Originally Posted by sboyer1971
I had to replace my Moxi OEM hard drive because it was failing as well.
I had a successful replacement/upgrade and everything worked fabulously for a few months. Then some of my local channels would not show up in the guide (I'm running Verizon FIOS.). I contacted Moxi and they said that my warranty was null and void because I had a third party open up my Moxi. Moxi Support has since disowned me and will not help.
As I explained to them, this is not jail breaking. The software that was put on the new hard drive was 100% fresh from Moxi. This should be a simple fix for their Support team but I can't even pay them to look at it.
Has anyone figured out a way to fix something this simple on their own?
Just a follow up...solution found.
While the Moxi is powered up and running, pull the M-card out of the back, wait a minute and then reinsert it back into it's slot. The Moxi will then ask to do a channel scan. Confirm "ok" and it will complete it in less than 10 seconds. Presto! All channels are again present. It even keeps your custom selected and deselected channels.
I must also comment that the Moxi representatives that I spoke with very, very firm on their stance (to the point of being rude) that in no way, shape, or form will I be getting any support from them. I even asked if I could send my unit in to be looked at on my dime and they wouldn't agree. WTF?!
Anyways, just make sure you're ready to cut the cord permanently with Moxi Support if you decide to do your the hard drive upgrade. The new hard drive I had installed is whisper smooth and is a 1.5TB so I'm never have to worry about space anymore. Not sure I'd do it again though. Actually knowing what I know now (re: support), I don't think I would've purchased the Moxi.
P.S. F*ck you Moxi Support! We're here to fix what you won't.