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Viewsonic Pro8200 -- it exists. - Page 4

post #91 of 1081
Quote:
Originally Posted by MrBluesman View Post

Anyone had the "Jump/skip" problem referred to in the recent review on techradar - dot - com?

Not completely sure what they mean by "panning skip", but the first time I used the Pro8200 I did notice the image motion was -sometimes- not as smooth as the image projected by my AX200.
Of course, one is DLP while the other uses LCD technology.

The first time I auditioned a DLP projector, I visited a local store that had the Optoma HD20 set up and displaying the "Avatar" bluray.
My initial impression was that the image lacked a bit of smoothness.
Some scenes looked as if the BD player was in a sort of "slow motion mode".

I'm not sure if this is a recurrent matter with sub $1000 DLP projectors, but I have noticed it *occasionally* and it doesn't bother me frequently enough. As a side note, I watched the Superbowl in HD this weekend with some friends and everyone had nothing but good compliments to say about my Pro8200.

This weekend my unit also went through 2 factory resets. For the first time I heard voices coming from the PJ's speakers even though it was OFF.
This seems to be caused by the audio carried via the HDMI port and can be "prevented" by turning on "Green Mode" on the settings menu (according to Art). Of course, that's a temporary fix until the projector resets again.

Finally, I'm sad to report yet one more issue... The projector seems to briefly loose connection while playing a bluray every once in a while.
The logo white screen appears for around a sec and then it automatically reconnects.
It happened around 7 times during the 2 hour movie.
This might have something to do with my particular setup, but I will appreciate if other users are having similar HDMI issues to report back (before I upgrade my BD player's firmware or mess with anything else).

I think the problem has something to do with the HDMI Deep Color feature - I had it turned off before the problems started.

Lets hope we hear good news from VS soon.
post #92 of 1081
Thread Starter 
Has anyone received an updated unit yet? VS has offered to RMA mine, but I want to make sure the firmware has been updated... I don't want to go through the shipping hassle twice.
post #93 of 1081
I was plannign to get this projector for it's great price and long lamp life.
But I don't think I can stand the factory reset and HDMI problems.
So I will go for EPSON 8350, unless viewsonic fix the problem.
post #94 of 1081
I RMA'd mine back to the retailer. They replaced it with another defective unit. This one not only has the reset and HDMI audio problems, but also the 12v trigger doesn't work. 6 days ago, I emailed Viewsonic again reminding them that it had been 21 days since last contact. They replied and said they would followup. So far, no new news.

-Jason
post #95 of 1081
I've been experiencing repeated factory resets since day 1. VS wants me to send mine in for repair/exchange, but I was hesitant thinking that they would send me a refurbished proj that was originally experiencing the same issues. It appears that may be what they are doing. I was in a back and forth with their technical support desk for a while, last I heard the issue was being "escalated" and they would contact me with an update.....that was almost a month ago. In my opinion VS has had more than enough time to address this problem but appear not interested in supporting their product at all.

I was hoping Costco would start carrying this projector again so I could exchange it directly through them for another PRO8200 that works as intended, but nothing so far. 1 month to go in my return policy with Costco...looks like it's going back to Costco in exchange for the Optoma. Too bad really, when the projector is working properly, I'm quite happy with it. But the repeated reset problem and VS's non-support of their brand new product is not acceptable.
post #96 of 1081
Haven't try viewsonic before... never be a fan... it's a professional maker or something else...
post #97 of 1081
Amazon reviews don't look too good either.
post #98 of 1081
Thread Starter 
Quote:
Originally Posted by twisted_oak View Post

Amazon reviews don't look too good either.

What are you talking about? There's only 1 review at Amazon and it's:

Quote:


Got it fast and in the right condition, great customer service when I had a question, smooth transaction and loving my product every day!
post #99 of 1081
ProjectorCentral.com released their review a few weeks ago... Under "Advantages and Limitations" they mention the following:

Default to Full Lamp Power. Once you put the unit into eco-mode, it won't stay there once you power off the projector. Each time you turn it on, you need to reset the lamp to eco-mode if that is your desired operating mode.

I doubt VS would send a defective unit for review if they already had a solution.

They need to A: formally acknowledge the problem B: offer their customers a proven solution.

If this is not a hardware related problem, they should save us from all the hassle of returning the unit by releasing a firmware upgrade that we can perform at home.

Full review: http://www.projectorcentral.com/view...nd-Limitations
post #100 of 1081
Thread Starter 
After weeks of waiting for ViewSonic to do an advanced replacement as they promised, today they tell me that they have no units in stock with no ETA on when they will have units for replacement.

Not good.
post #101 of 1081
Well I emailed Viewsonic Support again. It has been 75 days since I opened my ticket, 57 since it was "escalated" and 45 since they bothered to update me on its' status.

Josef (my support rep) said that no update has been released. She said the if an update is ever released that it would be published on their website.

That led me to ask about the PRO8200's ability to take an end-user upgrade. She responded saying the the PRO8200's USB port can be used by the end-user to perform a firmwware update. Her exact words were:

Quote:


Yes. Some of our projectors could be updated by end-users. These projectors would normally have a USB service port at the back that could be used to upgrade firmwares.

Just thought you all might be interested in this status update...

Regards,
Jason
post #102 of 1081
Yes.. thanks for the update. I've been watching daily for any updates to this issue. Spec wise I WANT this unit just not sure I can deal w/ the firmware glitches... PLEASE... keep 'us' posted. - thank you.
post #103 of 1081
Viewsonic is having me send mine in because it loses settings all the time. I don't know if they're replacing it or what, but I'm gonna keep bothering them until a firmware is released.
post #104 of 1081
Thread Starter 
Anyone have any updates? Looks like this unit was released and then quickly abandoned.
post #105 of 1081
Yes some updates would be nice from those having issues and who are wrestling with Viewsonic. I was looking at this projector as a replacement for my HC1500 but the problems mentioned in this thread have me hesitant.
post #106 of 1081
I just ordered one from Costco Canada.
I figure with their return policies I can not lose.
And the price is now $899.99 inc shipping.
post #107 of 1081
Quote:
Originally Posted by mauriceh View Post

I just ordered one from Costco Canada.
I figure with their return policies I can not lose.
And the price is now $899.99 inc shipping.

You might get an updated version

I bought mine at B&H. Shortly after getting it they "ran" out of stock and have had the projector back-ordered for more than a month now. Quite strange.

The support team has not been in contact with me at all. My problem was "escalated" more than 2 months ago. Not impressed.
post #108 of 1081
They've had my projector for 4 weeks now. They JUST shipped the replacement today. Ugh viewsonic is the worst...
post #109 of 1081
Thread Starter 
Good news and bad news.

After waiting months for a replacement, I finally got a new Pro8200 with a manufacturing date of 2/11. Physically it looks the same, but the remote now has translucent keys, so the backlight is functional now.

As far as operation, it looks to be better. I was able to dial in a sharper picture than the one I originally had (which was quite sharp on its own). Unfortunately, within 15 minutes of operation, one of the cooling fans crapped out on me and is making a ridiculous whining / chirping noise that is audible from 20' away.

So... waiting... still... for Viewsonic... to make this right.
post #110 of 1081
Good news and good news.

I finally purchased my own PRO8200 projector, for only 1450$ (Israel Taxes, bought directly from the supplier instad of paying 2340$ in stores)
its a brand new one, REALLY brand new one, with a manufacturing date of 3/11.
i recived aremote with translucent keys, so the backlight is really helpfull
also, i do not experince any problems of manufactor restets whatsoever.

what i have experinced is the ridiculous whining / chirping noise thats coming out of the fan.
it started durning my first power up. so i let it run for ike 10 minutes, and then i moved to eco mode, where the noise suddenly stopped, to confrime i moved back to normal mode but the noise was gone.

i waited 6 houres and turned the projector back on, just to find out that the noise is no more.

i guess it happend due to the fact that this projector is new.

im off to play some MGS4 with my 160'' screen

btw: this projector is BRIGHT, had to use eco mode so my eyes will be safe :3

if there are things you want me to do or questions feel free to ask
post #111 of 1081
Hi Folks, first post.

After 2.5 years (and the same bulb - 6200~ hours and counting), our Acer P1265 started developing white dots last week. Acer support was friendly but useless, and the reviews on their newer "home" model are terrible unless you're looking for a cheap 3D solution.

Thanks to those out there (Art, Bill Livolsi, etc) who provide excellent reviews and feedback. After reviewing our budget, usage plan and many reviews, we are interested in getting the ViewSonic PRO8200.

After discovering this forum I'm now concerned about the pre March 2011 versions, but the posts from tremor13 and Orof give me some hope! Has anybody else received the new version of this model yet?

Orof and termor13 - other than the fan issue, have you experienced any other problems? Do all the previously reported issues appear resolved? Does the same "60/50/40" recommendation for color tweak seem to still apply?

I'll be likely using this in reduced brightness mode, mounted upside down to the ceiling 14' away from the wall. Just like most people, I'd probably return any projector that I had to reconfigure every time I powered it up.

Thanks again to everyone who provides feedback and reviews. It's excellent to see user feedback with this level of detail.
post #112 of 1081
Yes sir
"60/50/40" recommendation for color tweak still apply
btw, its been almost a week now and the fan malfunction i had never re-appered. as i suspected, it done that noise cuas it was the first power up im enjoying this projector so much :3 SO BRIGHT :O

dont worry, you WILL use the setting "DARK ROOM"=eco mode.
its extremely bright i love it

im sure you will love it aswell
post #113 of 1081
Thread Starter 
Unfortunately, my bad fan didn't "heal itself" and the noise, while lessened some, is still present. I'm _still_ waiting to hear back from Viewsonic.

I found one easy way to differentiate the old units from the new batch -- the blue LED around the power button flashes on the original batch when it is powered down. That blue LED stays on continuously when the unit is powered down on the new batch.
post #114 of 1081
are you using the projector in eco mode? if not please try so and respond back if the fan problem continiu :O
post #115 of 1081
My new Pro8200 should arrive tomorrow. I feel like a kid on Christmas eve!

I spoke to viewsonic twice last week, and one of the support staff gave me a "yes, definitely confirmed" that any new orders placed through them will receive the "new" (march 2011 or newer) models. They did seem to acknowledge the eco / remember settings issues (or at least did not deny them, and hinted that is why they made the new release). I also asked about the "noisy fan" reports, and while they were interested in what I said they seemed to think it was a one-off occurrence. I guess I will find out tomorrow.

It's interesting that they improved both the translucent buttons, and stopped the (would be annoying to me) "flashing while off" items that were both mentioned in this forum. It's almost as if someone from viewsonic searched the web for possible improvements. I hope that's the case - it makes me feel better about them.

tremor13 - do you have the "express exchange" plan/service/warranty with ViewSonic?
(Are they sending you a temporary or replacement model before they want you to send yours back?)
post #116 of 1081
Slashquit... looking forward to your input on this unit.

Has anyone seen the Pro8200 vs. Acer h7531d? I'm waiting on a comparison but still nothing... anyone?
post #117 of 1081
Quote:
Originally Posted by SlashQuit View Post

They did seem to acknowledge the eco / remember settings issues (or at least did not deny them, and hinted that is why they made the new release).

So the question is: do the new units still suffer from these same issues or have they been solved? Can one of you with the new unit confirm? Thanks
post #118 of 1081
I just received my Pro8200. Despite what ViewSonic told me on the phone - I received an older (October 2010) model, with the solid remote control buttons.

Before connecting it, I called up ViewSonic about this, who then claimed they have no way of knowing if older or newer ones would be sent out, and they were also not aware of any issues. However, they told me that if there was a firmware update then any models in the factory would have received that update, and assured me that if the model had issues they would assist with either a firmware update or having it sent back in.

I hooked up the power supply, and the blue power lamp stays on (it does not blink when powered down).

First impressions - wow, bright! I cranked this to Eco mode, and could barely hear the fan, and I'm still squinting at how bright this is. The picture is very sharp, and response time between resolution changes is much faster than my old projector.

Some good and bad news so far, but I will need to test more to confirm my findings.
I set Eco mode on, changed a few other settings (muted the speakers), and powered it off. 5 minutes later, powered back on - eco mode was still on. Good!

However, several times during my 'settings changes' - the speakers turned back on, and eco mode turned off. This seems to occur if I change from "standard" to "brightest", or another mode, or adjusted certain other display settings.

On eco mode, standard, user color set to 60/50/40 - this thing is still very bright. I popped in an XBox360 game, and the 'black' in it seemed almost a disappointing gray.

I flipped over to the blu-ray player, the blacks appeared an acceptable black, but then my blu-ray crashed, twice. (I suspect this was the netflix blu-ray itself. I'll try later on the old projector.)

So far, we are very impressed with the clarity of the picture but the colors need dialing in a lot.

By default, quick ON and quick OFF are both enabled too. A nice feature, but I'd rather it went through the safer on/off sequence.

I noticed that by changing simple color options, such as input color type, or display mode (standard, brightest, etc) - certain other options reset, or are remembered individually for that mode. The speakers would turn back on, eco mode would turn back on, and quick on/off mode would also turn back on. I can see where this would be useful though - for example, if you used one mode when it was in the garden, and another while in the living room hooked up to the sound system - but I don't understand the reasoning for some of the events.

I just let it sit off again for 10 minutes and when I turned it on, it had remembered my settings, and the blacks were still acceptable. The internal speakers were on again, but I'll have to double check that later if I get a chance.

Sorry for the hurried review and somewhat inconsistent test results - I don't have much time right now. I'll play more tonight or tomorrow.
post #119 of 1081
This thread bares a resemblance to the Pro8100 thread in that there was some known problems such as a slow auto iris and vertical and horizontal banding. The auto iris problem was fixed w/ a downloaded firmware update. Users discovered that the VB could be tamed by leaving the PJ off (disconnected from the outlet) for about an hour. The HB problem was never fixed and lots of folks went thru 4 or 5 returns to get one that didn't have it. Some gave up. If you got a good one, it was hard to beat tho. Luckily my two both seem fine. The VS tech support does leave a lot to be desired. Persistence will pay off to some degree.
post #120 of 1081
Quote:
Originally Posted by SlashQuit View Post

I just received my Pro8200. Despite what ViewSonic told me on the phone - I received an older (October 2010) model, with the solid remote control buttons.

Before connecting it, I called up ViewSonic about this, who then claimed they have no way of knowing if older or newer ones would be sent out, and they were also not aware of any issues. However, they told me that if there was a firmware update then any models in the factory would have received that update, and assured me that if the model had issues they would assist with either a firmware update or having it sent back in.

Not aware of any issues? If Oct 2010 units have received a firmware update, why isn't it available for download at their website? It's understandable that a new product line may run into some issues, but this type of responses from the support techs are beyond my thought.

Quote:
Originally Posted by 73shark View Post

This thread bares a resemblance to the Pro8100 thread in that there was some known problems such as a slow auto iris and vertical and horizontal banding. The auto iris problem was fixed w/ a downloaded firmware update. Users discovered that the VB could be tamed by leaving the PJ off (disconnected from the outlet) for about an hour. The HB problem was never fixed and lots of folks went thru 4 or 5 returns to get one that didn't have it. Some gave up. If you got a good one, it was hard to beat tho. Luckily my two both seem fine. The VS tech support does leave a lot to be desired. Persistence will pay off to some degree.

If only they would verify the working condition of units being sent in return.

4 or 5 returns = a lot of time loss and frustration. I can't help to think that if I send my unit in I might get a projector that performs even worse.

VS really needs to get their act together... Didn't they learn anything from problems with past units?

Shark - How long did it take them to release the Pro8100 firmware update?
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