Originally Posted by Craig Peer
Sorry you aren't happy Bub. Didn't you get a replacement lamp? We do our best to provide the best customer service, but we can only do so much. JVC isn't going to give each person 2 or 3 free lamps.
These are just estimates and probably under ideal conditions. Have you ever actually gotten 50,000 miles out of a set of tires? I haven't. Anyway, I just did a quick calculation - if I watch 500 - 2 hour movies, and a lamp costs $ 400.00, that's 80 cents a movie for the lamp. I'll drink $ 22 - $ 30.00 of wine during each movie ( with guests ). That's $ 11,000 - $ 15,000 in wine. Lamps are cheap.
Yes, I did get a lamp replacement when the original lamp in my B stock RS40 lost 80% of its brightness at 500 hours (thank you very much AVS and JVC). The new lamp now has a little over 200 hours on it and I thought the flickering was an indication that the lamp was going to blow up (I've heard horror stories about lamps blowing and I didn't want to risk it). I've been advised to run the lamp on high power, which I did last night for 3 hours. When switching back to normal power, the flicker was gone, at least for the 2 hours I watched on normal).
The problem I have is, even though I had one lamp replaced, I've only got about 700 hours on my unit, a little over 200 on the replacement lamp (version 003) and even though it looks like it is going to be ok, I wasn't pleased to find out that neither JVC nor AVS were going to stand behind my unit, even though it has a 2 year warranty AND there are KNOWN issues with the lamps. Had my lamp flickering actually been the end for it, I wouldn't have gotten any consideration from either JVC or AVS. I think a lamp rated at 3000 hours on normal power (which is how my lamp has been run), and only getting 500 hours and 200 hours, total 700 hours, demonstrates a continuing problem that should have been addressed by the factory and/or the seller. In this case, I was told I was on my own and it would be my responsibility to pay for a new lamp. I half way expected it from JVC, but was completely surprised by AVS.
I don't agree with the analogies that lamps are relatively cheap so if your 3000 hour lamp only gets 500 hours, it's still a good deal OR since I always replace my lamp before 700 hours, then it doesn't matter if the 3000 hour lamp dies after only 23% of its rated expectancy, I should be ok with it. Maybe if I lease a new car every year, who cares if some cars blow up after 12,500 miles leaving the owners completely responsible???
Bottom line, the problem I have is this (the short life span of JVC lamps) is a KNOWN ISSUE. I don't respect a company that has a KNOWN ISSUE and washes their hands of the expense incurred by owners in using their products, and I'm still under warranty!
I apologize as I don't mean to offend anybody, it's just pretty frustrating to find out that, in this case, nobody is standing behind their products or services.