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PS3 to Mitsubishi WD-60C10: "Invalid Format" errors

post #1 of 72
Thread Starter 
Dear Members,

I received a new Mitsubishi WD-60C10 today which I hooked up to my PS3 directly using HDMI 1.4 cables (not through a receiver).

When turning on the PS3 the XMB (the PS3 menu) comes up without problems. Then, when I try to load a movie or a game the following sequence occurs:

1. I click the movie icon in the xmb

2. The PS3 starts to load the movie

3. The TV then seems to loose its signal with the PS3 and switches between stating "No Signal" and "Incorrect Format". After approximately 1-2 minutes it will, in 90% of the cases, end up showing only "Incorrect Format" together with garbage information (blue and white lines and dots) moving around on the screen. Very rarely, turning the TV on and off gives me the correct signal back. In 10% of the cases, after flipping between "No Signal" and "Incorrect Format", it shows the initial movie screen normally, and I am able to start the movie without trouble.

The same sequence happens when trying to load games.

I tried to tinker with all the various PS3 settings I could find, as well as revert to factory defaults. Nothing worked.

One interesting thing I found:

* Under "Display Settings" there is an option to set "Deep Color Output (HDMI)" to "Automatic" or "Off". If you set this to "Off" the TV seems to not loose connection with the PS3 during a startup sequence (you can see the loading circle in the top right corner, which you usually can't see). However, when it is done loading the movie you simply get black and white snow (as if on the antenna input with no signal).

Note: The PS3 has been thoroughly tested with two other flat-screens TVs in my apartment, and is working flawlessly. I also tried all the HDMI ports on the TV

If anyone out there has a PS3 that works with the WD-60C10, please let me know. I have one shot at either replacing the unit or choose a full refund. Following that the 21 day policy of Dell will be up, so I am stuck with Mitsubishi support (which in my experience today was absolutely horrible).

Alternatively, if you might know the reason for these errors or might know how to fix it, I would be incredibly grateful to hear your thoughts.

Thank you in advance.


Best regards,

Magnus
post #2 of 72
I'm having the same exact problem but with a wd-73c10.I received my tv yesterday also from Dell,I had the 3d adapter hooked up to my ps3 and it kept sayibg invalid format then the screen would change different colors and it would cut out alot so then i couldnt even see the ps3 menu.I had hdmi 1.4 between my tv and adapter then adapter to ps3 and still no luck.I went as far as buying a Philips 3d blu-ray player because i though maybe since the ps3 didnt actually have a 1.4 output that's where my problem was. WRONG!!!! The 3d player is also doing the same thing but what the weird thing is the adapter only shows video through hdmi input 2 and not 1 and 3.I contacted Mitsubishi and they walked me through all the obvious steps and still no help. They told me someone would contact me in 1 day to see if i got things going. No Mitsubishi i didnt!!!! I have no idea what to do and its really aggravating because i spent 12 hours over 2 days trying to figure it out and still nothing. Keep me updated if you hear a fix as i will you. Good Luck!!!
post #3 of 72
i want to take a wild shot at the dark here since i havent recieved my tv from dell yet but try this... connect the tv with the ps3 then in display settings go to the format accepted then pick hdmi and automatic it will detect all good formats ur tv can use, maybe its trying to play a 3d movie but the tv isnt on 3d mode to my understanding to watch 3d u need the adapter to convert ps3's format to checkerboard same with the 3d bd player u have try a regular bluray incase uve been trying a 3d bd with no converter. hope that fixes it because the fact that it still displays the ps3 xmd diesnt mean theres a problem with the display itself
post #4 of 72
Thread Starter 
Oh man, that's so annoying. The ****** I spoke to at Mitsubishi insisted there was something wrong with all my devices, except the TV, even though i tried each and every player on other flatscreens and they worked flawlessly.

I am getting a replacement unit, perhaps that will help. If not I have no clue what's going on. It was Dell that agreed to send my the replacement (they have a 21 day policy). The Mitsubishi guy told me i had to contact a third party service firm, which will charge me if they can't find the error. I told him that I received a TV which is not working with any of my players, so since I do not like to throw money out the window I would like to receive a TV which actually works.

Arg, so irritated.
post #5 of 72
Thread Starter 
Quote:
Originally Posted by ColonelAce View Post
i want to take a wild shot at the dark here since i havent recieved my tv from dell yet but try this... connect the tv with the ps3 then in display settings go to the format accepted then pick hdmi and automatic it will detect all good formats ur tv can use, maybe its trying to play a 3d movie but the tv isnt on 3d mode to my understanding to watch 3d u need the adapter to convert ps3's format to checkerboard same with the 3d bd player u have try a regular bluray incase uve been trying a 3d bd with no converter. hope that fixes it because the fact that it still displays the ps3 xmd diesnt mean theres a problem with the display itself
That is the first thing I checked Then i tried to change each and every setting that had to do with display output, in order. See next post for a work-around.
post #6 of 72
Thread Starter 
I have found a temporary work-around:

1. Set the "Deep Color Output (HDMI)" (under "Display Settings" on the PS3) to "Off". That will make the white and blue chaos to not appear when it states "Invalid Format". Instead it will be white and black snow/noise when the movie or game screen shows up. (With snow i mean the standard screen you would see on a TV if you switch to the antenna input but have no signal. Good old white and black snow lol).

2. Change the Video mode on the TV using the button on your remote called "Video". For instance from "Brilliant" to "Bright". That will force the TV to check for the signal again, which now is available in full force. I am guessing that while the PS3 starts up a game or a movie something happens to the format that the TV can't comprehend.

This works for me, but is incredibly annoying...

EDIT: Unfortunately this did not work the third time i tried it. I switched between display-modes multiple times without luck, still the snow screen. I then turned the TV on and off, and that got the picture up and running. It looks like that is the most efficient way to get the video to work after the movie or game startup sequence. I have to mention though, it does not always work.

M
post #7 of 72
now that u say the ps3 thing it reminds me of my friends old vizio tv. he would always lose signal and had to change input or turn off and on his tv because ps3 lasts a few seconds as if it were not on between game loading or movie... i swear this better not be something normal or else i will be a very unhappy person with my WD-60C10
post #8 of 72
Thread Starter 
I am getting a replacement unit sent from Dell , so hopefully not all of them have this issue. I think the picture quality is quite good, but the Silk Screen Effect ("SSE") is frustrating. See: http://en.wikipedia.org/wiki/Silk_screen_effect.

I think I might be a very picky viewer, but coming from a fairly good LCD screen I guess I pick up on this grainy'ness to a higher extent.

The SSE has the additional effect that it makes my eyes hurt after a short while of gaming, something my previous screen did not.

Anyways, I don't mean to scare people who are waiting for their screen. Hopefully this thread will help dig up some fixes to the Invalid Format complications.

At least I now know the SSE is not an issue with my particular unit
post #9 of 72
yea sse sounds scary since i already hate dell as a company but seems it might be ur tv is set too bight? either way ur not picky viewer ur like me if i paid for something i want it being at its best not something not worth having so i would of done the same thing and exchanged it
post #10 of 72
You said your getting a replacement right?How is that gonna work? They send you one then you send yours back?
post #11 of 72
I don't want to disrupt this thread, but saw you guys discussing a WD-60C10, I just got mine from Dell on Wednesday...been trying to find picture settings suggestions, I started a new thread, so if you guys have any sugestions, I would be very appreciative.
post #12 of 72
Thread Starter 
Quote:
Originally Posted by Evilcat82 View Post

You said your getting a replacement right?How is that gonna work? They send you one then you send yours back?

Yes, exactly. Once I receive the replacement they will send someone to pick up my old one.
post #13 of 72
Thread Starter 
Quote:
Originally Posted by ColonelAce View Post

now that u say the ps3 thing it reminds me of my friends old vizio tv. he would always lose signal and had to change input or turn off and on his tv because ps3 lasts a few seconds as if it were not on between game loading or movie... i swear this better not be something normal or else i will be a very unhappy person with my WD-60C10

Ace, will you hook your C10 up to a PS3? What model is your PS3, and what firmware is it on?

I am incredibly interested in hearing whether or not you experience the same issue with your WD-60C10. When do you think you will receive it?

I truly hope it will be working flawlessly for you. Then we will be one step closer to nailing down what the issue is, as well as you will be a happy C10 owner

M
post #14 of 72
I should get mine around the 14th of this month and my ps3 is running on the latest update think it's 4.55 the one release this month I'll let you know right away tho only thing is I won't be able to view 3d for now but I can test it out with game and regular blu-rays then get back to u same day I get my tv
post #15 of 72
Thread Starter 
Awesome. If only the problem was with 3D, but it is at a much more basic level than that unfortunately. I haven't bought a 3D set yet either. 400 USD!!!! That is more than half of what i payed for the TV lol.

If your PS3 ends up working fully, it might be an issue with the firmware I am on (3.41). I cannot upgrade it though, as I am playing backups of my games (loads faster and I can pack away the discs )

Evilcat82, I wanted to ask you, are you also on PS3 firmware 3.41, or have you upgraded to the latest version?

Cheers,

M
post #16 of 72
My Ps3 is updated to the latest firmware.Last night i connected the new 3d player and like i said before it was having problems like the ps3 but after awhile it was showing fine but every so often the screen would turn black for a few seconds and the audio would cut out to. It's not as bad but it's still really aggravating.I did receive another 3d kit today for the extra glasses so im going to try that adapter and see if it works or not. Hopefully it is the adapter and not my tv but you had the same problem to so i dont know. I'm wondering if the c10 series is the problem period or did we get a tv from a bad batch?
post #17 of 72
Thread Starter 
Quote:
Originally Posted by Evilcat82 View Post

My Ps3 is updated to the latest firmware.Last night i connected the new 3d player and like i said before it was having problems like the ps3 but after awhile it was showing fine but every so often the screen would turn black for a few seconds and the audio would cut out to. It's not as bad but it's still really aggravating.I did receive another 3d kit today for the extra glasses so im going to try that adapter and see if it works or not. Hopefully it is the adapter and not my tv but you had the same problem to so i dont know. I'm wondering if the c10 series is the problem period or did we get a tv from a bad batch?

Sorry, you might have explained this earlier, but I just wanted to make sure. Have you tried to connect the PS3 to the TV directly for non-3D content (just with HDMI directly)?
post #18 of 72
just a quick fyi about the ps3 firmware if ur using the ps3jailbreak they giving customers a free downgrader so that u can switch between 4.50 to view 3d films then back to 3.41 to play ur back ups and yea im hoping c10 isnt the issue maybe just bad batch
post #19 of 72
Thread Starter 
Quote:
Originally Posted by ColonelAce View Post

just a quick fyi about the ps3 firmware if ur using the ps3jailbreak they giving customers a free downgrader so that u can switch between 4.50 to view 3d films then back to 3.41 to play ur back ups and yea im hoping c10 isnt the issue maybe just bad batch

Yeah, i saw the downgrader over at PS3news.com (I am using my own programmed dongle for the jb), but I will have the Oppo BDP 93 for 3D movies, as soon as it gets back in stock

Since Evilcat has the problem even on 3.55, the issue is not the fw version unfortunately.
post #20 of 72
My 65c10 started doing this.

I have my hdmi going through a switcher that works with my processor. I then grabbed another hdmi cord and went directly to the tv and no more problems. I still need to figure out if the switcher or the cord to or from the switcher was the culprit. The cord I'm using now that works is a net jacketed one from monoprice.

Product ID: 3661
6ft 24AWG CL2 High Speed HDMI Cable w/ Net Jacket - Black
post #21 of 72
Thread Starter 
Quote:
Originally Posted by pioneercrazed View Post

My 65c10 started doing this.

I have my hdmi going through a switcher that works with my processor. I then grabbed another hdmi cord and went directly to the tv and no more problems. I still need to figure out if the switcher or the cord to or from the switcher was the culprit. The cord I'm using now that works is a net jacketed one from monoprice.

Product ID: 3661
6ft 24AWG CL2 High Speed HDMI Cable w/ Net Jacket - Black

Unfortunately I tried two different 1.4 cables (including a "higher-end" monster cable), always directly to the TV. Still not working

Are you using a PS3 without problems?
post #22 of 72
I guess my problem was slightly different in nature. In your situation the XMB was viewable. In my case the screen just flipped out from the moment I turned on the PS3. Even resetting the PS3 by holding the power button when turned on made no difference.

I hope you can get your setup working.
post #23 of 72
Yeah my devices work fine if connected directly to the tv but it only has the problem with the 3d adapter.I did try another adapter i received and it actually worked alot better than the other one.But every so often the screen goes black and i lose audio so apparently it's not the adapter and it is the tv. My concern is if i do get a replacement and it continues the same problem. What next?
post #24 of 72
I also have this problem with my ps3+this tv. Looks like it goes into that state when the ps3 changes resolution from 1080p to 720p. I have my XMB set to 1080p and its fine when I start a game that's native 1080p. When I start a 720p game then it craps out. It seems to help (ie don't see the error as often) if I plug the ps3 into hdmi2 instead of hdmi1.
post #25 of 72
Do i contact Dell or Mitsubishi to have my tv replaced due to the errors we have been discussing? If so can you please provide me with the phone number to call?
post #26 of 72
Thread Starter 
Quote:
Originally Posted by Evilcat82 View Post

Yeah my devices work fine if connected directly to the tv but it only has the problem with the 3d adapter.I did try another adapter i received and it actually worked alot better than the other one.But every so often the screen goes black and i lose audio so apparently it's not the adapter and it is the tv. My concern is if i do get a replacement and it continues the same problem. What next?

Hmmm, then it seems we are not having the same issue, as I have problems when connecting the PS3 directly to the TV as well.

I just googled Dell customer support for the number, told them my issues, and then they transferred me to the refund department who took care of the details.
post #27 of 72
Thread Starter 
Quote:
Originally Posted by Remora9595 View Post

I also have this problem with my ps3+this tv. Looks like it goes into that state when the ps3 changes resolution from 1080p to 720p. I have my XMB set to 1080p and its fine when I start a game that's native 1080p. When I start a 720p game then it craps out. It seems to help (ie don't see the error as often) if I plug the ps3 into hdmi2 instead of hdmi1.

That is a very interesting observation Remora, it seems in fact that i have no issues when i run native 1080p movies (i.e. "UP"). I will try a few more times to verify.

If some people get it to work, then we might have received a bad batch.

What PS3 firmware are you on?

M
post #28 of 72
Thread Starter 
Quote:
Originally Posted by pioneercrazed View Post

I guess my problem was slightly different in nature. In your situation the XMB was viewable. In my case the screen just flipped out from the moment I turned on the PS3. Even resetting the PS3 by holding the power button when turned on made no difference.

I hope you can get your setup working.

So, with your current setup you have no issues running bluray movies or games from the PS3?
post #29 of 72
Quote:
Originally Posted by rinnan@online.no View Post

That is a very interesting observation Remora, it seems in fact that i have no issues when i run native 1080p movies (i.e. "UP"). I will try a few more times to verify.

If some people get it to work, then we might have received a bad batch.

What PS3 firmware are you on?

M

I'm on the 3.55 firmware.
post #30 of 72
Quote:
Originally Posted by rinnan@online.no View Post

So, with your current setup you have no issues running bluray movies or games from the PS3?

so far so good...
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