Just got the 1.5mm in the mail from Graco...and it didn't come with the tool.
So, here is the e-mail correspondence with the company that sells the Graco on eBay.
VMInnovations response to my negative feedback for shipping an incomplete item:
I am emailing you in reference to your recent order for the Graco HV2900 that you had purchased on eBay. We have noticed that you have left negative feedback regarding that order and would like to follow up with you on this to see if there is anything we can do to make this a positive experience for you.
I do understand this is missing a part and I am very sorry for that. Due to the inconvenience, and if you would be willing to revise your negative feedback from negative to positive, I would be happy to either refund you $15 for the inconvenience and to get that part locally or send you a prepaid shipping label to send that back for a replacement or a full refund.
Please respond to this email or call us (866-639-9320) and let us know if this would work for you or if there is anything else we can do for you to make your experience with VMInnovations a positive one. Thanks!
Customer Service Representative
I would prefer to call, but since you're closed when you sent this e-mail, I guess e-mail is the only choice. If I understand this e-mail correctly, you would like me to change my feedback to positive and THEN you will send me the tool that is missing in the first place.
I can't actually believe I'm being asked to change my feedback to positive BEFORE you remedy this situation. Is this a joke? This is how it works: The product I paid for gets the necessary part shipped to me by you, which should have happened in the first place, and THEN I change my feedback to positive. I will NOT change my feedback to positive unless I actually get the complete product.
As for the local part, they do not have it. I checked today.
There is a solution to this: You go into one of the multiple other boxes of this unit that you most likely have in your wearhouse, pull out the "Fluid and Needle Remover Tool" that comes with it, and ship it to me. THEN I will change my feedback to positive.
One other thing: I am posting this e-mail thread on an online forum for you to follow. This Spray Station is a highly recommend one, and you are the primary link given at the start of the thread. I'm sure you do not want this kind of negative publicity, so let's see where you take this.
I mean, really!? They are essentially holding their customer service ransom, with the ransom price being my positive feedback. That's pretty low. That calls into question EVERY eBay company if they actually get away with this crap. It undermines the entire feedback system.Edited by Pessimus - 10/13/12 at 12:48pm