AirPlay/ Denon & Marantz FAQ: start here - Page 5

Hi guys,

I am having a problem to get iTunes to work on one Mac and one PC. I bought the Airplay firmware for the Denon 3311. And it installed perfectly. However, on my business laptop, the Airplay icon appears (OS = Win7), but on the PC I would like to use iTunes (OS = Win7) the iTunes Airplay icon doesnt show up. All are connected wireless to the same Router. However, if I use a cable connection on the troubleling PC, I do get the Airplay icon. I checked both Firewalls and the settings for iTunes are the same.

Anyone any clues? I tried a lot of stuff already.

Cheers,
Sander

Hi All, I experienced this issue with the Airplay icon disappearing and/or Airplay cutting out after 20-30 minutes, and think I have a fix. Running Lion OS on my Mac and streaming via Airplay to a Denon 3312. Using Remote app from my iPhone to control it. Airplay would work for a while (20-30 minutes) and then just stop. The Airplay icon in iTunes would show the Denon, but instead of being blue like it is supposed to be, it would be grey. Sometimes it would disappear all together. My iPhone would then state that the "Remote Speakers cannot be found". When this happens, you can reboot your internet router/modem to fix it. After rebooting, Airplay worked normally. However, after 20-30 minutes, Airplay quit again, I had to start this process all over.

I believe this issue has to do with my MAC renewing its IP address every 20-30 minutes. What I did to fix it was 1) go into System Preferences - Network and click the Advanced tab. Set "Configure IPv4" to "Using DHCP with manual address" then type in a valid IP address for the IPv4 Address (you can go into your router to check what the range of valid IP addresses is). Then go into your router software, reserve this IP address and set your router to use it for your computer. I have a Cisco/Linksys router and you do this on the Basic Setup tab - click DHCP Reservation and a window opens where you can reserve a particular IP address in a range and assign it to a particular device. Save settings.

This has worked so far. I did experience one instance where the Denon stopped playing music after a period of time (more like 40 minutes instead of 20-30). And, when I went it iTunes, the Airplay icon was blue like it is supposed to be, and I just clicked on a song and it started working again. So, even though it cut out, I did not have to go through the whole resetting of the internet connection process.

Will play with it more and see what happens. Hope this helps!

Maud

Thanks, Maud! That definitely helped my situation a bit better just like it did for you. I have a Mac running Snow Leopard streaming to my Denon AVR3311CI. Streaming used to be great until the past month or so, where I would keep losing the Airplay connection to my Denon on my Mac. I don't know if it was a Mac update or the Denon update that may have "broke" this, but it sure is annoying. I would have to turn off the Denon and then back on for it to be recognized again on my Mac and iPad.

I did one additional step to make this connection solid again! In addition to your suggestion (which extended the length of time to keep the connection), I also went into my Denon receiver menu / Manual Setup / Network Setup / Network Connecting ... and turned "OFF" DHCP. I then manually set the IP Address (and other settings like Subnet Mask, Default Gateway and Primary DNS) to exactly match what it was before I made this change. (Note that I already had my Denon be assigned a Static IP Address via my router setup months ago. I still left this setting on my router, but ADDITIONALLY manually set the same settings on the Denon receiver itself.) So far so good! It's been connected for hours now without dropping!

I hope it continues staying connected. It's kinda crazy that both the Mac, Denon and router all need to have the manual settings set for static IP addresses. Previously I would ONLY do it at the router level for each of my devices.

I have the same problem, airport express is solid but AirPlay wavers on the denon. It used to work better.....I think. But I just got an iPad so I've been using it more.

I have found that my issues relate to my wifi network. I had a second access point with the same ssid and by disabling that my AirPlay icons no longer disappear. My coverage is no as good so I had tom rearrange things but the AirPlay has been rock solid. Well maybe dirt solid. Hopefully apple will update the devices to work across multiple APs.

Interesting, i have two AP's with the same SSID as well, works well for coverage but I do lose airplay connection from iPods an iPads from time to time when streaming from them to my ATV2 via wireless. Rock solid when streaming from my PC / iTunrs and my ethernet network. Might try changing to seperate SSID' and see what happens.

Yup - I have exactly these problems. I am planning a party tomorrow and am hoping to steam music using Genius but it will be no good if it cuts out after half an hour and had more or less given up..

Then I saw Maud's suggestions re IP addresses though I was not sure I understand how to implement the solution in full! So I just manually configured the IP address for the iMac with a new IP address some way numerically from other devices, (I don't know how to pre-allocate this IP address on my TP link router but it works OK for now) and ... roll of drums ... so far I have a full day of uninterrupted sound streamed from my iPad and iMac!

(Incidentally streaming internet radio using the "Tunein" iPad/iPod app would be far friendlier than the clumsy Denon internet radio, especially if you want to surf the web radio. When it works Airplay is brilliant!)

Hi guys,

I have Denon 4311with airplay. I can't conect it with my computer (Itunes). It returns an error "15000". Has anyonone faced the same problem?

Thx

Ivan

Not familiar with that error code, but have you tried rebooting the router, unplugging the 4311CI for a few minutes, and/or rebooting the PC?

Yes I did try various options in switching it off, but it didn't work.

I had some major issues with airplay.

Turns out it was an ugly firewall issue.

Try this step.

Open the port on the device that is talking to the AVR.

I have a AVR4311 btw, and this solved issues, after

flashing back from IOS 5 beta, to 4.3 and back, resetof avr,

back up all avr settings, reload config, master reset etc, routers, pcs, all rebooted. reeased ip , renewed ip.i tried it all.

see attached screenshot

Seems like apple likes calling home for something on 5353

That's mDNS and it only done on the local subnet. Perhaps your local network is "subnetted".

Hi, first thanks. This forum was quite useful in helping to get things setup, but there were several details that had to be worked out and it took me awhile. I've got one problem left to solve if it's possible.

My steps to get it to work:
1. Plug in ethernet and hit internet radio button (on front). It configured and took 30 seconds, then started playing internet music. Okay network is green.
2. We have an iPhone4 and an iPad2. First hooked up iPad2 with "Remote" app and connected it to iTunes on a laptop (confirming already version 10+). In iTunes, had to go to Advanced : Turn On Home Sharing. Then from the computer, was able to select the AirPlay mode near bottom right corner or via the remote app on iPad or iPhone.
3. The Denon had to be on, and it also had to be in Network mode (internet radio button). Then figured out that you can go to the receiver's menu - System Setup : Network Setup : Other : Network Standby (turn it on). Consumes more power when in standby mode, but will wake up and appropriately set the modes when triggered from AirPlay.
4. Getting it to work directly from an iPhone or iPad wasn't quite working... ended up powering them down and up again and playing directly from the iPod rather than Remote app (incase laptop down). Great... so with iPad I can just play a song and pick the Denon and it just works.

The problem I am trying to solve now is getting the Denon to automatically go back into standby mode after I'm finished playing music via AirPlay. Anyone know how to do this?

My Marantz does the same thing. I think you need to use the Denon remote app to turn the receiver off again.

Craig

That seems like more work than just manually turning off the receiver. I would imagine it wouldn't be too difficult for Denon to detect, "Hey, AirPlay isn't streaming anymore and it's been 2-5 minutes, so go into standby mode."

Just wanted to add my hours of experience messing with this issue... I have the 2112CI and also had trouble with AirPlay working for a few minutes and then suddenly stopping.

I ultimately fixed the problem by purchasing a new router. That's not to say that I couldn't have made it work with my old router, but I made so many changes and nothing worked, so $80 to get a new router is worth it to just fix the problem.

My new router is just a D-Link DIR-655 Wireless-N. My last router only went up to Wireless-G. I'm not sure if that was the issue, but anyway, here's what I discovered about the new router. With default settings (DHCP, firewalls on, QoS on) and the firmware upgraded to the newest version, AirPlay would not work at all on the 2112 -- meaning the AirPlay icon would not show up in iTunes, iPhone, or iPad. There is a router setting on the DIR-655 called "Enable Multicast Streams" under Advanced > Advanced Settings.

After enabling this, and saving my changes, AirPlay immediately comes back and is now rock solid for a few days on iPhone 4 and PC w/ Wireless-N adapter. I'll post an update if any issues arise but I have my fingers crossed!

For those that choose to use ATV for airplay over there AVR, do you need to already have the ATV on and switched to the ATV input on the TV (HDMI connection). I've tried airplay on my AVR which isn't working but I have ATV also. While I can play through ATV fine i've found i need to have TV on on the input and cant turn the display off, whereas the direct AVR setup seems much simpler ie starting airplay will turn on AVR set to correct input no need for TV to come on

I have my ATV2 connected direct to the receiver (Denon 4311). I have it connected two ways, one via HDMI for "AppleTV" functions like watching movies, Youtube, streaming from the network etc and the other connection is via Toslink optic fibre to the Game connection of the receiver. I have labelled this input "Airplay" on the receiver. I use Airplay mainly for streaming music to Zone 2 and Zone 3. In the case of the Denon you cannot use an HDMI connection to stream music to other zones.

Selecting Airplay on my iPad, iPod, iTunes automatically wakes up the ATV.

I use a combination of the Denon remote app ( to turn on the Denon and select the Game/ Airplay input for Z2) and then iTunes remote app or iPod function to play the music to Airplay. It may sound a bit to do, but its only a couple of button pushes and works well anywherein the house with the added benefit that others can be using the Denon in the main zone for other things (radio, movies etc).

TB

Oh thanks great idea, I will give this a go and post back my results!

Hi...
I'm from India. Last week I purchased Marantz SR7005 AVR and yesterday updated to latest firmware. If I switch on the AVR it shows "Airplay upgrade available" and displays the Upgrade ID also. But when I login to the Marantz US website and try to register for the Airplay upgrade it displays "Your upgrade id is either not valid or has already been activated .... " Any body having this problen while upgrading to Airplay. Anybody please help me in solving this Airplay upgrade issue. Thanx in advance.
shashi

^^
As noted in the SR7005 Owner's thread ... upgrades are done by region so you can't log in to the USA website unless you own a USA unit, rather login to the Europe website.

Hi All,

Well, I had a case open with Marantz for a mpeg file that would not play through my AV7005. Turns out that the album art in that file was "Progressive JPG", which they are saying is not allowed to play in Airplay (even though it plays fine on all my OTHER Airplay devices).

Just wanted to put that out there, in case it helps someone.

- Thanx
- Jon

Aliasau: if you have a Marantz AV7005 (as I do):

Try to toggle between the HDMI outputs, without a monitor turned on. For whatever reason, the active monitor output matters, even if no monitor is turned on. I have to do this with both my cd player and with my Apple TV in order to get sound without a monitor turned on.

This seems "whacky" to me, but it works in my system and I haven't had any luck in the forums to explain this behaviour or to find a workaround. I'm not sure if other Marantz or Denon models act similarly.

Hope this helps

Norm

I've got the same router and have had a terrible time trying to get Airplay working, so you got me excited! This feature was enabled on my router so I dissabled it to see the effect. SUCCESS!!!!

Not sure what the difference in settings might be but in my router, I needed to disable this to get Airplay to work. Just thought I'd post this in case someone else has it enabled so don't think that is the problem - try it both ways.

Anyway, you've helped me solve my problem so THANKS MUCH.

Norm

some have posted an issue with the airplay icon disappearing... i figured out something yesterday through trial and error that may be helpful...

it appears that if your router reboots, you must restart/reboot whatever device/software you are "serving" from in order for it to find the airplay "clients" on the network again... it also appears as if this is a "feature" (i.e. bug) on the serving side, not the client side...

thought process for the above...

0) i had just forced a reboot of my router...

1) airplay icon disappeared on all my airplay serving devices (2 iphones, 2 ipads and a mac mini running itunes)... both from a server running on the idevices themselves (i.e. the ipod app) and from the remote app (accessing the itunes app running on the mac mini), as well as from the itunes app running on the mac mini itself... i have 4 different airplay clients (avr, atv and 2 ax's), and none of them would show up... the avr has a static ip address, all of the others are dynamic...

2) went through the suggested routines (unplug client,etc), no joy... edit: note that the only client i unplugged was the avr, not the other clients...

3) forced a restart of an idevice... semi-joy... when running an airplay enabled app on the idevice, it now found the airplay clients, however, it would not find them when using the "remote" app...

4) scratched head. finally sunk in that when using the "remote" app, it was the itunes app running on the mac mini that was searching for the airplay clients...

5) went into mac mini and stopped/restarted itunes... full joy! airplay clients then showed up in the itunes app on the mac mini itself, as well as via the remote app...

so, at least in this case (and i'm guessing in many others), it really has nothing to do with the clients, it's all on the serving side...

hth...

edit: note... the above would also be why several of the suggestions like "change the language back and forth on the idevice" makes the icon show back up again, as doing that forces a soft restart of the idevice...

another edit: thinking it through, it's also probable that the router wouldn't have to have a full reboot, just a release of ip addresses in order for the above scenario to happen...

Hi, I have the 4311 since 1 week. I did the airplay upgrade, everything seemed to be OK. I can see the 4311 in iTunes (pc with Windows 7) but I can not activate it. It turns blue for 1 second and then back to grey without any error message.

Restarting iTunes / PC / Receiver / DHCP On or Off / ... does not help.


In the past I used an Airport Express (wired) with my previous receiver without any problems. Now I still use the older receiver with my Airport Extreme in another room without any issue (streaming from the same PC).

One day after the upgrade I was able to stream to the 4311 and since then no more (same issue).

This weekend I brought the unit back to the shop (after 6 days I had it with me). They did a small test and observed the same issue. They could simply not activate the receiver while they have no issues with other Marantz / Denon / B&W Zeppelin gear.

The unit will go back to Denon even if it takes me 2 to 3 weeks. I just want an operational unit.

Did anyone of you sent the unit back to the shop for a solution or did you get a solution? I'm expecting it to work like the airport express.

If I get an answer or explanation from my dealer I will come back to this forum to share this with you.

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I have been streaming music via my ATV to my Denon 991. It works fine but I notice that I do not get any bass when using Airplay. Now, The audio stream is coming in as stereo and I can get the music to play on all five of my speakers but i can't get any bass. I also have the music stored on my Mac and I can use the remote app to stream it to ATV out through the Denon but doing this I don't get any bass either. I have tried all the modes but don't see the subwoofer display on the LCD. Any suggestions???

I have a similar problem, mine used to work no problems. Then I did a firmware update and now my airplay only works when my laptop is on and itunes is open. What am i doing wrong as I used to be able to play my songs from my iphone direct to my denon 1912
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I'm not sure if this ended up keeping it working all the time now, but the last change I made that seemed to do it is to keep the "Network Standby" option to "On" (under Network Setup option on the Denon AVR3311CI). I did this so that I can control my Denon receiver with either my Android phone or iPad apps regardless of whether the receiver is powered on or not. Give this a try and see if that does it for you.