AirPlay/ Denon & Marantz FAQ: start here - Page 6

^^^

assuming you mean you don't get anything from your sub...

do you have your speakers set to "small"?

there wouldn't be anything in the streaming process that would cause it to remove low frequency information...

Hi, having these problems, I returned my Denon 4311 to my dealer and I received after 2 weeks a new unit which is perfectly working.

It seems not easiliy resolvable so I would recommend those who have issues to use your warranty and to return their units.

There must be some other issue. My 4311 with airplay worked fine at first. So did many others. Within the last month or so something has gone wrong and several people are reported that it is all of a sudden not working.

Very odd, with little to nothing specifically solved.

AirPlay setup question:

I just ordered an RCD-N7, but haven't received it yet. Question is: does the RCD-N7 need a wired connection for AirPlay to work?

I thought the answer was no, and I do not plan to plug the unit into the router as the router is in another room. But the the Denon AirPlay update page says: "Components require a wired connection to the router."

I'm hoping this only means I need a wired connection to download the upgrade. I plan to connect the RCD-N7 wirelessly to my network and then stream to it using AirPlay.

^^
The "wired" connection is only a recommendation for the firmware updates.

Im having problems reconnecting wirelessly to the network following the AirPlay upgrade.

Prior to the upgrade, the unit was on the network and working fine streaming Pandora. Following the upgrade, the Denon will rarely find the network, and when it does, it won't connect. Ive checked that the network key is correct. Its in the same spot as before so I know the signal is strong.

Any suggestions?

^^
Reboot the router and reset the RCD-N7.

Dumb question here - what level of reset do you mean for the RCDN7? I assume you dont mean to factory settings because then I'd have to reinstall the Airplay upgrade.


Thanks for the help.

A reset has nothing to do with the firmware installed, rather it simply restores all settings to their factory defaults.

Ok - I was afraid to reset because I thought I'd lose the AirPlay software. I will try that.

Just to make sure I don't screw it up - how do I do it?

See p. 37 in your Owner's manual.

For Airplay, Can anyone confirm that on my AVR-2312 i can not send the Airplay out to DVR-out (Analogue L+R/Tape out), or even to the Pre-out Zon2?

I have connected my Sonos ZP90 to the DVR-Out but no sound coming to it, it only plays it in my 5.1 setup on the 2312.

Crap!!!

I SO much appreciate you posting this information. After strugling with same bloody issue as you and so many others and months of desperate search since I bought my DENON N7 CEOL I had almost given up hope..

But then I read your post and immediately checked my DIR-635 router and bingo!

Streaming for app. 4 hours now without a single fallout - Thank you, me happy

Got the same N7 - check post by mmattheww earlier in this thread - solved my airplay issue. Note that you need access to your router.

Do any of the recievers play video over airplay? Or do they just play audio?

^^
Just audio as Apple has not licensed video capability ... for that you'll need an Apple TV.

I can't seem to get iTunes on my computer or my iPad 2 to see my 4311ci on the devices to stream from the iPad 2....

I can stream my mp3 music from folders on my computer network to the 4311 and can get Internet radio on it.

I downloaded successfully the firmware and the AirPlay upgrade for the 4311....it even says so on the AVR startup.

Is there a setting I am missing to get the Denon AirPlay to be recognized on the IPad 2?

I bought the 4311 to use the airplay feature...want to stream music from ipad2 to the 4311.

Can you browse to the IP address of the 4311 via the IPad and see the web control menu? Trying to figure out if you have a network issue or an AirPlay specific issue.

I know it sounds stupid, but....I am not aware how to accomplish that...I can find the IP address of the IPad, but not for the 4311 on the iPad.

Running a Netgear WNDR3700 router.

I can get the Denon remote app working just fine on the iPad to control the 4311.

But I would like to know how to do what you are asking.

I just called Denon support...ran me through some steps...they said Internet working so that it must be my router not running bonjour . . . But the router is capable of doing so.

Got into the router manager...tried connecting to a new wireless client...did not find the 4311..."WPS procedure times out."

Open the network up to no security...still get no appearance of the 4311 as a client...but Internet radio still works great.

Not sure what else to try.

Thanks

Dude...Dude...I feel your pain. This stuff is ridiculous. I've had problems with airplay and have not used it since, basically I posted here last...until the other day.

So my wife and I have iphones.

I actually don't use the ipod option on it all that much and just am not familiar with all things ipod.

But the other day I wanted to purchase a song and play it through the ht. So I purchased the song.

Then I plugged my ipod into the laptop and proceeded to put that song onto my iphone.

Aahhnn...not so fast. I had major trouble and just could not seem to get that one song onto the iphone.

sidenote: (I've had nothing but trouble trying to get my wife and I's itunes libraries to be one and the same while having 2 different users, both on this one laptop, running itunes libraries from each sided. I've tried to allow sharing and whatever the hell else it wants me to do, but I just can't seem to get 2 identical libraries...one for my side...one for my wife's side.)

So here I am, trying to sync my iphone to my itunes. My itunes this time. In the past I just synched to my wifes's side, because that is where the songs are and I can't get them over to my side.

So it asks me if I want to take everything off of my phone and place it onto my side of itunes and then download that one song as well onto my phone. I select yes. It then starts doing things with my apps and everything. (like my iphone avsforum app) I'm not sure what it was doing with my apps.

After all of that...the damn song...just one lousy song that I wanted on there, did not even get put on to my phone.

So I tried it again...and again...and again.

Finally, without deleting anything on my phone and after the whole itunes thing with all it's quirks and error messages and whatnot, somehow I got that song onto my iphone.

So I then went to connect the iphone directly via the front usb port to my 4311, because airplay still doesn't work, mind you, as I had just tried it again.

Aahhnnn...the damn thing didn't even want to play through the usb.

(When you play via usb the is a % indicator that shows up on the tv, like right below the song title or something. That indicator stayed at zero during this attempt at playing via the usb.)

0%...error.

At this point I'm not exactly sure what happened as I am turning the 4311 off, looking at the phone, pulling my hair out.

Out of nowhere...airplay decides it wants to work. Bam...just like that. Sweet nectar of open palm and finger browsing the catalog and changing the volume and all that. All was as it should be.

So I plugged the usb cable back in and yep 100% showed up and it worked perfectly as well.

I never messed with my router. Just basically kept trying and somehow it fixed itself.

My take out of it?

The problem lies with Apple...somehow.

I had nothing but trouble trying to download the song on to the iphone. Got some weird error messages. Things just did not seem to be working right on that end. I've had ipods since the original, have gotten away from using them some, but still...I knew something funky was going on and that the process was being delayed/not working properly.

And then it went on to be a problem with playing via usb.

Then it magically fixed itself?

Too much apple related issues to be a Denon issue, I'm guessing. And frankly I don't know much about servers and routers and whatnot, but now I am guessing it has nothing to do with that either.

I'm guessing it's apple/airplay.

So yeah, now airplay works around the house, and the front usb stuff works as well. Go figure?

Sorry to be long winded. But maybe this will help us get to the bottom of this.

Nope.


Nope.


Things don't just start working. Since you admit to ignorance it's impossible to even speculate about what happened.

I assume you have AirPlay installed on your AVR/Prepro.

If things don't work out of the box:
0) Get a computer with a wired interface running iTunes (If you don't have a Mac you should get one). Don't try to debug using WiFi.
1) Connect your AVR and your computer to the same wired network. If it works your wireless is broken.
2) If it doesn't work get Bonjour Browser (BB). There are versions from different developers for differeng platforms.
3) Run BB and look for something like the attached image. If you don't see it your router is likely misconfigured and isn't passing Bonjour (Zeroconf etc.) traffic or multicast traffic in general. Seek assistance in a router specific forum. If see a number of Bonjour services but not your AVR make sure you have AirPlay installed.
4) If you see the AVR advertising AirTunes (RAOP) but AirPlay isn't working then contact Denon or Marantz support. You can now tell them that Bonjour is working on your network.

By the way, you should also see your iTunes libraries (DAAP).
In the attached image 0005CD... is the MAC address of my 4311 and 4311 is its short name.

For extra credit look for multicast traffic from AirPlay sources (like iPads) that looks like this in tcpdump:

IP 192.168.0.183.5353 > 224.0.0.251.5353: 0*- [0q] 4/0/5 (Cache flush) TXT "", PTR _dacp._tcp.local., PTR iTunes_Ctrl_B12E4B31D87962C5._dacp._tcp.local., (Cache flush) SRV iPad.local.:54472 0 0 (261)

Well, I have worked with and worked with....worked with the receiver, my iPad, my laptop, and my router settings...still no AirPlay and a new discovery. . .

Just wanting to hear music, I plugged my old iPad into the front USB port . . . iPod classic worked great feathered to the front USB port . . . Then, to hide the cable and not leave the front flip door open, hooked the iPod classic to the USB/iPod direct port to the back of the 4311 . . . Nothing . . . All of the resets in the world did not work . . .

So, in addition to no AirPlay, now the back USB/iPod port does not work . . . Beginning to think I have a defective unit . . .

Anybody in the know possibly think the same? I sure do not want to send the unit back for replacement, well, not if it is me rather than the unit . . . But I am beginning to add 2+2 and it is coming out to possibly be a defective unit.

Ideas?

My iPad 2 with the airplay app installed cannot see the Denon, neither can my laptop. But I do have Internet radio. But, the Denon remote app on my iPad 2 does work well with the 4311.

My iPod classic will work while tethered to the USB port on the front of the 4311, but will not play (or be recognized) from the rear USB/iPod port . . .

As far as multicast, I have no issues with the PS3 gaming and downloads/uploads; and I have no issues with BD Live on the Panny 310 blu ray player--multi casting, right?

Sound like a defective unit to you? Why would the front USB port work with my iPod, but not the rear USB/iPod port?

I will get my MacBook out now and see if it will recognize the 4311 as a client in iTunes.

Thanks

bodosom I appreciate your troubleshooting advice.

I would have thought this thread would have nipped this stuff in the bud a long time ago leaving these issues non existent after visiting this thread. There is an issue, it has affected many, yet no one knows for sure what the problem is.

In my scenario described above, I found it odd that both airplay and usb were not working with my iphone...and then suddenly they both worked at once. Basically all I did was turn the things on an off (both iphone and 4311). Somehow it just started working. I admit, though, I don't know why. But I tried to describe my experience as best I could, and feel it could maybe contribute to this thread.

I will look into that BB when I get a chance. Thanks.

Rhetor, I asked this to you in the 4311 thread. Did you download the upgrade to airplay for the 4311 through it's menu settings?

Yup...confirmed successful every time I turn the 4311 on....also called and spoke with Denon tech support several times....the last CSR said he was going to send the ref # up the line to get a second helping of the airplay download approved in case the first was somehow corrupted even though the 4311 confirms it was successful. . . I guess it is worth a try, anyway.

Fired my MacBook quad up...no sign of the Denon

[/Quote=]By the way, you should also see your iTunes libraries (DAAP).
In the attached image 0005CD... is the MAC address of my 4311 and 4311 is its short name.

For extra credit look for multicast traffic from AirPlay sources (like iPads) that ... [/quote]

iPad 2, macBook, windows laptop...all 3 nothing revealing there is a Denon to stream iTunes to.

I shut off airport express. Ensured Internet connected fine--4311 and the MacBook were Hardwired onto the same router. Did steps 0 and 1....iTunes on the MacBook still did not locate the 4311 as a device...

Ok...so I believe my AirPlay no-play problem may be my Netgear WNDR3700 router...there is not much info out there, but from what I can glean, the router does not support multicasting.....

If so (the dual band router I have not doing multicasting--there is not switch for it in the router manager software), could that be my airplay problem?

And, if so, are there routers (make and model) you all recommend that will definitely work with AirPlay on the Denon 4311ci?

Thanks