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Official JVC RS40/X3 Owners Thread - Page 332

post #9931 of 9972
Quote:
Originally Posted by AaronS View Post

Is it accurate to assume that if the RS40 suddenly stops projecting an image and has a solid red standby and warning leds, with the lamp led in a two blink sequence, I have a bad lamp?

I would have thought such a normal condition would be documented in the owners manual, but can't seem to find it clearly spelled out anywhere.

I've seen pictures of bad bulbs where the reflector is all darkened and looks obviously bad. I have over 1200 hours on this -002 version bulb, but there was no noise and the bulb looks intact.

After unplugging the unit overnight, when I tried the projector the next day, I do see some light during the normal warm up delay, but it goes back to the blinking middle orange led before coming back up.

My first thought was a bad bulb, but this is my first projector and first failure, so I just wanted confirmation of a bad bulb. With all the other issues, I am fearful it could be something worse.

The two blink sequence seems rare, most people with power supply or mainboard issues seem to get a three blink sequence. My X3 however has a history of shutting itself down with that same two blink sequence. I've gone to considerable lengths to figure out the issue and despite having two technicians look at the machine nobody has been able to trace the problem. Pretty frustrating, but then I live in New Zealand and the support for Jvc projectors is abysmal. The one thing that helped my situation was to update the firmware to ver 1.8. This has alleviated the issue by a good measure, to the point where the machine is really quite stable.

Of course in your instance it might be the bulb, but from memory, if that was the case you should be seeing a one blink sequence.
post #9932 of 9972
I calibrate my RS40 each 150h, and it's quite shocking how Gamma can significantly drift over time on this projector.

I am not sure if it's just related with Lamp aging, or if there is something with LCOS pannel aging. Would anybody know ?
post #9933 of 9972
Quote:
Originally Posted by veinboy View Post

I also am having continuing issues with my RS 40 which has only 750 hours on the original bulb. The front IR sensor is dead. Switching sources always causes lock up. I am getting flashing orange and red warnings...temperature? / who knows... But occassionally this flashing light show occurs before I start a movie.

The reason I am writing this post is that starting the day after Christmas, people who have purchased the new JVC models have been experiencing these same lock up HDMI problems especially when switching sources. Many of these people posting are previous recent experienced JVC owners but unbelievably they act like these problems are a total surprise.

The HDMI problems are not new. I am tired and very frustrated because I have to continually pull the plug to reset my expensive less than 3 year old projector which is now out of warranty.It's not the Darbee and it's not the HDMI cable which I have eliminated as potential causes of the problem.

Why would any sane person pre order this year's JVCs models with this well documented history HDMI and other problems?

My front IR was dead after 650 hours and when changing sources on my AVR the projector would lock-up, no image, no lights at all. I think it was the change in res, not a HDMI handshake that was the problem, but who knows.

The main board was replaced and the IR sensor under warranty.

SHOCKING that this is still going on in the new models. I've been a JVC owner since the HX2 around 2006 I guess, I think the RS40 may be my last.
post #9934 of 9972
JVC logged a case with Mendtronix and instructed me to ship it to the repair facility, so apparently they didn't seem to feel it was just a bad bulb.

I've seen pictures of some that failed in a severe manner, where it was obvious, but I was under the impression that wasn't always the case.

JVC support seemed to think a bad bulb would be "obvious". Do you concur?

I guess I've joined the ranks of those who have had a problem with their RS40.
post #9935 of 9972
JVC logged a case with Mendtronix and instructed me to ship it to the repair facility, so apparently they didn't seem to feel it wasn't just a bad bulb.

JVC support seemed to think a bad bulb would be "obvious". Do you concur?

I guess I've joined the ranks of those who have had a problem with their RS40.
post #9936 of 9972
Hopefully the repair center fixes it to your satisfaction.
post #9937 of 9972
Tonight I watched a movie and by mistake turned off the OPPO before the projector. I know from past experience that means a lock up for me. So I had to pull the RS40 plug ... again ... but this time I was ready with a portable fan because I knew the bulb was hot.

That's not right for an expensive projector less than 3 years old... out of warranty.

HDMI issues, switching sources causing lock ups, flashing warning lights blinking orange and red 1 or 2 or 3 times, electrical circuit problems, questions about power conditioning, defective main boards, pulling the plug to reset the projector, Darbee issues, confusing multiple cable systems needed to do firmware updates to fix HDMI problems ... These things were not common in the JVC models before the RS 40 and RS 50 were introduced around 3 years ago.

Just saying.
Edited by veinboy - 2/2/14 at 10:44am
post #9938 of 9972
Quote:
Originally Posted by veinboy View Post

Tonight I watched a movie and by mistake turned off the OPPO before the projector. I know from past experience that means a lock up for me. So I had to pull the RS40 plug ... again ... but this time I was ready with a portable fan because I knew the bulb was hot.

That's not right for an expensive projector less than 3 years old... out of warranty.

HDMI issues, switching sources causing lock ups, flashing warning lights blinking orange and red 1 or 2 or 3 times, electrical circuit problems, questions about power conditioning, defective main boards, pulling the plug to reset the projector, Darbee issues, confusing multiple cable systems needed to do firmware updates to fix HDMI problems ... These things were not common in the JVC models before the RS 40 and RS 50 were introduced around 3 years ago.

Just saying.

You're right. Those of us that own earlier models mostly hved to contend with simpler things when our units go bad, like failed optical blocks which cost as much to replace as the cost of a new projector! wink.gif

I'm not sure which headache I prefer.

Oh wait I know the answer: neither! Sorry to hear about your problems.
post #9939 of 9972
I have a horizontal "line" that is most visible on the red field test pattern. It's a bit hard to see on the picture, but it looks like 2 darker lines of red right across the middle of the image. Any ideas what that might be? I can't see it on the blue or green fields as much as on the red.

.
Edited by Dan P. - 2/23/14 at 8:17am
post #9940 of 9972
Quote:
Originally Posted by AaronS View Post

JVC logged a case with Mendtronix and instructed me to ship it to the repair facility, so apparently they didn't seem to feel it wasn't just a bad bulb.

JVC support seemed to think a bad bulb would be "obvious". Do you concur?

I guess I've joined the ranks of those who have had a problem with their RS40.

Update? What did Mendtronix figure out?
post #9941 of 9972
I am told the problem is a bad lamp! I'm disgusted that a bad lamp (the only real disposable component) would be so difficult to determine.

JVC agreed to sell me a new lamp at a reduced price, but I guess I'm one of the few to get 1300+ hours on a -002 version bulb.

The thing is that I've been a Service Engineer most of my career. I've repaired main frame computers back when we repaired them to the component level on the spot. I've even been ISF trained and I am far more experienced than the vast majority of consumers.

I guess the lesson learned is to always have a spare lamp available. I still haven't gotten my projector back and it's going on a little over a month now.

After speaking with Mendtronix I decided to pay them to install a new bulb before returning the unit, so that I'll have a spare going forward. I also asked if they would do the version 1.8 firmware update before shipping it back.

Unfortunately, they don't stock new bulbs, so I'm waiting on a new one to arrive there before they ship it back. I have the new bulb from JVC already. Where have you folks been finding the revision number on these lamps?

I couldn't find a version number anywhere on the lamp or the box/label. It does have the metal "flap" on what I'm guessing is the exhaust port of the lamp.
post #9942 of 9972
The flapper is the only way I know of to discern the version. However, I've only changed one JVC bulb, so I'm not an expert by any means. I tried to take care to examine the bulb closely to see if there were other indicators. But I did not observe any.

On an interesting note, I seem to have less lockups with this bulb. I'm not certain if I'm just better at avoiding those situations or not, but having my cable box go to pause mode where it minimizes the picture and moves it around the screen used to be an automatic lockup. It does not appear to be so now. Once again, I have limited data.

One strange thing I've noticed a blue light out of the back of the pj from the bulb. I don't recall ever noticing that before with the old bulb. It's a slight distraction from the back row. Once again it could be limited powers of observation on my part.
post #9943 of 9972
Quote:
Originally Posted by AaronS View Post

I am told the problem is a bad lamp! I'm disgusted that a bad lamp (the only real disposable component) would be so difficult to determine.

JVC agreed to sell me a new lamp at a reduced price, but I guess I'm one of the few to get 1300+ hours on a -002 version bulb.

The thing is that I've been a Service Engineer most of my career. I've repaired main frame computers back when we repaired them to the component level on the spot. I've even been ISF trained and I am far more experienced than the vast majority of consumers.

I guess the lesson learned is to always have a spare lamp available. I still haven't gotten my projector back and it's going on a little over a month now.

After speaking with Mendtronix I decided to pay them to install a new bulb before returning the unit, so that I'll have a spare going forward. I also asked if they would do the version 1.8 firmware update before shipping it back.

Unfortunately, they don't stock new bulbs, so I'm waiting on a new one to arrive there before they ship it back. I have the new bulb from JVC already. Where have you folks been finding the revision number on these lamps?

I couldn't find a version number anywhere on the lamp or the box/label. It does have the metal "flap" on what I'm guessing is the exhaust port of the lamp.

I used to sell main frame computers. If IBM's mainframes were this unreliable I would have never made quota and the company would have gone out of business. Mine froze again earlier this week necessitating a pulling the plug and waiting over nite routine. What a piece of crap!
post #9944 of 9972
My RS-60 lock ups are getting annoying. Ive read a little about this being common but has there been a solution to this issue? Running the latest firmware. Sometimes its fine but other times just putting in a different movie I lose picture and it never returns, buttons dont work and I have to unplug. Sometimes it happens back to back. Happens even with brand new lamps (always version 3 lamps). If I dont give it long enough unplugged Ill get two red lights flanking an amber flashing light in the middle. Id love to solve this because I do love this projector. Its still under warranty, two years left, but mailing it to JVC is a last resort for me. For those that have has JVC fixed your projector???? Or has it been, "no problem found???" Since its a periodic issue Im worried that taking the time and effort to ship it to them and they claim its fine....
Edited by Type A - 3/1/14 at 4:16pm
post #9945 of 9972
To be fair...The consumer market and the nearly infinite number of combinations of hardware and firmware revisions in play creates an environment that is very difficult to keep absolute control over.

It seems to be standard practice to publish "soft" standards that leave implementation details up to the individual designers.

That, along with a never ending list of new features and enhancements, creates a very challenging landscape.

Keep in mind that the whole HDMI scheme has the end goal of preventing what it considers unprotected display of copyrighted material.

I think the trick is trying to create better schemes to reset things when something unexpected happens.

I worked with a company once who were having trouble with a "hung" CPU in a device that would then lead to a very disruptive failure scenario. They finally were able to setup a triggered reset that would occur unless a software countdown routine would reset the countdown reset counter. If the device "hung" the hardware reset would allow a reliable reset/recovery.

The ability to make this work is likely somewhat hardware limited, so this might not be possible. The addition of a physical reset button or the inclusion of the necessary hardware to allow more robust recovery should be a focus for JVC, or any company who wants to be successful in this consumer space.
post #9946 of 9972
Quote:
Originally Posted by Chris Albert View Post

My front IR was dead after 650 hours and when changing sources on my AVR the projector would lock-up, no image, no lights at all. I think it was the change in res, not a HDMI handshake that was the problem, but who knows.

The main board was replaced and the IR sensor under warranty.

SHOCKING that this is still going on in the new models. I've been a JVC owner since the HX2 around 2006 I guess, I think the RS40 may be my last.

Did this repair fix lock-ups? How many hours since this repair? IR window still working fine?
post #9947 of 9972
Yeah the PJ is working normally now, no issues. Only about 20 hours on it though since it came back.

Repair would have been $550 I think it was if it wasn't under warranty.
post #9948 of 9972
The more I use the RS40 and the more lockups that occur I think I am seeing a pattern and some possible fixes. The only real, consistent problem currently remaining with the projector seems to be with processor lockups occurring as a result of hdmi hand shake issues or off/on operational sequences. Here are some ideas:

1. What works for me on shutdown is to turn off the RS40 first. If I accidentally turn off one of the components first the RS40 frequently locks up.
2. When turning on the RS40 I make sure I turn it on first, wait for the blue screen, and then turn on the satellite receiver and the PS3. After I give the PS3 time to go through it's start-up routine(30-60 seconds), I turn on the receiver. I try to always have my AVR set to Satellite when I shut it off as the RS40 usually doesn't have handshake issues with it, only with the PS3.

The last time I had a lock-up problem it was when switching from Satellite to PS3. I wonder if turning off the RS40, let it go through the cool cycle, switch the AVR to PS3, turn the AVR off, turn the RS40 back on, then turn the AVR back on, might work. A lot of trouble I know but that is better than going through the overnight shut off.
Edited by JackB - 3/2/14 at 10:16am
post #9949 of 9972
For me the lockups where because of my Cable box. Whenever there is a update to the box it send a signal which locks up my projector. If I switch the input in my receiver it usually fixes the problem. Sometimes it does not.
post #9950 of 9972
Quote:
Originally Posted by JackB View Post

I wonder if turning off the RS40, let it go through the cool cycle, switch the AVR to PS3, turn the AVR off, turn the RS40 back on, then turn the AVR back on, might work.

Probably a draw when compared to occasional lock ups. From what Im told the energizing and de-energizing of the lamp is the same wear and tear on the lamp as energized for a couple hours, its that hard on the lamp. What sucks for me is even throwing another blu ray in the Oppo can lock me up, meaning I should probably be switching to another source before putting in a new movie....wait for it to fully load and then change back to the Oppo.


Quote:
A lot of trouble I know but that is better than going through the overnight shut off.

Overnight? Does it really take that long? I unplug for just a few minutes. I suspect this time-frame is just long enough for the total dissipation of electrical current within the projector. Like I said in my original post, if I dont give it at least a few minutes it seems to power up but then flashes the two red and amber lights. But that only happens when Im impatient and plug it back in too soon after a lock-up.
post #9951 of 9972
Quote:
Originally Posted by Type A View Post

I unplug for just a few minutes. I suspect this time-frame is just long enough for the total dissipation of electrical current within the projector. Like I said in my original post, if I dont give it at least a few minutes it seems to power up but then flashes the two red and amber lights. But that only happens when Im impatient and plug it back in too soon after a lock-up.

Dude, you should be waiting a bare minimum of 15 minutes! 30 minutes would be better.
You need to let the lamp cool. That is probably why you were getting the flashing lights, because the lamp was too hot to strike.
Not only that, but when you try to strike the lamp while it's still hot, it potentially reduces the life of the lamp.

I do get a black screen from the pj too. Most times on initial power up. Usually after I get a lock on the signal, I don't have problems, but once in a while I still might.
When I get the black screen, I pull the hdmi cable from the source device and wait several seconds, then put the cable back in and hope for a good handshake.
Sometimes I have to do it several times before the pic will show, but eventually it does.
It's a HUGE PITA, but still much better than power cycling the pj which is not good for the lamp or the pj.

I have my RS40 connected directly to an Oppo BDP-105D, and lately I have turned off the pj FIRST, then turn off the Oppo.
Then next time I power on the system, I turn on the Oppo first, and then the pj after that.
With that sequence, I have been having a very good success rate with handshakes, and no lockups or black screens 99% of the time (so far).
I haven't actully done it a hundred times like that, but at 20 and so far that is working well.
post #9952 of 9972
Has anyone installed firmware 1.8? If so, has it made any difference in the number/frequency of lockups?
post #9953 of 9972
Quote:
Originally Posted by JackB View Post

Has anyone installed firmware 1.8? If so, has it made any difference in the number/frequency of lockups?

If thats the latest and greatest I dont think so, at least it didnt with my 60. Recently I engaged the previously by-passed video processing in the AVR and have all AVR processing bypassed except output resolution to 1080p. Since I only get lock ups when changing sources (or a disk) I have high hopes that always sending 1080p at the AVR level will solve the problem. Only thing I have after the AVR is the Darbee and a monoprice splitter. Still a little early to tell but so far so good. I also now have a small external fan for lockups, just in case.
post #9954 of 9972
Quote:
Originally Posted by Type A View Post

Since I only get lock ups when changing sources (or a disk) I have high hopes that always sending 1080p at the AVR level will solve the problem.

Im happy to report that this seems to have made a difference, sending 1080p at all times seems to be preventing lock ups for me. Ive tried movies notorious for lock ups, like The Green Mile, but several other movies and switching sources as well. Not one lock up since this change.
post #9955 of 9972
Quote:
Originally Posted by JackB View Post

Has anyone installed firmware 1.8? If so, has it made any difference in the number/frequency of lockups?

I haven't noticed a difference. Now in three years I've probably only had about 5 lock ups, but one happened shortly after the update. For me the projector is quite stable.
post #9956 of 9972
I am also running V1.8 . I have a Meridian HDMI device stripping out the audio from the video from my 5 HDMI sources and then sending them to my Lumagen video processor. Perhaps the excellent Lumagen is somehow "normalizing" the HDMI signal being sent to the RS40. I really like the image produced and it hasn't locked up since the early days of the firmware. After posting this, it will lock up soon, I bet!
post #9957 of 9972
I feel it's only fair to post an update here on the situation with my RS 40. After much back and forth with JVC, they DID agree to cover the repairs to my projector for just the shipping costs (80 bucks) to Mendtronix in Latrobe, even though it is technically a year out of warranty.
But as I said above, I had sent it in for repairs under warranty, but the picture issue was never resolved.

I got it back last week, and so far so good, The green and purple picture is not happening. So far I've run it about 5 hours, no sign of it returning.
But ironically, they did the same repair that they said they did last time, replacing "PROCESSOR PWB"

So it would appear mine was never an optical block problem ( I was pretty sure eventually that it wasn't ), and that they did in fact not properly address it the first time I sent it to Mendtronix while still under warranty.
The only thing that gives me pause is that they supposedly did the same repair last time and the problem came back in less than a year. We'll see...

BUT I have to give credit to JVC for eventually standing up and doing the right thing. While I'm still a little leery of their QC (or certainly Mendtronix's), and they shouldn't make it so hard to get through to customer service, I did finally get a reasonable action from them.
And I bought a new bulb (from AVS I might add), my first, I got about 900 hours out of the original one, not great but better than many it seems. I'm just a weekend watcher and for the last year have had an Epson 5020 I use for 3D, so 900 hours is three years for me.
The old one was about gone, but with the new one, wow, it's just like getting a new projector. I can get used to the Epson, but the JVC's picture is smoother and more film-like. And I watch a lot of black and white, and the JVC's gray scale uniformity is superior to the Epson's (it's just OK).

I WANT to be a JVC fan, when they are good they are VERY good. As I said, we'll see...

S A M 33
Edited by S A M 33 - 3/12/14 at 6:46pm
post #9958 of 9972
Hi!
I want to buy not original a new lamp for JVC-X3.
OSRAM 69801 P-VIP 180-230/1.0 cE19.5a (120$)
Does this fit the lamp?
She just 10W powerful original.
Thank you!
post #9959 of 9972
And the adventure continues. less than 3 weeks after I got it back the EXACT same problem has returned.
Back to those geniuses at Mendtronix yet again.

JVC is trying to be reasonable with me, but I'm seriously thinking the RS40 at least is truly a lemon...
Really glad I have my Epson at this point.

S A M 33
post #9960 of 9972
How about suggesting they offer 45% off any future JVC projector (at dealer cost or direct to you) ?
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