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My Chase Home Theater 18.T Experience - Page 12  

post #331 of 630
You can pick which part below you like best.

A
Every Who Down in Chaseville Liked Christmas a lot
But the Grinch, Who lived just north of Chaseville, Did NOT!
The Grinch hated Christmas! The whole Christmas season!
Now, please don't ask why. No one quite knows the reason.
It could be his head wasn't screwed on just right.
It could be, perhaps, that his shoes were too tight.
But I think that the most likely reason of all,
May have been that his subwoofer was two sizes too small.
Whatever the reason, His sub or his shoes,
He stood there on Christmas Eve, hating the Whos,
Staring down from his cave with a sour, Grinchy frown,
At the warm lighted windows below in their town.
For he knew every Who down in Chaseville beneath,
Was busy now, hanging a mistletoe wreath.
And they're hanging their speakers! he snarled with a sneer,
Tomorrow is Christmas! It's practically here!
Then he growled, with his Grinch fingers nervously drumming,
I MUST find some way to stop Christmas from coming!
For Tomorrow, he knew, all the Who girls and boys,
Would wake bright and early. They'd rush for their toys!
And then! Oh, the bass! Oh, the Bass!
Bass! Bass! Bass!
That's one thing he hated! The BASS!
BASS! BASS! BASS!

B
And the Grinch grabbed the subwoofer, and he started to shove,
When he heard a small sound like the coo of a dove.
He turned around fast, and he saw a small Who!
Little Cindy-Lou Who, who was not more than two.
The Grinch had been caught by this tiny AVS poster,
Who'd got out of bed for a cup of water from the coaster.
She stared at the Grinch and said, Santy Claus, why,
Why are you taking our subwoofer? WHY?
But, you know, that old Grinch was so smart and so slick,
He thought up a lie, and he thought it up quick!
Why, my sweet little tot, the fake Santy Claus lied,
There's a foot on this sub that won't fit on one side.
So I'm taking it home to my workshop, my dear.
I'll fix it up there. Then I'll bring it back here.
post #332 of 630
what if craig makes josh whole and then fixes those stupid looking feet and gets some quality control over those nail holes (the last one seems to be in process)?

maybe we can go back to discussions about the pretty darn good performance of his subs vs. any alternative at the pricepoint. the market responded loudly and craig seems to be listening. the next round of subs will have much heavier paint/much better finish.

i don't see many other folks stepping up in order to provide folks with $5k worth of subs for $1500. personally, i think that is cool, as craig is sharing his love of bass with many, many people who would not otherwise be able to afford anything like this.

you have to admit though, craig, those feet are pretty hurting. ;-)
post #333 of 630
"So - are you saying that this magazine will give a great revue in return for future advertising"

i don't know about your specific case, but that practice is so common that everybody in the know will dismiss any "audio review". of course, i could be wrong in any one instance.
post #334 of 630
christ, i would never want to run a business in this day and age.
post #335 of 630
Quote:
Originally Posted by LTD02 View Post

what if craig makes josh whole and then fixes those stupid looking feet and gets some quality control over those nail holes (the last one seems to be in process)?

maybe we can go back to discussions about the pretty darn good performance of his subs vs. any alternative at the pricepoint. the market responded loudly and craig seems to be listening. the next round of subs will have much heavier paint/much better finish.

i don't see many other folks stepping up in order to provide folks with $5k worth of subs for $1500. personally, i think that is cool, as craig is sharing his love of bass with many, many people who would not otherwise be able to afford anything like this.

you have to admit though, craig, those feet are pretty hurting. ;-)

Are you high? Craig only decided to fix this after tons of public outcry. I think this will kill his business personally. I told you all about the pathetic fit and finish months ago. Maybe Now you'll listen. In sure there will still be people foolish enough to buy from him and to them I say "you were warned"
post #336 of 630
"Are you high?"

kind of. but i also believe in second chances.

from what i understand, craig is marshalling resources behind the scenes in order to resolve all these problems. these things take a little time to correct.
post #337 of 630
Quote:
Originally Posted by LTD02 View Post

what if craig makes josh whole and then fixes those stupid looking feet and gets some quality control over those nail holes (the last one seems to be in process)?

maybe we can go back to discussions about the pretty darn good performance of his subs vs. any alternative at the pricepoint. the market responded loudly and craig seems to be listening. the next round of subs will have much heavier paint/much better finish.

i don't see many other folks stepping up in order to provide folks with $5k worth of subs for $1500. personally, i think that is cool, as craig is sharing his love of bass with many, many people who would not otherwise be able to afford anything like this.

you have to admit though, craig, those feet are pretty hurting. ;-)

I would like to see the numbers behind this being a $5K sub performance.

Bosso and I already have the #s proving a JBL pro audio sub less then $1K matches the CS18.1 sub so if we want that thread to happen I think Bosso would love to easily show its not hard to do what they did...this wasn't rocket science at all. They didnt get a patent to some special driver, they didnt build their own driver. They simply spec a high Sensitivity, lower Xmax driver from a pro audio company (Eminence). Then put it in a sealed box that created HUGE peak performance > 30Hz people without measurement/EQing abilities eat that SPL up. Pro audio has done this for years and years. Flatten the response to create a high quality and accurate curve for HT then lets talk what the CS18.1 does below 25Hz

I would also love to see if they will ever do a better finish, CHT has never done that with a single speaker or sub in their entire history as CHT or Tweak City audio. People should know that the finish is never a priority with this company, never has been. I wil be excited about that change in priorities. It will double their costs though...finishes tend to cost as much as the sub itself.
post #338 of 630
Daaaaaaaaaaaaaaaaaaang.

This thread is still going SEVEN PAGES AFTER Craig offered a full refund and a donation to a charity?

Folks listen, please. I feel pretty bad about how things turned out with my review thread. I still believe my situation wasn't handled right, but I regret the stain it made on these boards. People have a right to know the good and the bad, but there's a point where things turn ugly. You don't want to be a part of it, trust me.

Btw, as much as I was frustrated with Alex, he bent over backwards to help me recently which only confirmed my regrets.

Take care folks.
post #339 of 630
Quote:
Originally Posted by stgdz View Post

christ, i would never want to run a business in this day and age.

A possible extension of that thought could be....

"whose only customers and critics live in the anonymity of the internet".

Though some businesses seem to have very little trouble at all with that.
post #340 of 630
Quote:
Originally Posted by LTD02 View Post

i don't see many other folks stepping up in order to provide folks with $5k worth of subs for $1500.


5k worth of sub for $1500 - You must be kidding??

Look at these measurements for the Hsu ULS-15

http://www.chasehometheater.com/inde...art&Itemid=120

Or the ULS-15 Dual Drive System

http://www.audaud.com/article.php?ArticleID=8067

The measurement was from 10 - 80 Hz even though the graph does not show up that high. The smoothed curve with the ULF all the way down shows response within +/- 2.5a 5 dB range from 10 - 50 Hz!

I would like to see these types of measurements for the CHT subs - the CraigSUB(CS) 18.2 Series 2 Subwoofer or the CraigSUB(CS) 18.T Subwoofer - "The Duo"

Compare them to the ULS-15 or ULS-15 Dual Drive
post #341 of 630
My summary of this whole debacle

In favor of CHT:
On their web site, they clearly state their return policy for both defective products and in home trials. The customer is to pay return shipping. This shipping cost is a well known risk to the consumer when buying on line.

They gave a reduced price in exchange for a competitor’s product.

The pictures of the product on the web site show that the finish quality is very poor and that the legs over hang the edge of the sub. The pictures aren’t of high quality, but I can see the poor fit and finish. But, a poor finish is not a manufacturing defect, it is just poor quality.

Craig, against company policy, is refunding the shipping charges in both directions. Even though it was under duress, it’s the right thing to do.

I had another manufacturer’s down firing sub and it to required you put the screws back in if you wanted to make it front firing and you removed the base plate.

In favor of Josh:
He didn’t expect such a poor quality finish on a new product. All he wanted to do was return the goods and get a full refund. By Craig’s own admission, there is no indication that a replacement would have looked any better. I don’t think anyone would have been satisfied to pay $400 in shipping charges and have nothing to show for it.

He didn’t post about his experience until he saw that CHT was not going to make him whole. He didn’t resort to name calling or placing blame, he just stated the facts as he saw them.

Against CHT:
Not claiming to have quality finishes is no excuse for such poor quality as what I have seen. Even the most basic, entry level sub has better finishes. Anyone who even failed woodworking 101 knows when you paint wood, you seal it first. This is critical if you have exposed plywood ends. If the surface has flaws, fill the flaws and sand them smooth. Again, this is critical if you have exposed plywood ends. If you are assembling a box, use industrial strength adhesive, proper internal/corner bracing, and well placed clamps. Brads add nothing to the structural integrity. If you use brads, fill the holes.

If you are putting legs on the base, take the radius of the leg, measure that distance from two adjoining sides of the base and center your mounting hole there. That way, the leg won’t extend beyond the edge of the base. It doesn’t take a skilled furniture maker to know this.

When you use T nuts, you drill the proper size hole and insert the T nut from the side opposite the leg. Or, at least you countersink the head of the T nut so it is flush with the surface.

I don’t know who is making their enclosures, but they should continue the search. This guy is terrible and he is only going to hurt CHT.

Against Josh:
He selected these subs. Even with the unacceptable flaws in the finish, he should have given them a try to see if they performed to his expectations. Then he could have negotiated a solution to the finish. Personally, I would have refinished them myself and had a much better looking sub. It wouldn’t be that difficult to do.

Conclusion:
CHT has to handle customer problems better, even when they think the customer is being unreasonable. Especially when, as Craig states, it is a rare exception. Craig needs to take a page out of Ron Stimpson’s book on customer service. They also need to learn that fit and finish are important factors to consumers no matter what the cost of the product or how well it performs.

Consumers have to realize there is a costly risk to buying internet direct. Shipping costs is one of these risks. If you can’t tolerate this risk, then go to a local store.
post #342 of 630
Quote:
Originally Posted by penngray View Post

I would like to see the numbers behind this being a $5K sub performance.

Bosso and I already have the #s proving a JBL pro audio sub less then $1K matches the CS18.1 sub so if we want that thread to happen I think Bosso would love to easily show its not hard to do what they did...this wasn't rocket science at all. They didnt get a patent to some special driver, they didnt build their own driver. They simply spec a high Sensitivity, lower Xmax driver from a pro audio company (Eminence). Then put it in a sealed box that created HUGE peak performance > 30Hz people without measurement/EQing abilities eat that SPL up. Pro audio has done this for years and years. Flatten the response to create a high quality and accurate curve for HT then lets talk what the CS18.1 does below 25Hz

I would also love to see if they will ever do a better finish, CHT has never done that with a single speaker or sub in their entire history as CHT or Tweak City audio. People should know that the finish is never a priority with this company, never has been. I wil be excited about that change in priorities. It will double their costs though...finishes tend to cost as much as the sub itself.

This is where money is saved. You get what you pay for. No free lunch.
The performance of these subs seems to be substantial in terms of output.
It really seems like a cult. Just because people spend more money, doesn't make them wrong. This oversight of quality happens. Glad Craig seems to have offered to clear the air.
post #343 of 630
Quote:
Originally Posted by cvictorg View Post

5k worth of sub for $1500 - You must be kidding??

Look at these measurements for the Hsu ULS-15

http://www.chasehometheater.com/inde...art&Itemid=120

Or the ULS-15 Dual Drive System

http://www.audaud.com/article.php?ArticleID=8067

The measurement was from 10 - 80 Hz even though the graph does not show up that high. The smoothed curve with the ULF all the way down shows response within +/- 2.5—a 5 dB range from 10 – 50 Hz!

I would like to see these types of measurements for the CHT subs - the CraigSUB(CS) 18.2 Series 2 Subwoofer or the CraigSUB(CS) 18.T Subwoofer - "The Duo"

Compare them to the ULS-15 or ULS-15 Dual Drive

Sorry but that is another marketing twist. Its well known that a single ULS-15 can not do much under 20Hz either. Anyone with knowledge about sealed designs will understand that a 10Hz to 80Hz flat response curve can be created the real question is what is the max SPL keeping the response curve flat and the distortion below 10%?
post #344 of 630
well, it only takes one customer to complain to realize there is a problem. if craig does indeed realize that the workmanship is poor and tells the box builder to smarten up, and also changes the texture of the paint to hide any blemishes than it may help his case in the future. that, and accepting that you should "bend over backwards" when a customer is dissatisfied, will help the longevity of his business. if he decides that the sub's cabinet looks amazing and the customer isn't always right, then i don't see the business lasting too long.

i think with all this heat, craig should take heed of the complaints and try to fix them asap.
post #345 of 630
Quote:
Originally Posted by craigsub View Post

Gents - Here are some pics of the subs Josh returned. The damaged sub is shown. Note, even though the subwoofer was returned damaged, we still refunded Josh his money as per my agreement with Josh when we talked on the phone November 23.

Both subwoofers are operating as they should. There are no air leaks, and we were seeing 115 dB plus peaks on "HTTYD".

It has been asked why we would return money when the product was damaged before its return. That's simple: Even Josh said there was no shipping damage. Rocky firmly believes that the subwoofers were repacked with this damage having been done. However, how does one prove that our trucking company did not do this?

Here are more pics of the subwoofers:








Uuuugh those are shrunk and out of focus pictures!
The EXIF info does show that the camera is a Canon 50D Rebel, but they were reduced in resolution and size... Why? In an attempt to hide the imperfections/defects of the cabinet? Plus, I don't even know if the bad focus was the result of lack of photographic skill, or again an attempt to hide the true poor workmanship of the product... And even with the with the out of focus subs, the shrunk images, and the poor framing (shot the dog's eating bowl instead of zooming in on the sub?!) still, the defects and flaws are well evident! I guess that's a testament to the 50D and the (lack of) quality of the craigsub sub! Not too easy to do, take a 15 megapixel camera and take pics which looks like cell phone pics...

Why not post links to the full sized images? And why not focus on the subs while we're at it? Looks like someone's trying to hide something...

Quote:
Originally Posted by mr stroke View Post



LOL

my $200 HTIAB sub looks better than that. Those feet-LOL

Jesus... ARE YOU SERIOUS?!? lol

Come on... How is this acceptable for a near 1000$ product?


You seriously need a better pic than that on your product page if you want a pic which is representative of the actual quality of the product... I don't know... How hard would it to make feet which actually are flush with the cabinet? Is it really that hard? And why those feet? Couches jokes aside, wtf? Did anyone seriously thought, at any point, that they looked good? I really don't get it...
post #346 of 630
Amazingly sad thread all the way around.

I don't think you can say too much about the quality of the workmanship in the areas it really counts from the pictures. We know nothing of the bracing, quality of the wood, gluing or assembly of the cabinet. Finishing wood can be time intensive and expensive. Yet, there is no excuse for not filling brad marks left by the brad gun, it doesn't take much time. Additionally, if you don't want to fill the marks, have the brains to use pins to hold the pieces for gluing or use some other joinery that remains hidden. I would never let something so course leave my shop and most my shop furniture is finished to a higher quality. Even if the cabinet is otherwise well built the lack of attention to the finished product makes one wonder what other compromises where made to keep the price down. Overall, it looks like someones first project, not something produced by a cabinet maker.
Maybe the buyer expected too much and maybe he was hard to please but this is a boutique business with a very low cost of entry. The cost of this thread in negative marketing makes the cost of making the customer happy trivial.
post #347 of 630
Quote:
Originally Posted by cvictorg View Post

Here's one more question for Craig

Why did you change the name of your company from Tweak City Audio to Chase Home Theater??

Because the word "Tweak" gives the impression that it was run by some sort, or an ex-methamphetamine addict.


Obviously, them's the truths.
post #348 of 630
Quote:
Originally Posted by chabaz View Post

Because the word "Tweak" gives the impression that it was run by some sort, or an ex-methamphetamine addict.


Obviously, them's the truths.



Would love to hear the answer from Craig himself
post #349 of 630
Pictures like these would be nice

http://emotiva.com/ultra_sub12.shtm
post #350 of 630
Quote:
Originally Posted by cvictorg View Post

Pictures like these would be nice

http://emotiva.com/ultra_sub12.shtm

I love how that one guy posted that the CHT subs were 'perhaps' lower quality finish than some competitors. Take a look at the following, its not even close - and the emotiva is a cheap sub. I'm still taken aback that you can pay $1k and get something you'd be embarrassed to have anyone see.

post #351 of 630
The sharks are out on Christmas even. The CHT attacks continue.
Merry Christmas.....
post #352 of 630
http://www.audioholics.com/news/indu...s-subwoofers-1

SDS-8 - 8" driver, 32Hz-150Hz, Peak 400W
SDS-10 - 10" driver, 30Hz-150Hz, Peak 500W
SDS-12 - 12" driver, 28 Hz-150Hz, Peak 600W

Look at the quality

http://www.sunfire.com/productdetail.asp?id=36

I'm not shilling for any company - but if you look at the quality of the build foro Emotiva and Subfire (for example) and compare them to CHT - draw your own conclusions
post #353 of 630
Quote:
Originally Posted by bmrowe View Post

I love how that one guy posted that the CHT subs were 'perhaps' lower quality finish than some competitors. Take a look at the following, its not even close - and the emotiva is a cheap sub. I'm still taken aback that you can pay $1k and get something you'd be embarrassed to have anyone see.


Is that the 369$ sub or their 429$ sub?

"These are magnified images!!!" Oh the irony...

That reminds me of my 3rd DIY project. Router with a rounded bit, some sanding, paint, voila! Not rocket science... Just have to not try to cut every possible corner to save every last cent... Those feet are probably not that cheap though... Looks good!
post #354 of 630
You are comparing apples to oranges.
Chase is an 18" sub in a 4.6 cf, Baltic birch enclosure.
Emotiva is a 12" sub in a 1.9 cf laminated MDF enclosure.

Sunfire is well . . . Sunfire. Tiny enclosures, small speakers, large company. Be real.
post #355 of 630
Quote:
Originally Posted by bmrowe View Post

I love how that one guy posted that the CHT subs were 'perhaps' lower quality finish than some competitors. Take a look at the following, its not even close - and the emotiva is a cheap sub. I'm still taken aback that you can pay $1k and get something you'd be embarrassed to have anyone see.


The CHT sub is downfiring sub so it needs a 2" high clearance. There is no off the shelve metal cabinet feet that high. However, they could have done a little creation/imagination by extending down the wood panel to make the 4-corner feet. But, man, I have no word to describe the feet CHT put on those subs. Not only it looks awkward, the feet are overhanging! There is like no measurement attempt at all. I don't care even if this sub is the world's best, I wouldn't spend $50 on this half-@ss shody craftmanship.
post #356 of 630
You can't compare Emotiva to CHT. Obviously Emotiva has other re$ource$ to $ource from. Can the Emotiva sub do <20Hz stuff at the level of the CHT? There are tradeoffs- performance for looks. But it does not excuse the fact that the subs Joshko were in poor condition to start. This issue between the two parties has been resolved. To my knowledge this was the only case of a CHT sub with shoddy workmanship. Case over.
post #357 of 630
Yes you can compare. You pay more for what? The BOOM?

Please, the quality of that crap is BS. My grandma can paint with a paint brush better then the crap that was delivered to the OP.

Calm down fan-boys
post #358 of 630
Even though CHT has taken steps to correct ......

The attacks continue......

Merry Christmas to all........
post #359 of 630
Quote:
Originally Posted by LTD02 View Post

just curious, what is this? (yellow arrow)


I believe it is a finish sample from the cabinet maker that Craig laid on top as an exhibit. This picture looks like it is molded to the sub, but there is another picture that clearly shows it is a separate piece.
post #360 of 630
I don't think it is a fanboy issue.....problem has been taken care of. Haven't heard from "anyone else WHO actually OWNS their product. It sounds to me the "regular" bashers are steadfast in attacking
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