I just spoke with Emtek customer service again. They actually connected me directly with the person I spoke with yesterday. She said they are in a different building down the street from the factory, so they send an electronic request to the factory to pull the parts. She said they usually ship in 1-3 days. That's not bad at all.
The only other thing I noticed is that the strike plate is about 1/2" shorter than I would like. I want the lip to wrap around the front of the panel to fully protect it. Emtek only makes the standard plate and one size of extended plate (which they shipped to me). I was able to find the exact size I wanted in a flat black finish online from another manufacturer. For $4.50, I figure it is a good investment to protect the corner of the acoustic panel where the latch passes by.