively new (about 30 hours in total). The machine was transported a fair way recently and I'm thinking that possibly the bulb may have developed fault due to the projector being knocked about. Any ideas guys?Has anybody else experienced this issue, or something similar?
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post #9677 of 9680
6/14/13 at 4:37pm
Quote:
Originally Posted by Nimoy View Post

I recently purchased a used RS40 and I'm having what I think is an issue with the lamp. The problem involves the light output of the projector dropping considerably all of a sudden. This lasts for about ten minutes or so, and then the projector suddenly regains its brightness. The lamp is relatively new (about 30 hours in total). The machine was transported a fair way recently and I'm thinking that possibly the bulb may have developed fault due to the projector being knocked about. Any ideas guys?Has anybody else experienced this issue, or something similar?

I suggest you remove the lamp module then reinstall it. I may be the lamp module is just not seated well and the electrical contacts are a little flaky.
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post #9678 of 9680
6/14/13 at 5:20pm
I believe I had a similar issue when my cable DVR playback went into screen saver mode. The projector wigged out and seemed to not be able to lock onto the luma/chroma(?) after that. I'm not certain this is your issue or not, but the standard unplug for 20 minutes reset it.
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post #9679 of 9680
6/14/13 at 6:45pm
Thanks guys, will try both of the above suggestions tonight.
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post #9680 of 9680
6/16/13 at 8:51pm
Quote:
Originally Posted by Ron Jones View Post

I suggest you remove the lamp module then reinstall it. I may be the lamp module is just not seated well and the electrical contacts are a little flaky.

I removed the lamp and replaced it with a spare. The projector has been working great since the swap-over, so hopefully it was just a lamp/seating issue.
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